Preferred Practice Talk & Play is the worst! We started going here last year because the person I…read moreinitially spoke with (Lorena) and my kid's previous therapist (Ciara) were both very warm and helpful. THEY HAVE SINCE LEFT AND THE PEOPLE WORKING THERE NOW ARE THE COMPLETE OPPOSITE! Disorganized is an understatement. They had no other OTs in the entire clinic and could not find a replacement from November through late February. They offered us no other option for receiving services during this time, and kept stringing us along saying that another therapist will be there then cancelling on us at the last minute week after week. Even now it's almost April and they STILL only have one occupational therapist to handle "so many kids" who they can't fit into the schedule but will apparently try to charge money for anyway. The most recent OT hire is named Caitlyn. We saw her for two sessions last month--this is after my kid was put on pause because they didn't have any therapists available at all. In these sessions she didn't really interact with my kid. Part of our OT services include feeding therapy and the food container we brought wasn't even opened by the therapist at all. She could have easily communicated her plan to do this with a quick text beforehand knowing that the meal prep of bringing a combination of preferred versus non-preferred foods for every session takes time and effort. The following sessions after that were cancelled AGAIN because shortly after starting there the new hire went on a long vacation (which again was not communicated to me while I was there in person) then she called off sick prolonging her return back from vacation. Of course she shouldn't come in if she's truly sick but the way everything unfolded is questionable. They also did NOT offer any virtual alternatives. We tried to schedule a makeup with Caitlyn but she made it extremely difficult by suddenly removing available time windows, having a passive aggressive tone, and generally taking forever to respond--four days in between texts and two weeks since my request to be exact--which she only finally did because my kid had a scheduled session that day. Her long awaited response was disappointing and pointless as she just told me to redirect my questions to people that I do not know with no further info. I asked her to clarify and she never answered that either. My kid's session that day (after Caitlyn cancelled all other sessions this month) was very uncomfortable. Caitlyn also kept forgetting paperwork for every session that my kid was there. The makeup remained unscheduled and when I called the clinic about her regular session time, I was only met with more attitude. We were fed up with the clinic cancelling sessions at this point, especially since we had never once cancelled from our end. On the phone I spoke with the "Director of Operations" who introduced herself as both Monica and Monique. Monica/Monique was very dismissive, defensive, and condescending to me. She speaks very passive aggressively too. She said that we are lucky that they kept a spot open for us while they transitioned to a new therapist. In hindsight I wish we would not have been so understanding and patient while waiting for them. We should have left the clinic when the good therapist did! Monica also trash talked the therapist from last year. When I said that we weren't comfortable proceeding with the new therapist this week, she was quick to tell me that we shouldn't return and to find my kid's OT services elsewhere, as if it was only her choice not mine. We were told that they needed clients when we were first referred here but I can see why others would leave with this type of behavior. They don't have a big online presence so maybe that's how they've gotten away with it so far but I want to leave a review because I wish I knew all of this before we wasted all this time and energy here. Monica/Monique also said that my kid's authorization expired at some point after November while they were looking for a replacement, despite making me believe that my kid was covered this whole time--I asked before her previous therapist left and after. They also told me that they submitted a progress report last week which doesn't make sense given that they've barely scheduled us in since last year. They NEVER told tell me there was any evaluation taking place! When I asked for more information she refused and said this isn't something that they talk to parents about. They are so unethical and shady so be careful! Also note that unlike other clinics, this one has you directly text the therapist and there is usually nobody available at the front desk to check you in. If there was somebody, we were just ignored. Other clinics actually greet you, treat you with respect, and appreciate your business so please take it elsewhere.

We went to Preferred Practice and they were really great. The therapists here really care about…read moretheir clients and they also offer a great amount of help to parents so that you can work with your child outside of sessions. The quality of care here was outstanding and everyone on staff was always super friendly and helpful. I would highly recommend!

Mr Ryan is a great caring therapist including all others while my son was attending in March 2024 …read more So happy my son got to attend this center based program (:

I had a tour with Ryan who is the director and let me tell you! He is absolutely amazing. You can…read moretell he comes from a great heart. Nothing but great energy, and just one happy, sweet man. As a previous daycare provider, I was very hesitant wanting to leave my child with anyone who is not family, as she has been home with me since I had her. But Ryan left me feeling so great about the services they provide and center as a whole. He was very informative and also very very helpful with my daughter throughout the tour. The therapists and aids just looked very joyful and happy to be there!! Which was a very great sign. Especially having a director like Ryann is what everyone needs to run a fantastic place. They were all very sweet, and I had nothing but great impressions, and left with a big smile on my face. Thank you Ryan!!

My son has been attending NAPA for roughly three months now, and I truly can't praise Kimberlee and…read moreher team enough! My wife and I wanted to give our son the opportunity to socialize and be around other children his age without immediately enrolling him in daycare. Since our son isn't speaking yet, we weren't quite comfortable sending him somewhere for several hours every day. NAPA has been the perfect fit for our family. It gives him the opportunity to experience a preschool-like environment, interact with other children, and become more comfortable in a classroom setting before officially starting preschool. The facility is always extremely clean and very well maintained. They also have a comfortable parent lounge with coffee, water, and several other amenities, which is a great touch. What I appreciate most is the level of attention, patience, and genuine care Kimberlee and her team show our son and the other children. To encourage our son to speak more they've offered us speech therapy session once a week. We've had a wonderful experience over the past few months and feel great about bringing him here. I highly recommend NAPA to any parent looking for a welcoming environment where their child can socialize, learn, and become more comfortable around other children!

