I had an overall good experience with Island Way Pools. 4 stars because I had to fix a couple of things. Pros: Very good communication from start to finish, project completed within the timeline. Company and staff are very professional. They provide weekly/daily updates and pictures throughout the process using their portal. A VERY SPECIAL SHOUTOUT AND A+++ TO RICKY!!! He is absolutely amazing. He is the pool school/service man. Always prompt, professional, and knowledgeable. He took his time to explain everything about how things work, chemicals, cleaning, etc. He even followed up afterwards to check if I had any questions about anything. Cons: I was not happy with some of the things broken by their 3rd party contractors, i.e. underground sprinkler system lines were broken, two places of existing screen enclosure were torn. read more

I chose Island Way Pools after months of research, expecting a reputable company. The finished pool looks nice, but the process to get there was one of the most stressful experiences I've ever had with a contractor. Here are the major issues I faced, all documented through county records, photos, and communication. * Major measurement errors Their initial layout was so inaccurate that the pool would have extended about three feet into the canal. I caught this myself -- not the contractor. This should never happen with a licensed pool builder. * Retaining wall built incorrectly The retaining wall and stairs were visibly flawed and misaligned. The wall had to be partially torn down and rebuilt because it did not meet basic standards. * Final build did not match the approved rendering The elevations, wall height, transitions, and even the number of stairs did not match what I approved. A second set of stairs appeared that was never shown in the rendering. Step heights were inconsistent and unsafe. * Sloppy tile work Tiles were uneven, poorly cut, and misaligned. Several had to be removed and replaced. * Timeline far longer than promised The project took much longer than the timeline they gave me. Delays were constant, and I often had to chase updates. * Communication problems throughout Getting answers was difficult. Messages went unanswered, concerns were dismissed, and I had to follow up repeatedly to get basic information. * Sent to final inspection without required documentation Island Way scheduled me for final inspection knowing the required engineering letter for the retaining wall was missing. The county placed an OOPS tag on the permit because the documentation wasn't submitted. This was not a small oversight -- it was a failure to follow permitting rules. * County had to intervene Several issues were only addressed because the county flagged them. Without their involvement, these problems would have been left unresolved. Bottom line: The pool looks nice now, but the process was filled with major errors, poor communication, and avoidable stress. Based on my experience, I cannot recommend this company. read more

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Had our pool installed by this negligent company, and to this day still have faulty equipment, ZERO CUSTOMER SERVICE, and defective materials. Don't fall for their pre-delivery sales show, delivery nightmare of unprofessionalism and incompetence, and post delivery of excuses, tactics,, neglect and being ignored. BUYER BEWARE ‼‼ read more

We had a great experience building our Pool with Island Way Pools. The team completed our pool in around 3.5 months and would have been even quicker without the Holiday season. From Zach drawing up the plans to Joe managing the project and Abbey with permitting, overall we are very happy and our pool project looks amazing! read more

I just want to share how wonderful our experience with Island Way Pools has been! My wife and I were a bit anxious about building a pool, especially since we're located in Citrus County, FL, about two hours away, and we've heard some not-so-great stories about local pool builders. So, we decided to look further south for a trusted company, and we're so glad we found them. Zach, our salesperson, was incredibly patient with us. We actually delayed the project for almost 8 months, but Zach never once pressured us to decide. When we finally decided to go ahead in February, the team started working right away, and by the first weekend in April, we were already enjoying our new pool. I truly admire the hard work and dedication of everyone--from the paver team to the interior pool team--they were all fantastic! Brian, our project manager, was outstanding. We stayed in touch almost every day; he answered all of our questions and was frequently onsite to ensure everything was running smoothly. We had such a positive experience that our neighbor is now having an Island Way Pool built too. Thank you for making this such a wonderful journey! read more

