The price is higher than other shops for same repair and same OEM parts with warranty. They charge $30 for just checking because I refused their repair that is $60 more than other shops. They should have called me hours ago to tell me the phone repair will be $196 more than what we agreed at his store/home office, but they waited until late night. I felt what they wanted was to make he situation that I had to have it fix there tonight. Now I have to wait another day to take my phone to ubreakifix. ***Before taking your phone to this place, please make sure they give you the best price. You can't refused the service after your phone is given to them without paying anything to get your phone back.*** read more

iSmartDoctor - Electronics Repair Near Me - El Mirage, Arizona

I was hopeful that this would be a good solution for getting the sound on my iPhone 6 fixed. When I brought in my phone, he told me that he shouldn't have any trouble fixing it and took a deposit. Later, he called back and said that he was not able to fix it after all. I picked up my phone and he did not return the deposit. (I believe I lost about $30, just for letting him unsuccessfully try fixing it.) I then went to the Apple Store and they were able to fix it for about $5 more than iSmartDoctor was charging. Also, the Apple Store assured me that if they were not able to fix it, I would not have to pay anything. I have learned my lesson. From now on, I will just go to the Apple Store in the first place. ---------- I wasn't questioning if I signed something saying the deposit was non-refundable. However, I was simply pointing out that is not true at the Apple Store. Also, they were able to fix it there. read more

I called Dale near the EOB on a Saturday to get a series of repairs done on my iPhone 7+. He was able to repair all of the issues same day and at cost significantly lower than what I was offered by Apple and ATT. He was honest, friendly, and approachable. I highly recommend Dale and iSmartDoctor. I will be returning to his shop for more repairs. Thanks Dale! read more

Dale helped me fix my charging port for my older phone. It started going bad again he didn't charge me anything to look at it and help me out again. He has great work ethics and runs a great business. He's very helpful and puts his best interest towards his customers. read more

This place has absolutely the WORST service ever I went it to get a cracked screen on a ipad repaired and after over five hours, I was returned a broken ipad. Yes, it would no longer power on, no matter the length of the charge. I returned it to the owner and explained my problem. In turn, he became rude and demeaning and explained how it's my fault and he's not responsible for the damage. But when I brought it in, it was working and powered on just fine. The only repaired needed was the broken screen. This place is a total SCAM and I believe they steal functioning tools from people's devices and use his scam policy to cover his back. "We are not responsible for the damage" I totally disagree if it was you who damaged the device. Do not waste your time on this scam business. Poor poor service and I've never been treated so horribly by a business in front of my two little girls. read more

We've dealt with iSmartDoctor twice now. First time was about a year and a half ago for a broken iPad screen. My husband dropped it on a bathroom floor and cracked it. We had a trip coming up and they got it repaired very fast! Second time was just this week, our two year old is pretty rough on the device and same iPad screen had a crack in the top and was starting to lift/separate from the device due to the corner being bent inward. They were able to repair the bend in the metal corner and replace the screen. We also had an issue after getting it back where the iPad was acting possessed- apps turning on and typing on its own. They were able to resolve this and get it right back to us! We will use this service again if we run into any more problems with our devices & definitely recommend to others! read more

I originally called my phone carrier (Sprint) at two separate locations that have repair capabilities. They said my issue would most likely be "un-repairable". I would've had to use my insurance and pay a $250 deductible for a complete phone replacement. Instead I visited ismartdoctor because my friend recommended them to me and they fixed it within minutes!! The problem was my volume button was pinned down. They unpinned it and everything works fine. Really appreciative that they saved me $250 and my time waiting for a new phone. I highly recommend this place!! read more

Thank you for a fast and friendly repair at a great price. The phone was done when promised and Dale made good suggestions on how to avoid the same damage in the future. read more

