Family-owned, multi-generational Big Island Used Cars was just what the doctor ordered when I…read morearrived in Hilo after moving from the mainland. I knew only a handful of people in town, but Brandon and Garrett set my mind at ease with their knowledge, candor and professionalism when I asked them to set me up with a good deal on a used Toyota A big purchase like a vehicle requires either a customer who really knows their stuff (not me, unfortunately) or ethical professionals to act as guides throughout the process. I was lucky to find the latter at Big Island Used Cars. Within a few days, I had found a vehicle I liked, worked out the payment process, signed transfer documents, taken out a new auto insurance policy, and driven away a happy camper. The overwhelmingly positive reviews I read on social media for Big Island Used Cars made them my first stop in my car-buying adventures. I found no need to look further.

The worst used vehicle I have ever purchased and I am so mad at myself for buying as is without…read moretest driving it even I had three keiki with me one being a newborn and I fully regret this purchase more than any other purchase I have ever made before. I got home that night and noticed the cab lights and sunroof didn't work and it was very dirty and I took it to the place they said to take it and nothing was actually fixed. In two years I have had to pay for ac after I got screwed over with the warranty but that's not this places fault but I also had to change out the alternator and the sunroof still doesn't work or cab lights and now the side sliding door is broken. Now I get it my fault for not test driving but after reading reviews I see I am not the only one that walked away with a vehicle with major issues. Check engine is on even after new battery and alternator and there's another problem with the fuel gasket but I do not even financially have the means to fix any more on the vehicle I tried to turn it in and no one even wants to touch it and I still have over 15,000 to pay on it and it's value is not even 5k..... I have replaced the side door upholstery and even my five your old daughter at the time of buying this told me mommy they gave us a dirty broken van we should take it back but sadly I told her it doesn't work like that and it was mommy fault for not test driving it. I was so excited for walking out with no money down and a van life for a mom of multiples that I didn't even shop around I was just happy to hear no down and accepted but credit acceptance does not do refinancing and they are set on interest and payments I walked away paying $522 dollars on a van that has given my family nothing but problems. On Oahu I was quoted $522 for a brand new vehicle a truck and I walked away because we were moving! I just wish I never made this purchase and that I never made it on an impulsive emotional purchase..... I see from the comments I'm not alone in walking away feeling like this and after two days of trying to fix the side door myself with help of a jack being over six months pregnant with my fourth baby I am just done and I had to update this yelp review. I learned to never ever purchase without test driving and to never make an emotional purchase after having a newborn and doing it alone. My husband was at work when I purchased this vehicle he was not able to have a decision in this. I do not lie and after being called a liar and saying I did not maintain this vehicle is a complete and utter lie! I maintain oil changes and did take it to the shop and it the problems were again not fixed it did not work and I did call and was told I have to pay the diagnostic to have it looked at again! I did come back for the detail but you did say they were closed and gave me money to go across the street if I can remember right but it's been awhile I believe I took it to the drive thru car wash. I have taken this vehicle to Lex Brodies and to two other mechanics, I don't think that's saying I don't take care of it and I did say in my review it was my fault for not test driving it. I do not believe I lied at all and I hope you keep whatever rating you keep but to call someone a liar for them explaining how they feel is quite sad! But hey I'm a believer in God as well so hopefully so God bless you and your Ohana also! I been having such a hard time with this vehicle and I have been doing everything I can and I just wanted to update my honest review. My husband was at work that day and took the truck and I was just happy to be approved like I said! And it's my regret that I should have not done such a huge decision without him and with a vehicle that I should have test drove! My review even said the warranty thing was not your fault but I do believe that the vehicle has much more issues and I am not alone in feeling like I did buy a vehicle that has really truly made two years of hardship.

