This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

Cami, property manager, was outstanding! Went above & beyond to help me with a tricky move! She's a…read moregem!

HORRIBLE management team whom conducts shady business. I have had a unit here for two years, upon…read moreuntil a recent management change I had zero problems, everyone I spoke to was kind, considerate, compassionate and friendly. Since the new management change it has nothing but rude, inconsiderate, and unfriendly service. My biggest concern is they turn off your ability to pay your bill to make it extremely difficult for you, your unit then falls in default therefore allowing them "legally" (so they have it worked out to be) to auction your unit for a far larger profit. DO NOT RENT HERE.

I have been using this location for several years. Prices are competitive and management is…read morefriendly. I appreciate 24 hour access and the fact that they have an on site manager.

I have been renting at a storage inn Lansdown since September 2022. The facility is well…read morekept.Always clean and the prices have everywhere else beat. I know this because I have thoroughly shopped around. Above all this customer service has been top-tier.John the storage manager has given myself and my family Gold standard customer service. I would never go to another storage unit because of him. It is also a very safe and secure unit.

Great facility with easy access. Clean and well organized. The property manager Matt was easy to…read moreget ahold of and great to work with.

Communication. We had an estimate in person. He was supposed to get back with information about…read moretransporting a car. Never heard back. Turns out he went on vacation and turned us over to the scheduler.

These guys were true professionals! They moved us from a high rise condo to a house all within St…read moreLouis area today. We had them move our belongings only, not pack for us. Both homes weren't the easiest (having to wait for elevators and a split level house with multiple stairs), the guys kept a positive attitude and did everything with efficiency. They were also very respectful and gave a lot of care to not scuffing walls or hurting furniture. I would absolutely recommend them for a move.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

Our situation... Needed to move furniture from Kirkwood to Jefferson City for our daughter who…read morejust graduated college. Next to -0- packing or boxing. Estaban and his team were great to work with. They were pleasant, professional and respectful of property. They were also highly efficient and got the pack and load/ unload done quickly so they were respectful of time. They delivered without any issues or concerns. Definitely recommend them.

Dont trust them! All fake reviews on Google. They dont want to work, they just want to charge and…read morerip you off... Extremely frustrated with their services. Undependable! A total scam!

I was very pleased with the reservation process, it was quick, easy and very understandable…read more Everyone I dealt with were friendly & pleasant. I was very happy with the size of the unit. They even provided the lock!

The storage unit I rented had puddles of water after it rained, the lady at front said "every…read morestorage unit that has concrete sweats" ... okay I just moved out of a different storage unit that was outside and NEVER had any water in it. Went in to sign out and get rid of this moist unit and didn't get a refund... I had the unit for less than a week this is bull crap. I would not recommend this facility unless you want all of your things wet and moldy.

I had a great experience at this climate controlled storage facility in Fenton Mo. Clean and…read moresecure storage.

I can not say enough goid things about this storage facility and their worker Catelyn.... I was in…read morean emergency situationa , my Elderly Uncle being moved to an assisted living facility and she was so sweet & helpful.. In the stress of everything i lost my keys and Catelyn took care of that to and cut the lick off for me... I honestly don't know what I would of done without them... Thank you so much for Everything!