Second time here and as last time, excellent service, fast and efficient visit. Again here for the…read morehubby and Alejandro brought us back, very kind and friendly. The PA Fidel Andrade fantastic very caring and listen to my husband's back problems. Overall the quality of here was great. Hubby had pain shots today and Martha was painless (according to my husband) thank you so much. Won't hesitate to come back in the future. Still the BEST URGENT CARE in Cypress.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

​I cannot say enough good things about Westmont of Cypress. From the moment you walk in, it is…read moreclear that this is a luxury living environment, but it's the heart of the community that really sets it apart. ​The staff here are incredibly helpful, accommodating, and kind. They truly go out of their way to make sure our mom feels supported and cared for. She moved here from Illinois with our dad, and after he passed away, we were so concerned about her transition. However, the team at Westmont has been amazing in helping her navigate that change. ​They do a wonderful job of keeping her occupied with a variety of fun events, and she has already made several new friends. It is a place where people truly enjoy living, and seeing her happy and social gives our family such peace of mind. ​If you are looking for a top-tier senior living community in Orange County that treats your family like their own, Westmont of Cypress is a fantastic choice!

My brother moved into Memory Care at Westmont. The care provided was really great. Even when he…read morehad to go to the hospital the head nurse, Karla followed up to ensure he received good care.

Always meet my concerns and needs. Pleased with the operation. The faculty is always clean the…read morefront desk staff is very printed and explain things kindly to get you to your appointment. The nurses and doctors are always very helpful in providing the care you need. Highly recommend this location. C

Absolutely gawd awful!!! From drs and front desk to support people 4 DAYS LATER!!!…read more Go anywhere else but here!! 6 hours wasted and we are no closer to the scrip or the referral.

High quality attention and responsive with excellent services on sight. Love my experience here!read more

This office is 10/10 My PCP Vy Kieu and her assistant Rion are the BEST!!! The office manager at…read morethis location Laila Vasquez is truly amazing!!! Her leadership is above and beyond anything I've ever seen at any memorial care clinic. She goes above and beyond for the patients here. Laila is the true definition of AMAZING LEADERSHIP! Vy and Rion truly care about helping the patients and will go out of their way to make sure you are taken care of. Having great leadership like what Laila provides to her team and amazing providers like Vy and Rion are what makes this clinic a 10/10. The team work here shines bright and I will recommend this office to everyone I know. Make sure to request Vy Kieu when making your choice for a provider. Rion is the absolute best in helping with any questions and she will always follow-up to make sure you feel comfortable with your care. I truly can't say enough amazing things about this office.

As my daddy's health started to decline, we decided to move him down closer to us. His stay with…read moreKatella Senior Living Comm was only for 2 months before he went to heaven. I would like to thank The Goodman Group for being poised enough to base their staff training on the Ritz Carlton Customer Service program. From the very beginning of my fathers stay you can see this type of training is obvious. Each and every person we had interaction with was kind, courteous, helpful and patient. I say this a lot lately because it is true. "We pay people to treat us poorly." This is not the case at Katella Senior Living. I was constantly shocked at the supreme level of customer service and care for my father. I would like to mention the ones I knew by name. Both Ashley's, Michelle, Mona, Silvia, Jesse, Bonnie, Barbara, Toni, Nora and Kelly. Thank you and God bless all of you for loving and caring for my daddy, Bobby.

No follow ups. Intake staff seem very to take medical patients before private pay insurance…read more I also was told they have new ownership because 22 patients died in the months of Covid.

My husband has been a patient with MemorialCare for over 10 years. So our recent experience has…read morebeen disappointing and worth sharing. He had weight loss surgery, and part of his ongoing care requires regular weight monitoring. He is a paraplegic and wheelchair user, so access to a wheelchair scale is medically necessary. It is a flat scale that allows an individual who cannot stand or transfer a way to roll on a scale to record their weight. For years, he used the wheelchair scale at the MemorialCare Surgical Weight Loss Center in Fountain Valley Ca without issue. The two ladies there have always been kind and accommodating. However, in December, the manager, Charlene Freeman, told him he could no longer use the wheelchair scale. No alternative was offered, no guidance was given. nothing. Since then, we have been trying to resolve this issue with no success. A request and call back for a case manager through a patient navigator was never returned His primary care doctor was kind enough to submit a referral for access to a wheelchair scale, which was denied. His primary care is located at the Los Altos facility and was I was connected with the referral coordinator at that location. She took the information on one occasion and I never heard from her again. I have left 11+ messages for Tamara (referral coordinator) with no response since March 5th Messages were also left for Danielle (lead patient navigator), Shiela, and Julie (referral coordinators), with no callbacks Multiple messages were left with Patient Relations at (657) 241-3475--no response Even outreach through social media has gone unanswered We even went to the emergency room hoping to use a wheelchair scale there, only to be told he could not use it because he was not being admitted as a patient. Today is March 18 and still no call back from any of the numbers that I left messages with. This is extremely frustrating and unacceptable. Access to a wheelchair scale is essential for his health, and the lack of response, follow-through, and basic accessibility is deeply concerning. This reflects a serious breakdown in patient care and communication. This is a violation of the ADA and basic patient care standards. This level of disregard for accessibility and patient care is unacceptable. MemorialCare's failure to respond to patient concerns is concerning . For this reason, we had to escalate the issue to UnitedHealthcare and the California Department of Managed Health Care.

