Best senior community in town! Staff has been here a long time with low turnover. Food is great and…read morecare is 2nd to none.

So far, I've only been once to visit my in-laws and my feelings are mixed. Beautiful place. The…read morecheck in process is almost a joke. The temperature machine didn't work. It wouldn't read my husband's temp and it flagged me at 97.7°. The front desk staff just waved us through. Turned out I wasn't even signed in. I didn't get a visitors badge. And when i tried to sign out at the end of the day, it didn't recognize me. The PALS on the second floor were friendly but seemed a bit intrusive. In the few hours we were there, they peeked in the room multiple times, mostly without knocking. My in laws are a bit annoyed at this and I'm not sure if this is part of the care we pay for or what, but i think in the next few weeks we are going to need to make some adjustments so their privacy is better acknowledged. Little bit annoyed that my MiL was scheduled for hair and nail appt but nobody came to get her or even let her know when her appt was, so she ended up not being dolled up for Christmas dinner. We had Christmas dinner with the parentals and the special for the night was a Reuben sandwich. Not very festive. The staff said they offered a holiday brunch... but we were there for dinner. I ordered the Reuben which was good. Mushroom soup lacked flavor. Caesar salad was good. My husband had the filet, which he enjoyed.. but the baked potato was tiny and sad. For a luxury senior home, I think the restaurant needs to step up its game! BIG TIME! And we spoke with a resident of 4 years who mentioned they stored serving wine at lunch because they were having issues. So they only serve wine with dinner. I guess you can have your own wine in your room, but seems like these are all seniors who can make up their own mind about their alcohol consumption and if there's a problem with a specific resident, that can be addressed on a case by case basis. Punishing a whole community seems overkill. Anyway.. will update in a few weeks and see if we can get some changes made so that the parentals are happy about their new place.

They were awesome, caring, sensitive, supportive to my cousin and his family. They were also there…read moreto support my cousin when he passed. Thank you so much. All of u awesome.

Unexpectedly finding a loved one in poor health and in need of extra care is overwhelming. The…read moreadministrator and staff at Burbank Hills went above to make sure our loved one was well cared for. The staff went above and beyond in a difficult situation, had great communication, were supportive, and showed great compassion, even after our loved one left the residence. The intimate atmosphere and personal care was remarkable. Many thanks!

Please do not consider this home for your loved ones…read more My brother lived here for about eight months. He was not in the best of health when me moved in, obviously, but I noticed a huge decline during his time there. First, I noticed some cognitive decline and asked for months for them to get him into a neurologist for testing. They kept saying "we've asked the doctor for a referral and are just waiting on an appointment". Had that appointment happened, his cancer would have been found seven months sooner, and his quality of life would have been so much better. They called me at one point to say he passed out. They said he "refused transfer to the hospital". For the next week, I kept asking for a Neurologist; he clearly had some event that needed to be checked out. They eventually admitted he was given the wrong medication and passed out. They said it was a sedative, but I have no idea. When I was there, it was common for his room to reek so terribly of urine, I couldn't stay in the room. His refrigerator was moldy, they called one day to say they were going to replace his water bottle - it was moldy. The only thing ever in that bottle was water, they let it sit for so long that it was unusable. I brought cleaning supplies to clean the room myself. The room are the size of a small dorm room, yet I had to rinse the mop out every few feet. I must have rinsed it ten or twelve times and the rinse water was absolutely black every time. At one point, he was in the hospital for over a week; I went by to grab a few things and there was STILL FECAL MATTER ON HIS SHEETS. His bed was made, but the poopy sheets were still on it. Who does that??? When I left the room, I noticed a gentleman sleeping on the patio with a lit cigarette in his hand. I received a call one evening to say he had fallen. They were supposed to look in on him every two hours. I was told the staff member had seen him 45 minutes before, then when they went to give him his medication, he had fallen on the floor. The reality is that another resident's dog found him. When the resident tried to get their dog, they saw him on the floor and called for a staff member. At the hospital, I noticed his toe nails were so long that they actually curled under his toes. I understand they may not trim them, but let me know, and I'll take care of it for him. On top of everything, he had items stolen. He liked to keep $40 in his wallet so he didn't feel like he had no money, twice it was taken. Our mother's watch was also stolen; it wasn't worth anything, but it was the only thing he had of hers. Many of the staff really have their hearts in the right place. But Evergreen is so short-staffed that they can't do their job. Additionally, they've recently brought in a new director who seems incredibly inexperienced and absolutely awful at her job. When we finally removed his belongings from his room, we had to wear masks; it smelled so bad. At that point, he had not been there for over two weeks, and it still had not been cleaned. There's so much more I could write. Bringing him chili dogs when he returned from his chemo treatments, the filth of the place in general, and the "you know how the sister is" comments (yes, I loved my brother and was an advocate for him, THAT'S how a sister should be!) Please, please, please, do not bring your loved ones here. It's an awful place. The people running it don't care about your family or friend; they aren't there to serve them. I can not imagine how his care would have been had I not been there every day. Note: I tried to post a photo to Tanya, the Director with her TicTok photo. Yelp wouldn't allow me because it went against it's guidelines for nudity.

