Care is excellent and the facility is bright and clean and the staff is friendly and welcoming!read more

Very pleasant atmosphere with professional, attentive and friendly staff. I was impressed that the…read moreresidents were happy and socializing.

If there is one thing I cannot stand it is when the workers at any type of facility choose to not…read morespeak English when they are fully capable of doing so. It is extremely RUDE and unprofessional. If I could give zero I would. This facility is expensive and then I've gotta wonder what the staff is talking about the whole time I am there.

This place does NOT know how to care for patients with dementia!!!!! No training in the subject!!!…read moreThe caregiver at night want only to sleep and collect a paycheck.. they promise you all types of thing just to get that month money..NOT a good fit if your love one was dementia!!!

Zero! If you care about a family member, do not let them…read moreinto this place! they dispense medications but do nothing beyond that. Their residents have absolutely no activities and deteriorate From neglect.

My mother has been a resident here for going on 3 years …read more. the staff is very attentive , the management is professional and caring in just the rught mix. the facilities are very well kept and clean, feeling is more of a college dorm / home environment. (residents ages vary from college mom is 80) meals are prepared on site, dietary needs are monitored and I've been there at meal time .. food looks great smell terrific (mom has mere complained about the food and she has always been a picky eater) if your family member needs the services they provide I would recommend calling and discussing your needs with them.

Our family member was lovingly cared for over the past 9 months - it was like a home away from home…read moreand allowed her to spend her last months in peace and comfort. They also worked closely with Hope Hospice and we all benefited from their seamless relationship. I would highly recommend if looking for a more personal place in contrast to a larger facility.

We moved my Mom to Quail Gardens in February 2023. It was the first time she did not live…read moreindependently, but we knew it was time and this would keep her close to me. We were so grateful that we selected Quail Gardens over the multiple options in the tri-valley. Mom was well cared for, treated with dignity and respect, and encouraged to participate and socialize with the other residents. It is a horrible chapter, to lose your independence and be under the care of others. But the team at Quail Gardens, led by example from Alicia and Jenn, made the transition as smooth as possible. The entire team is caring and really do everything they can to engage with and get to know the personalities of each resident. What I appreciated most is how welcome my siblings and I were. We were encouraged to visit often and stay as long as we like. We were as welcomed as we could be to the point where the staff became an extension of our family keeping us posted on how Mom was doing on the few days we were not able to get by for a visit. The BEST part of Quail Gardens is their patio - it is such a peaceful and inviting space. Mom and I loved to sit out there, have a diet coke and play cards. We would do so for hours. If you are looking for a home for a loved one, please reach out to Alicia and give Quail Gardens a visit.

My mother, Marian Barger spent her last 10-15 years at the Watermark. And I can't express how well…read moreshe was cared for. As she deteriorated, they were there every step and move her into their Palative care Unit and kept our family notified. As hard as it was to watch her slowly slip away our family felt secure because of their care.

Hard to find the right words to say how much I love the people who took care of my dad at Rosewood…read moreGardens. The staff here really became like family to all of us. They were: gracious, kind, patient and so thoughtful! I am so thankful they made his last year such a great year for all of us! We are forever grateful for their care for my Dad.

Excellent Docs, Nurses and all around staff - My husband was…read morethere during COVID for 30 days and he had the best care and comfort from them all- I wasn't allowed to visit but I knew he was safe and sound - I felt comfortable knowing he was in great hands..

It's a good thing the care teams are very good. The facility itself is VERY old and really needs to…read morebe torn down. Rooms are small. Bathrooms in the shared rooms are impossible to use with a walker. Very disappointed that they have discontinued PT on weekends. I was here last year after back surgery and am back again with a broken leg. Nursing, PT and CNA teams are great. The rest leaves a lot to be desired. While this is on the Stanford facility it doesn't seem to be connected and continuity of records and meds is lacking.

Horrible customer service. Called for pricing and questions, they are rude and literally will hang…read moreup on you. I guess I won't be using them. They lost my money.

Silver Oak Manor is an example of don't judge a book by its cover! It appears clean from what you…read morecan see of the facility. The outside gardens are pretty but unfortunately that was the best of it. We worked with Anne who was very passive aggressive, did not have answers to most questions, and gave incorrect information regularly. It was an awful experience working with Anne and many of the nurses at this facility. My mom suffered from dementia. She was only at this facility for less then one month and we moved her out because of safety issues and how she was being treated. It is a difficult thing to move someone with dementia, but this was not a safe facility. They lost her belongings, she fell and was hurt, badly bruised along her ribs and hand, and they regularly asked her to be responsible for her phone when she has dementia. They didn't answer phone calls in the evening, they didn't want to give updates on how she was doing, they didn't help her with her phone or Tv. The list goes on. This facility is not caring nor compassionate. More then anything, you want your loved one to be taken care of and treated with respect. If we would have known how badly she would have been treated we would have never let her move in. My mom was moved to another facility that was amazing and everything Silver Oak Manor was not.

My father was a resident at Sunol Creek Memory Care for 7 months prior to his passing. I…read morepreviously wrote a review about the compassionate care he was receiving. The last couple of weeks were extremely hard with him not being capable of doing anything; literally. WOW - the care and compassion and kindness shown to my Dad during this time is truly difficult to express. Every minute I knew he was getting all he needed and all done gently and with kindness. The full staff was also very compassionate to me, his daughter, and my mom/his wife. e day my Dad passed I believe every staff member stopped by his room to say goodbye to him, touch him, hug me and my husband, say kind words about him, etc. It could not have been sweeter! Thank you to all the angels at Sunol Creek Memory Care! True angels.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

My daughter and her friends perform music here on a regular basis, so I've visited this facility…read morenumerous times, and I've been pleasantly impressed by the kindness and humanity I've seen displayed there. As an outsider, I've witnessed how attentive and discreet the staff are when caring for the residents, and it's restored my faith in people. As a facility, it tries its best to give the residents a normal life filled with activities and events. The activity coordinator, Ms Julie Bello, does a beautiful job of coordinating events for the facility, making sure that everyone is entertained and occupied. From interacting with the staff, I also understand that many of them had parents who suffered from Alzheimer's, so this work has special meaning to them. My mother has advanced stage Alzheimer's, and I understand how important it is to be patient and understanding with Alzheimer's patients. In my opinion, Carefield is a home with a heart because of its people. They're all kind, amazing folks trying to do what's right for the residents. I hope this place remains the same when I need a place to go myself! Today, May 9th, they celebrated Mother's Day a day early with an MD brunch--a formal event with champagne flutes, live music, and a buffet style lunch for residents and their families. It made the residents feel special even if they didn't have any visitors.

I am so grateful to Eunice, Narcy, and the care team at Carefield. My Dad stayed at Carefield for…read morethe last six months of his life. The Carefield staff was incredibly kind and attentive to him and did a great job communicating with me and the hospice team. He required round the clock care including incontinence, needing to be moved in and out of a wheelchair, and assistance eating. It was a lot. They have daily activities for residents as well as parties on major holidays such as Father's Day where they decorate the facility. One thing that is unique about Carefield Pleasanton is they only have memory care, no assisted living. At most facilities the assisted living area is nicer and roomier, and memory care is tucked in a back corner. Since Carefield Pleasanton is only memory care there is much more room for memory care patients to walk around, including an outdoor courtyard. I'm in the position of having both of my parents requiring memory care. I can honestly say if I end up in the same position I would want to have an experience like he had at Carefield.