One of our dogs kept breaking out of pool area when he would see a deer or bunny. We not only…read morerealized we probably needed to learn how to replace the panels of screening ourselves after getting quotes to have it fixed, we decided we could and should learn. After looking at material costs and the options other building suppliers offered it was hopeful that for the size and number of panels we needed that ACE was our answer. And they were. They had all the materials we needed to replace the panels ourselves and the gentleman at Ace Orlando assured me that I could and he directed me as to how to install new screening for the lanai - to include suggestions as to which material would be best to prevent further need to replace screening due to said dog. Thanks!

Decent hardware store. They have a good variety of tools, but they seem to always have higher…read moreprices than other places.

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.

I usually visit the Toole's Ace Hardware on Orange Avenue, but I was directed to the Conway store…read morerelative to my delivery area. I purchased a Weber grill and wanted the free setup and delivery that comes with an Ace Rewards membership. The app stated I needed to choose the Conway location for delivery. On Monday, I was contacted by John to schedule the delivery. I was provided various time periods and I selected the 2-4pm slot. Around 2:30pm, Justin arrived and provided 5-star delivery service. Not only did he deliver the grill off the truck and to my garage, but he also asked if I wanted him to install the propane tank to the grill. He demonstrated various other parts of the grill such as the match lighting attachment (if ever needed) and the knob in the back that holds the propane tank in place. Justin turned on the burners and recommended I complete a one-time burn off of any residue from the manufacturing oils, preventing them from flavoring the food when using the grill for the first time. He went above and beyond in my opinion as part of the delivery process. The Conway Toole's is lucky to have him! Based on my experiences with both the Orange Avenue and Conway locations, I can say Toole management knows how to hire qualified and exceptional team members. Their business practices support my belief that Toole's is so much better than those big box hardware stores when it comes to customer satisfaction.

Called the Curry Ford location where my key was made and reprogrammed last year to see if they…read morecould replace a defective (poorly made) key with buttons that barely opened my car and eventually snapped at the base of the van key.... I was put on hold and they never came back in the line... I called again and spoke to a woman who claimed she was the store manager.. who basically told me broken or not, it doesn't matter I'd still had to pay $200+ for another one and that it's just wear and tear... (meaning every year I'd have to buy another one based on how poorly they were made considering how overpriced it was). She mentioned that I could also take a risk by buying it on Amazon but that they only reprogrammed their keys only. No help. Shit service and poor client retention skills!!! They need to do better!

I used to go to Ace HRDW years ago; the 2 stores I used to frequent closed, 10ish years ago; then…read moreone opened near me, (toole's), they had horrible customer service. Hence have not been to an Ace in 10ish years. This morn'n, I went to the College Park (Orlando, Fl), location.. OMG!!! Yomi and Caroline were SUPERB!! AWESOME!! The GREATEST Customer Service!!! I have found my new Ace Hardware!!! Ladies, Thank YOU BOTH very much for your knowledge, caring, and last but not least, Outstanding Customer Service!! I rate both you ladies 10++++++++++++++ !!!!!

Anthony was super helpful. It wasn't a big job I needed done, but he treated it like it mattered…read more I really appreciate the friendly service. I'll definitely be back.

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

I like using Community stores .Ace is close and the speak English .Nice people and they sell mulch…read moreand propane too.

I really feel lucky to have this store located so close to me so I do…read morenot have to travel so far to a big box store. They have a great selection. They are always positive and helpful. Real neighborhood feel. I love that.