These people are terrific. They are unfailingly courteous, competent, fair, and honest. I feel…read morelucky to have them here in Oyster Bay.

I had a very disappointing and frankly shocking experience at Pine Hollow Auto Care…read more About a month ago I brought my diesel truck in for a basic oil change. I was surprised when the bill came to around $500, but since I'm new to New York and diesel services can be more expensive, I gave them the benefit of the doubt and paid it. When I left, the owner told me I could come back anytime for a quick New York State inspection since they had already "looked over the entire vehicle." So I returned this morning right when they opened at 8:00 AM for the inspection. Right away something felt off. The owner wasn't even sure whether his DMV inspection machine could handle a diesel vehicle, which made me question why I had been told to come back in the first place. He then checked my front window tint and showed me it measured around 23%. I understand that New York requires about 70% light transmission, and I explained that I had just purchased the truck in Colorado and recently moved here. He walked me out into the shop area and showed me the reading. I told him I didn't want to waste his time and that I could simply remove the tint. I started peeling it off the driver's side window and it came off easily in about a minute. When I moved to the passenger side and began removing that tint as well, the owner suddenly started screaming at me, accusing me of being "entitled" and yelling about how I had no right to do anything in his shop, despite the fact that he was the one who had just brought me into the shop area moments earlier. It was one of the most unnecessarily hostile and unprofessional interactions I've had since moving to New York. I was trying to save both of us time and make it possible for the inspection to proceed. For context, I'm not "entitled." I work extremely hard for everything I have, and my family and I are currently even living with my mother-in-law while getting established here. Being spoken to that way by a business owner was completely uncalled for. Between the extremely expensive oil change, the confusion about whether they could even inspect a diesel vehicle, and the aggressive way I was treated, I cannot recommend this shop. If you value respectful customer service and transparency, I would strongly suggest looking elsewhere.

Jon delivers the absolute best when it comes to concierge auto service in Queens/LI. Recommended by…read moreone of my good friends (who's also a car guy), I needed my front rotors replaced quickly since I felt a pulsating vibration while driving & it was starting to worry me. He actually came to me at work & took care of my baby in less than 2 hrs! And he's so fair with pricing!!! If you ever need something fixed, Jon is your go-to guy. Don't hesitate it - like Nike says, just do it!

Jon did a great job tweaking my 2008 Tundra(96K miles)--he really appreciates the 5.7 liter V-8!…read more He was on-time, friendly, knowledgeable, neat and honest. Will absolutely recommend him!

Worse place to do oil change They put wrong oil to my car…read more And they also says that I need extra things to my car Like tires brakes,caliper Are new 3 weeks ago I did that

The best advice my Dad ever gave me was- find a good mechanic & buy all your gas from him…read more Unfortunately there are no longer mechanics at gas stations. I've been using Bob for 10 years. Service has always been stellar. Price is always right. They've never, ever, tried to upsale me anything- if they say we need it, I say- go ahead.

This was the worst experience I ever endured From a mechanic shop. I brung my Mercedes there for a…read moreTransmission leak in the hose. Nelson (owner) had my car for a month and Changed to perfectly fine batteries and put one relay in. Nelson Finally, fix the hose and, was starting the car with no transmission fluid in the transmission. (Clearly a red flag thus causing more damage to the transmission!) Then after all this he sent my car to another mechanic shop up the block! Just to tell me it was the transmission and he don't work on transmissions!!! and had his wife call me to say I owe $1,7000 and never fixed the problem!!!! STAY FAR AWAY FROM THIS SHOP!!!! AND NELSON WORKED ON MY CAR CHANGED STUFF WITHOUT MY AUTHORIZATION!!! I WILL BE CONTACTING THE BBU IMMEDIATELY!!!

From the owner: Looking for reliable, fast, and affordable auto repairs?…read moreVisit Smartbreakfix auto pros! Our expert mechanics provide top-notch tire services, routine maintenance, and repairs to keep your car running smoothly. Whether you need a quick oil change or a major repair, we’ve got you covered. Trust Smartbreakfix auto pros for quality service and friendly customer care every time! Visit us today and drive with confidence. We offer exhaust work, electrical work, suspension and much more.

My car wouldn't start. My car company recommended Gemma. The girl who answered the phone was…read moreupbeat and helpful. She sent someone within 20 minutes. The guy who came was polite, friendly and knowledgeable. He solved my problem, which was more than a jump start. I wish I asked him his name because he was extremely helpful. He consulted my owners manual and explained what he had to do to get my car back to 100%. I am grateful for his service and would recommend.

Awesome customer service from Gemmas. They responded to my aaa call within the hour and they were…read moreso helpful. We were stranded at roosevelt field mall and were waiting for hours for a tow from another company through state farm. Then I used my aaa and they were fast and so helpful. Best towing company ever and they provide great customer service. Highly recommend this company!