I called them to ask about pricing for a job and the guy I spoke to had a serious attitude…read more CUSTOMER SERVICE SKILLS SUCKED big time so I chose not to go with them.

Stopped by to cut an additional key for our car. In and out in 10 minutes. Reasonable price…read more Friendly people.

Excellent service on cutting and programming Honda transponder key. Offered a Veteran discount.read more

I would give 10 stars if I could. Xmas eve - kid stupidly lost key fob while skiing- Locks and More…read morewent beyond the call of duty and drove out to the ski resort to save my son and deliver 2 new keys. Amazing and incredible service. Professional and understanding! Highly recommend!

Very careful, solid, great work! Highly appreciated the reliability and quality of Norbert's…read morelocksmith service. Strongly recommend him... and would hire him again in a flash.

This is the second time I've used Norbert's Locksmith Service, and each time I've been very…read morepleased. The work is carefully tended to, and he takes great pride in doing the work correctly. He is knowledgeable, experienced, and very honest. I can highly recommend this locksmith! The cost of the service is quite reasonable, and considering the amount of care and time that goes into the visit, it's a bargain!

This was the worst locksmith I have ever used. We mistakenly called them to fix a lock that was…read morebroken but of course they didn't show up the next day. We thought there may have been a mistake on our part and rescheduled. They showed up at the very end of the day and I ended up staying at our offices over 1.5 hours late. He was unprofessional, and brought his wife and child with him. He let the child roam our offices freely. When the child misbehaved he screamed at her in front of us as well. His wife was using her phone to search for what looked to me like a diagram of the lock while the guy grumbled and complained about the job. I will never, ever call this company again.

When I lost my keys I was devastated! I googled to find out what to do and came across Yankees…read moreLocksmith. They are very nice & eager to help. They sent a technician right to my vehicle & made me a new key on the spot all within an hour. I am very pleased & extremely grateful!! i would recommend them to anyone in need! Thank you Yankees Locksmith!!!! =)

This business (Norbert's Locksmith) should show up when searching for locksmiths near Otis, MA…read more Currently it only shows up for Berkshire County, which most people here don't search for.

Service was prompt and courteous. Price was reasonable. Dependable. Service was provided one day…read morefollowing my request. I have been using Lill for over 30 years and their service has never faulted.

From the first call, I spoke to a person they gave me an estimate of cost of a service call and I…read morereceived a phone call back the next day for Service. Jason and Taylor arrived as stated. They were professional and helpful and perfectionistic handling the job as if it was their own garage door. They offered options and alternatives and communicated well. They checked several times to make sure I was satisfied with the service which was aligning the tracking and recommended a replacement rubber which they had on hand.

My 25 year-old garage door opener finally failed. Because the original manufacturer has been out of…read morebusiness for years and parts are unavailable, I knew it was time to replace it with a modern unit. I searched online and found a local company, Koops Overhead Doors. Koops jumped to the top of my list due to several very positive reviews. I contacted the owner that night and he said he'd come out first thing in the morning. The next day he checked out the issue, which as expected couldn't be fixed because parts were unavailable. He showed me a new system with improved features, which I agreed to purchase. Fortunately, he was able to have an installer do the replacement the next morning. The installer arrived on time the next day and started by removing the old track and wiring. He had the whole new system up and running in under an hour. He programmed the remote, showed me how it worked, and walked me through the features. It's funny to get excited about a garage door opener, but this thing is so quiet compared to my old one, and it has built-in Wi-Fi, motion detection, and a camera that can identify people and animals. Koops is top notch when it comes to customer service and getting back to you. They sell great a product at a reasonable price, and the installation was fast and professional. Highly recommend them!

The torsion spring on our door had broken one night after we got home. The next morning, at 8:00AM,…read more I called Koops Overhead Doors since we couldn't get our cars out and told him we had an appointment that day at 12:00. Jamie showed up at our door at 8:30, repaired the door and was on his way by 9:15. These guys are absolutely the best in the area, reliable, prompt, knowledgeable and courteous. I would always recommend them. The price for the service was very reasonable

Really expensive service call(s). My garage door needed adjustment as it kept cycling open, and I…read morewanted a new wireless outdoor keypad. I also needed a broken window panel replaced. The company completed the tasks with 2 separate service calls which totaled almost $500 dollars. Nice folks, but really expensive for what amounted to perhaps an hour total of work.

I have used them twice and both times they came quickly. Their work was amazing. And their prices…read morefair.