5 Star update for an expanded store and great service! Whenever I need something for the home or lawn, I'd much rather spend my money at this small Ace versus a huge Home Depot. As soon as I walk in, I'm always greeted and offered help finding whatever I need. Though you may think it's small from the outside, they carry an incredible amount of products and once you're inside, it's much larger than you'd think since the expansion. What continues to set it apart is the level of service. So glad we have this shop so close to my neighborhood! read more

My go-to neighborhood hardware store! 5 stars for friendly, helpful staff that answer all my questions when I attempt low-lift home projects that I *think* I can manage on my own. I don't consider myself to be a handy person, but every once in awhile I feel inspired lol. I recently needed to have key copies made and also decided to do a hole patching job throughout my house to help improve the aesthetics and cover up some old holes that the previous renters had left behind. They helped me pick out everything I needed to get the job done and even did paint color matching with a piece of chipped wall I brought in. Thankful to have this shop just around the corner from me! read more

I wanted to post about a great experience I had at this store with NATHANIEL, he is a great employee and went out of his way to help me and was not in a hurry like the employees at Home Depot, he took his time and was extremely helpful with information on lawn mowers when they did not have anything to fit my needs he even had me to bring in mine (which wouldn't start) but was unable to repair but he tried very hard to do so. I live within a mile from this store and always go there first and if they don't have what I need of course I have to go elsewhere. I really hope the owner of Ace Hardware realizes what a great employee he has with Nathaniel. read more

I would like to recognize Nathaniel for helping gather the right parts to install a bidet onto my existing toilet. He approached my problem with eagerness to solving a puzzle, not as an inconvenience. He taught me a few things and saved me some money in the process. I was able to install the bidet on Mother's Day for my wife and she was absolutely thrilled! ACE really is the helpful hardware place! read more

Consistently great customer service from Ace here, in a convenient location. In case you haven't stopped by yet, don't be fooled by the small parking lot in the front. They have a larger parking lot just behind the building where they have their mulch, etc. read more

Not my favorite Ace but they're close so whatever, I find myself here often enough out of convenience. There's an air of pretense about the customer service here I don't like and this last time in, the employees were standing around badmouthing one of the phone customers. Unbecoming, especially from a pensioner employee. Solid two something rounded down for the low level of customer service. read more

This is my go-to hardware store. They have everything! Very helpful staff and there's no need to go anywhere else. Even drive my wallet to my house to deliver it when it dropped out of my pocket in the parking lot. read more

My key battery was low on battery. I remembered someone telling me that Ace hardware replaced batteries and they do! Only cost me $5 and they did all the work with taking out the old battery and putting in the new one. read more

I have been coming to this ACE Hardware Store for two years. Stella was always so lovely. Recently, Nathaniel has been such a huge help. He has helped me with my Plumbing projects when I had "No Clue" what to do and always willing to offer his professional opinion. read more

Review # 865. Let me just say that Ace Hardware is one of my go to stores. In February 2019, I purchased a Big Green Egg and am always looking for accessories for it. I went in with the intention of only purchasing a great scraper for my Big Green Egg. I saw that Rockwood lump coal was on sale, so I picked up a bag of that. I also had the intention of purchasing a cookbook. I get to the register, and I experienced some sticker shock. All the items that I selected, were placed in the wrong area, so the prices displayed was not what they rang up at. I did not buy the book for $25, when Barnes and Noble's has it for $15. I did show the young lady where additional books were, placed is a slot for $1499 for something else. And I think what really upsets me, is that no attempt for any concession for their mistake was made. I guess I'll have to pay closer attention next time. I only purchased my grill scraper, and the bag of coal that was on sale. I left everything else. read more

Was shopping for a gas grill for my son and his wife as a house-warming present. Purchased it 2 weeks ago and we've been waiting to move is before having it delivered. Stopped in to the store and was treated like an old friend, not just a customer. The grill was assembled, filled with propane and ready to be delivered the next day. The grill was delivered on time, moved into the back yard, tank hooked up and test-fired by extremely friendly and knowledgable fella named John. All is well and I will be using Ace on E. Colonial again. ***** Five Stars All the way around... read more