Pool Review To say I am disappointed is an under statement. I chose this company because they were local for many years and had good reviews primarily. What sold me was their spiel on how good their communication was and the app they used for this since I was big on communicating and had a busy schedule. I realized immediately from signing the contract that communication was not their strong point. I was advised during the permitting process that I would get a weekly update even if it was nothing just to say still pending. I never received one update without begging for it. I was told that every Friday the calendar would be updated so I would know the following weeks schedule as there were days that permitted me to be on premises and I also had two dogs that needed to go to daycare when they were gonna be working here all day. I'm not sure that even once that calendar was accurate or updated until after the fact. They did not do due diligence and making sure my property had limited damage as possible. My back wall that had been freshly painted was destroyed. They could've put something up to protect that if needed so now I have to repaint. The workers left behind trash including cigarette butts. many things I had to basically get ugly to get it done. I was told the electrical wiring would run through the attic but when the electricians got here, they told me it was too hot and too small what attic isn't. So they had to run conduit down my wall in two different places and up in the pavers right out in the open where my new pool oasis is. The pull itself looks good. The pavers are not all even. There is white stuff on the pavers from when they did the liner of the pool that nobody cared about even though I sent a message and no one responded . They sell you travertine, but don't tell you you'll have to hire somebody to seal it since it's required for travertine after I asked about it. Here we are at the end they came this week to teach me how to use all the equipment. The manuals were destroyed because they left them out in the elements. They didn't bring so much as one hand out for this complicated process. I reached out to them three times this week trying to at least get electronic versions of the manuals and finally got a response. I can't even turn on my heater this weekend lol don't know how. Par for the course I guess. I am still missing the vacuum for the pool. Again multiple messages with no responses until their last day they brought it unannounced. I think the worse part is that I have voice my concerns many times been told sorry many times and nothing changes. At this point I am glad this process is over and would not recommend them. read more

Do not use this company. There were endless delays and errors on their part. Amongst other things they never put a cap on the air intake for my hot tub. It filled with water and the hot tub no longer works. When I made them aware they stopped responding to my messages. They also sold us a chiller for the pool... but never even hooked it up for one so I can't use it. Just awful in every way. Stay far away. read more

I would not recommend this company. They do a better job of selling their company than keeping customers happy. We had to follow up multiple times to get answers and to get someone out when there were issues during construction. Our issues ranged from small, cosmetic issues (and their answer to one issue where the finishing ring floats off of the light was, "yeah that happens" with no resolution) to major problems with our equipment. Our pool is complete and beautiful, but our equipment filter needed replacing at the start due to being full of construction debris - confirmed by our pool maintenance company we hired immediately after our 30 day period of completion. Why would you start us off with a non functioning filter? That's an expensive replacement that should be included with a new pool. I expect my filter to function properly at the onset but that's not the reality. Our maintenance company also confirmed the salt water equipment isn't working correctly, which we had suspected and complained about early on. Island Way assured us they'd get it working and give us their "pool school" to teach us how to use it. The guy who "taught" us fumbled around himself and didn't have answers to questions. They didn't get it working properly, cashed our final check and left. Now we're told that we have to fill out warranty paperwork when we had told them from the beginning the system isn't working. I knew we'd have pool maintenance to deal with over time but fault equipment from day one with no accountability is not acceptable. They got their $80k and are washing their hands of us. Unfortunately this seems to be the customer service we have to settle for. read more

Wow. It's hard to even think of where to start. Island way pools went above and beyond and completed exceeded our expectations! We had a pre-existing pool and old decking and needed a complete refresh. Island Way removed our old pool and decking and created a masterpiece. We are so thankful we were referred to Island Way by our interior designer Jay Rosenberg. Zach, Travis & Joe led their teams from start to finish. Their communication, attention to detail, quality of work, and quickness was exceptional on all accounts. I would recommend them to anyone looking to do anything pool related. Thank you all so much again!!!! read more

Island Way Pools - Waterfront pool, Belleair Beach - Pool & Hot Tub Service Near Me - Clearwater Beach, Florida

