Refrigerator: Horrible experience with this place customers stay away. Lack of communication, never returned any phone calls. During initial troubleshooting he said it was a part issue. Waited over a week and half for parts to get installed. Aafter calling 15 times those parts didnt fix the issue then back tracks saying it's unrepairable due to a rodent. read more

Had to use this company through my home warranty service. The technician replaced my parts on my refrigerator but didn't reprogram the refrigerator. I called them back but they never returned my call. I had a use another company to get my refrigerator reprogrammed. Terrible service and didn't follow up. I don't recommend this company for appliance services. read more

These people are pathetic. Nobody used them to fix their appliances. They send out a weirdo yesterday to just come and look at the knobs. Then the job he couldn't take on because he was probably scared of it or didn't like the way I was saying his wife is unprofessional can't even return a damn call back tells me she's gonna return the call in 20 minutes And couldn't even do so pathetic waste of time business. read more

Got my dishwasher repaired. Broke again in under two months, trying to connect with them, but nobody is available to come out or take care of the warranty with the parts replaced. read more

Assigned by AHS, their team provided excellent service and support. Our old dryer required repairs, and it is now working great. Their friendly office staff called to schedule, and the service technician arrived on time as expected. read more

Zero professionalism and costumer service. Made me feel like an inconvenience because of the area I live in. They told me it needed a new compressor without any tests. After two weeks the part was installed and it still didn't work. Jerry told me that's all they can do and to take it up with insurance. Joke of a company read more

Terrible experience! There was absolutely no communication. Without performing any tests or even plugging in the refrigerator, they immediately claimed it needed a new compressor--just by looking at it unplugged. No diagnostics, no verification, nothing. They returned with a so-called "new" compressor and replaced it, but the fridge only worked for a few hours before warming up again. I've called multiple times and left messages, but they do not return calls. Eventually, they just disappeared altogether. This is not a professional company--they're a joke. It seems like they're just trying to milk insurance companies, because no one else would hire them based on this kind of service. read more

AHS used this company myself or Ash have not heard a call back or an email mail from them since feb. Its now May 8. This company is unresponsive and unreliable Oh and they do not work weekends but during the week have some common curiosity can call a custom back. read more

My home warranty company has sent them out a couple different times now and I have nothing but good things to say found the problem with my washer and got it fixed same with the dryer very quick friendly and straight to it read more

Came to my house to fix my washer and dryer, ordered the wrong part, so had to wait a week for it then came back to finish the job and then left 10 minutes later I tried to wash some clothes and the washer wasn't working called them back and they replied by say you need to call American shield so they can put in another work order I said it's only been 15 minutes sense you left how can you not come back. Horrible service. Every time I try calling couldn't get any one to answer. Definitely wouldn't recommend. read more

This company is a SCAM! They sold us broken appliances. They kept replacing the broken appliances with other broken appliances and eventually BLOCKED US! We will be filing a complaint with the courthouse read more

Very professional guys who came to fix my microwave, oven, stovetop, and refrigerator, they are knowledgeable in what they do. From the girl on the phone, to the end, I was very happy with their service. They even gave me a courtesy call when they were 10 minutes out so I didn't have to miss much work, and wait around. I would use them again. read more

WORST SERVICE OF MY LIFE! So unprofessional and rude! a arrogant guy who showed up to my home laughing in my face over the phone because I wasn't home and said it's not his loss! unrespectful and rude , should learn a thing or 2 about customer service! Worst company my home warranty has ever sent! read more

An absolute jerk to work with who lies and deceives.... very rude and unprofessional.. uncaring to the fullest. I will never use them again to fix anything I own. read more

