I took my car to John's because the electronic mirror was not working and the car was due for an…read moreoil change. He did not charge me for fixing the mirror, just for the oil change. How refreshing to do business with an honest young man. I definitely will bring my car back to John's Automotive in the future. Thank you, John.

John and John at John's Automotive are wonderful people…read more Last Friday after work, my car would not crank. When you turn your ignition switch half way and wait for the fuel pump to engage. This was not happening for me, so I knew it was the fuel pump. After two hours the two truck came to my rescue in the cold and darkness. I brought the car to my home. Then on Monday, I called John's and asked if they could fix my car. I had several friends recommend them. I am so happy that I went there. They have a new customer for life! Pros: Very fair prices on parts and R&R. Nice and trustworthy Owners and Mechanics. Cons:very limited parking space. I let them know when the tow truck was in the way. They made sure he had a good spot to park my car. Recommend? Hell Yes!!!

Brought my car to Jeff after having been to another shop (spent 6 grand) problem still there…read more Dealership (another 700$) and to Jeff for a check over and to double check the work done and fix errors. They were professional, understanding of my situation and apprehension of trusting. They were great, answered all questions etc. I'll never go anywhere else!

Let me take the next few minutes to warn you about doing business with Sandalwood Car Care, or as…read moreshould be know as Sandalwood Car Careless. Please understand that it has been sold and not owned or operated by the pervious professional owners that offered quality repair excellent Customer Service and quality repair. I made an appointment to bring my vehicle in for an oil leak, headlight and brake light replacement. My appointment was for Monday August 31. On Wednesday September 2 I had still heard nothing about my vehicle I called and was told, can you believe they were just about to bring in in the shop bay to inspect it had now been two day of getting the Sunshine Treatment. I get a text message with a link to inspection report. I text back asking for a quote which I received and I gave an OK to estimate and asked for completion date which I was told was Wednesday September 9. When I questioned I was told I did not understand how complex the repair. I told them to proceed. On Friday September 4 I stopped by unannounced and found my vehicle still sitting in the same spot as when dropped off and untouched. I was very upset and was told I had never approved the repairs. When I showed them the text message it again was not their fault it was miscommunication. I should have known at this point five days later and still nothing done that this was not a professional repair shop and they were as their name said Sandalwood Car Careless. I was told my vehicle would be ready on Wednesday September 9. Want to take a guess if ready, well the answer is NO and it had not been touched. Then on Thursday September I get a call from the owner tell me my vehicle still not ready and they cannot complete all the repairs as they do not have the knowledge nor capabilities to do that type of repair. This is where it was somewhat my fault as all the pervious issue were telling me they do not have the knowledge and skills to do the repairs. This though they should have admitted to start. Well then on Friday September 11 I called Sandalwood Car Careless to see if vehicle finished at 10:00am and was told NO, when I got upset as now we going on two weeks I was told I not respect them. Well I was always told you had to earn respect to get respect and at this time I had caught them in over four lies. I finally was able to pick up my vehicle on Friday September 11 at 4:00pm. Now the cherry on top, they gave me the wrong bill for person and vehicle that was not me. They did not even know my name or vehicle. This is the most unprofessional business I have ever seem. Do not worry about getting everything in writing as they just say it is miscommunication between them and you. Nothing is ever their fault it will be yours. On a positive I was not charged for the eight days of Sunshine Treatment nor 8 days of lot storage. I really though question the quality of work and service done to my vehicle due to the lack of professional service, lack of any customer service and the capability to preform all the work requested. This is definitely a place to adhere to the "Buyer Beware" The only think good I can say about Sandalwood Car Careless is GOOD BYE.

Can you trust a snake? Smile in your face.. and rip you off. Not BBB... a small shop with…read more"hands-on" mechanics who have no training. They are sub-contracted with parts companies so that you cannot bring your own .. have to order from their parts companies. You don;t know the quality of what they are installing.

Mr. Johns is so helpful and accommodating takes care of his clients and follows up with great care…read moreto make sure all is running great! And if you're lucky enough to meet Mr. Santiago you would really be in for a treat! Very knowledgeable person and so eloquent and professional thank you and the team for taking care of my baby in its time of need my Toyota 4Runner with over 235k miles thanks you too!