In our quest to find a company to install a new pool, we came across Island Way Pools. After a few estimates from other companies and timelines that were over a year, we found it hard to believe Zach when he told us 6-8 months. Zach handled us with such care and professionalism that it was a no brainer for us in choosing them. I'm so glad we did. From the day we signed the contract to finish was just short of 8 months. Any question that came up during construction was answered promptly by Jacob. Both Zach & Jacob kept an open line of communication with me throughout the whole process. They both went above and beyond to make sure I was happy, and my requests were met. They really are the very BEST! I love the pool, the design, the quality of workmanship, it's just gorgeous! Thank you Island Way! read more

Island Way Pools - Pool & Hot Tub Service Near Me - Clearwater Beach, Florida

Terrible customer service. Chronic delays. Dreadful quality of workmanship by unskilled labor. They claim that our request for a project plan was unreasonable and unusual. Parts of patio collapsed twice already, with work incomplete. All work unsupervised, sub-contractors showed up not knowing what to do. Permit didn't match work done. Permits submitted incorrectly causing delays. Wrong inspections requested causing delays. Constant obvious lies. Refusal to respond to communication unless they were trying to scold or correct the customer. Revolving door of "project managers" who did not provide plans. Work not in sequence of form provided when contract signed, in order to try and trigger payments without doing work. Big mistake to use them, their refusal to complete our project is their mistake. read more

This company did a nice job for 2 of our friends within the last two years and our refinishing commenced on time. Their paver subcontractor was professional and responsive, however cut corners on a repair. The finish we paid for never did reveal itself. There was so little aggregate, it looked like beige concrete. They forgot to replace the skimmer and had to double back on it and spa valves and outlets. They ruined my pop up heads. A lateral water line stain and bottom staining was beyond acceptable. They have yet to come out and stand by their warranty. Does the owner even have a license? read more

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Island Way is horrible. Search the owner and see pending lawsuits. They don't do any work; it is all done by poorly managed contractors, and the quality is below what any reasonable person would expect when spending $75k+ on a pool. Constant lies, poor quality, owners, including myself, go months and months, some never, to get service items/warranty work completed. Save your money and sanity, and use someone else. Look at the BBB. Google the owners name. They try to hide bad reviews, but just look. YHou will find them. I wish I would have dug further. read more

DO NOT use this company. They started my pool about a year ago and it was finished in early 2020. To date, my permit is still not closed. I have made multiple attempts to contact them, with no response. Based on my contract I had a warranty and there are multiple items that still need to be fixed. I also paid to have a pergola done, paid upfront about $40K and they never did it. I decided to work with another company due to the fact of the issues that I had with them. The owner kept my money and said that "change orders" ate it up. Well, I never signed 1 change order. I highly recommend not using them. If they make it right I will change my review. read more

What are Recommended Reviews? We get millions of reviews from our users, so we use automated software to recommend the ones that are most helpful for the Yelp community. The software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. The process has nothing to do with whether a business advertises on Yelp or not. The reviews that currently don't make the cut are listed below and are not factored into this business's overall star rating. Learn more here. 1 Review that is Not Recommended Rhonda S. 0friends 2reviews 9/14/2020 I began working with Island Way Pools to build a new pool in August 2019. In the beginning they were great to work with. Lance, the owner even called me his "friend" and told me that he was doing me "a favor by fitting me in", but in fact fitting me in was just one of many broken promises. We had issues from the get-go, and he had excuses from start to finish. The only time they would get things done was when a payment was due. After the payments were collected, the work, communication and customer service disappeared. My finished product did turn out beautiful, but the process to get here was horrendous. My pool took over 6 months, and I still have issues that will never be resolved because I was told through one of staff to "f off" by Lance. Seriously! They hide behind their contract and find loopholes for everything. And even though Lance himself admitted to me personally that mistakes were made during the build and said "in a perfect world it should have been done differently" he won't take responsibility for it. Lance even had me get bids to have others fix the problems and then refuses to actually take my calls when I did. It would have been a very simple fix at the time, now it will cost me double the amount after the fact. And even worse there's no documentation or photos of my pool build. Lance consistently refuses to answer calls or return messages, instead sending a form text saying that he's on another line and he will call me back, and then would never hear from him. It is unfortunate because this is such a small community, I tried several times to come to an amicable solution. Now I would never have them do any other work for me and cannot count on the "warranty" if something should go wrong. I wish I would have had the experience of those that said that he did such great work and I hope this helps for those thinking of using him in the future to not go through what I did! read more

