I just have to tell you that those gentlemen from J&M were wonderful & very professional. They told me it would only take an hour; it took 2 1/2. The vents/registers/ductwork were so atrocious & they were meticulous about post clean up as they knew how OCD I/we are. Not many companies get compliments; only complaints Great job Liz!! read more

We had some water damage in our master bathroom and J&M was great getting the area safe and dry for the next step in the repair process. They were professional, courteous and on time! We really appreciate their work ethic and flexibility with our schedules. read more

We had our ducts cleaned for the yearly cleaning by J&M. They graciously took our money spent roughly 2 hours cleaning our two systems. Soon after we started to smell attic insulation coming from our ducts. They sent a technician "Luis" out to inspect our system. Luis spent about five minutes in each attic hole and said he found nothing of significance and would have his office contact us. I finally called back today after five days of waiting at which time the office lady told us that we had rats and that was the cause of the dust coming out of our ducts. I have continuously asked for a manager or the owner and finally got hung up on after I Frustrated with automatic hangups now that I call back. If a customer has rats at the time of duct cleaning I could only assume that a reputable company would inform us of that before attempting to clean the ducts before taking our money. Edit. Upon further educating myself off their own website I'd like to know how it's possible to clean the entire duct system without removing the air registers on the ceiling. read more

J&M has cleaned our carpet for about 15 years. They've been with us through two houses and even helped us with water damage and restoration. Liz in the office is a doll and a customer service goddess. She knows me and our family well. I have no idea how she remembers the details she does. I trust the technicians in my home alone. They are honest, on-time and do great work. We thought the carpet in our new home would need to be replaced before we moved in, but after J&M worked on it, it looked new again. Love J&M! read more

We had a fair bit of water damage from a leaking water heater that spread to the water heater's pedestal and the adjacent walls. I met with 4 different contractors including J&M. The other 3 contractors gave me either incomplete estimates or estimates that were way too high for the job at hand. One of them wanted to start right away (the high estimate), go figure. The last one I spoke with was J&M. From the get-go, Liz was a pleasure to work with. I had no idea of the process of getting a contractor and starting the restoration. Liz @ J&M handled all the logistics and basically put my stress level down to 0. Her customer service is over-the-top. I felt comfortable talking with her and she explained the process in detail. She gave me an estimate over the phone that I could work with and the work started a couple of days later. The crew that came in first were responsible for drying everything out. Upon meeting them, I realized that the excellent customer service did not stop with Liz. They explained everything that they were going to do so there were no surprises. The crew sealed up part of the bedroom with a plastic barrier and a few of their fans to get the job done. The restoration crew came in after and let me just say... The restoration result looks better than it did before the water damage. Respect. These guys know what they're doing. I'm a little OCD about color changes on walls and well... on anything. I was afraid that it wasn't going to match. By the time the paint was dried, I couldn't even tell any restoration was done! They even washed out the garage floor because of the "mess" they made. Honestly, the garage was already messy before they restored part of the wall.. so thanks for that! :) I would not hesitate to use or suggest J&M for any restoration tasks. Thank you for a wonderful experience. read more

Working with J&M has been a great experience in dealing with my water damage situation. I had contacted another company before speaking with Liz and did not get the reassurance I did when speaking to Liz. Once scheduled Roy and Lorenzo were here the next morning right on schedule and were fatntastic to work with. They helped us move furniture around the house that had to be moved for the restoration to begin as well as numerous kitchen items. They were very informative through the process and very thorough with their work. Liz also coordinated getting a contractor back in here to begin putting everything back together. Discovering any sort of water damage in a house is always a stressful situation however Liz, Lorenzo and Roy have truly made this process as painless as possible for me! read more

Had my air ducts cleaned on 5/27/2016 by Roy and Drake. They were prompt, knowledgable and professional. It's surprising the lack of quality duct cleaning companies in the valley. I actually called J&M on short notice after a previous company flaked two days prior and I already took off work. Liz in the front office is awesome, the whole teams seems very skilled and helpful. I highly recommend, and will keep in mind they help with emergency services too. read more

Discovering that your home has "mold" can be shocker. And, once over the realization that you have this issue, you are faced with the daunting task of finding someone to resolve the issue for you. Been there, done that. After interviewing several mold and restoration contractors, we chose J&M Inc, out of Chandler, and I couldn't have been happier with the results. They fixed the problem as best as you could possibly hope for. My "new" 23 year-old home had water leak issues before I bought it. During the inspection we discovered flaking paint on the walls in a couple areas. J&M sent out Paul and he identified the damage as a likely source for mold. Paul cut out a piece of the drywall and showed me the mold growing on the inside paper surface of the drywall. J&M came out and cut out all the damaged areas, scraped away as much mold as they could get off using mechanical means, carted all the contaminated material away in bags, then used non-toxic natural liquid mold killer (made from plants) to coat every surface they worked on. Once completed, they had the area tested and validated they had removed the mold. J&M performed the work at my house in early September while it was still very warm. Their crew blew me away with their dedication and hard work to help resolve my issue. One of the guys spent three hours under an air conditioner platform making sure the area was cleaned and prepped. Then he painted it with KILZ, sealing it from future water penetration. I had thought the entire platform would have had to be replaced. J&Ms hard word saved me a bunch of money. I couldn't be happier with the results. Paul, their head troubleshooter is knowledgeable and very friendly. Liz, who does the scheduling back at the main office is also super friendly and easy to work with. These are GREAT people to help solve your mold problem. They also do carpet cleaning and A/C duct cleaning, among other services. If you need the services J&M offers, hire these folks and you will not regret it. Fantastic people who work very hard to resolve your problem, like it was their own problem. read more

I am very happy with the results. I was ready to buy new carpet due to a bad stain but Ray managed to get it clean and save me a bunch of cash. Thanks J&M! read more

May 2016: We were the unfortunate victims of an un-detected water leak in the shared wall between our kitchen and master bedroom. After discovering obvious water damage to our kitchen and bedroom, we called our insurance carrier, and we were referred to J&M for remediation. I could not be happier with the quick-turn response, the quality of our response team, a complete attention to detail, and the result of the remediation. Roy and Jamerson - our response team, had such a great attitude, and greatly assisted with converting a crappy situation into a positive experience. read more