Fair prices, good scooters, clear instructions for rental and traveling around the island. Only a small issue with the scooter--speedometer was not working, but I followed traffic and gauged speed based on sound and wind velocity. I was tooling around at a snail's pace taking it all in anyway--especially on the East side of the island. Every protocol was executed in full visibility so that there was no misunderstanding or sleight of hand. read more

Rentadora ISIS - Car Rental Near Me - Cozumel, ROO

This is the second or third time we've use this company. We rented a really old red convertible Volkswagen bug .it was not in great shape, but so much fun. I'm going back in February and will definitely use them again. Prices are great read more

Always had an easy and safe experience with these folks. No hassles and easy to deal with

Please do not do any business with this fraudulent company. I paid for what was supposed to be a new sedan with AC and automatic transmission. The car was old and poorly maintained, barely drivable; the driver's window wouldn't fully close, the engine needed maintenance and would often stall at low speeds. I took detailed pictures of the car before the rental, from all possible angles, or so I thought. After returning the car on the same day, they wanted to charge me for some scratches underneath the car. Yes, on the bottom surface, which would not be visible and cannot be inspected or photographed without lifting a car or laying down on the ground. After 30 minutes of arguing and my attempts to call the Police, I was finally able to leave. Of course I missed my ferry to the mainland and was barely able to return to Cancun in time to catch my flight home the next morning. I have full documentation of the incident, including photos before and after the rental (they look the same, of course), photos and audio recordings of the employee whom I was dealing with, who fully agrees with me that the "damage" could not have been plausibly detected or visible on any photos taken. The attached image shows the employee taking a picture of the "damage" by holding his phone underneath the car. I used the car for a few hours only and exclusively on paved roads. I am planning to report this incident to the Department of Tourism of Quintana Roo. read more

Rentadora ISIS - Employee taking a picture of the "damage" by holding his phone underneath the car. - Car Rental Near Me - Cozumel, ROO

Extremely friendly crew. Rental cars are well priced. The convertible VWs are a blast. Locally owned, you can't go wrong here. read more

I see all of these positive reviews of this company and I just know they are fake. There is absolutely no way possible anyone has had a positive experience renting a car from this company. Maybe 10 years ago, but in 2016 and forward, you want to avoid this "business" at all cost! I take full responsibility for this disastrous experience and I just want to share the details of how things went down. It begin in Playa del Carmen as we were walking to find out information about the boats that ran to Cozumel. Juan from Rentadora comes over and I blow him off. But as it usually goes, Juan would not stop and my wife felt bad for him, so she decided to talk to him. Juan tells us how he can take care of everything and make our trip to Cozumel wonderful. Salesman working hard here. So now we are inside the little shop and Juan shows us a photo of a Chevrolet HHR convertible and says, "$55 for the day." Juan goes on to talk about other adventures we can purchase from him such as a glass bottom boat for snorkeling. I was turning down all offers, but my wife wanted a car and so we accepted his deal from the photo of the Chevrolet HHR. I said to Juan, "I want to put the entire rental on our credit card." Juan said, "no problem, I can do that." Juan informed us that we had to return the car by 8pm. That was tight, but seemed okay based on our plans on Cozumel. I asked Juan about purchasing CDW insurance. He said, "if you want, you can buy that at Cozumel for about $10." We had to return to our hotel to gather some things before making the journey to Cozumel. Juan required a deposit for the car to hold it for us. So we left 400 pesos as a deposit. Juan was generous enough to offer us his bikes so we could ride back to our hotel faster and return to rent the car. We took him up on that offer. Hey, one positive experience from this ordeal! When we returned to see Juan to pay for the rental, I handed Juan the credit card and he said, "oh no, cash only!" I told him that I did not have enough cash to rent the car. He suggested that I go to the ATM and get cash. I told him that I had no ATM card to do that and it had to be on a credit card. Begrudgingly, Juan conceded to allow us to charge the remaining balance on our card, but would not return the 400 pesos that we paid so we could charge on the card. Thanks Jaun! So generous you are, liar Juan! That should have been the tipping point where I walked away and forgot about the 400 pesos. However, the boat was leaving soon and we had visions of a convertible awaiting our arrival, we moved forward and completed the transaction with Juan. Upon arrival at Rentadora on Cozumel, there were many customers standing there before us. We were not sure who was working there or who to speak with at first. Eventually, we were greeted about 20 minutes later after the others were taken care of. I presented the paperwork from Juan at Playa del Carmen and the guy starts processing some papers. Then we are told that the car must be returned by 7pm. I responded with, "what?!? We were told 8pm!" The guy responded with, "no, he told you the time of the last boat back to Playa del Carmen, but we close at 7pm." (By the way, the last boat out was at 10pm.) Another lie from Rentadora. I was not happy at this point, but it was already 3:30pm and we wanted to get on our way. I asked about the CDW insurance and he told me it was going to cost $30. I did not even bother reciting what Juan said (chalk up another lie). I just know I wanted full insurance in Mexico, so I paid for it. Just before paying for the insurance, the guy asked if I would like to pay $15 USD so that I did not have to pay for refilling the gas. I've read about the problems and scams refilling gas in Mexico, so I agreed with the idea that it's just $15 to save me from having to deal with another scam. Finally, we are taken to our rental car that was conveniently not in sight during our rental process. I did ask about the location of the car and was told it was just around the corner "in a few minutes." The writing was on the wall, but what could I do at this point after already paying for everything? We finally were taken to the car and all of my worst nightmares have come true. What do I see? We are presented with a car that is falling apart and appeared to be very unsafe for driving. The guy starts walking around the car to mark on his paper the damages. I begin taking photos at about every foot of space I see. He says to me, "no need to take photos, I am writing it here on my paper." So I respond, "this care is terrible and I don't think you can write all of the damages on that paper." I did my best to not incite anything and just accept that I have been ripped off (a total of $105 for a 3 hour rental after insurance). Time to get in the car and do some sight seeing. Without question, this was the single worst car I have ever sat inside of. read more