The entire staff, front desk, nurses and doctors are very professional, organized, knowledgeable,…read moresupportive and caring. It's the best medical experience I have had.

Our family has worked with Nikki and her team at It Takes a Village for nearly two years as my…read moremom's care needs have changed. Nikki and Mandi have been personally involved every step of the way. They have helped us find caregivers who are the right fit for my mom and our family, helped us understand the process as her needs have changed, and have always been there to troubleshoot or find backup support when we need it. They are highly responsive and move quickly when something comes up. Most importantly, we have always felt that Nikki and her team care about our mom as a person, not simply as a client.  Their dedication and attention to detail directly translates into the quality of the caregivers they have found to work with our mom.

My experience with Nikki from "It Takes a Village" was very positive. She was attentive, a great…read morelistener, and very honest throughout our conversation. She took her time to make sure everything was clearly explained and easy to understand. I appreciated her transparency and the way she made me feel comfortable asking questions. Overall, she is very professional and easy to work with. I would recommend her without hesitation.

I usually go to another location, but after this visit I wish I had come here sooner. This was my…read morefirst time at this office and everyone I interacted with was really nice. From the medical assistant to the person who drew my blood, everyone was friendly and made the visit easy. Everything moved smoothly, the office was clean, and I had a great experience overall. I also loved the waiting room--it felt open and spacious, and the view of the sky was really nice. It made the whole office feel bright and relaxing.

I'm not sure why there are negative reviews on here, I have been coming to this office for years…read moreand love it. I previously had Dr. Gentemann since I was a teenager then switched to Dr. Ruiz (nothing major, just a switch up in insurance I believe). In any case, both doctors are fantastic. Medical staff and front desk reps are very nice and efficient! Dr. Ruiz is very down to earth and extremely smart (also very thorough with your chart and any paperwork). I don't think I would ever switch offices or doctors unless they closed down LOL! Anyway, save your self some time in searching for the right doctor and come to Memorial Care of Huntington Beach. From someone with years of going to this office, you wont be disappointed. Pros: Great area in Huntington Beach Large clean office Many spots to park Friendly staff & Doctors! :D

TL;DR Pleasant and humorous staff that managed expectations on time and were flexible…read more I went in for a walk-in regarding my right knee feeling uncomfortable and strained from a Zumba class and repeated times I recall feeling like my knees giving out occasionally this past year. It was about 5:15pm and the wait time posted at 4:45pm was 60 minutes. I was in and out by 6:15pm! When I had first walked in and completed the quarter-sheet to sign in, I mentioned I just came from LA traffic and haven't eaten, so they wrote a note on my sign-in sheet that I was outside. I was eating in my car and sure enough, an employee walked out to find me. It was a different employee than the one I spoke to at the front desk, but I'm glad the message was passed to the other girl that walked out. The other lady went home. I was parked in the front of the building while eating in my car. I'm glad they can be flexible especially for something small like this. Luckily, I was ensured that the x-rays showed negative and was told to lay off of exercises revolving around my knees. No Zumba for at least 2 weeks... :(((( Dr. Te and Nurse Djahanchahi are humorous guys and it's helpful to use that interpersonal skill in addition to medical knowledge and ease tension with patients. The other employees and nurses were courteous and also had a sense of humor. First-time visit: 6/19/18

The only ones that were nice : The Dr and xray technician…read more The receptionist : Rude,condescending and insensitive Do not ask her question because she comes back with rude response. She makes you feel like your taking up her time. I would come back to this location if they had better customer service (better receptionist). We,as patients come in because we have a health issues. Who wants to hang out in Dr's office? Nobody really right. We go because we need to. We all have bad days too. But,you shouldn't talk and act that way towards the patients.

Both caregivers provided by BlueSea were reliable and caring. I recommend their service without…read morereservation.

Jillian and her team are amazing! They provided excellent care for my aging parents. Our caregivers…read morewere kind, patient, professional, and empathetic (and my parents loved them!). They also took really good care of us "kids". Jillian was extremely attentive and responsive as we all navigated a release from rehab, PT and RN visits, and finally a move to assisted living. The BlueSea team gave us peace of mind that we needed and my parents benefitted greatly from their care.