We had a wonderful experience with Island Way Pools! They transformed our backyard, we were so happy with the finished product. Our deck and pool is gorgeous and we love our outdoor kitchen. We spend every weekend by the pool now, we wish we would have called Island Way sooner. Justin was amazing with coming up with great design ideas and made design changes in person with us at their lovely showroom. We were able to pick out material and go over tile selections. Justin and Lance were very patient with us. We love Island Way and will continue to recommend them to all family and friends! read more

They installed my pool last July, I thought they did a good job at first but after realize the pool finish was not right . They were very hard to get ahold of and when they did responded they said it was normal without even coming out to look. Finally after talking to 3 different companies I got confirmation it wasnt right. So they finally came out and fixed the hot tub but never came out to fix the pool ! I have tried getting a hold of the owner and no response and we are now going on 9months now ! They basically only cared about their money and not their customer. I do not recommend them to anyone to use them . read more

BEFORE YOU HIRE A POOL COMPANY READ THIS! My husband and I hired one pool company that we had to separate with (3 months later) because they could not get the permitting right. We were very careful in hiring the next company... After interviewing several more company's we decided to go with ISLAND WAY not because they were the cheapest (far from that) but because the salesperson was genuine, he told us that the project typically takes 6- 8 weeks after permitting and they have their own in-house employees and don't use contractors except for the electrician... · The city of Gulfport approved the permit in less than 2 weeks (and within 48 hours for other inspections throughout the project) they finished the pool in just under A YEAR! · Communication was dishonest. · We were ghosted after each installment payment for weeks to months. · Mid-project we were charged an additional $5,000 without approval and was told they would not continue until it was paid, so we paid it. They attempted to charge an additional $4,000 for the footer that was against the contract. · Once the cement was poured it remained a cement hole for almost 6 months causing not only a safety hazard but also a mosquito infestation for us and our neighbors- we could not go in our backyards! · Most of the delays were blamed on the contractors (remember that they sold us on not using contractors). · I wrote the owner on LinkedIn and requested to speak to the head of operations (several times) without response. · Several of their contractors shared that they signed too many contracts and could not keep up and shared their empathy on how long ours was taking. · We had to constantly clean up (dangerous materials, food bags, drink cups, and dirty shirts) after they were on site. · I could go on!!! On the positive side: · Our neighbors were very understanding of "dump zone" that we had for so long and for the damage to their properties, that we later fixed. · We had great experiences with Pompos screensand Hawkins electrical- highly recommended! read more

Update on my prior review. They put the wrong finish on our pool and it will need to be redone in the winter. Yes, you read that correctly. They did own up to the mistake and were professional about discussing their mistake. The other mistakes are taking dreadfully long to address. The plumbing pumps were done incorrectly and the can't seem to get a plumber willing to fix it. The pile of dirt was supposed to be leveled and it wasn't. The salt cell has still not been installed thus the pump runs 24 hours a day driving up our electricity bill. The water bill credit that they promised was non existent. These aren't even the complete list but just some of which we have waited 7 weeks to be fixed. We grovel and beg, unbecoming of an assertive adult, in the hopes they will finally feel bad enough to complete our project...until the refinish in the fall. read more

The high quality was evident in the very first interaction. My experience with this company has been great through out the entire process.

We can't thank Lance and his Island Way Pools' team enough for the amazing pool, spa, and patio they built for us! We are so happy we chose Island Way Pools, instead of another leading competitor. It is refreshing to work with a business that takes great pride in their work and actually cares about working with their customer. We cannot tell you how easy and seamless it was to work with every crew at Island Way Pools. Everything from product to design was top notch and no details were overlooked with his team. Even if we wanted to make changes during construction, Lance's experienced teams could execute them on the spot. We highly recommend Island Way Pools! read more