1 Star I had an…read moreextremely upsetting experience with Omak Animal Hospital and would not recommend them. Last week, my 14-year-old Yorkie was in critical condition. I called around desperately trying to find help and was told by Becky I had to pay $130 upfront just to be seen because it was considered an emergency. After arriving, we waited about 45 minutes while my dog continued to struggle. When we were finally seen, the vet provided a high-cost estimate that only addressed symptoms and did not give us clear guidance on whether this was end-of-life. Then we were told the clinic was closing for lunch and we could return later--but likely wouldn't be seen again for hours. At that point, we left because our dog needed immediate care. We went to Okanogan Veterinary Clinic instead, where they got us in right away and treated us with compassion and honesty. We ultimately had to put our dog down. The situation got worse afterward. A week later, Omak Animal Hospital called demanding payment for labs. When I called to pay the $200 bill, Becky told me it was now $250 because they had "held a spot" for me. She also claimed my initial $130 payment had been reversed (which I did not do), She accused me of stopping my bank from payment, and said I owed $200 plus additional fees of 50$ because they held a spot for us! When I tried to resolve the situation and pay what I owed, Becky transferred me to Cindy, who was immediately rude, talked over me, and threatened collections and small claims court. She also said she didn't trust me to call back and pay, even though I was actively trying to pay during that call. This experience was stressful, unprofessional, and completely lacking compassion--especially during a time when I had just lost my dog. I strongly suggest going somewhere else for care.

Do not take your beloved pet here. The receptionist was…read moreextremely nice, but there was a woman beside the main veterinarian (possibly an intern) whose behaviors were creepy. This woman (bob light brown or blonde, tall, slender ) came into the room I was waiting for a veterinarian, stood and said nothing. I had to ask if she was there to look at my cat. She was extremely ill mannered the entire time. She commanded me to hold my cat, then without any warnings, she inserted a stick into my cat anal. If she told me that's what she was going to do, I would cover my cat's head and legs with a cloth. When I explained to her about the cares received from another veterinarian prior, she acted as if I was lying and said " what? is it really? oh, I have to check that", and ran to back room. When I showed her my cat's woulds, she just stood in the room, and ignored me. I suggest you don't let this woman touch your pet or even come close to you and pet. Her behaviors are disgusting.

my dog needed immediate attention and the only vet that cared was Denise at Alpine. After a same…read moreday appointment Denise put us at the top of the surgery cancellation list and we got in for surgery a few days later. Being new to the area I felt like if we didn't know the right people we would have to drive back to our old vet on the west side, then we found Alpine! The bottom line is my dog is happy, and my bank account is too... 1000% fantastic experience at Alpine Veterinary Clinic!

If you love your pet and value honesty at all, do not go to this vet. I went from wanting to give…read morethis vet 5 stars to wishing I could give them zero stars. These people are LIARS. I needed a health certificate for travel with my pet and I was promised multiple times by the vet and the vet tech that the return shipping label, which I paid for, would be 2day expedited shipping. They took my money, lied to my face and shipped it ground. They had every opportunity to correct it before it shipped knowing there were delays with USDA and they just KEPT LYING until I found out from FedEx tracking that they only purchased a ground label and the certificate is now arriving 4 days after it expires; A useless piece of paper that cost hundreds of dollars. They did not offer to refund a dime, and because of their lies I have spent thousands of dollars to make arrangements that I will never be able to recover and my cat now has to go back to my friends and can't come home with me. I am furious and DO NOT recommend this vet. It's the dishonestly paired with the complete lack of accountability for me. If you take your pet here, know they will lie to you with smiles on their faces while they rob you blind and don't even provide the service you paid for.

Since Dr Isenhart retired I have encountered lack of compassion & higher costs…read more Last year I had to have my dog put to sleep. While holding his little limp body, I could hear laughter from the staff. No consideration for my grief was given. Also, even though I have always paid my bills with them, at time of service, I called to see if I could make a payment arrangement for my new dog, which was sick. The uncaring answer from the receptionist was, No, not really. Disappointing to say the least.

Alright my old man dog had to get the twice over and the staff was very nice and gave me the…read moreanswers I needed for my dog. The vet told me I needed to do specific things to keep my dog healthy and I'll have to take him back in January. One thing I loved was they remembered my dogs name but my dog hates cats and they have roaming cats lol but I'll always bring my dog here

This is my vet. Dr. Marrone is very interested in serving your pet with honest consults to help…read moreyour pet. We moved to Seattle 5 years ago and haven't been satisfied with the total care of our dogs. We also were constantly referred to specialists, because the vet there does only basic care. So now we drive back to Winthrop for our Dogs care. I'd rather drive there for shots teeth cleaning and other services than spend 500. - 1000. On vet services because it's Seattle and they can charge more. Our Bassett Hound loves him too.

While on a hike during our a recent vacation in Winthrop, another dog charged and bit our dog,…read moreleaving a considerable gash. We called these wonderful folks and they were able to squeeze us in immediately between other procedures they had scheduled for that day. They stitched up our pup in no time and sent us home with all the medicine. They couldn't have been nicer about the whole thing! Thanks to them, what was otherwise a jarring experience ended on a good note.