UNDERRATED! The stress and pressure to find another vehicle is already mentally exhausting. But…read moreunlike the big, name brand car dealerships, this one makes you feel like you're just talking with friends, no pressure, just talking and looking. Uncle Mark Foster is as real an uncle you can get :) made you comfortable and he knew his vehicles. Was very transparent on how each of them were either a good fit or not for our needs. Braddah Alika was just as chill to talk to while we waited for our paperwork. The owner Pat Aiona helped with the closing transactions and it was seamless and easy. They did all the back work and kept us in the loop the whole way thru. Hustling to get us the best rates to fit our desired numbers. The service department was excellent too! Kaimi was very informative with our questions and details of our vehicle. We already have plans to bring our other vehicles here for maintenance service in the near future. And yes...we are already sending others to go check them out!

Best car buying experience I've ever had! Very friendly and…read moremost importantly trustworthy! We were referred, for the above reasons and we will most certainly do the same. Thank you Sergio! You are the best!

It started with a visit to the lot for a specific type of truck. Sam at Pono's did an amazing job…read morefrom start to finish, from negotiating a lower sale price and the best interest available with the bank, to delivering the truck to us in Kona because we had to work every day and couldn't make it to Kona. We're so happy we went all the way to hilo to Pono's because none of the lots in Kona had what we were looking for. MAHALO Sam, Go Avalanche!

I inquired about the pricing for one of their cars and was met with a very wide response of 'mid…read more20's' not an actual number and way too expensive for the car I had asked about. I emailed back with a list of cars I'd like to see/wanted to know the prices of, with zero response back. Not a very good way to get business, seems very sketchy that non of their vehicles on the website have actual prices listed. Definitely staying away from this dealership, based on other reviews as well.

We purchased a car here and after a couple of years of not using said car, we decided to sell it…read moreback to the dealership as it didn't make sense financially to keep it any longer as we don't live in Hilo full time. Jovee handled everything for us superbly. We are glad and grateful for the team and Jovee especially to help us out and making this transaction a painless one. Thank you

Love the service dept on Hilo side. Lemuel is who I mainly worked with. He gave a perfect…read moreestimate of how long the work would take (I drive 2 hours to get to Hilo so this is very important) and he's a great communicator. Our best friends also have a Hyundai and have been doing service on Kona side with much disappointment. Hilo side is the way to go, good vibe there, competent, working their butts off with aloha.

I bought a new tacoma truck there and the back drivers side reer windows leaks and they found that…read moreout at my service and told me they would order a new windows and 1 waited no call back , no help didn't order it until I checked back monthes later. No return call because they forgot about me. I paid alot of money for this truck it's got a leak in the cab. And I am not happy about the lack of help . I shouldn't have to call over n over just trying to get help with a poor job done at the factory. They took my money no problem. A small problem and they are giving me unaticwit service. I will never buy from these guys again. They lied and left me hanging. What a hassle, I will return this truck if I can. I can hire a lawyer. Take my bissiness elsewhere .

Brought my 2024 Rav 4 in for a two-year warranty service, Hilo Servco, 5/26…read more The basics, oil / filter/ rotation. Fluid levels checked. Monique Bush was my service manager. She was immediately able to answer my questions regarding the dreaded stop / start issue and an oil additive the dealer recommends. That settled she wrote up in invoice to include my preference regarding the oil additive. She communicated with me through the course of the service, as a slight delay arose. When the car was finished servicing, Monique texted me. I called Joe, Servco's shuttle driver who promptly picked me for a return ride to the dealership. Upon arrival Monique went over the invoicing with me, all spot on. She retrieved my car, washed and ready to go. A 5 Star rating for Monique and Joe. Unfortunately, the promised email or phone call from the Parts dept. regarding parts for my older Toyota, never happened. Therefore, the overall 4-star rating.

Complete disrespect from the customer service staff. Worst service i ever had and last time i went…read morethere it was very bad. They try to charge you a diagnostic without even doing the diagnostic on the car and wanted to charge me a second diagnostic for a plastic water reservoir . I was in the shop fir a new car but i will never buy from this rip off, disrespectful company. Btw. I bought a new truck from another dealer that treated me professionally and great courtesy.

