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    Island Spa & Massage

    3.1 (15 reviews)
    Open • 9:30 am - 10:30 pm

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    Jezhra S.

    0/10 - Worst experience & Bad customer service. Hands down THE WORST MASSAGE I HAVE EVER HAD. Save your money and go somewhere. Came here after a long day of walking to unwind. I saw the "Verified License" flag by Yelp but judging from the massage my partner & I received, I seriously question whether our massage therapists knew what they were doing or if they were licensed at all. The place was clean but the ambiance was not relaxing to say the least: - Masseuse wore heels & it echoed throughout the place - Music was not relaxing; took time out of my partner's session to change the playlist in the middle of our massage so they played songs for 10-15 seconds to skip to the next. You can literally look up *spa music* and it would've been a better choice than pop music with lyrics that they choose. - No pressure applied throughout my session (felt like I was just being caressed) and the rare occasion he did, it was on top my bones; uncomfortable. - He pressed his thumbs on my kneecaps in a circular motion, he wasn't applying any pressure nor did it feel comfortable so I asked him to stop and just focus on my calves and feet--he did neither. - full session he just grazed his hands on my skin. - Manager/my partner's masseuse had the audacity to ask my partner for more money to tip. EDIT: In response to the business owner's poor attempt at making amends. It is SUSPICIOUS that the 5-star reviews below have only rated this place... I should've taken heed at others' warning but was blinded by the fake reviews you most probably created. Clearly, your customer service needs improvement. For proof, I posted a screenshot of the text you sent after scheduling my appointment where you even listed your address so yes, this was the exact place and unfortunately I'll never forget my awful experience here. A simple apology in a private message would have sufficed. This isn't it. You're in the business of creating a relaxing experience, DO BETTER.

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    1 year ago

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    Yiz L.

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    3 years ago

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    Yiz L.

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    1 year ago

    BEST MASSAGE EVER!!! We would HIGHLY RECOMMEND. Hot stones were included in the price. It was great to telax after 4 days in Disney...

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    Yiz L.

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    5 years ago

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    Yiz L.

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    2 years ago

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    Yiz L.

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    5 years ago

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    Yiz L.

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    5 years ago

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    Yiz L.

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    3 years ago

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    Yiz L.

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    4 years ago

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    Yiz L.

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    7 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    4 years ago

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    8 years ago

    This was the best experience I've ever had! She was so nice and welcoming. Couldn't have been any better! Definitely recommend!!!

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    Allora Day Spa - Sand Lake - Tea, wine or water...

    Allora Day Spa - Sand Lake

    4.8(44 reviews)
    2.0 mi•Dr. Phillips, Horizons West / West Orlando
    •$$

    This review is long overdue! Fantastic spa day at Allora Day Spa! Sibil, Kels and Jerry were…read moreoutstanding. Manager Stephanie was also pleasant and welcoming. I booked the Allora Signature package and spent the entire day relaxing and enjoying every service. Next time in town, I will definitely book another Allora spa day. The only change that would have made my experience better is if I did not have to leave the room. Between services, you exit the room and sit in a chair located in a small hallway until the next service. It would've been better and more relaxing, as the client, to stay in the room for all services. Understandably, the spa is small and they do their best to ensure comfort despite the necessary merry go round. This is NOT a deterrent from returning by any means but it did catch me off guard. Gratuity is added and given to an each team member. My appointment was scheduled over the phone which allowed me to customize a service included in the package. A deposit is required at booking and the remaining balance after appointment.

    I booked the Allora Signature package 5 hours of services at over $600 and left feeling like I'd…read morepaid premium prices for a below-average experience. It started at check-in. They ask you to arrive 20 minutes early, but there's no reason to: no tour, no walkthrough of the services, no robe, no changing room offered, no one even pointed out the restroom. I was handed a drink and told to "go down the hall, take a right" to the tea room. No escort at a supposed luxury spa. My 90-minute massage started 5 minutes late and ended 13 minutes early. I paid for 90 minutes and received 72. Back in the tea room, another guest's child was playing in the candy, the fountain, and the drinking water while I waited another 10 minutes past my scheduled time. The facial was not the anti-aging facial described just basic rubbing and dermaplaning, delivered after I could hear staff gossiping in the lobby. The "hand and foot treatment" was a dry rub with exfoliation gloves before strapping on lotion-filled gloves and booties. The scalp massage was so perfunctory I asked the technician to stop and end the service early. It felt like they were padding out the clock to make up for time shaved off everything else. Think Massage Envy at triple+ the price. If you're considering the top-tier package here, don't. There is nothing signature or luxury about it.

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    Allora Day Spa - Sand Lake - Reception area this is where the experience starts

    Reception area this is where the experience starts

    Allora Day Spa - Sand Lake - Lovely waiting area. Water, tea, wine!

    Lovely waiting area. Water, tea, wine!

    Allora Day Spa - Sand Lake - ALLORA MANAGEMENT TEAM

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    ALLORA MANAGEMENT TEAM

    Island Spa & Massage - massage - Updated September 2026

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