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    Aqua Masters Pool Services

    4.3 (6 reviews)
    Open Open 24 hours
    Updated 3 weeks ago

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    40%

    Services - Aqua Masters Pool Services

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    1 More Service

    Pool maintenance

    Aqua Masters Pool Services Photos

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    Pool Troopers

    Pool Troopers

    2.2
    (167 reviews)
    $$

    This company is absolutely as good as it gets! I am not proud of it, but, I am not the easiest…read morecustomer to get along with. The folks at Pool Troppers have always been up for challenge. They have gone so far above and beyond for me so many times it is hard to narrow done specific examples. My pool and equipment are old and I'm cheap- it's a terrible combination. I have been so very fortunate. Ludwig, Orlando and Kenneth have saved the day for me-with a smile-more than once! You can also be this fortunate give them a call quickly and set up scheduled service. You won't regret it.

    We were loyal POOL Troopers customers for over five years -- year-round service -- and genuinely…read moreloved our experience for most of that time. Our previous technician was exceptional: professional, kind, and even brought treats and tennis balls for our dogs. We called the company more than once just to praise him. That's the kind of customer relationship that earns long-term loyalty. Unfortunately, the past few months marked a sharp decline. A recent fill-in technician was at our home for 21 minutes -- and our cameras showed she spent at least 5 of those sitting in her car. She left debris in the pool and a pool noodle blocking the drain. When we called to report it, we were told an area manager would follow up. He did call -- but the conversation felt combative from the start. He led with GPS data as though we were disputing the visit rather than the quality of it, made excuses for the drain issue, and left us feeling like we were the problem. That's not how you speak to a five-year customer raising a legitimate concern. This week our pool pump stopped working. We called POOL Troopers and were told there's a $150 diagnostic fee -- non-refundable, even if they perform the repair. My husband noted that had never been the policy in our experience and asked to speak with a supervisor. We were told the same area manager would call us back. We called another company instead. They offered a free estimate and came the same day. We're canceling our service. Not over one bad visit -- but because the response to that visit showed us that the company we trusted for five years no longer values the customers who stayed with them. That's a shame, because the people who made us loyal in the first place genuinely deserved better representation.

    Civic's Pool Service

    Civic's Pool Service

    4.5
    (12 reviews)

    Update: I was contacted and we discussed all my concerns. They were quick to provide some chlorine…read moretablets and ensure that I was happy. I appreciated the communication and kindness! **************************************************** Overall happy because they kept my pool nice and clear. Communication could be much better. One visit, they removed my pool robot-vac and set it aside. The visit log just simply said "vacuum not working". It had just been working the day prior, so I took a look and it had a piece of mulch that caused it to seize up. Removed the debris, and it worked just fine. No big deal. On another visit, we noticed they did not put any chlorine tablets in the floater. It was just empty. A few days before their next visit, I put my own chlorine tablets in the floater. But when they did their weekly visit, I come home to find the floater set aside on the pool deck with NO tablets in it. My brand new tablets I had just put in the floater were just gone. The visit log said, "Need a new chlorine floater" It was an old floater so the "floor" of it fell out (but you could put it back and as long as you gently place it back in the pool, it held the tablets). I called them and left a voicemail describing how my tablets just disappeared because they decided the floater is no good. I said it would be helpful if they would at least leave 2-3 tablets for me so I can put them in a new floater. So that was annoying, and they didn't even call back. Finally, I had been planning to take over pool care on my own, so I later sent an email letting them know. I know they got the message because they didn't come, but it just would be nice to be acknowledged when customers call or email. Again, overall, they kept the pool clear, so I appreciate that much. If I could do half stars, I'd say 3.5 out of 5. Keep in mind that while they empty baskets (including the one at your pool equipment), you (or someone) still needs to clean the filter once in a while. This helps your filter last longer and do a more efficient job.

    Called them for service. Uses answering service. They did not call back after 2 days.read more

    Michael's Pool Service & Repairs

    Michael's Pool Service & Repairs

    3.0
    (22 reviews)

    Its like most companies that want to be successful and grow, realize not to abuse their very own…read morefaithful customers. Its like this guy thinks he 'owns' you. He has some fettish about ordering people around and exactly when 'you will do what'. And I'm not referring to paying on time any normal thing that could be truly legit, objectionable, to a normal owner. Customers are not children and the arrogant attitudes going on with this owner is the oddest thing I've seen in business, in a few decades. And I've worked with many many entities. Its like a chip on the shoulder, or way too many trigger buttons to kindly and peacefully work with the public.

    We had visited a local recommended pool supplier about putting in a handrail for our inground pool…read more They said we could not put in a desired stainless steel hand rail since it was not a new installation. We did not like the plastic, cheap looking solutions they offered and the price was very high. We decided to look around and went to Pinch-A-Penny in Lutz, FL for something else but asked if they could help us find what we were looking for. They the exact model we were looking for and said they had an installer. The price was very reasonable so we bought the hand rail and I called Michael's to schedule the install. They quickly gave me a date a few days out. The tech's sent me a text to let me know they were on there way and I had the part ready for them when they arrived. They took the time to listen to my thoughts on the install and they had some very good recommendations on where to install. I was told they would tell me what type of escutcheons to purchase for the install but they had anticipated what I needed and had it with them. This saved me a trip to pick some up. They had to drill two holes in my pool deck and they did a good job limiting the dust and cleaned up after they cemented the handrail in place. While there, they took a look at a pool light issue and were able to quickly determine the problem and took the time to educate me on how the system works. I would not hesitate to call them for any pool issues in the future.

    Aqua Masters Pool Services - poolcleaners - Updated June 2026

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