No problems at all with the cleanliness or the security. My problem is that this company raises…read moretheir prices by about $75 every 6 months!! BEWARE OF THIS BEFORE YOU SIGN. You'll be better off storing somewhere else, where you can get a year or more contract. This company only offers 1year contracts if you pay for the whole year ahead of time. I'm renting one of their largest units, so my current cost is over $300. I've only been storing there 11 months and the price has gone up twice!

They will offer a low rate to get you in the door, then reserve the right to price gouge you to…read moredeath with no notice. And please believe, your rates WILL GO UP. Mine doubled just 3 months in. Do not suggest this company to anyone. If I could give zero stars, I would.

Super happy using them. They work same as airbnb but for storage. Storing my car in a neighbors…read moregarage for around 1/3 the cost of what other storage spaces wanted. Will be back with my boat come Fall

Added a zero to my mileage and billed me accordingly. Blamed it on the previous van rental bill…read morebeing applied to mine. They refunded my money but I had to jump through phone call hoops to get it done. Pro tip: the van rentals are no where near the $19.95 a day price they advertise on the side of the vans you see there.

Avoid this place at all costs. Reserved a truck and the afternoon before our move was told that…read morethey had no truck available! Rude and unhelpful. Won't ever use them again.

Great family owned facility! Good customer service. Really competitive pricing. Transparent in…read morecommunications. Genuinely nice people.

From the owner: Family/Veteran Owned & Managed 865-673-0095read more

To all the folks in Tennessee - have you ever heard the expression "buyer be ware?" There is a…read morestorage facility in Knoxville called Mini Storage on Oakridge Hwy. Stay away from them!!!they seem nice at first then once you have been quoted a price, accept and move your belongings in, they raise the price on you and keep raising the price every month. At that point they have you in a situation "pay or loose your belongings. Horrible customer service, they never stop harassing you especially if you move your belongings after you pay, they always still say you owe them for another month. They are from Ohio with their unfair business practices. Be careful! They should be charged and in jail!!!!

From the owner: Mini Storage Depot in Knoxville, Tennessee, provides quality self-storage at affordable prices! We…read moreoffer a variety of sizes to suit your storage needs. Our clean, modern storage facility provides everything you want: climate control, monthly pest control and gated entry. Our staff will assist you in choosing the storage unit that best suits your individual needs and will help you save by taking advantage of our no deposit policy and discount programs including military, and autopay!

I browsed SROA's online inventory and found a climate controlled, first floor, interior 10x10 unit…read moreadvertised at $65 per month. I reserved the unit online, but when I received my reservation confirmation, the rate showed as $85 per month. I immediately called and spoke with a representative to report the discrepancy. Instead of honoring the advertised price, I was repeatedly asked, "Are you sure? Because what I am seeing is $85 per month." I even provided proof (see attached screenshot) showing the $65 monthly rate, yet I was told that the deal was no longer available, even though I reserved it only 20 minutes earlier. This is misleading and dishonest business practice. I will not be using SROA, and I will make sure others I know are aware of my experience.

Shady company. The units stink, and have mold and mildew. Your items will be ruined. They do not…read morecare about your property. Bugs and Rodents in their units.