Worst customer service I have ever experienced. They have had my car almost 2 weeks and never ONCE…read morehas the technician Corey called me with an update. After 5 days I started calling them daily. Each day I was told the same thing, " the technician is looking at your vehicle right now, we will call you back by the end of the day with an update" . Never got a call back ever on any of days and was told that same BS line 5 days in a row!!! I was actually considering just purchasing a new vehicle from them rather than repairing mine....not now. Going to Big Island Toyota where they treat customers right.

We just bought 2 cars from Aloha Kia! One Seltos and One EV6 we are excited for our 1st all…read moreelectric car! EV6 I gottah say seems way better than a Tesla! Plus you can't beat the warranty and to top it off an authorized service sept to service the EV6. The Seltos is a great Car as well if you sticking to gas really great gas mileage! You can't get the same warranty and service department here on the big island with a Tesla. Go check out Ryan at Aloha Kia to show you an EV6 he'll show you all the bells and whistles! Better than a Tesla! Mahalos for the great service! Excited owners!!

This is the second time I experienced utter disrespect from the Kia dealership service staff. First…read morewas over the phone and second was in person by whom I'm assuming was originally so disrespectful over the phone. When calling the dealership it clearly states phone calls are recorded and when I inquired about the phone call in which I was told they could not help me I was repeatedly interrupted, unable to complete a sentence, then asked to leave even before signing the required paperwork. I was only inquiring about a phone call when a service member names Tyler continued to speak over me, raising his voice, and telling me to leave. I wiah I would have checked these reviews before purchasing tires from them.

Clean older dependable cars. Reasonable prices, best costumer service ever. I highly recommend Hilo…read moreAuto Sales and Rentals. Mahalo nui loa Rick.

A little late with my review as we rented in January 2026. Everything was great. Rick was…read moreresponsive, had all info in emails or text, his staff was so friendly (Snow, that's you!). We even had cell numbers for the staff who would be our contact in each city. The price was much better than the national companies, the Hilo airport pick up was easy, and we were able to leave the car in the parking lot at Kona airport as our flight was very early morning. I saved Rick's info and recommended him to my daughter who is in O'ahu right now. They ultimately decided to forgo a car rental since they would have been arriving on a cruise ship and only had a few hours in port. Unfortunately, she was not able to get to the Big Island due to hurricane Lala. You can be sure that we will continue to recommend Rick to others.

I've been working on my credit a bit but was still not able to get approved for an auto loan…read moreanywhere. I also had a okay sized down payment. I work so hard and really needed a reliable vehicle. I kept feeling super defeated getting turned down by every other car dealership. Deb at Credit Cars Hawaii did such an awesome job helping me out. She is heaven sent! I got approved in no time and was able to get a beautiful vehicle. Low miles and only one previous owner! I'm so happy with it. No problems at all so far. I am able to work a better schedule too now with my newer, reliable vehicle. It's been such a boost in overall self confidence and has relieved so much stress! It's up to you to do your research on the vehicle & see if it's the right one for you. Ask questions. Check it out. I think they allow you to bring an mechanic if needed? Not sure. But I highly recommend Credit Cars for anyone needing a vehicle. Mahalo Deb and Sonia!

No aloha no Pono, They not only sold us a bunk car that was a lemon, they gave us a late payment…read more Car Kelly blue book at the time was $2800 and they sold it to us for $6000. Car died a few days later. They "replaced part" by swapping it out with an old model so it added 100k miles to the low mileage (the whole point of buying it) Covid hit and they marked us with a late payment in May 2020 even though we had exemptions from being laid off. We paid the car off in three months this place is literally BASURA. luckily my husband is friends with a mechanic and it was repaired enough to get our money back. Oh they smoke in their office so it reeks. You don't need $$ to be clean where's the money going for how much they rip people off.