Permanent damage, arrogant and dismissive response, ethically questionable…read more
I had blephorplasty with Dr. Gray, which he caused permanent damage: medial canthal webbing, which sadly cannot be fixed. Leaving an unattractive, scowling, older look. I have since found out this is easily preventable and is due to how the surgeon closes sutures (sewing mistake to simplify). Again, easily avoidable, but once completed it's permanent. I've seen other surgeons since who have shared there's nothing that can be done to fix it. Dr. Gray's response to this was at first dismissive and audacious: he actually tried to say he didn't do it, then admitted as yes, he did cause permanent damage and then told me to 'get over it'. He went so far as to say I was too upset, the man charged me thousands of dollars after over promising and under delivering, to the extent I feel he was grossly misleading.
His approach may seem calm and experienced however he's very cold and uncaring after making mistakes, and will patronize and blame you afterwards. Of course he won't return your money, he has no problem causing disfigurement to your face and then taking you for thousands, but hey, "yes it happened, so get over it" is what he'll say as he shrugs it off. He doesn't lose sleep over this or follow up with you. You are left feeling taken advantage of, misled, taken for thousands of dollars, and have to see permanent damage in the mirror every day for the rest of your life. But he doesn't have to deal with it, and he doesn't.
I think the basic tenets in plastic surgery are to make you younger and hide the scars. One of the other things he did, was to go against both industry convention and my wishes as a patient and place the incision lines inches above the crease of the eyelid. Absolutely bizarre, and 100% against what I specifically clarified with him prior. He later told me (post surgery) he liked the look of a higher scar as it may give you a reddish colouring later that he prefers, thinks it looks like permanent makeup. Yet, he not only didn't discuss this with me prior, he did the opposite, when I asked if the scar would be in the crease (and hidden) he told me yes, then went against industry standard, my wishes and our agreement, and did the opposite. I was and am still horrified.
It's not a nice polished look, it caused very visible high scaring that has an older, vein/varicose texture which is wrinkly and older in appearance. He not only caused permanent damage with the medial webbing, but strange and unusual scar lines inches above the eye fold. So overall I look older, and less attractive after his surgery.
Lastly, my medical information was later shared against my wishes, without my consent, which made me feel violated, wronged, and disrespected...did I mention violated? Worth another mention. One of the bonuses of having the surgery done by him, is I knew no one in the city. Had just moved here, even my ride home was from a family member visiting from out of province. Yet my health information was shared with people I've never met. Patient confidently should be sacrosanct but I was left feeling violated and hurt.
