I never write reviews, but my goodness, Thomas Eye Group in Hamilton Mill has the most…read moreunprofessional doctors and assistants. I was surprised at the level of disrespect Dr. Dale Anderson showed me. He does not care about you as a patient, and he became incredibly rude and hostile when you advocate for yourself. Stay very far away. To make a long story short, my first exam was $228.69 because they charge all of these different fees for non-dilation, contact fitting fees, etc. I don't mind paying that the first time (even though none of it is disclosed ahead of time), but they got my vision completely wrong in my right eye, and I had to call them multiple times to get it updated as I was getting headaches from having one eye wrong. They are incredibly stingy with their trial contacts and gave me one pair to try. That one pair was too dry and uncomfortable. I called to see if I could try a different trial pair, and they were rude and reluctant. I actually had to go online and order a box of 30 contacts at full price to "try out" because my eye doctor would not help me. Think about that for a second. So then, I go in again today, and I have never seen more disrespect from a doctor in my life. I'm talking about visibly angry with you and hostile. He walks in and rudely says "pick one" and told me he would not let me try any more contacts. He then says "you have tried three types; if those don't work with your eyes, nothing will." Are you joking? I could not believe how unprofessional he was. Your job is to assist me in attaining better vision, and you are going to be that rude and unhelpful. He also said some other things that I will not list online. That being said, I have been to other eye doctors that assist you in the process and want you to have the most comfortable vision experience. I have actually been to an eye doctor in a third world country for a vision issue that was nicer than this doctor. Thomas Eye Group is disrespectful and spits in your face. I will never set foot in this practice again and will be reporting them to the BBB and other third-party sites.

I've been trying to resolve a false insurance claim with this office for over a year, and the…read moreexperience has been extremely frustrating. I've called multiple times, and each time I was told someone would return my call--but no one ever did. They also refused to let me or my insurance company speak with anyone in management to help resolve the issue. On the day of my visit, the financial office staff was extremely rude and unprofessional. I asked them repeatedly to contact my insurance provider to verify my coverage, and they flat-out refused. At first, they tried to charge me $150 out of pocket without checking any of my insurance details. I continued to ask them to verify the charge with my insurance, and only then did they suddenly lower the fee to $45--without explanation. This experience was unacceptable, and I do not recommend this office to anyone who values honest communication, transparency, or basic customer service.

I recommend Milan Eye Center without reservation. I was referred to them by Bethel Eye Care for…read morecataract surgery. The staff and the doctor are kind and patient and answer any and all questions.

Absolutely terrible quality of care. Avoid at all costs! Follow up care (to remove cyst caused by…read moreptosis surgery) is zero unless you pay out of pocket even though I contacted the office within the follow up time frame, they had the audacity to flat out deny it was caused by ptosis repair surgery after I said I wouldn't pay $665 out of pocket to remove a tiny cyst on my right eyelid. It was the surgeon that admitted it was a cyst caused at incision site of the ptosis repair. Because the surgeon wasn't available within the time frame of the 90-day post-op period, I have to pay out of pocket (because they don't take my new insurance either but shouldn't matter as I contacted them within the 90-day timeline). Feel free to message me to get full details. What a scam!

My husband, a former patient of this office, returned for an updated prescription in December. Upon…read moreproviding his updated insurance, he was told everything was in order, and his appointment proceeded as scheduled. However, during the appointment, the doctor informed him that they were out of network with his current eye insurance. Despite this, they assured him that his medical insurance would cover the costs, which he agreed to, as they claimed it would be no issue. Upon leaving, he was told that the cost could range from $15 to $400. As expected, the medical insurance did not cover the expenses, leaving us with a $400 bill. I have called four times to speak with someone about this issue, and each time I was promised that someone would reach out. Two months later, I have not received any follow-up. This experience has been frustrating and dishonest. While it's one thing to make a mistake and overlook updated insurance, it's completely unacceptable to mislead a patient by saying something can be filed through medical insurance when there is no valid medical diagnostic code just to avoid a scheduling gap. Most people do not have the luxury of hundreds of dollars in disposable income, and at the very least, deserve a call or email in response to concerns. Having worked in the medical field, I can confidently say this is not how you treat patients. It's extremely frustrating and feels downright shady. With so many options in the Atlanta area, I strongly recommend avoiding this office at all costs.

