Technician Jim was prompted and very pleasant. We had both ice makers quit plus water stopped coming out of dispenser. We wanted an estimate which ice maker would be the best to fix/replace and get the water dispenser to work. He found the issue and showed us the back of refrigerator was covered with ice. He ran the number on repairing/replacing bottom ice maker and fixing the water flow. The estimate was expensive. Then he recommended replacing refrigerator instead of repairing due issues surrounding the ice maker could come back in the near future. If we get a new refrigerator he, recommended we keep this refrigerator in the garage. Use it without the ice maker and it could last 10 plus years. Really appreciate his professionalism and honest. Highly recommend J & M Appliance to you. read more

Like another reviewer, my refrigerator stopped working and the replacement part was sent to J&M Appliance. Their voicemail stated they would return from a family emergency on May 27. I am very sorry for whatever emergency they experienced, but since then the message has changed, and I have been unable to reach anyone. I have left numerous voicemail messages and sent emails with no response. At this point, I have been without a refrigerator for nearly a month and have no idea when my repair will be completed. The lack of communication has been extremely frustrating. I understand emergencies happen, but customers deserve updates and some form of response. Very disappointed with the customer service. read more

J&M has gone MIA. Their phone message stated there was a family emergency and their offices would be closed and reopen 5/27. I waited and then sent an email. No response. I have left two messages. No response. Are they out of business now???? My fridge went out at the beginning of May and have been waiting to have the part installed which arrived the day before they closed. Disappointed. read more

As others have stated, J &M is MIA. They were supposed to order a part for my dishwasher approximately 5 weeks ago. They took money for the service call which was supposed to be credited to the final bill and now I can't reach them. We respect they have had a family emergency, but now I feel duped because there has been no communication. Please let us know if you have gone out of business. read more

Thanks so much for the years of service. Always on time and make things work again. Appreciate Ricardo and he is always friendly and helpful. Been with J and M more years than I care to admit and never a problem read more

I was very pleased with J&M Appliance. They were very professional and timely in fixing my oven and burner igniters. I would definitely use J&M Appliance for all my appliance needs. If you want great service contact J&M Appliance you will be very satisfied with their service. read more

This is the second time we have used J&M. Both experiences were great. Our washer boke down and we had Ricardo come out. The lady who scheduled it was very nice. Ricardo showed up at the time frame they told us. Had everything running in just a short time. Very helpful and friendly. Would highly recommend Ricardo and J&M! read more

I had Tom come out for a refrigerator issue. He was very pleasant and diagnosed my freezer issue quick. The part is on order but based on my first interaction I see the repair going smoothly. As of right now, I would highly recommend this company. read more

Had J & M out to check on my washer. The tech showed up pulled the face of the washer off and said you need new belts. They had to order them. I had the tech leave the face off the washer so he did not have to do it again. The following week another tech came out pulled the washer out and leaned it against the wall. I said what are you doing he said the belts are underneath the washer. I asked how did the other tech know it was the belts if he did not tip the washer. He said I don't know. He installed the belts put the washer into a spin and said your washer is working. I kept the old belts. I did a load of laundry right away. When it came to the spin cycle the washer would not pump the water out. I called straight away and informed them it was not working. They said its the pump and we will have to order. See you in a week. I called another appliance repair company and they informed me they could come out in a few days and had a pump and would bring it. The tech came out took the face of the washer off looked down at the pump and said you have something lodged in there and it is stopping the belt from moving. He cleared the piece of material from the pump and the water started draining. I showed the tech the old belts and asked if they were bad. He said no, not really. So I paid $280.00 for two belts i did not need and the machine did not work. I called and told J & M what had happened. The representative said she would look into it and call me back. That was a week ago....nothing. If you have an extra $280.00 to just throw out the window give J & M a call or call me I would love to have my money back. Choose wisely. read more

Technicians came out per the service order to replace a door and adjust the fridge doors. They came for 3 minutes and said "we dont want to be liable and we are not installers. We only repair. " also, I asked the techs if they have shoe covers or booties and they got an attitude and said "we are not allowed to wear them." Everyone from this company is rude with attitude. I wouldn't recommend them. read more

This is the only appliance repair company I will ever use. Great response time and very knowledgeable. It was a pleasure meeting Roxanne today. She had my dryer fixed in record time! She was friendly and professional. Thank you! read more

If you want friendly and helpful service go see Heather at the front counter. She has gone above and beyond to help me with some repairs on my dryer. read more

J&M provided quality customer service and quality repair! I highly recommend them for all your appliance repairs!