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I'm not sure at what point I got scammed, whether it was at this rental agency or at the gas pump. But I was told that I was being given a car with a full gas tank. Later in the day I realized that the fuel gauge was not descending. It was faulty (there was a check engine light on, probably unrelated). When I went to fill up before returning the car (6 hours of renting) I was surprised that it cost 500 pesos. I'm renting and driving another car at Playa (didn't want to take the car ferry) and I've done so in years past so I'm familiar with how much gasoline is supposed to cost. I am certain that I didn't do 500 pesos worth of driving. Now at the gas pump the attendant asked me to move forward a bit (but it was a little suspicious since there was no need to do so); I was then distracted by another attendant washing my front window who kept loudly and unnecessarily insisting that it's complimentary. They could have pulled something in that moment when I couldn't see the pump. So, to recap, insist on a functioning fuel gauge and watch gas station attendants like a hawk. Another piece of advice is to skip Cozumel all together since everything there (snorkeling, beaches, food, merchandise, quality of service) can be amply topped by what's on the mainland. read more

After getting off of the 9am ferry we headed straight to Rentadora ISIS (not to be confused with the group in the middle east, lol), and like another review stated, Margarita was sitting behind a desk (cute lady). We didn't have a reservation, but were able to quickly get 2 scooters. The whole rental paperwork process took all of 10 minutes... no up selling, no hidden fees, just a flat 20 bucks a scooter and we were on our way. We when got back later that afternoon (btw: they close at 6:30pm), Margarita was right there behind the desk in same place we left her. They checked the bikes, gave us the thumbs up and we were on our way. This place is a gem and must for anyone renting a vehicle in Cozumel. Fast, easy, convenient, these folks run a truly honest and upfront business! read more

Rentadora ISIS - Touring the island of Cozumel on scooters! - Car Rental Near Me - Cozumel, ROO

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We had a wonderful experience renting from Rentadora Isis while visiting Cozumel for the second time. Our first trip to Cozumel did not go well when we rented a car through Hertz. They were extrememly over priced and had horrible customer service. Rentadora Isis was completely different. We booked our car through their web site prior to our trip. We called to confirm that everything was ready and Margarita assured us that we were good to go. Upon arrival they actually had the car delivered to our vacation home. It was clean and well maintained and as promised by their website. Also the pricing on the website matched exactly what we were charged. No hidden fees or surprises. We had a great trip and loved being able to drive everywhere on the island. When we returned the car and waited for our ride to the airport, Margarita chatted with us, offered us a taste of a fruit native to the island and was overall just a really sweet lady. I highly recommend using Rentadora Isis if you are in need of a scooter or car while visiting Cozumel. read more