A lot of the positive reviews are from family members of employees, not actual patients. Do not…read morebring your family here if you want good quality care for your loved one. The director of evergreen has made life difficult for the patients since she started. Reports of theft have gone unreported, other patients have expressed feeling verbally abused by the director. She told a patient that is currently living there, to get her "white ass" out of her office and made negative remarks about her body. She then told the patient "no one will believe you if you report me". This is one of many instances of a patient being treated horribly by management. Other managers have left patients stranded when group trips take place, not being picked up until hours later when they've been standing in the cold until late. And another patient stated that the director threatens legal action against her if she were to report what she's done to the state. Going as far as to give her lawyers contact information. This is all public information within the patients and employees. Employees who have spoken out are then fired with no grounds. Patients are left in their soil for hours at a time, bed bugs run rampant and employees are hired with no legal status documentation because of their personal relationship to the director. The state of this business is horribly negative and the experience for the patients is abhorrent. The only ones left to suffer are the elderly in the care of this facility.

hello, my mom is there and safe and sound. The place is really clean and does not have any…read morecleaning supply smell. she gets her 3 meals a day. The food is very good. They do have some events for the seniors to participate in. I feel they are taking good care of her.

Great quality of care Admin on top of patients Appts and…read morewell being and clean With respectful professional staff.

This is a true home for elderlies. The care they provide her is incredible. Narine is very nice and…read morecaring. The staff here are very sincere and caring too.

Thank you Narine for being so compassionate with my 90 year old father. I appreciate you cooking…read morefor him and caring for him with love. You made it a calm environment even though it was a difficult circumstance.

My parents really enjoy going to Venus Adult Day Care! I can finally say we finally found a place…read morethat my parents truly enjoy attending! They made several new friends and look forward going every time! The place is beautifully maintained and they have amazing staff as well! Venus has become for them home away from home and they don't mind bragging about it anytime they have a chance! Thanks Venus!

My parents go to Venus adult day health care center - Let me…read morestart off with this. It changed their entire life. They found a new way of life they look forward everyday of the week to go and see their new friends get treatment and to have a great day - definitely a great way to start the day for them I can see it and feel their positive change they have achieved. Thanks to a Great administration at Venus.

Do not go here. Small livings and less than friendly admin. My gramma was neglected and will be…read moremoving soon.

My friend Carson was at twelve oaks for just over a year until his passing. The people were…read morefriendly and caring. Pleasant accommodations, pleasant staff, Food was good, diverse activities for all that wanted to participate. In comparison to the ones in Palm Springs this was by far the best. Any issues, were taken care right away by administration (Thank You Denise ). Grounds were calm and relaxing atmosphere. Only drawback were the bathrooms (not wheel chair accessible) and transportation not provided for residents. Yes I would you twelve oaks again. A huge thank you for the entire staff that assisted Carson.

I called looking for immediate guidance and sargis was definitely responsive and attended all my…read morequestions. He went out of his way to find solutions to help Provide the attention I need for my mother , he was very informative and was willing to do whatever it takes to find the proper care .

I was looking for a place for my grandfather and after contacting so many places with no luck I…read morecame across to ValleyVillageSeniorLiving. Sam who answered to the phone was very knowledgeable in answering to our questions and concerns and putting us onto the right direction. It has been few months already that my grandpa is in ValleyVillageSeniorLiving and can say they deliver what they stated initially which was crucial for us. Thank you guys keep up the hard work!

My grandpa has been here for a little over a year now and I couldn't be happier. I was worried…read moreabout having my grandpa in a care living but Skyhill made me feel at ease. They provide great care to my grandpa and I couldn't be more comfortable with him being there. I visit he at least 3 times a week and despite everything going on in life he seems happy there, which couldn't make me happier.

My husband was here for 2 years after being in a larger assisted living home. The care workers…read moretreated him like family and we felt very comfortable with him there even thought we wished he could be home. The owner Tina was always available for any concerns I had. I was there almost everyday so I was very aware of the care he was given

Well I just spent the better part of an hour on the phone with Sylvia!!!!!!!!…read moreIn this day and age, who actually cares enough to give that much of themselves. Slyvia is a wealth of information about senior facility's of all kinds, and all over California! She is patient, kind, knowledgeable and a very lovely lady. Please do yourself a favor and reach out to her if you want the absolutely best care for your loved one.

STOP LOOKING YOU FOUND THE PERFECT PLACE FOR YOUR LOVED ONE! My husband and I have never ever met…read moresuch genuine, caring, selfless people in our 72 years on earth. This is not hyperbole but a sincere telling of what we have experienced in talking with both Sylvia and her husband, Tony. Sylvia is a Care Senior Placement expert who will more than take care of you and all of your concerns about the most difficult situation a person could be in...finding a place for your loved one, should that time comes. Sylvia is very quick to respond and has a no nonsense attitude understanding the direness of your situation and will do everything in her power to help you. It has been the worst experience my husband and I have ever been through trying to find suitable accommodation for mom who is 93 and broke her hip. Between the delays and dead ends that we were put through, both of us are mentally and physically exhausted but with the diligence of Sylvia, as of today, just one day after having found this angel, we have found a wonderful beautiful place for our mom! Bless them with all of the best this difficult, sometimes heartless, world has to offer.