I bought a puppy that was supposed to be a miniature poodle oct 23, 2025. They told me to take the puppy to version vet office but I felt I should go where I take my other baby dog. The puppy was not the right breed & has a genetic health concern Degenerative Myelopathy (DM) -- a hereditary spinal cord disease known to cause neurological decline and eventual loss of mobility. This is very heart breaking for my family. We love her very much. There were 3 puppies for sale. I bought one green eyed beautiful girl. They are very expensive. I called & let the store know of the puppies condition. She has been having some episodes that I knew were not right. I'm glad I took her where she could be helped. I asked that they not sell the other puppies & not to purchase from that breeder again. The store was not rude at all but made no attempt to reimburse me in any kind of way. I've only had Hazel a week. read more

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Please understand that this is a post of concern and heartbreak. We are new in town and have some pets so we decided to stop by and check the place out. It was dark and dingy and the lady at the front said hello and offered help if we needed, but never looked up. My concern is focused on the 15 parakeets in a cage that was too small for that many. The cage was stacked on top of two of the exact same cages. They were empty. I'm not an activist picking on this store, looking for a battle. It was truly heartbreaking to see. I found my husband so we could leave, it was upsetting. They could move but, they deserve better. I wish I had taken a picture. Please fix this, it is so sad to see. Thank you. read more

I bought a puppy 2017, she was ok for first year but then started to decline. I am now facing a $7000 neurology surgery and my poor dog is in pain all the time. Do yourself a favor adopt a nice dog from the shelter, do not contribute to people who make quick profit with little care for the long term of the animal. I knew better, look at this place! It's a mess but I did not listen to myself. I love my dog so much, she is the light in my life and I will do everything I can to help her. My hope is to deter others from supporting this place and spare you the heartache. Edit update 12/8/21 Surgery was $8500.76 not including all of the previous conservative medical treatment over last two years. Edit update 1/30 My poor sweet girl did not make it. She has died at 4 years 7 months and left a huge hole in my heart. read more

J & M Pet Land - $8500 bill - Pet Groomers Near Me - Clarksville, Tennessee

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I've completely lost hope in this store. I've been a hand full of times and I always find something that disgusts me! I went today looking for Kuhli loaches (fresh water fish) they were COVERED with ich! I called before hand to ask if they had them, and I was so excited that they did! I got to the store and saw the state of the fish. I asked the cashier if someone could "look at the kuhli loaches with me" (my exact words). She grabbed the little catch cup and was ready to pull them out and sell them to me knowing that they were sick! On another occasion I went to get frozen feeders for my snakes, and they looked like they had been thawed and refrozen about 3 or 4 times! They looked disgusting! Everything in that store is way over priced, poorly cared for, and probably sick! read more

Great experience! Nice employees eager to help! Every fish, reptile and animal looked well taken care of:)

Horrible conditions of reptiles. Undersized hides for snakes, improper substrate, bone DRY water bowls, and ridiculous prices which will just keep these animals trapped here longer. It'a very clear that humidity is NOT monitored or maintained judging by the shed coming off in bits and pieces So embarrassing and pitiful, and an AWFUL image to give a potentially uneducated buyer. read more

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This is a horrible horrible place, every animal I saw in this god forsaken establishment is being mistreated. I'm so confused on how this isn't illegal. The water conditions in the fish tanks were horrific, poor axolotls missing limbs, poor rabbits in terrible living conditions. The most heart breaking thing I saw was a lizard, such a sweet baby and looked heartbroken and sad. He was trying to claw his way out of his tiny enclosure and looked so so miserable. Not to mention everything here is over priced and the conditions even of the store itself were disgusting. Please don't come here, it's heart breaking and I cannot even express how horrific. The owners of this store have a special place in hell. read more

DO NOT BOARD YOUR ANIMALS HERE!!!!! Absolutely horrible from the customer service to the way they treat and handle their pets. Multiple times I have tried to buy crickets... they don't have any. The lady said "sorry we don't even have any to feed our animals in the store." Wow really and they would not get their shipment for another 2 days!!! Recently a friend quit there due to the boarding job. This person got off at 3pm and did not return until 9am. The boarding dogs did not get let out during the evening hours when they were off!! All of the tanks are disgusting and not one of the animals have fresh water. Stay away from this place. If you have any reptile needs please visit Clarksville Reef and Reptiles. The employees there are very intelligent and always cleaning the cages as well as feeding the animals. read more

J & M Pet Land - 2yr old bearded dragon on layaway. Look at how disgusting his water is! - Pet Groomers Near Me - Clarksville, Tennessee

I went in here a few years ago to look at some reptiles, just to view, and some young kid was looking at them with us. He called over an associate and before we knew it, he was holding a ball python. The associate walked off, and we watched as the kid swung the snake around like a toy, banging it on the floor and shelves, etc... After a couple minutes the snake fell on the floor and when I tried to get a hold of it until an employee could come, it bit me. The employee came over, saw the bite, and killed the snake. They did nothing to the kid. Now, a few years later, an ex employee that I've become close friends with is telling me they force breed animals, especially dogs. They sell the puppies after, and most of the time, the mother dies during birth or is killed because they bred an adult male with a still puppy sized female, and puppy birth literally breaks them. On top of that, looking at the other reviews, animals are dying soon as they leave that shop. Don't go to this hell hole, they're heartless toward animals and the only reason theyre still in business is because the owner, who also owns a car lot across the street from the place, continues to fund it and has high-standing connections. read more

Good place very friendly and nice ppl working lots of fish and animals love this place will be going back