My 4.5-year-old son, who has autism, recently completed a 3-week intensive OT program at NAPA…read moreCenter with Alison Kielty, and she is truly amazing. We've worked with many occupational therapists since my son was 2, and Alison is by far the best! She's professional, compassionate, and really understands how to connect with kids with special needs. Every session is thoughtful and goal-oriented. She always finds creative ways to challenge my son while keeping him motivated and having fun. In just one week, she even helped him learn to ride a bike with training wheels! Most importantly, she helped him build confidence and truly enjoy therapy. My son looks forward to seeing her every day, and I'm so grateful for her dedication and kindness. I highly recommend Alison and the wonderful team at NAPA Center!

I take my son there for speech therapy. The staff is super nice and bilingual for people. There's…read morealways someone up front to help if you have any questions. The quality of care my speech therapist has with my son is great. She always excels with helping me understand how to use his communication device better than his school has. She also gives me other ideas and ways to communicate better with my son and also helping him speak more. Karina we are so grateful for everything. Even the little help that you do for us, we can't express how awesome and amazing you are.

I can't say enough wonderful things about this spot. My son has been going here for a few months…read morefor OT and has been with both Ms Hannah and Ms Jasmine and his improvement has been amazing! They are so kind and patient with him. They always have great activities and exercises to do with him to help with his sensory and gravitational insecurities. I highly recommend!

Alison has truly changed my son's life for the better. When he first started, he struggled with…read moreconfidence and communication, but through her patient guidance and incredible skill, he has blossomed into a confident little speaker who loves to express himself. Her kindness, patience, and deep knowledge shine through in every session. She always meets my son where he's at, encourages him with warmth, and celebrates every bit of progress with genuine joy. It's clear she truly cares about her students and their families. We are endlessly grateful for all she has done -- she didn't just help improve his speech, she helped him find his voice. Sincerely, Maxine Banks

The positive attitude and reassuring patience of Miss Kayla has worked wonders for my 3 year old…read morewho has high energy and is easily distracted. My kid always looks forward to OT and I have also learned so much from watching Miss Kayla work her magic. I'm glad we found Kids in Motion!

My child at 3yo was using two-three word sentences. She didn't give eye contact. We pulled her out…read moreof preschool to put her in a 4week Speech Camp with Ms Torcia. I cannot tell you how amazed I was at her growth. Her preschool teachers at were amazed at her growth: in speech and confidence. Then we placed her in a social skills group with Dr Belinda and she continues to grow. I get constant updates and direction as to what we can work on at home. I am constantly amazed at the energy level they give to my child. She loves going "to camp". Special education is a rough field. I've seen so many well meaning people who are burnt out. I'm skeptical when people want to work with my child. LA Speech has renewed my faith.

We have been part of LA Speech & Language Therapy Center since my daughter was 3 years old, and she…read moreis now 23. Over the years, we've worked with many therapists within the organization, and every single one has made a meaningful impact on our journey. We are now in the Adults Employment reediness Group. Were my daughter is working on preparing herself to be able to work. Not only have they supported my daughter's growth, but they've also guided me as a parent helping me navigate some very challenging times with care, patience, and understanding. That kind of support is truly priceless. LA Speech & Language Therapy Center more than just an organization it feels like family. The environment is warm, compassionate, and genuinely focused on each individual's success. Most importantly, they've helped my daughter build confidence and feel comfortable in her own skin and also feel supported and make long lasting friendships and there is absolutely nothing more valuable than that. Thank you to Dr. Wiley, Dr. Ashley, and all the therapist and staff that has been committed to every single child that has walked through their doors. I am forever grateful and highly recommend LA Speech & Language Therapy Center to any family seeking support and guidance.

Embrace Therapeutic Services has been such a blessing for my daughter and our family. Her speech…read moretherapist, Shemaree, has the warmest energy and truly connects with my daughter in a way that makes her feel understood and supported. She is patient, knowledgeable, and incredibly encouraging, you can tell she genuinely cares. The coordinator, Camille, is also wonderful and so easy to communicate with. She's been extremely helpful with scheduling, answering questions, and making everything smooth during what could have been a stressful time. I've seen real progress in my daughter's communication and confidence since starting here. Embrace Therapeutic Services is a place where your child is truly embraced, just like the name says. I'm grateful for this team!

While the teacher turnaround is very high, we still felt supported. Great team and Camille is an…read moreamazing owner.

My friend recommended Bright steps , since she brings her son here; she had nothing but good things…read moreto say about this place . We had our evaluation with Diana , and she was amazing ! She was very welcoming and answered all my questions , can't wait to start working with the team . Everyone seems great already !

We feel so lucky to have found Ms. Rose. Our son was diagnosed at 3 with severe childhood apraxia…read moreof speech, and now after 3 years his speech is incredible. Ms. Rose is incredibly caring, patient, and skilled. She makes therapy feel like play, and my son genuinely looks forward to going. She also knows how to motivate him through challenges with so much encouragement. Watching his transformation has been amazing. We are beyond grateful for Ms. Rose and everything she's done for our family.