Got an ultrasound here at UC Baby and had a great experience. The girl who runs it is extremely…read moresweet and knowledgable. She constantly pointed out what the baby was doing, and her positions the whole time. I recommend it to anyone pregnant. I went at 18.5 weeks and brought 5 family members with me, the room was spacious enough for everyone. I got the ultrasound, DVD, photos, and bear with the heartbeat in it, and my mom, mother in law, father in law and sister in law (all in the US) watched from the live feed the whole time and could hear all if us in the room! Definitely a great experience!

Highly recommended UC Baby Victoria to any parents to be. We were so impressed we ended up going…read moretwice! The images we got are so clear along with a recording of our babys heartbeat and printed photos. We also have everything saved in an online account that we can access at anytime. It was particularly special as we could send a link to our family who live so far from us in Nova Scotia and Australia so they could watch along with us live. Freda was amazing at what she does and even when our baby was not cooperating she managed to get us lots and lots of great images. Thank you UC baby for this amazing experience. Cara, Ryan and Koda.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

I was referred to Bellingham Advanced Medical Imaging for an X-ray by my physician. Both the front…read moredesk staff and the radiologist were very friendly, warm, and professional. I did not feel rushed or that I was on a conveyor belt. Everyone took their time to explain procedures and processes. My results were at my physician's almost immediately, and I had my results a few hours later. Very impressive. Highly recommended! Jason, you rock! Best X-rays ever!

Stellar care from BAMI! Excellent techs, professional…read moreoffice staff, and fast reads on studies, it's worth the drive from Skagit, 100%. The radiologist even came in to let mw know the preliminary results at my first post-op ultrasound, and I've heard from others that my experience wasn't just a one-off!

Came here for last minute travel Covid rapid test. I was able to walk in and get swabbed but next…read moretime I'll make an appointment for peace of mind. They do rapid (30 minute) and PCR (48 hr). Staff that I met were kind and friendly.

The clinic is great. I love the clinic but I just spoke to a receptionist on the phone who was…read moreextremely rude. I feel like the receptionist could have done a way better job. Maybe she is burnt out or tired. I am not sure. I don't want to make excuses for the receptionist. I just found her to be rude and I was hurt and upset.

I came here for MCI image and waited Two hours I was here it was only took 20 mins to do my MCI…read moremy appointment I came on time. My appointment was at noon. I didn't leave until 2:15 PM. I would not recommend this place.

I had an appt with them on 5/20 and they called the day before and said they over booked that time…read moreso I reschedule for 6/3 in the afternoon and then I get a call again on 5/20 and said that they have to reschedule my appt again because of over booking. i can understand once but twice not acceptable. make me think that they do not know how to schedule appts. I would never use this place again. by customer services all the way around and when I asked for a Manger there was no manager on site. how convent is that.

Had a CT done at an UNRELATED facility.. PAID THERE AT TIME OF SERVICE....asked for and received my…read morereceipt...!!! THAT Clinic NEVER said a WORD about this place....never mentioned them ONCE...!!! never heard of THIS place, never visited ANY of their clinics, NEVER received ANY "consultation" DON'T KNOW WHO THEY ARE, yet I get a bill for 50.00 FROM THEM...... for WHAT....?..... NOW I'm being threatened with "Collections" What a G.D. JOKE.... Feels like complete and utter EXTORSION. P.S. I had written O.M.I..."CONSULTANTS" which is the exact wording ON MY BILL....with a P.O. Box in Dallas, TX...someone changed the Heading wording to O.M.I "Center" AND, it wasn't me. btw.... this "place" was in Port Orchard, WA. .....thanks.

Have had 6 pregnancy related ultrasounds here. Every single tech I've seen (and it's been a…read moredifferent one each time) has been rude. They don't talk, don't let you see the screen so you can see your baby and they give you one picture if you're lucky. The one I received today was so awful and blurry I wanted to give it back and say "Just keep it." There was no identifiable marks on it. I have NO IDEA what it's a picture of. A face? And profile? Couldn't tell you. This specific one was my anatomy scan, should have taken 45-90 minutes. She didn't even spend 20. If you have an option to go somewhere else, please do. You will have a better chance going literally anywhere else of just having a kind tech. These ones are just incredibly inconvenienced by your presence as a patient. Really sad.

Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

Smooth and easy. Really claustrophobic so this was the First time I made through an entire scan…read morewithout meds. Tech had a real calming presence. Thanks.

I've lived in 8 states and been to a hospital in all of them.. Evergreen is the best medical care I…read morehave ever received.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

This review is NOT about the staff in the labs. They are excellent. But the administration is…read morepathetic. My doctor has faxed my requisition to them twice, and they have no record of it, according to their automated phone service. I waited for 30 minutes to speak to a person before I gave up. I am now trying again, on hold with very annoying, staccato piano music and a "Thank you for your patience..." message which repeats every 50 seconds (yes, I've timed it.) I now have to take time off work to go pick up my requisition in person, in addition to going to the lab. LifeLabs desperately needs competition on British Columbia.

The first tech walked out during the strike after waiting an hour. I was never able to get the…read moretake home labs sent in until much later. I am back using US healthcare.