The Ivy Park at Burbank is an exceptional assisted living community. Our family is uniquely positioned to speak to the team's consistency and character. For eight weeks, one of us was present in the community around the clock, observing the staff across shifts, circumstances, and both ordinary and challenging moments. This is not a single positive encounter, it is a pattern. One that reflects genuine care, professionalism, and reliability. Yes, there are amenities. Yes, there are activities. But what truly makes this place special (the secret "sauce") is the people, especially the kitchen and dining team. The Front Desk: The Nerve Center Passing through the lobby, you may first encounter Jennifer, unmistakably one of the community's faces. She operates like an air-traffic controller - eyes everywhere, aware of everyone - yet with effortless warmth and calm authority. She greets residents and guests by name, always adding a personal comment that makes people feel genuinely seen. Jennifer notices wanderers or anyone who looks uncertain. She arranges escorts to rooms, dining halls, or helps with... anything. When I purchased a dinner ticket, she already knew my mom's name and room number. Jennifer is unfailingly upbeat, her radiant smile setting a tone of calm, safety, and care. (I am convinced Ivy Park employees must pass an emotional intelligence test, a MENSA-level aptitude exam, and a memory challenge.) You might also meet Victoria and/or Michelle and Nicole (forgive me if I have the names wrong). All oversee the floor with poise, attentiveness, and approachability. They consistently go the extra mile, answering questions, guiding guests, or offering quiet reassurance. Their presence communicates that people matter here. They're kind and dependable, always ensuring residents are well cared for. In the early morning, Dana stands out with her alternative style and dry, understated humor. She is especially focused on safety tracking entrances, exits, and sign-ins to keep everyone accounted for. She is firm but fair, and I really liked her. Both Dana and Nicole also share remarkable memory, always recalling our names and room number. Liza (or Lisa? Ugg! Overnight gal!) was always a bright, kind presence, someone it was genuinely nice to see. We shared a sweet connection, and her warmth stood out. One evening, Connie, Lisa, and I chatted late at night. Connie is steady, compassionate, and supportive, a friend to her coworkers, whose empathy creates comfort and trust. Dining: Where the Magic Happens The dining experience at Ivy Park is so polished and consistent that it could be mistaken for a four-star hotel. Martin, overseeing back-of-house operations, and the Chef, leading the kitchen and developing menus, complement each other perfectly. They create an experience where high-quality food and efficiency converge beautifully. The atmosphere sets the tone before the first plate arrives: leather-bound menus, crisp linens, white napkins, and fresh flowers on every table. It feels intentional, serene, and welcoming. Meals are inventive, beautifully presented, generously portioned (really nice), and delicious. Whether shrimp scampi, potato-leek soup, salmon, or chamomile tea, the kitchen's care and pride are clear. French fries are CRACK. On occasion, something doesn't land, so there is an all-day menu that offers alternatives. Every member of the dining team greets residents and guests by name - three times a day. The atmosphere is a little like Cheers: a place where everyone is known, remembered, and welcomed. The Dining Team Jonathan is focused, conscientious, and attentive. He checks in to ensure everything is perfect, crouches to make eye contact with residents, especially in wheelchairs, and serves with pride. I am his biggest fan. Savannah is confident, observant, and highly intuitive. She remembers orders, adapts to unpredictable moments, and navigates challenges with grace. She "rolls with the crazy" in a way that makes everyone feel safe. She's very cool! Tyler is courteous and gentle, bringing quiet kindness to every interaction. Once he managed a complex order while adding three more mid-route. When two rude residents muttered they'd "kill" him, he never broke professionalism and simply smiled and continued on. Veronica is cheerful, patient, and purposeful. She offers options (reheats tea endlessly with a smile) and manages feisty residents with humor and timing perfect for a sitcom. I adored her! Caitlin is precise, diligent, and unfazed by difficult personalities. She once flawlessly took orders for nine people, multiple requests, without writing anything down. Calm, confident, and proud of her role, she is phenomenal. Josefine brings cheerful, fun energy to mornings and confidently handles detailed orders. She assisted my sister's guests impeccably in the private dining room. Together, this team turns dining from routine into an experience of dignity and connection. read more