Shout out to iSmartDoctor in Sun City! Daughter dropped her iphone 5c...shattered the front screen. Dale took excellent care of us! Got us in immediately and was done in 45 minutes. Not only that, he came out of the repair room, made small talk and educated us in several different areas and cell phone myths. T-Mobile wanted $180 for a phone still under warranty and a few days delivery. The screen looks perfect and it was much, much, much less. Friendly staff from start to finish! We are a family of 7 so many broken things....customers for life! read more

Went to this place to have shattered (still intact) screen iphone based on Yelp reviews. This place is located in the back of the buildings, makes it a bit hard to find. Service was quick and quite cheaper than what Apple store would have charged. read more

Get your iPhone or iPad repaired here it's a lot faster and more affordable than going to the Apple store at the mall. I took my iPad in for a new battery and even though it was a 2 1/2 hour job it was ready the next day. They are professional, friendly, and use only Apple batteries. Give them a try, you won't be dissappointed. read more

I have been using Dale's services for 5 years. He is always a wealth of knowledge regarding the repair of the device. His prices are fair and he fixes the problem within hours. During these times of the destruction of other than big box chain stores, I am so thankful that iSmartDoctor is a small business in my community. read more

Phone was brought in with charger issues got the phone back with the LCD screen cracked & bleeding once the phone was turned on, they refused any type of help 4 different repair places verified damage done INSIDE THE phone. Filed a claim with the BBB read more

iSmartDoctor - This is what the phone looks like now you can see the battery outline INSIDE THE phone - Electronics Repair Near Me - El Mirage, Arizona

I really enjoyed the service Dale provided for me he did an excellent job and completed the job quite fast. He's very knowledgeable and kind thank you sir for a great job! read more

They are a great company! Super friendly and fast service!!! I went in and showed them my wife's cell phone that my daughter broke and they told me the LCD screen was broken. They gave a great price and it only took an hour to fix. Got the phone and it was like it was never broken!! I am definitely recommending them to everyone I know! read more

I managed to crack my daughters ipad screen while on vacation and found this place. I scoured the Internet for a place that wouldn't break the bank and do an exceptional job. This was it. They were upfront and no bullshit sells. I recommend this to everyone. read more

Excellent customer service and professional repair. Fast turn around on repair....only a day or so! Very reasonable repair rates!! Looks like a factory quality repair! Best place to go on the west side of town. read more

Excellent service. Dale is Quick and competent. Very reasonable prices and he is concerned with what is best for customer not his bottomline! read more

Excellent experience but hard to find the shop. Had a cracked screen on my iPhone. They had the cheapest price in town at $80 to repair and only took them an hour. Staff was friendly and very knowledgeable. It is in a small retail building on the second floor in a small room and took me a while to find. read more

Walked in and left my iPad to replace a cracked screen. I received a call that it was ready the next day. It was also reasonably priced. The place is just a little hard to find. read more

I brought my iPad in to get the screen fixed, as it was cracked. I dropped it off on a Saturday and got it back on Monday, which was a great turnaround time. They had me check everything to see if it was fixed to my liking, which it looked like it was. The screen looked practically brand new! When I got it home and started to use it, I noticed it started acting weird and didn't open my apps correctly. I immediately called and spoke to Dale. He explained this happens sometimes after repair and to bring it back in. I brought it back the next day and it was fixed the following day, which was today. He did not charge me to fix the issue and everything appears to be great. I appreciate them fixing my problem in a timely manner. Only giving four stars because I had to drive there four times. They were very professional and the quality of work is good. I'd use them again in the future. read more

I have multiple iPads and iPhones that Dale has worked on for various reasons over the past couple of years. His work is excellent. His prices are reasonable. And he always gets it done quickly. He has warranties with his work and has honored it for me. I am very pleased to have found iSmartDoctor for my repairs. read more