This is the fourth time We have used J&M appliance . Anytime we have an Appliance issue we call them . Our latest issue was our refrigerator. after an initial first visit they let us know that is was the compressor and that they would handle contacting the manufacture to get it replaced for free since it was less than 5 years old. We do recommend to our family and friends and will continue to do so. Brian was our latest tech and he was friendly, honest and professional. Thank J&M for all your help in saving us money . read more

Roxanne was on time, friendly and my washer was up and working within an hour. Thank you!​

While the service was fine their billing system is a total disaster. I spent almost a half hour with their service tech trying to run my credit card. The tech's iPad and card reader failed with all 4 card methods: tap, chip, swipe and mobile payments. We tried 2 different cards. Finally they sent me the bill via email and expected me to pay $10 for electronic payment. I cannot recomment any merchant that doesn't have their payment systems together in this day and age. A proper bluetooth card reader is about $9.99. I won't use again. read more

We had our stove repaired thru our Lowe's warranty. They set up an appointment and had a link sent to follow along for when my appointment was to give you a better estimate instead of the Old Fashioned between 9-5 time slot. I received a phone call letting me know my tech was on the way. My technician Danny arrived. He was able to diagnose the problem and explained what the issue was. Everyone here that I dealt with was courteous and professional. Thank you. read more

I am always hesitant when I have a new appliance company come out to fix a problem with one of my appliances. Yesterday I had Ricardo come out from J & M Appliance. He come to my home to fix my washing machine. Ricardo was punctual and gave me his business card prior to entering may home. He asked me what the problem is. He asked several questions about the problem and spent time to figure out the exact problem. He was able to figure it out and I am happy to say he solved my problem. He also suggested that I hire a company to clean my dryer ducts from the roof and behind the machine. He was wonderful and I highly suggest using Ricardo from this company. He definitely knows what he is doing. read more

Did not fix dryer after being charged $200 for just labor and they did not show up for 2nd visit. I do not recommend these people.

I scheduled a service call for my refrigerator that wasn't working. Repair man showed up and said he couldn't do anything because the refrigerator had been unplugged. No one mentioned it needed to plugged in for a certain amount of time and repair man was unapologetic and said "just reschedule". Total waste of my time. read more

J &M was referred by our home appliance insurance company. Dustin came on time and quickly diagnose the issue with the washing machine. Ordered the part came back installed the part and the washing machine is working great service. read more

I have an antique kitchen stove with a broken spring for the oven door! They came out assessed the issue, located a new spring and fixed it in record time! Excellent Customer Service! read more

worst company out there! They are worthless. Just came to say the fridge doesn't work and i need a new one. Took the deposit and left. I called another company and they found a leak and fixed it right up. Find another company this one is a scam!! read more

iv got ice now...~!~~who could ask for more!!!!                 angie in parts dept was very helpful, shame that not all csr are as helpful.

The most incompetent people I've ever! They quoted me for my washer to be fixed within a week. A month later they still hadn't and they never, ever answered my phone calls. I ended up going with someone else! read more

I called J & M for my washer repair. Once almost 12 years ago and the second one was recently. To my surprise, on my second calls, they still have my records from the previous. They fitted us within few days in the schedule. On the day of the schedule, I got text message with a link that I can kept tracking where my service person was and where was I on the line. Very organized and took out the guessing and anxiety of what time they would show up. She is knowledgeable, professional and friendly. Repair was done quickly Thank you. read more

Scheduled an appointment to have our LG refrigerator fixed. Very good experience with J&M. From the associates who answered the phone who were always polite and helpful, to Ricardo, our technician, who was friendly, professional and knowledgeable. Thank you. Appreciate the awesome and timely service. Five stars all around. read more

