We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had…read moresuddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision.

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to…read moretalk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way!

Excellent tasting and fresh food! Service was great and atmosphere was next level. Highly…read morerecommended.

The ABSOLUTE BEST! They have been my "go to" catering company for over 10 years now and they NEVER…read moredisappoint! The dishes are fresh and the variety is always good! I am assured a great lunch everytime and the professionalism is the best!

Steve was a fantastic host & The Victorian House played a massive role in making my wedding truly…read moremagical. My groomsmen and I booked up all four rooms, it was perfect peaceful retreat during the stressful week. Quiet, cool, and close to delicious burgers and shakes! Wonderful coffee and quiche that was much needed each morning. Spacious rooms with all private baths made getting ready for the big day a breeze. I recommend The Victorian House for any occasion! Thank you Steve! PS-Best porch in KY. Take Care, Brandon

My first experience at a bed and breakfast and it could not have been any better. The owners were…read morevery hospitable and made my husband and I feel at home. It was my birthday and I felt like a queen. I ate on china for breakfast, wore a Victorian hat And had a cinnamon bun cake to top off the meal. I had only intended on staying one night but liked it so much I stayed another. Anyone wanting a unique experience should give this place a try.

Saw this restaurant featured in an article as 1 of 5 of the best restaurants in Kentucky and it's…read morealso the most accessible without traveling for a few hours. However, directions brought us to a holiday inn express and when I stepped inside to ask some questions, the hotel employee said the restaurant wouldn't be open until 5. Eh. Might consider updating that on Google so no one else wastes their time. Hold it down man. Hopefully it's good for someone!

We had no idea this was in BG! It was amazing. The food was great and the atmosphere was very quiet…read moreand peaceful. It felt open and spacious, like you had the whole place to yourself.

The address is wrong and they know it's a problem so when you call they don't say anything til u…read moreget lost at some other fake address !!! Get it together!!!! Smh

Wow. Don't get me wrong, Gasper Brewing has some fantastic brews on tap, but Creekside,…read moreunsuspectingly nestled in the back, blew me away with the best chicken fried steak dinner I have ever experienced. The friendly service made the meal even more enjoyable. It really cannot get better than beer and bbq from Casper and Creekside. Can't wait to visit again from Fort Bragg, NC.

The Lodge at Boyce was the perfect place to have our family holiday get together. The interior is…read morespacious, even with our large group, but still intimate enough for everyone to be included. Plus it's gorgeous inside, and could be used for really any occasion. Plenty of parking area, and a perfect location- private, quiet, without being too far away from Bowling Green, Scottsville or Alvaton, and easy to find. We all loved having a place to be together, without worrying about size, space, seating, etc. We, without a doubt, will continue to use The Lodge for future events.

The florist has SAVED MY BACON quite a few times! They have GORGEOUS product and can help you in a…read morepinch!! Thank you SO MUCH!!

Wonderful Customer Service. I called not knowing exactly what I wanted to send to a funeral home…read more The person I talked to was so helpful and answered all of my questions and what was sent was more than I expected. It was beautiful and better than I had imagined. I don't live in Bowling Green but I will call MacKenzie's from now on when i need flowers delivered to someone in that area.

We love this place! So much fun for the kids. They love to come and play and it really feeds into…read moretheir creativity. It's perfect for parties and they let you bring in food and cake. It's also great just for a rainy day. The best $9 you'll ever spend. Bring your friends and kids!