Great place! Saved me hundreds of dollars. Christian was able to cut and program my key for my Chevy Cruz for a very reasonable price. Awesome place!!! read more

Nice store and the employees in there are usually very helpful. But today's visit was disappointing. An item was listed for a lower price than it rang up for so the lady asked for a price check, her coworker checked and confirmed the price I stated was listed. She then got seemingly annoyed and asked him to check that the numbers on the price tag to make sure it was the right one. Once he realized it was wrong also she happily told me the higher price. It's not the item being priced wrong that was upsetting but the way she acted about the situation, never even offered an apology or explanation for why it was listed differently. I sat quietly the whole time but I felt very uncomfortable over this, almost like she thought we moved the tags around to try to get a lower price? read more

Came in today and needed help finding a tool to fix something in my car and Jessie went above and beyond to help me. He helped me to pick out the tools, make sure they were the right fit for my car, and then he even helped me to replace the part in my car. I am so appreciative of him and his kindness. The other employees were also very helpful and kind and I had a great experience. Will definitely be back here for any future things I may need! read more

My son in-law recommended this Ace store and he was so on spot! I had an issue with a rocking toilet and instead of calling an expensive plumber, I wanted to try to fix it myself. Immediately I was greeted by by a very pleasant gentleman, David. He led me to some inexpensive plastic shimmies and Kwick Seal and now I'm all set. Instead of Walmart or Target I advise anyone, this is the Ace and business to get perfect help for the projects you have Happy Birthday on Dec 25th and New Years to David! Happy New Years 2020 to All at Ace! read more

It is nice to have a neighborhood hardware store nearby. The Ace Hardware store at Curry Ford and Conway is closer to where I live. It is also larger than the Colonial Ace Hardware at the Coytown Plaza. But this location is convenient for when I am shopping at the Colonial Plaza Marketplace across the street. No matter which Ace Hardware store I have been to, service is always friendly and helpful. Including this location. And I always find what I am looking for. Such as the air conditioning filter I bought here on Saturday afternoon. An Ace Hardware salesperson helped me get the filter from the top shelf as soon as he was done with another customer. I was asked if there was anything else that I needed and thanked for shopping here. The only qualm I have with this Ace Hardware is that the aisles are narrow. So if you are looking for something, say an air conditioning filter, and you have a salesperson assisting a customer looking for paint/paint supplies, it makes for a tight fit. Especially when you turn around and someone is constantly in your space. The inventory, however, is fantastic. So if you are doing home repair, landscaping, painting the house, or even looking to buy a outdoor grill for cooking out on the patio, this Colonial Ace Hardware should have it. read more

Toole's Ace Hardware of Colonial - Colonial Ace Hardware 2523 East Colonial Drive Orlando, Florida 32803 - Hardware Stores Near Me - Orlando, Florida

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Colonialtown gets a hardware store! HOORAY! Because sometimes you just need a c-clamp or some potting soil or nails or paint or adirondack chairs or... well, upon reviewing the things I've bought there in the last month, they probably have *almost* everything the big boxes have yet are a lot closer to downtown. Super helpful staff too, that is happy to field my questions from recommending the best rope to tie a mattress to the top of my SUV or what size stakes are best for a queen palm. Also this new location is conveniently right next to Dechoes, making for some nice synergies when I wanna get all my Pinterest-inspired DIY-and-fashion shopping done in one stop. read more

I've always liked the customer service at this Ace. It is/was fairly small but it's currently expanding and will have a grand opening in a couple of weeks. A great local, neighborhood hardware store that solves pretty much all your needs when you aren't looking for a Home Depot super store. It's easily accessible, right on Colonial at Bumby, across from Colonial Plaza. It always has parking and it's only a few steps from the door (in this time of summer rainstorms!). The staff makes it feel like a family business and a throwback to the era of real customer care. read more

The worst customer service! Very rude and do not care about the customer. I called to ask if I could bring something back within 30 mins. of buying it and was told to bring it back. When I did, I was told I cannot bring it back. I called a couple weeks later to ask if they carry something and was told they're too busy to check and they have a very long line and all associates are too busy. Called another Ace on Curry Ford Rd. and someone answered my question immediately. I'd drive farther just so I wouldn't have to deal with the associates in the Colonial store. read more