Rentadora ISIS - Car Rental Near Me - Cozumel, ROO

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I do not recommend Rentadora Isis on Cozumel. Some tourist book recommended it, but I made a mistake. I should have rented from Hertz even if it cost twice as much. Rentadora Isis charged only 800 pesos for one day, but it was a beat up 2000 Volkswagen Beetle. But it seemed much older than 2000 model because it was very noisy and very smelly like exhaust fumes. It was hard to drive, and underpowered, and Cozumel can be a little stressful driving. Finally, the day after I gave my credit card information to the vendor at Rentadora Isis, a young man, who hand-wrote copied all of my credit card information from my Mastercard, including three digit security code. The very next day I received a $606 fraudulent charge on my credit card from an international shipping company and I had to cancel my credit card. I really don't trust these people. Go with Hertz no matter what it costs. read more

We had requested a newer car with A/C. They attempted to give us an older beater car without A/C. We immediately asked for our money back and got push back that for the $55 a day we had been qouted when we asked for a newer care with AC, that at that price it just wasn't possible to expect a new car with A/C. The guy was actually angry with us and bitched us out for being unreasonable. I thought it was unreasonable that he would agree to a prioce and then pull a bait and switch. Untrustworthy. read more

Do not rent from this company!!!! They ripped me off and called me a crazy person. Go across the street and rent from good people, who are fair with Americans. This company told me $40 for a basic Nissan Versa and then proceeded to charge $80 a day. Then because they knew they were doing something bad, they wouldn't charge the CC I gave them but insisted on cash! Please again don't rent from this company, horrible car rental company, give your money to better car rental companies that don't cheat Americans. read more

We had a great experience renting from Isis. They arranged to pick me up at our hotel. The price they quote includes everything including insurance. Absolutely no issues upon return - no surprises, no added charges. They even let me store our luggage for a couple of hours before our flight. The cars are not new, but this is what helps keep their prices down. We got what we expected- a small manual transmission car with a/c. I would not hesitate to rent again. read more

I came to Cozumel after hearing good things about this place. This place is up a little ways from the ferry and most of the town. However ignore all the other people shouting at you and come here. The nice gentleman rented me a very good scooter with helmet for only $20 for the whole day. The only thing he needed was a license and a credit card to write down as a deposit. He charges your card when you get back and inspects the scooter for any damages. It was very fast I was in there for like ten minutes and on my way. The scooter worked great and it wasn't a real beat up old scooter. They also rent cars, Jeep's and other vehicles for the day or longer. I highly recommend renting your vehicle or scooter from this company. They told me it was $20 and that's what he charged me no hidden fees. read more

Rented a car from this location based on the positive reviews on Yelp and I'm glad I did. Angel assisted us in renting a car and even gave us a map of the local spots to visit while in Cozumel. We only rented a car for one day but this place is where you want to go. The price they give you is the price you pay. The taxes and insurance are included so you don't have to worry about being overcharged like others have stated at other car rental companies. If you want friendly service and a great price, rent your car from here. read more

Just returned from Cozumel, rented a sedan from Isis for 4 days. From initial conversation with Margarita to return perfect. Car was a little older but very clean, worked well for 4 adults and you'll be thankful for having ac and a roof. Upon return I was charged exactly the agreed upon amount ($150) with no problems. It was a pleasure... read more

We rented a little old purple convertible VW beetle for $40 for the day. We had an incredible time driving it around, as well as snapping photos of it! It was a stick shift and I was a bit intimidated to drive it since I'd never driven a stick shift that old before, but it was totally fine. We drove all around the island, including the east side, highly recommended!! The east side was SO beautiful. Doing the paperwork with the business owner was easy and no hassle, as was returning the car. I think that a lot of the cars go pretty early in the day - we arrived around noon and got the last convertible left. If you rent a convertible here just remember you'll probably want plenty of sunscreen and something to tie your hair back with if you have long hair! read more