I can't speak for other peoples experiences, but I was extremely satisfied. This review is for…read moreservice done about a year ago. I went in thinking I was having transmission issues. They determined I was actually having brake issues. They could have seriously padded their till that day, but provided a service that was the least expensive of the things the issue could have been. I wouldn't have known any better if they told me it was one thing and repaired something different. They kept me informed the entire time of their progress and their completion time, then followed up to ensure all was well. They told me I would need more work done to the brakes, but it could hold off. Now is the time for that work. If I were still close to their store, it would not be a question where I'd be going. Instead, I'm debating convenience over peace of mind

Horrible service and attitude. WAYYY over priced... Owner was unkind and unfriendly…read more Very disrespectful and dismissive

Whether it's installation of tires, brakes or electronics, this is the place!…read moreMike and his crew, Sam and Musa do great work , and have helped us upgrade our vehicles for regular maintenance and specialty lights on my Jeep Wrangler. They are very knowledgeable and helpful in the education of the accessories that they install. I definitely recommend them.

Omar is the best, I stopped here on an emergency one day and Mr Muhammad fixed it. I came again…read morebecause I was satisfied with the service and got an alignment. I was in and out. this place is very professional and efficient I highly recommend

They broke my grill didn't tell me when I told them it was broken the said they didn't notice it…read moreit was a busy day and my car was old they did a break job and my A.B.S. light and my T.B.S. light were on so I took it back the next day was told a part was bad but ok to drive without fixing it the next day breaks were squealing and scrubbing so I went back to see what was wrong I was told by the manager the don't marry the car and that my car was old and things break I only was asking them to look as to what was happening with the breaks since I was told I was good to go after the repair the manager Jim said he wished I never came to their store the mechanic refused to put it on the lift because they had also popped lose the trim at the bottom of my van I was told because the car was old and rusty it flexed when it was lifted and that was what broke it so I left and will use firestone in the future oh and when I arrived not only was no one at the counter the mechanic was asleep in the lobby I feel sorry for Dustin I think he's the only thing going for the place Jim the manager is very combative to deal with if you have a problem and escalates your already stress level rather than being helpful to a problem. He would rather deflect responsibility or help than find out what happened and I wasn't asking anything unreasonable or for free if it was something else's I'm willing to pay for it but now I just feel scammed because I ask them to fix what they broke. Maybe look somewhere else for auto repair that cares about customers and their cars I rate them a zero after my experience and will be making a reporter with the B.B.B

These guys time and time again help me out and instantly fix issues. Any big job i've had done is…read moredone within a day or 2. They work with you, and can help make things fit your budget! They do it all, from completely replacing all my AC parts or fixing oil leaks with new gaskets on the engine. My truck is old and works like new, Thanks to this team. Shout outs to Justin/David/and their lead mechanic

Larry came to our house had vehicle running in less than 30 minutes. No parts needed. Very…read moreknowledgeable!!! Knows what he is doing and does it with a quickness. Reasonably priced room for a nice tip. Thank you Larry see you soon for another vehicle to service.

Larry came out and did a diagnostic and fixed the problems so I could get back to work. I am…read moregreatly appreciative for his business!

The owner refused to let his men patch my flat tire claiming they couldn't send me out on the road…read morewith something unsafe and put their name on a "bad" product. Claimed I was sold a good used tire that would last me at least a year. Less than 72 hours later, it went flat on my way to work. I called to request a refund for the lemon and he refused to refund my money and suggested I come trade it for another used tire. Absolutely unacceptable.

If you are looking for automotive care and advice that you can trust, this is the one for you. I…read morevisited this family operated shop after an accident and got the help that I needed. The environment is fun and relaxed. No haggling or unnecessary suggestions for care. Ladies, you can leave the men at home because if they can't fix it, they tell you. If you don't need it, they won't propose it. They are even willing to assist with financial aid. It doesn't get any better than this!

I made an appointment for 7 o'clock in the morning, so I would not have to wait. They told me to be…read morethere at 6:50. I showed up at 6:50. They would not open the doors till 7 o'clock then they had a vehicle on the alignment rack left from the day before so I had to wait until they did that alignment before they put my vehicle on the alignment rack was a little disappointed. I had to wait 45 minutes for them to get my vehicle worked on, but I have their lifetime front and alignment which cost me nothing this time people were friendly. they do quality work.

My husband had an appointment and over an hour later they still had not touched his vehicle…read more Service is horrible. If you want to stay all day then use them.