I've written a previous review of this place and now a new unpleasant development has occurred. I am considered independent with regards to handling my own medication and up until now my meds were delivered to this facility pretty much trouble free. There was an incident awhile ago where there was a mixup with one of my medications and it was misplaced. Long story short I ended up paying for a replacement refill... no big deal. I have had numerous other prescriptions filled since this incident without any problems. Now out of the blue without any warning I was told I had to be present at the time of my medications being delivered to this facility because Ivy Park can't be responsible for my meds. I might have understood their reasoning if they would have addressed the issue at the time my meds were misplaced. Waiting months after the mixup with my medications feels a bit like this facility wants to get more money out of me and having this facility administer my meds would be very expensive. I have also heard that sometimes the med tech is late with handing out the medication. I'm in a wheelchair with a form of muscular dystrophy that is very advanced and to have to go to the pharmacy to get my prescriptions would be difficult. I've lived here at Ivy Park for 5 years and never had this problem before with regards to having my prescriptions delivered. I feel management here should have discussed the issue with me before a prescription I needed was delivered to this facility today. I'm lucky someone here accepted the delivery of my medications today as clearly the manager would not have. I get it that it's all about money but I feel management should take into account my health and not suddenly deny care I have been getting for the past 5 years. Then there's the issue with my meals, because of my advanced form of muscular dystrophy and being in a large wheelchair there is only two tables I can have my meals at due to the size of my wheelchair. Well management doesn't feel I warrant a designated table for my meals and today I couldn't eat in the dining room because of two people having their meal at this table. I have been previously told that I could wait until the people are done with their meal and then I could sit at the table or I could take my food to my room to eat. It's a medical necessity that I have a table that will accommodate me during my meals and I don't understand with the amount of money I spent here to live that there can't be some way to accommodate my needs. And for all you vegans out there Ivy Park has taken the vegan option off the dinner menu at this time. I am very consistent with the care I need ( always on time and respectful of the caregivers who are helping me ) read more

Jason Dent did an excellent job of introducing me to Ivy Park Burbank. He was polite and kind and took lots of time, not rushed at all. He answered all my questions and made sure he was available for any follow up calls from me if I had more questions I hadn't thought of when I was there. It was a thoroughly pleasant and warm experience. Jeanne P. read more

We toured Ivy Park Burbank yesterday as we are looking for a place for my mom as she becomes less able to care for herself. Ivy Park was lovely and is our first choice as we are deciding mom's options. The facilities are beautiful and well cared for. There was an energy and liveliness to the feel of the place which I think will be important for my mom. Jason, the manager gave an excellent tour and was warm, knowledgeable and very helpful overall. Ivy Park was recommended by a friend who has been happy with his family's experience there. I would definitely recommend. read more

Michelle was very kind and welcoming. I really enjoyed the tour. I appreciated her taking the time to show me the beautiful campus. read more

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1st visit tour was lovely. Touring multiple places for my parents with both memory care and assisted living. Michelle gave me a wonderful tour, and hoping this place works out. read more

Visited this facility for an event and had a chance to take a tour. The views and amenities and just the beginning. Restaurant style dining. A theater. A salon. When I am ready for an assisted living facility, I want to live HERE! You would too! read more

The kindness of all the staff is amazing. Michelle, who has been with me through this whole process has been amazing. If it weren't for her I would not have been so willing to move my loved one in this Assisted Living community. The residents are all very nice and welcoming. I would live there. read more

Michelle Winn and her team at Ivy Park at Burbank are truly wonderful. From the very beginning, it was clear how much they genuinely care, not just about providing excellent service, but about the people who call Ivy Park "home." Their expertise, compassion, and attention to detail made all the difference for our family. The grounds are beautiful, the apartments are spacious and welcoming, and the amenities and daily activities bring so much life and joy to the community. The food is consistently delicious as well, especially the fluffy pancakes with fresh fruit for breakfast. We couldn't have asked for a better experience, and feel incredibly grateful and relieved to have found such a warm, caring, and perfect home for our mom. Thank you, Michelle, for your kindness, dedication, and support. read more

Ana, Nancy and britney are so rude. they do not care for the patients. They have no maners or know how to provide patient care. i will be taking my family member out of here. nancy and britney are always together and they do not ever answer the patient call. they do. not care. do not bring your fanily memeber here!!! read more

clai za is the worst caregiver i have ever received help from there is a woman named maritza and marissa and 2 asian american women that are overly forceful with administering medicine and maneuvering the patients. I've seen first hand the use of negative language around the residents as if they can't hear, speak in different languages when the residents refuse service and are rough with changing, maneuvering around the facility and negligent to the well being of the residents. The residents are scared of the caregivers and i fear for their safety as i have family that resides here. read more