We just had a wonderful experience with technician Roxanne. Roxanne is a friendly, warm & helpful person. Roxanne is also very knowledgeable in her field. Especially with our 30 yr old washer. Roxanne was very patient with us as she explained all parts & repairs needed. Roxanne was open minded to accept suggestions from me. Roxanne was willing to research a part, I wanted changed even though it didn't need changing. Roxanne is a well rounded, open minded person who relates to her customers. We both feel blessed, & fortunate to have Roxanne service our 30 yr old Maytag. This isn't the first time with J & M. We had our '85 Maytag rebuilt back in 2017. Excellent work all around. That is why we're back. Thank you J & M for having such a competent technician as Roxanne. Roxanne represents the best of J & M. Chuck & Debbie Frederick, Redlands, CA. read more

Roxanne was amazing!! Your company is so lucky to have such an awesome tech - she found out exactly what was wrong and took her time to fix it. Roxanne was really nice and personable. Would highly recommend! read more

DO NOT USE THIS BUSINESS. I was quoted a service fee of $ 119 to just come out and look at my oven. And was told that the $119 will be credited it if they fix my oven. It was the starter. 30 mins later a bill of $312.37. No credit given at all. The part was $65.00 the labor for 30 mins..... $240.00. INSANE. HORRIBLE SERVICE FROM THE SO CALLED "MANGER" ON THE PHONE read more

We called J & M after being stood-up by another local company. J & M answered all of our questions and were very knowledgeable about our appliance and the parts that we needed. We had an appointment scheduled with them the very next day! We were informed about the arrival expectancy of our technician. Roxanne arrived on time, finished quickly and educated us on how to prevent any future problems. I really appreciated her friendliness and expertise. Thanks for being patient while we put our dogs away too! read more

I have a new GE French door fridge with an ice/water dispenser. The dispenser didn't work consistently. J&M had been out multiple times. Our technician, Henry, knew the wiring in the door was faulty from the beginning. Unfortunately, with GE we had to jump through their hoops due to the warranty. After 3 months of a handful of visits from Henry, a new door was ordered and replaced. J&M has been amazing through this process. The office staff is friendly and professional! Henry is a SAINT in our house!! Māhalo nui J&M team ESPECIALLY St. Henry!! read more

Wish I could give 0 stars. Never had anyone speak to me the way their staff spoke to me in my life. I made an appointment with J&M to repair my washing machine. I provided my address and explained the issue, which they accommodated with an appointment about 5 days out. On the day of, my husband took a half day at work to meet with the service technician. One hour before the appointment, the technician called to inform me that they weren't coming and that they don't service my area. I double checked the website and it was well within the service area, however a very rude man told me "you live in the mountains and we don't go there". When I tried to plead with the man that it was very important and I would really appreciate being reconsidered concerning the address (6 mi up the highway from Yucaipa BTW). I had been without a washing machine for over a week. The man was so rude and was half talking to me and half talking to a woman in the background. The woman in the background yelled "tell that f*^## b*^%# to f*^% off". I was in shock. I told the man how unnecessary it was to speak that way to someone, then HE proceeded to cuss me out and hung up on me. I've never had such an interaction with a customer service individual in my life! I couldn't believe it was so easy for them to do, unprovoked. Monique is a the most unprofessional person I've ever heard. To speak that way is totally unnecessary. When you provide an address, it should immediately be checked and ok'd by the company as serviceable. I do not remember the name of the older gentleman, but shame on him too! read more

My Whirpool refrigerator started leaking and because I had already learned my lesson with the infamous Samsung refrigerators, I purchased the 5 year warranty from Lowe's. J&M was the closest appliance repair available through Assurant. They called me once which was a few days before my chosen appointment time to tell me that they didn't actually have availability the date/time I chose on the website, but offered alternative dates/times. Most other communication from J&M was done through email, text messages, or automated phone calls. If I needed to talk to them, I had to call them myself. They had to come out a few times (and two Assurant claims) because the fridge kept leaking. Both technicians arrived between the times given to me for my appointment and were very quick and efficient about finding the issue and installing parts. It took a few tries but the fridge eventually stopped leaking and I haven't had an issue since. read more

