My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area. There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return. read more