Once again came up in the store needed help Travis was busy running stuff got his co worker Christian to help me out. We looked over some options I learned a bunch of new things but we figured out that I needed was just not their and an odd case so we tried to improvise and figure it out need a male 3/4 27 and a female 13/16 27 thread adaptor for my faucet so if anyone knows where we can order that or find it let them know Travis hit me up bro 6897105147. Peace. Again thank you for that outstanding customer service Ace hardware!! read more

You walk into ACE and are immediately greeted and offered assistance. This store is small, but has a lot to offer. I prefer coming here over the big stores for the service alone. I feel like I have to chase people down and they are usually unhelpful at the other hardware stores. The employees are also helpful with giving discounts or coupons if they are available. I joined their rewards program and have been mailed coupons with no minimum purchase. read more

I love hardware stores I don't know why, I guess it just brings out my imagination and I think of all of the home improvement projects I can start and never finish. What I like about this ACE is that it's small, but mighty. Everything you need is here. It's also near my house. Obviously not as large expansive as a HD or Lowes..and that is a plus to me. HD is just too large and I am overwhelmed. Millers in W.P (the woman's hardware store, lol) is still my number 1, and Orchard has left town so ACE is my number 2 hardware store now! I do not hesitate to recommend! read more

My go to place for just about everything. Everyone is helpful patient and knowledgeable. In and out easy breezy! Special shout out to Sergio... Day before Dorian.. stops what he's doing to sharpen my Spider pocket knife for me. Great service! read more

You need a specific house-maintenance item real quick and Home Depot is a little too far away? Come here! They will give you one-on-one attention as soon as you come through the door. But do you lack a complete list and are somewhat unsure of what you need until you see it? Are you not in the mood to talk to people? -- DON'T come here!!! There is no such thing as 'browsing' at this location. The employees will always be a few feet behind you going "are you sure you don't need help finding anything?". It's a bit annoying when you have a coupon that requires a minimum purchase amount and you just want to analyze the window cleaners on your own terms. Also, the rewards program is pretty cool. They always send you coupons for $5 off or a free item. Again, good luck browsing around... They gave me an extremely handy wall calendar not too long ago when I bought some paint. The interior paint came out wonderfully, btw. In addition to the overly attentive staff, the relationship between the manager and the cashiers is a little questionable. I always feel uncomfortable during their interactions and I never see the same cashier twice. :-/ read more

The heck with Home Depot, come check out this local Ace Hardware. Assuming you aren't buying appliances or doing massive installations, you are probably just getting small items for all the responsibilities that come with home ownership. Ace almost always has what you need (wow, I sound like a commercial!) There is always somebody waiting to help you, unlike H.D. where, depending on the day, it could take forever to find help, if you find it at all. Plus, the sell the Green Eggs here, which is what I will have... someday. read more

Brava Ace employee who offered a customer a mask! After 10 months with the Orange County mandate regarding masks in public you would think people would be less selfish and just wear your dang mask. Cudos Ace read more

I'm giving this four stars simply for convenience and product quality. Now when it comes to customer service, it's really not that bad. But every time me and my boyfriend go to find something we need, the employees tend to hover over us while telling their opinion on every product we pick. The last guy we had help us basically told me to not pick what I was buying because there was better product because he was a roofer for 40 years. I get it, but I pick products based on my own trial and error, like most people. And without us even asking for help they are breathing down my neck about everything they have. Sometimes TOO MUCH service is just that, too much. Besides that, I really enjoy the fact that we have a hardware store close to our house now. Plus they have a nice inventory. read more

I came to the store to get a propane tank refilled. There were spotty showers in the area so the staff wasn't sure if it could be done because the propane refill is done outside. The lady at the register was very kind and radio'd to see if anyone was willing to fill the tank after I convinced her it was done raining. Mike, the store manager, offered to fill the tank himself. Go figure, it started raining about as soon as he walked outside! Mike stayed positive and refilled the tank in the rain. That is some Great Customer Service! Thanks Mike and I'm sorry you got rained on! read more