J & A Appliance was assigned to me by the ahs Insurance company to fix my refrigerator. Jerry came and without checking the refrigerator He made a decision that it was the compressor. He came back with the parts and proceeded to look inside the back panel. He told me that there was no Freon in the system, therefore, rendering the refrigerator irreparable. He said he will call the company and notify them. He told me that the company will be replacing the refrigerator. He filled out the form and I did not read the contents written on the form and left it on the kitchen counter. He told me not to sign it. The next day AHS emailed me that my case was closed. I checked what he wrote on the work order sheet. He wrote that the compressor was replaced, Freon was added to the line and the work was completed. Clearly, this contractor lied and committed a fraudulent transaction because he charged over $300 to complete the job which was not done according to what has been stated on the form that he submitted to the company. I called for another contractor through ash to check my refrigerator to prove that the work was not done. I paid an extra $124 for this visit. Garrett appliance contractor came and saw that nothing was done and the case was reopened, read more

I'll start by saying that J&A APPLIANCE REPAIR are the best !!! I had a issue with my refrigerator . So I called my home owner insurance A.H.S they send sears appliance repair to my house. they replace different parts of my refrigerator and was still having problems with it . So they went 3 different times and still replacing parts . And dint fix my refrigerator. So I call back to my home owner insurance , and they send J&A APPLIANCE REPAIR. Jerry was the technician this guys is really knowledgeable, professional as soon as he opened my refrigerator and saw the damage are . He knew what was wrong with it . As a business owner my self I can tell when someone cares about there customers. So I recommend 100% J&A APPLIANCE REPAIR. thank you Jerry !! read more

Rude, edgy, not professional. Why American Home Shield still uses this company after ALL of the negative reviews I have no idea. I also called AHS to complain. read more

This companies owner is very rude and shows no regard to providing service. I am with American Home Shield and this company was assigned to me. From the very beginning, the owner was delayed in coming for my dishwasher and the soonest was 3 day for them to come out. They came out and ordered a part through American home shield and said it will be 2 weeks. Ok..so that was the dishwasher. A few days after, my fridge went out and again, delayed on them coming out. I have children that live at home and it was still delayed. They came out three days later and then told me it was my compressor. They didn't order the part till a week after with American home shield so it delayed on getting it repaired. This is a fridge, something that is needed. I ended up buying a new fridge and putting the broken one in the garage. I tried several times to have AHS remove this company from servicing me because J an A kept telling me to ask AHS to get someone else. However, AHS said they could not do it. When the dishwasher part came, the owner said he was not able to get my dishwasher out because of my flooring. He told me I had to get it out and did not help in with how I can get it out. Luckily I found someone and had to pay that guy $30 to get it out and all he had to do was turn a screw. So this delayed service again. After writing my review for this company with AHS, the owner calls me to tell me to call AHS and get someone else to come out and hung up on me. Great way to resolve an issue with an unhappy customer. I do not recommend this company, as they provide poor customer service with quick responses to call someone else. I don't know how they are still in business. read more

GREAT COMPANY!!!!!!! I recommend 10/10 Very professional and the owner is super nice and respectful read more

Was referred to these guys from American home shield home warranty thru a claim for our washing machine. Scheduled an appointment for repair after trouble shooting myself so they would have part needed when they showed up. Appointment day and time came and went a week later with no call, no text, no communication. Texted three times with no reply(after previously communicating via text). Called them and he tells us AHS pulled them off the job. Then after some pressing it changed to they ordered the part but never came in and will have to wait another week. In the mean time I fixed it myself, replaced pump on LG washing machine. Fast forward to a couple days before appointment time and the text their arrival time and date for repairs. Told them it was already fixed, ordered from Amazon and arrived in 1 day! So then they have nerve to tell AHS they successfully repaired washing machine! We've requested reimbursement for deductible and told AHS of this shady business, lack of communication, and lies. Would leave 0 stars, but not an option. read more

American Home Shield sent this company out to repair our oven. What a joke! If I could leave 0 stars I would, so I am giving him 1 star. If American Home Shield sends J & A out RUN. He doesn't want to work, he is rude and lies about everything. He makes excuses and hung up on me when i catch him in his own lies about why work cannot hit the schedule and complete the work. He then leaves me hanging telling AHS he does not want to do the job and I now have to start completely over with AHS. We complained to AHS at the start after reading his other reviews that we had concerns that came to truth. Trust all the bad reviews they are true. read more