Rentadora ISIS - Car Rental Near Me - Cozumel, ROO

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Straight forward and honest people. We have rented here several times. They have every condition of car. We usually rent a car for the day and take whatever they have that is cheapest without ac. It gets us to where we need to go and the price is always fair. read more

Margarita was such a pleasure to work with. The booking was very easy and casual. 35.00 a day for a VW Beetle convertible. Sure, it wasn't in the best condition but it worked well enough to get us around the island! Actually, it ran pretty darn good. Had no issues. We didn't feel like dealing with the hassle at the gas station so I paid 8.00 for gas from Margarita. Well worth it. I wouldn't hesitate to rent again. read more

Rentadora ISIS - Car Rental Near Me - Cozumel, ROO

Just finished having a fantastic trip to Cozumel but on our final day was pretty much dampened with our last experience with Isis Car Rental. There seems to be an bad problem with license plates getting stolen off cars. Our front plate was stolen and ISIS charge us an extra $200-US for replacement. This issue being no fault of our own or negligent behavior on our part we felt it should not have been our responsibility to pay. They should have insurance to cover these issues. The owner was very rude and would not even bulge on covering half of it when we asked. We have used their service several times on previous visits but unfortunately never again. Just giving a heads up for future renters about this issue. read more

Service was good but the Jeep we received was falling apart. Gears did not work as needed, horn didn't work, moldy, and the roof was hanging on by a thread. read more

As long as you know going in that you are not dealing with a national car rental chain you will be fine here. The cars are rough and aren't in tip top shape, but they are reasonably priced. On the island, a check engine light doesn't mean much, even in the taxis we have ridden in. I have rented from them on the island and a couple of times in Playa Del Carmen. They were kind and responsive to our needs. They picked us up at the Playa pier and dropped us off at the Cozumel airport. They even gave us an upgrade when the bug we rented had a broken seat belt. However, I encourage you to pay the extra $15 dollars a day for zero deductible insurance. This way you are covered in any situation. If there cars were new and clean, I would give them a perfect rating. read more

Rentadora ISIS - Point A to point B. - Car Rental Near Me - Cozumel, ROO

Honest and easy to deal with. Booked my VW convertible online and came in the next day to rent it. Price was exactly the same as the website quote. No tax. No insurance surcharge. No nonsense. Going forward, this is the only place I'll rent from in Cozumel. Margarita was very helpful in explaining the best places to get gasoline, and which places to avoid. Great directions. Fun little bug! Do yourself a favor and rent from these fine folks! read more

They over charged me 4500 pesos and refused to refund the money. abso crooks! bill was 4000 and they charged 8500 on my visa. CROOKS!!!!

This car rental was rated well and came recommended by our Airbnb host. It was a short walk from the ferry terminal and we were helped right away. We wanted just a basic economy car with A/C - basically something we can lock up and leave in a parking lot without having to haul everything with us. We were given a Chevy Matisse (?) and got a slightly bigger one at the quoted rate because the smaller one wasn't available. Everything worked well, a bit worn out and dusty on the inside, but we didn't want anything fancy to attract thieves. Return also was easy and fortunately they got their credit card machine working (I think they just preferred cash to avoid paying fees and first said credit card machine wasn't working). My only issue with them was the big sticker announcing it was a rental car - and that it said ISIS...not a great association. read more

Simple venue, simple cars and simple service. Pricing was great as advertised on the internet, no last minute surprises with additional insurance coverage. I rented 2 cars from Margarita(I think she owns the places as several other reviews in trip advisor reference her directly) and everything worked out well. We only drove on the west end of the Island and driving in Cozumel was not a whole lot as you end up spending most of your time in one spot. So for having the car parked most of the time, this was a great deal. read more

excellent experience, this is THE place to rent a car. When we dropped off they were able to give us a ride to the Cozumel airport, which we loved. Super friendly, easy, great car, good communication and easy to use. Highly recommend. read more