We dropped our IPad Air of for repair to a cracked lcd and these guys were super knowledgeable on not only our product but other options as well. They had our product fixed and back in our hands in less than a week and it looks brand new! Not only was the front desk guy super nice but the owner cane out and took the time to chat with us as well. Their prices are very reasonable for the level of experience they bring. read more

was referred by friend they said 20 minutes I didn't get it back till the next morning my friend picked up device brought it to me screen was damaged they immediately blamed us! My phone was in our hands 30 minutes.. Now instead of a charging issue my screen is damaged. ANOTHER SHOP VERIFIED DAMAGE DONE INSIDE THE PHONE they do not care they get to keep my $$ read more

Best place to fix your phone in the valley. Dale, the owner, is honest, easy to work with, and an expert in his field. He has gained a customer for life in me. Thank you Dale and team! read more

Fast, efficient, and knowledgeable. Great rates. Enter from the chevron gas station as you cant turn left from el mirage rd.

Dale is awesome. The place is kind of hard to find. Its on the corner of el mirage road, there is a gas station on the corner. It is in a small shopping center that has an apartment complex behind it. When you drive through it there will be a restaurant called BJ'S and inside that 2 story building is this business IsmartDoctor. You have to take the stairs or elevator to the second floor and then you will see a sign on one of the doors for the business. Dale was very fast and cheap prices. My phone wasent charging and needed a new charging port installed. Dale fixed it the next day and charged me less than half of what Sprint wanted to charge me even with insurance on my phone. 10/10 read more

The owner is good and knew his stuff. I went to get my iPhone 6 fixed and he did a great job only problem is now its broken again? I just got it back I don't even know how it broke cuz I didn't drop it. I just woke up one morning and I saw a small crack then today it finished cracking completely. Ill give the owner a call and see if he can help me out but over he's good at what he does. read more

Fixed my iPad screen for very reasonable price! Great customer service! Would highly recommend them!

I went in to get my iPhone screen repaired after I completely shattered it. Dale (the owner) was extremely helpful and took in my phone right away. I got it back the next day looking brand new! The prices are extraordinary for what you're getting in return! If at any point I were to have any trouble with any of my Apple products this is the first place I would go to. I would recommend this place to anyone! read more

Dale is exceptionally knowledgeable and extremely helpful!! I called him to inquire about his services to assist me with the software on an old CDMA iPhone and he went above and beyond to help me. He could have just told me to bring it in and charged me, but instead he guided me to the correct place and he didn't make a dime for that. There are still honest businessman out there! Thanks Dale! read more

Dale is a complete asshole!! My 3 year old dropped her ipad and it still worked just fine for 2 weeks. We finally got around to getting it fixed and went here. Took it in paid my $75 waited a week (they said they would call when it was ready but never did). Brought the ipad home and the screen would go crazy every time we tried to touch it. (This wasn't happening the two weeks after we dropped it). We called and Dale very rudely told us to bring it back. Took the thing back another week goes by of us calling every day and finally they tell us to go get it. I get there and get home and the damn thing is still going crazy. Called and took it back in 2 weeks go by with no call back and they finally tell us it is ready...I go to pick it up with my 2 littles in the hot summer to show up and hear it still isn't fixed. We call almost every day for 2 months and they keep telling us the same thing, not ready yet not ready yet. My husband stopped in and the reception lady tells him the new tech broke something when we brought it in the first time and they can't figure out how to fix it. A few more weeks go by and Dale calls to tell us our ipad is broken and he can't fix it. My husband went to pick up our still broken ipad and Dale doesn't even talk to him when he asks about a refund just turns his back and walks away. I called demanding my money back and Dale tells me that I can bring my ipad back and he will charge me $30 to put the broken screen back on and then he will refund me $20. He was incredibly rude, didn't take any responsibility for breaking my daughters ipad, didn't return any calls, kept our ipad for over 3 months and now because of their tech it is worse off than before. I am telling all my friends and their friends and family. I will make sure no one I know ever takes their devices here ever again!!! read more

