I've been a customer for 15+ yrs. I went in yesterday for a pedicure and left with this chunk of…read moreskin missing from being too rough with the tools. Also, the services were quite rushed. It hurts to walk and I have an event I wanted my toes done for to wear open toed shoes. I am hoping it doesn't get infected. It is soooo painful. I am incredibly disappointed.

Friendly service, great quality and good value. Very relaxing and peaceful. I don't understand why…read moreI need to write 85 characters!!!

Been going here off and on for years, but this is the first time I've ever had my cuticles…read moredestroyed. Unfortunately, this may be my last visit.

Made an appointment at 11:30AM 1/2/2026, arrive at 11:27AM and was not sat in a chair until…read more12:15PM. Hanna got me back into her chair and started on my manicure, she roughly filed down my pre-existing regular nail polish and after I explained I wanted to keep the length of my nails regardless of the uneven appearance as I had a nail break and wanted to keep the other long while it grew. She proceeded to argue with me that the uneven length looks bad and that I should do a round shape. After explaining that is not what I wanted she insisted it would just "look better" and what I wanted wouldn't look good- my nails were not drastically different heights, one nail simply was broken and all the others were similar lengths. She then continued to insult my nails while rushing through her work and being sloppy, inevitably covering me in the nail polish she was carelessly removing then blaming it on me saying it was "too thick" - I put two thin layers of color on my nail then a top coat. She then proceeded to use the electronic file and gouge my nails, will update when I remove this material as I saw deep cuts into my nail from her heavy handed filing. She then proceeded to start laying the builder gel without any cuticle prep when there was still old nail polish all around my nails. While doing the color she continues to rush through it carelessly and gets color and builder gel all over my hands, proceeding to blame the other staff saying they don't put the colors away correctly even though the mess was due to her rushing and swiping the brush all over my hands. As you can see in the photos on the day it was done it already looks a week overgrown from rushed work with no attention to detail. All the nails are different shapes as well from carelessness. My cuticles are not done and you can still see the pink old nail polish leftover all around the sides and cuticles. Extremely disappointed for the money I paid. Went with my mother and she was also extremely disappointed in her nails.

I've been getting pedicures at the Bedford location for years . Highly recommend that you request…read moreAnn . She's the best! Thank you Ann !

First thing, my scheduled nail tech was out, and instead of calling to reschedule, I got stuck with…read morea total amatuer. Couldn't do a simple design ot French Manicure. Put at least coats of polish on to cover up her errors. Then charges me $75.00, like WTF !!!!!!! Quality.....0 Professionalism.....0 Price....Outrageous

Outstanding services at The loft, Susan has been doing all the hair services I have done and she…read morehas become a friend she has never damaged my hair nor recommended anything that would her pricing is very fair. Pamela in the spa absolutely amazing she will work with your schedule on all services you need and they offer quite a variety, she will not recommend services that will damage your skin. their Epionce products are the only products I use now as they do not contest my skin!

Sometimes the universe gives you what you need instead of what you want…read more I booked a Signature Facial with Sarah using a Coutopia for "Skin Glow Facial & Body Treatment OR Signature Facial." Sarah gave me the other option (accidentally I think) and it was perfect. After a mournful week at a family funeral, the Aromatherapy Massage portion sent me into the weekend calmed. I'll be back!

I'm very picky, very. I got a brand new full set and I haven't taken a file to them yet and it's…read morebeen almost a week. That means I like them lol

I switched to Queen City nails a few months back based on a recommendation and reviews on social…read moremedia. And have been SOOOO happy I did. I love designs and Kenny is AMAZING with the designs. The whole team is fantastic but Kenny has been doing my nails, he is a true artist. His shaping and application are flawless. Yesterday I went in and had a pedicure not sure which one I got but it was the best one on the menu. OMG worth every penny !! I have been talking to them about how I had just finished moving over the last three days from the 3rd flr to the 3rd flr between working 12 hour shifts bartending on my feet and my feet in my legs, just being so sore and exhausted. And the woman took care of me so great it was the best pedicure I have EVER had. And I go in and get a pedicure at least twice a mibyg and I've done it all over the city the last 22 yrs ..BEST EVER. I had pulled some sort of muscle that was in my big toe and it was so sore that every time I flexed my big toe up it down I could feel the pain travel up the back of my leg. After she finished the massage the pain is COMPLETELY gone and prior to it it actually hurt every step that I took. She really rubbed my feet and calfs gave a little bit of extra attention because she knew I just moved I think. I can't believe a pedicure and foot massage can remove the pain I was feeling from that over worked muscle. YOU HAVE TO TRY THIS SALON.

i got my hair cut last week I had a great picture to go by , when she got done my hair was so short…read moreand looked nothing like the picture ( I hate my hair cut) I can't do a thing with it , I will never go back there again. I'll take a 20.00 haircut any day .

Called to give 72 hours notice for color service which all of a sudden became a multi-dimensional…read moreservice (whatever that is) and they stated they were charging a cancellation fee. Definitely do not recommend. Now they lost that appointment and all future appointments.

I just had a Dermaplane enzyme facial with Marissa and a hot oil scalp massage which included neck…read moreand shoulders! The hot oil scalp massage is a FREE add on when you book the Dermaplane enzyme facial! I am very sensitive to an enzyme in pineapple, kiwi, and Banana. My tongue begins to swell. Marissa took note of this and used a different enzyme for the facial and reviewed the ingredients with me before we began! The entire experience was extremely relaxing! I highly recommend Fleuresh, Marissa, and the Dermaplane enzyme facial with hot oil scalp massage add on!

Went and had a couples massage with me and my wife, place was clean, super friendly and…read moreprofessional would highly recommend

Everyone is great, the cost is reasonable, the quality of work is very good, always clean,…read more up-to-date. I went in without an appointment. They serviced me no problem. So thank you for that. Thank you for always making me pretty.

I have gone here numerous times but can't help but brag on how amazing Calvin is at this location…read more He is one of the best at this craft. I normally go in there for a fill for acrylic with an idea in mind of my style that I am looking for and he has done an amazing job at duplicating anything I show him. He is very gentle and efficient. I would definitely call to make an appt because sometimes it gets really busy but for sure this is a hidden gem in Bedford!