I first received a Chevy with broken seat belts, so I returned and rented a Volkswagon Golf for a week stay while in Cozumel. There was no issue in doing this. The trade off was very easy. The staff was welcoming and very helpful. I decided not to fill up the tank on the return and was expecting to overpay for that decision. They charged a very reasonable amount for this. As long as your aware that this isn't a national chain and set your expectations accordingly, they are great to do business with. read more

Best car rental. I was able to research and find this rental agency had the best prices and it included car insurance, collision & liability (a must have in Mexico). So, I confirmed reservation through email. When we got off ship, made my way to town, $8 a cab ride. We rented two vehicles, little chevy convertibles. We took pictures of vehicles, filled gas tank before we got back and had absolutely NO issues with the rental. the reason I searched and went through the trouble of finding a place to review this car agency is because they were respectful, honest and it was a good experience and in the last 5 years I have rented 3 other times in Mexico and this was NOT the case. so, if you need rental for the day...I recommend this location. read more

They were really really helpful this was our first time renting a car in Cozumel and they gave us a really great car and I just can't say enough positive things about them. Very friendly family not a big corporate set-up that's what I like best read more

They gave me a scooter that did not work properly. It kept stalling on me throughout the whole island and pretty much ruined our trip. Everytime it stalled I would be on the side of the road and spend a few minutes having to restart it. We had to rush back before they closed and didn't have time to enjoy the island. The guy at the rental office was well aware of this and not even surprised when we told him upon returning the scooter! They also are very slow when you are trying to get your car/scooter. Had to wait forever to even get our scooter! read more

Worst experience ever. Corrupt, abusive, ridiculous. Charged us $300 USD for a new part because it gave out while while we had it. Stay away unless you want to be the unsuspecting tourist charged with their vehicle maintenance. read more

These folks were great to rent from. We had a car with AC which was a huge blessing. We arrived in Cozumel and took a taxi to our condo and these folks delivered the car to us. At the end of the week when we were done with the car they brought back to our condo. The car was not perfect but is functional for Cozumel. We put approximately 200 miles on the car in a week. Margarita was great to work with and we even extended our rental half way through the week. We will definitely rent with these guys again. read more

Margarita at ISIS Rentadora in Cozumel must get giddy reading all the good things about her and the company. This is another accolade. We've rented twice from ISIS and have always had a good experience. I don't know how she keeps things straight using a spiral notebook to keep reservation information, but she does. It's always straightforward and honest when renting a car from here. I've knocked down the star rating since, let's face it, the cars are in good shape, not new at all, but the two that we've rented have met our needs. If you need a 2017 or 2016 car, you need to go somewhere else and pay the accompanying difference in prices. I'm done with renting from Fiesta rentals at the hotel, they are often the same type you would get at ISIS, but at almost double the price after you figure in the insurance that is required. I've got a rental scheduled for our stay this coming June. And will continue to use ISIS in the future. read more

This is a great (and cheap) place to rent a car for the day in Cozumel. We rented to old VW convertibles. Service was great and cars were dependable. We arrived on a Carnival cruise. The map from the website was a little misleading. We thought it was walking distance from the cruise terminal, it was actually 4 km. We took a taxi there and it took about 15 minutes once we arrived to leave in our car $35 a day (including ins). read more

Great experience overall. Casual booking via email had me a bit worried we would not get what we asked for. I was pleasantly surprised upon arrival to get exactly the car we had asked for. Car was in super condition, very clean and functional. Price was also exactly as agreed upon. The drop off process was also super easy and the parking attendant even gave me a ride back to the airport. Will use again next time. read more

Great, small rental company. We walked up on a Sunday morning. They had scooters, cars, jeeps. All at amazing prices. We chose a cute little convertable VW car (not a bug). Was old, but hey, ran great! Even had AC! Would rent here agin, anytime! read more

Scooter - Straight forward price per 24 hour rental ($20 USD). Helmet included and no hidden pricing. The lady working the register was nice and the man who showed me the map and scooter was as well. I would use them again unless found something cheaper. read more

Rentadora Isis Cozumel is the best !!!!!! Stress free rental. All insurance included. No strings attached. Margarita (owner) is a very honest lady. Rented from her in past 2 years and 100% satisfied. read more

She is amazing! Walked in and got a car for a few days with no advance reservation, totally reasonable and fully insured. Fast and easy.