Unfortunately, I had a horrible experience with this company. Their crew added an excessive amount…read moreof chlorine to my pool, which resulted in my Airbnb guests being burned and nearly led to a legal dispute. What was most disappointing was that Kelli did not take responsibility for the failure of their crew and, in my experience, was very rude and unprofessional in handling the situation. Based on my experience, I would not recommend this company.

I wish I could find something positive to say about Dedicated Pool and Spa Service, but I can't…read more After their service visits, my cedar hot tub developed significant surface discoloration and deterioration that had not been present before. Cedar tubs require very careful chemical handling, and I made that clear when hiring them. I was assured they had experience servicing cedar tubs. When I raised concerns about the condition of the wood, I did not receive an apology, and the issue occurred again on a subsequent visit. They also installed replacement spa-cover straps without prior notice to me. While I understand safety requirements, I believe work like this should be communicated with the owner beforehand. I have included photos so others can make their own assessment. Based on my experience, I would not recommend this company for servicing a cedar hot tub.

We've been using Paradise Pools for over two years, and Ethan has been absolutely outstanding. He…read morehas consistently maintained our pool twice a week, and we couldn't be happier with the level of service he provides. Living in Palm Springs, pool maintenance is a year-round commitment, and Ethan makes it effortless. He's dependable, knowledgeable, and takes great pride in his work. Our pool is always crystal clear, clean, and ready to enjoy. Honestly, I can't imagine what condition our pool would be in without Ethan. It would quickly become our responsibility to maintain, and with the Palm Springs climate, that's not something we have the time or patience to manage ourselves. If you're looking for a reliable pool service, I highly recommend Paradise Pools. Ethan has given us complete peace of mind, and we're grateful for the exceptional care he provides week after week.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

Before purchasing my home, I contacted Crystal Clear to get a quote--I lucked out as they were…read morealready servicing our pool and having maintenance continuity is an awesome added bonus! Debbie is an amazing communicator, sweet as can be! James, Debbie's son, was out and even recommended a wonderful landscaping company (Desert Green Landscaping) to remove the tree that was forever "pooping" in our pool. Anytime I've had a concern, I've been able to text Debbie for assistance or referrals. These are outstanding humans!! To find legit people who aren't in it just for the money, out here in 29, is rare--I've quickly learned. I will never have someone else service my pool. I am one-hundred percent happy with their service and cost. My pool gets cleaned once a week, including checking the pH, vacuuming, running the pump, emptying the basket, etc. If I had to do this myself, it would require a lot of cleaning equipment, storage and upkeep on the equipment, chemicals, and the big one--time. In a world where life is busy and where a pool is meant to be a source of relaxation, I'd much rather employ a local company to reduce my stress and keep small family owned businesses operating. You won't regret hiring Crystal Clear for your pool and/or spa needs!

Best spa Service in the hi desert! They really take their work seriously and if you value…read moreprofessional quality and consistent service this is the place to use. Dan & Debbie are the nicest people to work with and nobody knows water quality and good service like them, highly recommended!

I called Seth (at Breakpoint) out of the blue for a one-off pool cleaning and he was here within a…read morehalf hour. The pool had gotten a little bad and he told me he'd need to shock it, come back in a few hours to check on progress, and then finish the cleaning. He showed up and was friendly, got right to work, shocked it, and did a "clarify" right away. Later backwashed and rinsed the sand filter. He came back later that day, cleared it out & vacuumed. He was very communicative throughout the entire process and all for a very competitive price. I'm really glad I found Breakpoint because I've had a painful time corresponding with the other 2 'big groups' in the area. Breakpoint did it faster, better, and cheaper than the competition. This will be my guy going forward. Thanks Seth!

Seth helped me in a bind and now he's my weekly dude. Hot tubs lookin clean as can be.read more

Called because our pool heater wasn't coming on. There were no appointments available, but were…read moreable to get a tech if we were willing to receive service at 7am, which was fine for us. Randy arrived promptly at 7, and quickly discovered a loose wire. He cleaned the debris and explained the pros/cons of heat pumps and informed me it would be very easy to add wifi to my system. I appreciate his honesty, and he answered some other questions I had, showing me he knew the trouble shooting codes. I wouldn't hesitate to call him for any problems I have with my pool equipment. He knows his stuff, and does not try to scare you into spending money on unnecessary work.

Run don't use ...they do not know how to do cement floors in backyard...if you want your floor to…read morebubble and peel and waste your money use ...I have had an expert come out and they did not do what they said they would do for our concrete ...we have no cool deck which we paid for..and the process was not done correctly...very expensive lesson ..don't buy into their sales pitch....

I feel blessed to have come across this company. I have never met them in person.... But they have…read moretotally taken care of the pool at my short term rental. I was literally going through a nightmare situation with the pool contractor and they had my pool green as I was waiting for inspection (and still am... well that's another story). Anyways... Suntastic came... they pressured washed, and got my pool to be what it needed to be. And now people are able to enjoy it! My daughter and son in law were there for four days and absolutely loved it! The water is nice for hair and skin. I am totally at peace that the maintenance is in good hands. He sends me pictures, he communicates, he asks questions and even notices things around and let's me know. I highly recommend Edgar and his staff to any homeowner looking for an honest and reliable pool maintenance company.

Edgar and his father run this excellent pool business. They were recommended by my landscaper…read more(J.E.R. Landscaping) I got a lot of pool maintenance bids and I'm glad I went with a small local company. They have many years of experience with all types and brands of pool/spa repair, pool pump repair and replacement and more. Today they bead blasted the pool tile and put in a new LED pool light. Looks like a new pool.

i was referred to Sean of Platinum Pool Pros, and i had a lot of questions and concerns with a few…read morepool issues. i had already spoken with a few other business owners, but they either didn't work on my particular pool problem or simply did not want to continue with the questions and answers i needed to figure out how i was going to go forward in fixing things. Two decided to not return my calls. Sean called me, and i shared the info i had. We discussed it, and he then came to the house to inspect the pool. With the info i received , i felt informed and hired him do the job, including acid washing. He started quickly, and it all went smoothly. My pool is working again, and i stayed on budget. My plans are to have him return after the holidays and make the border around my pool look good again! i appreciate the communication that Sean provided and i have confidence in his work. Thank you Sean!

Definitely 5 star worthy! We were recommended this company by our neighbor after recently buying…read moreour forever home. We met with Sean for a routine inspection and found out we had outdated equipment. We got an excellent upgrade deal and a free salt water system. I cannot believe how much better the pool looks and honestly feels. We've recommended to 2 neighbors and a family member all with upcoming appointments with Sean. The team is excellent. Thank you Sean and team for making our backyard oasis better than we could have imagined. Cannot wait for our meeting about adding the fire pit and spa!!

Amazing Guy, honest and genuine person. Decent prices and always on time. I would recommendread more

I found Edwin through Yelp, even though he didn't have reviews I've decided to give it a try…read more He renovated our pool and now taking care of our pool twice a week. He's very punctual and professional. Thank you Edwin pool service for great service. Keep up the good work. I will definitely contact you for my next project.