My experience from a few years ago :…read more I was told Nadeau's had just changed ownership it appears things went gone downhill fast. Worst consumer experience I've ever had. It's a very long story.. the short version. Another marine mechanic shop had a problem with my tohatsu. While ordering the parts from Nadeaus we were told the repair is under warranty, so bring it in. So we brought the lower unit to Nadeaus a week later after they called and told us they had received the ordered parts. Each time I called I was told they would get to it "tomorrow.. or the day after", 22 days later and over 12 phone conversation (specifying I was told this was warranty work on each phone call) they completed the work in about an hour. I know this because I'll called at 1:00 pm and they said they hadn't even looked at the unit since it was dropped off. They called back a little after 2:00 the same day and said it was done and they informed me I owed them almost $300 for the repair. They never called to tell me they didn't think it was warranty work. They just did the work planning on charging without any authorization. The woman at the service desk tried to tell me the parts took a long time to get.. which wasn't he case, since the parts were there (so was she) when the unit was dropped 22 days earlier. Then she told me the only reason I was upset was because " you have to pay". I explained as calmly, with no yelling and certainly no profanity, why I was not happy with what had transpired (or didn't) over the past 22 days. She proceeded to tell me I was "F-ing insulting her" proceeded to use language most salty dogs would use in a place of business and hung up and wouldn't answer my call the rest of the day. No one would pick up the phone. I left messages.. no return call. I think my regular local shop got stuck with the bill, unless Nadeaus honored their word and warrantied the repair after all of that. I've never written a bad review of any product or service in the past. But I've never experienced service this poor. I had high hopes for the shop, nice building, staff was nice enough the day I dropped the unit off. * After posting a a bad review, the owners response said I had arrived at the shop swearing and demanding outlandish same day service when I dropped the unit off. Several other out right untruths as well. ** to the owners response. My local marina that had the problem with the linkage in my lower unit told Nadeaus how it happened and they were told by Nadeaus this was a common problem and Nadeau's could take care of it under warranty. They said it would be a quick fix.. maybe a couple of days or a week after the parts arrived. Which all sounded fine to me. Every boat yard is extremely busy in May and June and I would never expect same day service. I've been a boat owner for 20 + years and have never had an experience like this. There are a half dozen marinas within 5 miles of my home. I know the owners or mechanics at all of them. I was trying to help my local shop out by lightening their load and letting Nadueas do the work under warranty since they were so insistent on bringing it up to them. Clearly the person who made these promises at Nadeaus wasn't authorized to do so. But if you have staff talking to customers and other shops and making promises you've got to stick with them or be upfront about it. If I had known on day 1 or 2 or even day 7, 10 or 20... that we were "misinformed" about the warranty, the original shop would have made the repair. Contrary to the owners response, I had a very pleasant experience they Day I dropped the unit off at Nadeaus. I was extremely patient for the entire 22 days they had my unit, patient to a fault apparently. The staff told me after the surprise bill that the person that told us they would warranty the repair "no longer owns or works at the shop". I have never used a cuss word with any business in my entire life and didn't start with Nadeaus. Swearing at a staff member would never get anyone anything any faster, not to mention it would ruin my day if I let myself stoop to that level.

I was totally blindsided by this company! And needless to say, I have been more than disappointed…read morewith this establishment. Not only did they undertake work without letting me know, but they did work over $8,000 that I never knew about and didn't need, but they also had no written authorization, no communication until boat delivery day from winter storage when they called stuttering to let me know. Yes, we are going to court. BEWARE!!!

Gave me a price estimate of $150-$200. The boat sat in their yard for about four weeks battery…read moreended up being dead obviously because it was cold then charged me for an hour and a half of labor which ended up being almost $300 well he charged the battery would not recommend service here

Ronald was wonderful to deal with. You can tell he actually cares about the customer. I would…read morerecommend this place to anyone.

I have been waiting since April 9, 2021 for my new pontoon boat to be delivered. It is paid for in…read morefull. Delays, excuses and lies are all I have received so far. I have been more than patient but NOW I WILL BE PURSUING LEGAL ACTION because I have no choice.

The guy that runs this outfit is sorry example of a retail vendor, if not a person in general, and…read moreI would avoid doing business here. I drove a half hour to buy a part from him. Drove home and it was the wrong one. Drove back again (1 hour round trip) to get the what was supposed to be the right one. All he could do was laugh about the fact that he gave me the wrong part, and never apologized. I brought the second part home and it also did not fit. I called him to tell him and that I would be returning this part, and told me he would not give my money back and just store credit. Unreal. This guy does not belong in the retail industry. Avoid him.

These guys are the best. Very knowledgeable !!!!!!!! Timing and communications are excellent. I…read morehighly recommend them for boat repair.

i recently rented a boat from them. Michelle was very helpful in arranging the rental, dropoff and…read morepickup. tim was the technician that dropped and picked up the boat. he was extremely knowledgeable, professional, helpful and patient. the boat was used but had been in top condition. i would have made them an offer if i was looking to buy.

Friendly, helpful staff. Not the boat I needed though. I would come back for help with another boatread more

we've purchased our second boat through Tim, he's been awesome to work with. He took the time to…read moreshow me as well as refresh my husband on how to maneuver this specific type of boat and was very pleasan and friendly. he was right on top of getting back to us with any questions and getting a back up battery for the speaker system was so quick! we were expecting a month and it was done the same week. we've had nothing but great experiences with Richardson's and with Tim. we'd recommend this marina to anyone!

I had a great experience with YBY. I contacted them in early spring looking to repower my old…read moreMaritime Skiff 1890. Jon worked with my budget and got me into a new Yamaha. The install was quick and got me into the water before Memorial Day. I've had the boat out upwards of 15 times and she's running flawlessly - powerful and quiet. I 100% recommend Yarmouth Boat Yard

Wow! What a Great crew they have at Yarmouth Boat Yard! Always proactive in taking great care of…read moretheir customers and marina.

our first time ever renting a pontoon boat! long lake marina made it super easy to rent and enjoy…read morestress-free! very laid back marina and great customer service! thank you! we will most likely go again next year!!

Was a customer for over 20 years. Loved the initial service team, Gayle and Chris. A few years…read moreago new service management, disaster! Rude service manager, liked to yell at customers. Used to receive great service at fair prices. Then service went downhill, would pay for winter storage and spring tuneup and no tuneup although manager insisted he did. Just picked up jet ski and after 1 ride would not start, was told we don't want you as a customer, went to different service yard, major work needed, and I had paid for a spring tuneup? Contacted owner of business, still no reply. Not the same company, buy and service elsewhere