Worst experience i've ever had! Google and check other reviews out there before selecting this repair facility. I'll rate their work a negative (-5) if i could. Will not recommend this repair facility to anybody. They will get technical on you and make you sound dumb and stupid. They will try to reason with you every possible way to do the least amount of work. They make every thing sounds great during the initial call. "Don't worry, our experience Technician will do the diagnostics and will fix the problem". That's pretty much it, empty promises! Just look at and read the others who rated 1-star reviews. Heed the warnings. You'll be sorry, if you did. read more

Will not recommend J&A Appliance Repair at all! Dishonest and very unprofessional. I ended up getting rid of them and hired a more professional Repair facility to do the job that J&A can't fixed and finish. Best decision and I'm glad i did. The new repair company i hired said that the previous Technician who did the job (that's J&A), didn't do anything. They don't know what they are doing. I highly recommend check Google or other reviews first. Wouldn't pay or hire J&A for anything.... read more

assigned through my AHS and was quick to respond and get job done.

J & A appliance repair is great! From the beginning to the end Amber is very helpful over the phone and the technician Jerry is very knowledgeable about the appliances, down to earth people it's nice to find a locally owned and operated company still! They try to get to you as soon as possible and stay on top of ordering your parts. I would definitely recommend J&A to anyone any time! read more

Rude and unprofessional! Very dangerous on the road and disrespectful. I DO NOT RECOMMEND!

Please do not use this company! Find a company that has integrity and professionalism which this company seems to know nothing about. They clearly do not want to be in business based on their actions or lack thereof. Poor reviews, disconnected listed contact numbers, phone message box full so you are unable to leave a message, and technicians not keeping appointments with zero communication is just the start of the problems I have experienced with this company. Sad, I really don't like doing reviews like this but people need to be warned about bad company's so they do not get abused by company like this. Life is hard enough as it is. read more

I used J&A appliance repair and they were Jonny on the spot with their appointment and their tech explained everything to me and completed my repair I wold recamend them to anyone that needs a repair read more

I've used American Home Shield (home warranty) for probably 10 years at least. I've had more jobs done from them than I can even remember. My latest request was for somebody to come fix my Kenmore cloths dryer. I got a text this evening from J & A stating, "We'll be set up for Wednesday between 12 and 4 please confirm." I texted back and told them that doesn't work for me, I need a morning appointment. I'm told this is the time they have slotted and according to The warranty, I have to go with what they give me. I confirmed with AHS that the provider is supposed to call and find a mutually convenient time. J & A called the warranty, telling them they don't work in our brand dryer...a Kenmore, and cancelled my work order. Never said anything about that to me. Good I called AHS, otherwise I would never have known. I will never use J & A for any appliance repair...my impression...lazy, DISHONEST, lazy.... read more

I have a home warranty and was referred to J & A Appliance Repair. I was pleasantly surprised. I have been having problems with my warranty company and was about to cancel. I had such a great experience, I am keeping my warranty company and will only use J & A. From the scheduling the appointment to the return for repair, I had a pleasant experience. The technician took the time out to explain the repair process and gave me pointers on making my appliances last longer. read more

I have american home shield for my home warranty and they assigned J & A appliance repair to come fix my fridge. I had to leave 2 messages for the to call me to set up a time and then they called me a 8:30 pm to let me know they couldn't come for 2 days which was ok but they had me scheduled to be home from 1 to 5 I told them that the only time I wasn't available was from noon to 3 could they please reschedule to accommodate they said no so I did not use them. They acted like they didn't need or care about getting my business so thats why I gave them a 1 star review. read more

I was assigned J & A Appliance through Home Shield. I was concerned at first because of the bad reviews but I had a great experience. They were very prompt with the appointment time, very friendly, and replaced a needed part. I had no trouble and would use them again. read more