The guy who came out to fix the oven couldn't fix it. The temperature was all over the place. I would set it on 350° then go back and check it and it would be 390°. When the tech came out he showed me that he set the temperature on 350° and it rose to 340° and that was his idea of fixed. He left it that way. When I used it the temperature rose high like before. I don't think he did anything. I left the room for a minute and when I came back he was done. He didn't have time to do anything. I am dealing with this company on 2 other appliances and not having a positive outcome with them either. read more

They came to my home in March they don't know what they're doing. I had another work order from them through the warranty company to come to my home. About my washer they tell me they didn't have a work order until I found out. It was the same company I will not recommend to this company because they are bad service. read more

I called today to get service for my LG washer today and was transferred to someone who said J & M Appliance had serviced my appliances before back in 2013, but I didn't remember this. Then she went on to remind me that in 2013, I felt threatened by their technician so much that I had called the police and reported the incident. I remember back in 2013, I was alone in my home and this technician was extremely creepy and I felt he was up to no good and felt threatened by his aggressive behavior. I believe at the time he was high and I felt threatened. So much so I reported the encounter to the police. That was 10 years ago, I had no apology from this place of business, and 10 years later, they reminded me of a terrible moment in my life which had frightened me so much that I had called my husband and told him about it and I called the police. Today, because I had reported the incident to the police and to them back 10 years ago, and by the way the person I was talking with back then was the same person I reported the technician's behavior to 10 years ago, she said she would not come out to service my washing machine!! So, I am being punished for reporting the behavior of their technician 10 years ago and had to have a reminder of that horrible time and incident!! I would never recommend this business for employing someone who obviously had a problem and doesn't care about the safety of their customers. TERRIBLE TERRIBLE TERRIBLE!! DISGUSTING BEHAVIOR AND I'VE BEEN HURT ALL OVER AGAIN BY HAVING THIS INCIDENT BROUGHT UP AND REMINDED ME ABOUT IT THAT I HAD LONG TUCKED FAR AWAY IN MY PAST--10 YEARS AGO AND NOW RETALIATED AGAINST! THIS BEHAVIOR BY A BUSINESS AGAINST A FEMALE CUSTOMER SHOULD NEVER STAND! EVERY FEMALE WHO IS ALONE IN THEIR HOME MUST ALWAYS BE DILIGENT TO PROTECT THEMSELVES FROM PEOPLE WHO WOULD DO THEM HARM AND SHOULD NOT BE RETALIATED AGAINST! I HAD EVERY RIGHT TO REPORT WHAT HAD HAPPENED TO ME. BE VERY VERY CAREFUL!!! read more

We had our refrigerator repaired by them. The parts were covered under warrantee, so we only had to pay the labor cost and a couple of parts which I paid on the the spot. It lasted TWO weeks and we lost approximately $400.00 in frozen goods. The next technician from the same company came out and look at it and stated, the first technician didn't know what he was doing. It was repaired again and is working fine. The issue is I received an additional bill of $117.00 in the mail with no explanation. I called and was told the technician didn't bill it correctly. I told her, that's between you and the technician and refused to pay additional cost due to the frozen items we lost. She threatened me with collections and ruining my credit. I'm still receiving statements 6 months later which now include late fees. I refuse to pay that company any additional money and will not use their services again. read more

My Electrolux front load washing machine was making a loud noise and I learned that I was in need of a support bracket (spider arm). I was unable to locate this replacement part online. Fortunately J&M Appliance was locates with minutes of my office. So I called and spoke to Heather who was Amazing with her advice and friendly service.I was able to get the part the same day as they had it in stock. I was very pleased with the friendliness and professional advice. I also feel that I received a competitive price for my part. Thank you Heather for your help again. read more

J & M Appliance - The damaged support bracket on my machine - Appliances & Repair Near Me - Redlands, California

Any of the 4,5 star reviews are 100% B.S! Fake reviews! No F-ing way does anyone like this company. Rip off from the initial inspection, to parts, labor and courtesy, this company is all around a F u cken piece of $hit! From the kunt at customer service to the p.o.s technicians that come out...absolutely garbage! Take your money elsewhere, I promise you won't regret it. read more