I had cataract surgery. I paid significantly more for the upgraded lenses, but only saw improvement…read morein one eye. The two main areas of concern are first, at every follow-up exam, they insist my vision is perfect. It isn't. They keep exclaiming my vision is 20-20, and refuse to listen when I tell them I can't see clearly out of my left eye. I know it's the astigmatism, but they don't seem to care. It's aggravating to not be heard. Second, at one of the exams, my doctor recommended a "clean-up" laser procedure. She assured me it would be no cost, so I agreed (it neither helped nor hurt my vision). I was surprised a month or so later to get a bill for what insurance didn't cover. I appealed the bill, and was told I hadn't met my deductible. I know this is a lie because neither Medicare nor my secondary insurance have a deductible, and my husband had the exact same surgery and follow-up laser procedure, yet he never received a bill, even though we have the same insurance and have both gone to the eye doctor the same amount of times. Someone in their billing was too lazy to fix the issue (or didn't want to admit they were wrong). I find that to be a sketchy business practice. I do not recommend the North Georgia Eye Clinic.

DR. ROUW IS A LIFE-CHANGING PHYSICIAN!…read more I had the absolute pleasure of having an evaluation with the spectacular Dr. Rouw, and after 27 years of suffering with random bouts of blurry or double vision, severe eye strain, and persistent migraines, I finally have the answers to resolve long-standing vision issues I never found relief from. After suffering a second and extremely debilitating concussion last winter, my vision problems became thoroughly exacerbated. Even reading lettering and text on screens and in books, as well as even focusing on objects up close or in fluorescent lighting had become so increasingly difficult to the point I would experience daily migraines without knowing the source or experiencing any bit of relief. I thought I was losing my mind, and after visiting my previous Optometrist 5 times this year and trying 3 different contact lense brands to no avail, I truly had abandoned all hope for being able to see clearly again without experiencing extreme blurry vision and painful eye strain. By some miracle, I was referred to Dr. Rouw and now I have HOPE AND SUPREME VISION! He was so very kind, empathetic, compassionate, and a complete master of his craft; you could tell this line of work receives every bit of his heart and soul. He took such careful, meticulous time with the evaluation, alleviated all of my worrisome concerns I had been plagued with, reassured me about the future prognosis of my vision, and masterfully developed the most perfect treatment to correct my vision for life. Dr. Rouw has such a profound gift, and I am ever immensely grateful to physicians, and people like him, who care more about the people they are seeing and doing everything within their power to make their lives easier for the better, than checking patients off of a schedule for the day. He has renewed my faith in the medical field and in people. My eyes feel brand new again! I truly hope anyone in need of specialized eye care and treatment will be sent here to see Dr. Rouw; I wouldn't entrust my eyes to anyone else, and I am indebted to him the rest of my life, for the prodigious help he provided to me. I'd HIGHLY recommend him to my friends, family, everyone in need of his services. Thank you so much Dr. Rouw!

From the owner: The Pediatric Vision Development Center one-on-one vision therapy services with developmental…read moreoptometrists Dr. Nadira Shadeed, OD, FCOVD and Dr. Joe Rouw, OD, FAAO, FCOVD. The Pediatric Vision Development Center does see patients of all ages, including adults, and now has 2 convenient locations in Cumming and Dacula.

The process and surgery was fantastic. I had cataract surgery and now no longer need glasses. The…read moremedical service gets the 5 stars HOWEVER... I am still receiving notices for bills that were paid over a month ago. I note these come from a Florida billing service. I rechecked to make sure I no longer owe anything, and I don't. FIRE your collection agency. They are ruining your reputation. I am being generous when I award the billing side 1 star

The staff & doctors are really great; however, trying to get in touch with the billing department &…read moreget a refund of an overpayment has not been a pleasant experience. They have a call back feature. When it says 10 minutes, it means you are going to have to wait over two hours for a call back. And then they didn't show the overpayment. My insurance company paid them over 5 weeks ago.

I waited an hour and thirty minutes past my scheduled appointment time today at the Braselton…read morelocation. When I politely suggested that the office could use their messaging system to notify patients of delays--rather than leaving everyone sitting and waiting--I was told by the receptionist that "the doctor is a corneal specialist, so you should expect to wait at least 1.5 hours." She even encouraged me to write a review, so here I am. This kind of response came across as dismissive and arrogant--as if the doctor's time is more valuable than that of every patient in the waiting room. I understand that specialists are busy, but basic communication and respect for patients' time should still apply. A simple message or heads-up could have made all the difference. I hope this feedback encourages the office to improve their scheduling transparency and communication in the future.