When I heard an ACE location was opening near my house. I was absolutely thrilled! I personally dread having to go to the big box hardware stores to try to find materials I need and someone to assist me. Since I bought my 1950's house last year, I have had to do a LOT of improvements and repairs. I have definitely been to Ace 7 times in one day, and each time the staff was amazing. They are easily accessible and have a wide range of knowledge to help guide you with any project you wish to undertake. They have spent up to half an hour talking to me as I bounced my ideas off them. If you are thinking of starting or completing a project, you need to visit your local ace. While the colonialtown location is my neighborhood store, every location I have visited has been of equal caliber. I would suggest taking pictures of the materials and location of your project so the employees will have some evidence to look at to help you get what you need to get the job done. read more

Phenomenal customer service! I needed PVC pipes to make a DIY backdrop stand. Kevin went out of his way to help me out. He cut everything, found all the pieces and even assembled it for me. This place is the absolute BEST! Will definitely come back for all my hardware/home related needs. read more

I needed help with a dryer part and the man in the store was very helpful and knowledgeable. Thanks, Ace Colonial employees! I'm really glad I shopped with you and not one of the big box stores. read more

It's not a huge store, but they seem to have most of the essentials and the help is quite good and friendly. I have to go to one of the big box stores for lumber and other things, but I'd rather go here for other stuff. Especially useful for finding the right nuts, bolts, screws, etc. for your projects. read more

Brought a troublesome lock in to get re-keyed and had the pleasure of spending a bit of time in the store and meeting the employees. Each and every person working here is incredibly friendly and shows they care about your needs and experience in their store. Not one person that walked through the front door came in without a warm welcome. Everyone working was quick to offer a hand in finding what people needed, but if help wasn't required, they also didn't "hover" as some stores do. This store is a shining example of the difference between a local store and one of those big box behemoths. I don't need to visit hardware stores often, but I have no doubt in my mind my next visit will be here. Such great people!! read more

The assistant manager Samantha provided me the best costumer service! I needed to fix something and was having a hard time explaining what help I needed and she pieced together my problem and helped me find a solution. read more

Save yourself time and money - do not get your screen repair done here! I brought in a screen to have repaired. It was not cheap but worth it if it solved the problem. It did not. Size was matched properly, corner tab broke right away and top was bent. If you have a screen that needs repair, please just call someone out to fix it rather than bringing it here. I am now going to have someone out and will have to pay twice. read more

Today I went to a big-box store with the parts of an outdoor leaking faucet -- let's just say the service was less there stellar as they basically brushed me off. That's when I decided to hit up the Colonial Ace Hardware just down the street. Right away when walking through the door the cashier asked how they could help. The knowledgeable staff then worked with me to find a solution. That meant test fitting a few washers and describing how to complete the repair. Time and time again Ace Hardware provides excellent service. Yeah it might be 10% more then the big box store down the street, but it's worth it. I'd rather spend my money on a good company that treats is customers with respect; not only that, they sell products they stand behind. read more

Recently, I had an excellent customer service experience while shopping at the Ace Hardware on East Colonial. I was in need of a STHL product, however, the STHL person happened to be off that day. Kevin, a manager, stepped right in and assisted me with everything, from ordering, registering, as well as helping to get the tool, which I required for my business! If he didn't know something, he found out, which was a refreshing experience--since many others would not do so. I think Kevin is a great example of the type of person ACE, or any company, should have representing their brand. Thank you! read more

This Ace Hardware is in a great location, and has easy access from two different streets however the parking can be a little tight during busier hours of the day. The staff here is amazing and very attentive and courteous. Most recent visit was to have a key made. I didn't have to wait at all and was helped immediately with a smile. My cashier was patient with me when I couldn't remember my rewards information and helped me sign up again. Great location. read more

I live in walking distance to this location. Everyone is so helpful. I had purchased 4 ge outside flood lights they lasted one week. I went inside spoke to the manager Dave he handed me a box and said on me!! I was so thankful. The hell with Home Depot come here. read more

I'm not a fan of venturing into Home Depot/Lowe's when not needed, so this is where I go whenever I need anything hardware/home related. They seem to always have what I need, plus I like that it has that small neighborhood mom & pop feel. The people are always very friendly and seem to be eager to help even over the smallest thing. Thanks for the great service! read more