This place is dump. Its in a back corner and is very dirty. I came in to get my phone fixed AGAIN, because they messed up the first time. The old man started yelling at his crew in front of me because of it, and he was the one who fixed it before. I will never come back here again! read more

Worst small biz owner I have ever encountered. Bought screen that wasn't working was told to come back to the store expecting help. Come to meet the owner that acted like a child after explaining it was my fault, I agreed. Asked for any discount on another screen to which the owner threw his hands up and asked "why should I?". As if he needed a reason to show any compassion for someone spending $90 at a small repair shop. read more

Did a great job repairing my phone and reasonable prices compared to other places. Will definitely keep them as a go to place to have things fixed. read more

By far the best price in the area. Had my daughters iPhone screen fixed and it looks & works perfect. Highly recommend

Do not trust this store with your product. Their fix did not even last 3months. Owner is ignorant and thinks he knows it all . Be ready for a rude reposne form Dale. That's why they record your whole purchase n get their products from amazon for cheap. Pay the extra for better costumer service. " I will put anybody on blast" is quote from him lol. I understand businesses have to make money but come on at least take off some money to make it seem like you care what you do. Be advised, looks like the owner Dale n staff like to review their own place. Nice but thank you for showing me difference in amateur fix and professional. Will go professional for now on. read more

I won't go into the issue of the repair right now as it is an open case with the BBB, but just be aware that Dale the owner has possibly the worst customer service I have ever encountered. I could not receive a call back in a timely manner and was told that they would see "if we can get him to call you back" so I filed a complaint with the BBB. Finally this morning I received a call back from a very angry Dale. I wanted to have a conversation with him regarding the repair issue, I was calm and collected... he immediately started demeaning me and speaking in a very raised voice. (Also before he brings it up in his defense of this post... no I am not the person who dropped off or picked up the phone...but I am the owner of the phone & am perfectly capable of reading the contract warranty that was signed regarding their policies. Also I have been in the tech field/customer service field for many years so I am fully aware of how customers should be treated). From the time we started speaking, until he HUNG UP on me..he had a raised & escalated tone as well as just a very demeaning attitude. It was left as the person who dropped off the phone needs to go in to speak with him, which they will be but I am sure they will receive basically the same treatment. I have read other reviews of the same behavior that he tries to defend...but treating customers that way is not defend-able. I am sure he will say he has the recorded call that shows he didn't speak to me that way, but I also have the recorded call that would say otherwise. This review is on NOTHING OTHER THAN THE CUSTOMER SERVICE I RECEIVED. I am not reviewing the repair, or even the shop itself.... just the CUSTOMER SERVICE. Just be forewarned by the multiple reviews, that if you come and there is no issue than apparently you will have a good experience with this shop..but if you have an issue than just expect the customer service to be a nightmare P.S: I see he responded to my review & I can't reply...but keep in mind I already acknowledged that I was not the person who dropped off the phone. But I was someone who spoke with him on the phone, as my mother was the one who dropped it off...regardless of if i am the actual "customer" or not, no one should ever be treated the way I was. read more

iPhone went "dead" from the time I left my house to when I arrived at Lowe's. Tried to look at photos of a product I'd taken at home but phone would not turn. Stopped at Best Buy a few stores away for them to check out the iPhone and was told it was a battery problem and try to charge it for half a day to see if that brings it back. Decided to call Dale at iSmartDoctor, told him the problem, said to bring it in so he could look at it. Was there in 30 minutes--Dale brought it back to "life" in just a few minutes. Seems that the software had shutdown for some unknown reason (Dale said it does that sometimes for no apparent reason) and all I needed to do was put it back on the charger. The phone had a 65% charge when I first left the house. Dale solved the problem and at "No Charge". Best Buy was no help at all. Go to iSmartDoctor for phone and tablet problems. Professional, courteous and very knowledgeable. read more

took phone to get fix phone is not fix claim i must have drop again was not drop . advised would not be referring them to anyone I know. lesson learned get two quotes fro two different places. read more