Aside from the bad reviews i have seen, i disagree with most things people are saying. The store does not stink, the fish are all in clean tanks, the staff is friendly, and only one reptile seemed distressed but it was most likely because the store was busy and many people we're walking past it's enclosure. Yes, the tanks are going to be small because a pet store is meant to be a temporary home for an animal. if you go to petsmart, you will see 20+ animals in a 10 gallon or less tank. This place has all of their animals, besides small fish and feeding mice, in their own enclosures. I love this store and will continue to shop here and support this amazing local business. read more

I ignored the countless other poor reviews and I'm terribly regretful I did. Completely filthy store. Dishonest, uniformed staff. I would highly recommend saving yourself the hassle and finding a different pet store or groomer to take your business. read more

Cashier was pretty rude. When I asked her if the military discount included veterans her tone was rude as hell instead of being as nice as I was about it when I asked. So no I would not recommend. read more

I love this store! It is a little family owned pet store with reasonable prices. Everyone is friendly and have always answered any questions about my pets that I had. I bought a bearded dragon from PetSmart that died of parasites and was sold to me way to young. And so I bought one of there bearded dragons and it has done great and very healthy. There feeder bugs are cheaper then other pet stores and they always help with letting me know everything we need. We are in there at least 2 or 3 times a week and it isn't the closest store to me I would rather drive a little farther to there store than the other pet stores. They love when we bring our pets in with us they are always affectionate to them and playful they have even clipped our puppies nails for us for free once. they are great and I am very thankful for them and the fact that they go out of there way to make sure we are happy and took care of and so are our pets!! read more

It's really unfortunate seeing pet stores like these. All the animals have dirty water, and are in dirty cages that are way too small. The one dog they had was a three month old puppy they had which was covered in feces and kept in a VERY small cage with metal bars that was obviously hurting his poor paws but the people who own/work there obviously don't seem to care for any of the animals. Very sad, very disappointing. read more

The facility smells worse than your typical pet store. The fish are kept in terribly dirty water. The puppies are overpriced and appear to be malnourished. Mostly everything looks just terrible. The store has an overall depressing vibe. It's a wonder how this store is even open read more

This place smells horrible! Yes it's a pet place but I've been in many pet stores and they've never smelled as bad as this one. First thing I saw was 3 ladies at the front and pee on the floor. They were to busy talking between themselves to even clean up the mess. Stuff was just piled up and they really don't have much. From the smell, the mess in the floor, and the clutter I didn't even touch anything in the store. I won't be shopping here! read more

Walked in and saw a tortoise on the tile floor in a pen. He didn't have food and little water. Employees were too busy on their phones to clean up the poop from him on the floor. He shouldn't have been on a bare tile floor. Fish tanks were over crowded. Two puppies and we weren't allowed to even touch them unless we were handing over payment. read more

I would not even give them a star but I had to in order to make this public. Let's start off with my husband wanted a dog for Christmas so we went looking around Clarksville trying to find a lab or a lab/pit mix. As no other store or shelter had one as we love to adapting as well. We came across pet land and a sign that said they were selling lab and pit mixes. We thought we had got lucky because we literally took months trying to find one. The employee whom worked there stated the dogs they had for sell came from a breeder and that the two in which they had left we're lab and pit mix. We purchased our now dog named Rocko. My husband is military and we were set pcs soon so we waited to get him tested for his dna. As all along as he seemed to be growing was definitely not looking like a lab or a pit or both. As we pcs and moved to a different state we soon got him into a vet for check ups and such they asked if we were for sure about his breed and we stated what they told us of date of purchase. The vet said no way and asked if we wanted to run his dna and we did. Came back that he is nothing of a lab or a pit. He is chow and border collie. As I called to speak to a manager I was told he wasn't available and he would call me back. A few mins went by and the employee called me back telling me that they can do a refund as if I bring the dog back. We have had rocko going on months now as well as when we purchased him as all dog lovers do they make them apart of the family why after so long would I then bring him back as it was your mess up in the first place for telling us he was a different breed then what he is. I told her to please let the owner call me back as it's Unprofessional to have employees handle something a owner or a manger should as I asked to speak with one in the first place. She then hung up on me and it's just rude to not own up to your mistakes or sympathize because although he is not what we wanted we love him just the same and wouldn't want to return him due to someone's unprofessional knowledge of things your selling in their work place. Especially a pet store! A pet is part of the family not an object as which you just return because the buyer was told the wrong information by the seller. It's an unprofessional place of business as well as uneducated staff. read more

Very nice and well stocked with fish, Guinea pigs, reptiles, rabbits and puppies. They sell pet supplies and also have pet boarding. I took off some stars because they left cleaning supplies and boxes or boxes with reptiles on the floor. read more

Worst pet store I ever been to it smell just awful and half of the fish tank look like they haven't been clean in years and the dogs cage was covered in poop just awful place to go read more

I scheduled to have my Yorkie Poo groomed and wheny husband had dropped him off to the store I had called a little later too make sure they had my phone number on file for pick up. When I called the store the lady who had answered was adamant telling me that they did not have my dog there, and kept telling me the only dog that they had there was a standard poodle... that was the first issue when my husband went and picked up our dog and brought him home his hair cut was TERRIBLE. They chopped his whiskers off an left bald marks everywhere on him. I'm 9 months pregnant and could not go back up to the store so I called the next day.. they refused to let me speak to a manager or the owner. The lady who answered was more than rude EXTREMELY unprofessional did nothing but scream and hang up after being called back for us to request the manager or owner refused to let us speak to the owner or someone who could be helpful.. I highly do not recommend grooming or even service from them.. read more

I can no longer buy fish from this establishment. I flush way too much money away if I shop here and an employee had the audacity to tell me it was just my tank. My tank that has been established now for a few years. Funny thing is, if I buy anywhere else, I almost never have a dead fish within the week. Buyer beware! read more