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    Island Explorer Property Management

    2.3 (3 reviews)

    Services - Island Explorer Property Management

    Property management

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    14 years ago

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    8 years ago

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    10 years ago

    i have been a tenant of island explorer for 5 years . i find them extremely accessible and conscientious

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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Excellent rental management over many years of service. Carlo, Tasha and their colleagues at Sutton…read moreDel Mar Realty & PM are outstanding professionals.

    Proline Management - The water in a sterilized mason jar from the bath tub. It's the same from the kitchen sink and other taps.

    Proline Management

    (11 reviews)

    When first moved into my building in 2018 my experience with Proline and the building manager was…read moreamazing any issue that came up and there were few the concern was responded to in a very efficient manner but in the past 3 yrs since new management came in a person who has taken management education and recieved accreditation from business schools the management has been atrocious .. more set on getting accolades for herself than caring about the residents that live there the business schools taught her only to care about making money for proline and not looking after the residences.. the building manager did her best but only could do what was approved by upper management

    The worst property managers I have ever dealt with. Our water has an issue and they are unwilling…read moreto fix it or even inform the other tenants of the actual problem. They have purposely avoided testing the building in any logical way. The just sent us a letter stating that they are not doing anything about it since it "seems" fine. They brought in another plumber who kept ignoring my requests to keep the hot water running. I had to ask him 3 times to keep it running and he kept turning it off after a couple minutes and saying it looked like there was some small stuff floating in it but that it looked fine. He and the super went to check the tanks, and said they'd come back up to check the water after I left it running for at least 15 minutes. At which time all sorts of crap comes out. They did NOT come back up and when asked why claimed that they had been at the door knocking for 5 minutes and I didn't let them in. I was sitting by the door waiting for over an hour. The time they quoted as knocking I was a few meters away and would absolutely have been able to hear them. The water needs to be tested in the stack and they have yet to test any other units in the stack even though they have claimed they have asked other tenants in the building to test their water as well. After running the hot water from any of our taps a black tar like substance starts to form on the water and starts sticking to everything, the tub, sinks, shower, our 20 month old baby before we noticed it. She cried as I had to scrub the material off of her since baby soaps didn't cut through it and you can't use heavy detergents on a baby. We've had three separate plumbers see the material coming out of the taps and have taken water samples, photos, and videos of the material coming out of the taps and forming on the surface. Proline keeps saying they will send the water quality reports from the plumbers who saw the materials and collected several samples, but they never do. Basically they are calling 2 adult tenants and 3 adult plumbers liars. Not only is there a black tar, a clear polymer film starts to form on the surface of the water in the sink. You can pull the strands up with your fingers and they look like snot. All the taps are new, the building is three years old and they have 2 broken hot water tanks that they are fighting with the manufacturer over because they don't want to pay for new ones, when they installed the wrong sized ones to begin with and want the manufacturer to replace them. But why would the manufacturer do that when they were not installed in a building of the appropriate size? In essence the building has been running one half working tank for 8 months now. We informed Proline in December of 2022 and not until January did they send someone out who after 5 minutes in the unit went downstairs to check the system while we were running the bath to collect a sample. He never came back as he ran into another plumbing company working on the hot water heaters. So they left without coming back to the unit. Our super told us that it was likely related to the hot water tanks but our unit they said was the only one affected, even though the hot water is moving unit to unit with the hot water recycling system pumping it around to keep it ready at each unit at all times. Eventually in late january the water seemed to clear up so we believed proline that it was the tank. It came back with a vengeance May 2023. It took them 2 weeks to start any action and when the plumbers came and got samples and sent them instruction on what to put into a letter to the other tenants in the stack. Proline didn't do anything with the request and again sat on it for another week until I called to get an update on the test. Test which they hadn't even gave permission to the plumbers to run at that stage. If you put a cloth over the drain or over the spouts they collect brown rings and circles from where the water passes through the cloth. I was able to speak to someone at Proline higher up and they actioned the request immediately, or so they said. From our understanding none of the other tenants who needed to be informed were. Proline has put our daughter's health at risk and who knows how many other families in this 70+ unit building are using tainted water that they don't know about. They also claimed they brought it up with strata, but when I spoke to a strata member who attends meetings they hadn't heard about any of this.

    Orca Realty Property Management - Call the Us we are the GOOD GUYS;)

    Orca Realty Property Management

    (41 reviews)

    Okay so I usually avoid paying for services I don't need, and I thought I could get away with "for…read morerent by owner" style renting through CL and other boards. I was trying to rent out my semi-luxury Vancouver condo but finding a good tenant turned out to be very hard. 5 Star tenants are not nearly as plentiful as tire-kickers who just waste your time. After losing two months rent I decided to try a professional property management firm. I had a business card from Orca Realty - Michael - from when I was renting a unit in the Wall Center.. so I gave him a call to see if they could help. Michael and Petr were awesome, and cool guys! They helped me to create a list of similar homes with the same statistics, and break down the similarities between them and mine. We looked over all the details such as amenities, parking, storage, neighborhood. As my condo is in downtown Vancouver, I can get decent rent . Another benefit of using Orca was they already had a large pool of AAA renters to look over, they get a lot of LUXURY houses in West Vancouver, so they know a lot of high profile renters etc. Long story short I signed over my condo to them and BOOM in 1 month they had it rented for me, with the extra parking spot. I travel a lot, so they can deal with tenant issues for me. Yeah it costs more, but it's worth it and these guys will go the extra mile for you.

    Orca was horrible to deal with. Communication was extremely sparse, and getting a phone call from…read morethe real estate agent managing the property was impossible. We were told we were accepted and even congratulated, only to be told the next day that we were declined. Truly an awful experience... very unprofessional and disappointing for a real estate agency.

    Island Explorer Property Management - propertymgmt - Updated September 2026

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