I really like the veterinarian at Lakeland veterinary clinic. We were on vacation in Manson &…read moreneeded to have our dogs seen by vet because Ellie's skin was so itchy & she continued to scratch. They were able to get her a cytopoint shot and it gave her some relief.

We finally had to say goodbye to an ailing 16 year old cat of ours named Katie. Such a…read morecompassionate veterinary clinic. We reached out to the vet in Chelan that had seen our cat before. Their response? The Chelan veterinary clinic was more concerned about themselves; a weak dying 16 year old cat was a rabies threat. We would have to go elsewhere. Shame on them. Dr. Kathy and Heather Vet Tech were awesome. Katie is at peace. Thank God. They sent us a card. Blessings.

prejudiced and judgmental, poor communication skills, and unprofessional at times. Last winter, I…read morehad a farm call scheduled, that morning I got a call that an emergency visit had to be seen, and he would be a few minutes later than scheduled. I had already been out in zero weather for almost half an hour and needed to go inside for the bathroom. He came while I was inside. I saw there was a text on my phone, saying "He was here, rang the doorbell, but no one answered, so he left." Problem: I don't have a doorbell. He came into the porch to knock or even knock on the storm door (my 4 dogs would have gone ballistic, letting me know. I called him and was spoken to with such anger and contempt, informing me that he couldn't come back (he'd literally been gone 3 minutes) and wasn't coming back my way later. I asked if I would be billed for the farm call, and he said, "he would see about that". Well, apparently, his way of handling it was to decide not to serve my horse ever. Because I called for a farm call for my sick horse, and he refused and even wouldn't do a haul-in appointment for me. Hurt my horses, and you are out of my world. I've given him plenty of my dog business and even worked with him on a rescue dog issue, and I was very impressed with his care. But I'm done now, no room for petty, immature behavior. I would have paid the 80 bucks for a missed farm call even though it wasn't 100% my fault (70+ year old bladder) but then he might have still treated me like he did....

I brought my border collie in to have her canine tooth that was infected pulled. Dr Ames said he…read morecould do it. When I picked her up he didn't remove her tooth said it was old injury and shrugged his shoulders. Instead he pulled a little tooth in front that wasn't infected and sent me home with antibiotics. Charged me $433. Now off to another vet to get job done

This clinic is amazing. My dog had a dental last year and she did great. The doctor, Dr. Allphin…read morewas so sweet, kind and explained everything that was done during the procedure and what aftercare would be needed. Knowledgeable doctors and support staff. Everyone was very nice.

This is a great place for your dog the staff will treat your dog with the love and care as if they…read morewere their own dogs. They even have an area for the smaller dogs in case they're a little more nervous about the bigger dogs. They let me and my dogs tour the kennel before making a decision and never pressured me to make a decision. All dogs there seemed happy and had easy access to an outdoor segment of their own unit. The staff was friendly and respectful of my dogs as they're nervous about strangers. I would let my dogs stay here

Great knowledgeable Vet! Kind and very smart. I wouldn't definitely choose her! And her staff is…read morejust as amazing as she is!

We've been seeing Dr Fehr for probably 8 or 9 years. Always efficient, kind and in emergencies…read morehelps. The staff is as wonderful. We have a pup that requires a bit more TLC due to Addison's and the team provides excellent care and info. Never a moment when we've felt like the cost of care has been high for the great services provided.

What a great staff! My Rhodesian Ridgeback was injured…read morewhile boarded nearby (I am not a local and was passing through when my grandmother passed away). The vet had an opening for walk in and we were seen almost immediately. I spoke with Katherine at the front and she was wonderful. Super friendly. Helped get all his papers in order and put us in a room within the first 10min walking in the door. shortly after, Gina came in and we discussed Komos current condition and past medical history. She gave him lots of attention / love before beginning the exam. Even feeling under the weather, I've never seen him so calm with a vet. He sat in her lap after the exam (because 80lb dogs make the best lap dogs)! She understood that we are currently on a cross country road trip and provided us with a nice sized stack of Chlorhexidine Scrub Pads and prescribed him Cephalexin and Rimadyl (his injury was deep enough that tendon was visible through a good sized hole). She shaved the area and flushed it out and tended to his ears which also needed cleaning. She gave me enough info for ways to help it heal and so far so good. Gina suggested I only give him Rimadyl that first night and then as needed after..she is right. Pain pills make him sluggish, which we both hate, and due to the antibiotics and wipes, he doesn't seem to be in pain luckily. Overall great experience considering the circumstances for the visit.

Ollie LOVES his friends at Aspen Kennels! He will be going back for both Playcare and overnights…read more Great grassy yard to run in and nice people taking care of my sweet boy!

First time user of Aspen Kennels. It was very refreshing and a relief for me when I drove up to see…read morethe dogs and employees all at playing in the snow. The area was secure and clean. My dog and I were greeted by a friendly and happy employee. I felt comfort in leaving my dog there for a few days. Rates are very reasonable. Employees attentive and kind. When I returned to pick up my dog they didn't know I was there yet - I noticed how kind they were treating the other dogs. Mine looked comfortable around them. Definitely will use Aspen Kennels again. My pup seemed happy and tired. Big bonus is that she didn't stink - which is the usual from other boarding places.