The staff there is very unfriendly and the optometrist lacks compassion, has a terrible bed side…read moremanner and seems incompetent. I will never return to this practice and would not recommend it to anyone.

Our experience over several years has been inconsistent. Sometimes it's great, other times it's…read moresubpar. Lately we've experienced more of the latter and, as a result, will try a different provider next year. Eye exams have always been patient, thorough, and accurate. Last year, the Doctor became mildly irritated with my wife raising concerns about a box of problematic contacts affecting our daughter, as if the issue did not exist. We decided it may be a fluke and came back this year. This year, my son and I have had several problems with eyeglasses we ordered. I asked for Trivex and the best anti-reflective coat available, but we received polycarbonate, Cristal Rock AR on mine, and Cristal Easy Pro AR on my son's. However, my son's lenses have a blue hue in the reflection and Easy Pro should look green (see pic). Additionally, my invoice listed DuraVision Platinum, which would have a blue hue and green is clearly visible in the picture. We did not receive certificates of authenticity for Transitions or Crizal, which both companies say should've been included. It took just over 3 weeks to receive my glasses. Our insurance was blamed, but I would have gladly paid full price and filed a claim directly with them. Instead, no updates were provided and, once I inquired 10 days later, they ordered them after seemingly forgetting. I asked at that time to cancel my order, but they refused. Since receiving the incorrect lenses, I asked to have them replaced, but they again refused.

I had an eyeglass emergency while at work. This location was close to my office and had good…read moreratings. I took my broken glasses in to see if they could repair - even though I was not a client. Jenny was super kind and helpful and got me sorted out. This happened on a Friday lunch time. I was in and out in a few minutes. Great atmosphere - great service! Highly recommend!

My experience was incredibly different than I previously remembered. I'm a returning customer from…read morenine years ago. I do believe the entire staff met 5 stars easily. I was greeted with friendly staff, and they called me back to the doctor in a timely manner. Dr. Thomas was incredibly thorough, knowledgeable, informative, and passed information to the assistant who would help finish the customer buying process. The lady who helped me already had my insurance paperwork pulled up. She helped select the lowest cost, picked out glasses selections according to my desired description, and we enjoyed a few laughs. Everyone was friendly and told me bye as I was leaving, quickly inserting that the average time for receiving my glasses was two weeks. I will certainly be back.

This practice came highly recommended but to my disappointment I believe the one who recommended it…read moresuffered TBI from a swift kick to the head by a donkey. Worst experience EVER! Paid for a exam for both glasses and contacts. The doctor got my sons prescription for glasses wrong. Call this practice for a callback...never once returned a call. I called several times. Finally decide to go in and get the prescription just to see if the one my son brought home matched with the one the doctor gave me. Weird thing to do, I know, but I did it anyways. The office manager with the personality of a salted slug, Donna, gave me both the contact and reading glasses prescription. How about both prescriptions were for contacts. I ordered my sons glasses with the contact prescription they sent home with him. He came home with 2 prescriptions of the same. They gave me the same thing...2 prescriptions of the same. I wasted money on an exam that gave me the wrong prescription for glasses and on top of that wasted money on glasses my son cannot use! Me thinks everyone employed here needs to go get their eyes checked from a qualified doctor, because clearly the overall vision at this practice is quite deficient. They are not going to like me darkening their doorstep again but they owe me some glasses or a refund on the eye exam. One or the other!

Care Quality: Excellent! Great Doctor! He saved my eyesight!…read more Receptionist: I was treated very rudely by the receptionist. Haven't been treated that poorly ever. Took longer to get over her than the procedure. I will return, despite her, because the doctor is excellent.

Staff at the front desk were warm and welcoming. Dr. was thorough and provided great advice and…read moresupport.

Exam: It was one of the best exams I've ever received! Dr. Dasani is awesome, very thorough and…read morepatient! She answered my questions with such kindness! Thank you Dr. Dosani! Now for the glasses: That portion of the visit left a LOT to be desired! The oversell tactics were crazy! Like literally, add this, buy that....and what is with this random $16-$18 lab fee! I'm purchasing glasses, of course there's lab involvement.....why is there an EXTRA lab fee on top of all of the other fees??? I've not seen this charged anywhere else!

Having worn glasses for more than 50 years, I know whether or not I can see through new lenses. It…read moretook Pearle three (3) remakes, and still the lenses were useless. When I asked for a refund they denied, but I was successful with my credit card company and got all my money back. I'll never go back to Pearle.