Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

After being called a liar about my key fob to my new car not having an actual key, they finally…read moreagreed to get me a key for my fob. Then guess what, they gave me the wrong key, was told id get a correct key soon. Weeks went by. Nothing. Key man ghosted us. I call auto track, talked to Jeff, he said "all you like to do is argue." No, if that was the case i would have been calling you way before 2 plus weeks had lapsed. I called once, you argued and said you "finished the job" and for me to "just put the key on a key ring, it doesn't need to go IN the key fob." You promised me a working key that FITS in my key fob. And said many times "its only $50...Its not that big of a deal." Then why are you making it a big deal?? Its just a $50 key fob! Stay away from this business. This was only 10% of my really bad experience here. I saw the reviews and was like, its cant be THAT bad.... Its that bad. Lol he also wont stop texting means calling me now that he wants to SUDDENLY fix my key issue after i said i dont want to wreck his google ratings. Nope. Sorry bud i gave you a chance. He also said "its okay, ill report it to google and say you're lying about everything." Lolol then why are all the other bad reviews still up??? Read my past google reviews. Im not a karen. I usually leave very positive reviews for local businesses. Not this one. This was shockingly bad. Jeff also had blood dripping from his knuckles and face for most of our interactions. Dont know what that was about... One more thing, Jeff stop saying you "discounted the car for me." The car was listed at 11k before i came it. I bought it for 11k. You didnt discount anything "For me."

I used their "Contact Us" form to ask for some more info to be emailed to me. I received a canned…read moree-mail that said they would get back to me but if i had questions, to call. The I get a one line message from "Joe" to give them my phone number so they can text me the info. But Its a PIA on my Flip Phone so I responded "Please just e-mail it". No response. So i called the number on the e-mail and got a recording that I was going to be recorded, then two rings, then disconnected. I tried again and the same thing. So I called the number on the website and got Jerry who explained that a) Joe was at the other shop and does not e-mail, and 2) They are having trouble with some middleman "contact manager" provider. He was nice and offered to go out and look at the car and try to e-mail me some info. Then "Mike" calls me and asks what i'd like to know. I explained that I had asked questions on the "Contact us" form but because you get no record of it - I could not remember exactly what I had asked - also having inquired about other cars at other dealerships. So I'd like it e-mailed when they get their e-mail fixed. Mike lit up, told me to stop wasting his time, called me a jackass and told me to F**k-off and hung up on me. Nice impression. Proceed at your own risk - Mike demonstrated the character and psychological balance of a small soap dish.

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

Service? What service? They had my 05' Deville on three separate occasions, never could properly…read morediagnose the problems that existed, and were all covered under warrantee. What a royal pain in the arse, and frustrating? Ohhhh yeah!! Additionally, their loan car was a Deville that had a plaque pasted to the wood grain dash that read "no smoking"... Looked like a sign in a taxi cab . However, the car reeked of stale cigarettes. The wipers did not work well, but when they did, there was no washer fluid.... which would have been nice to know about in advance! Took my car to Cadillac of Bellevue. . . there was a clear difference. Problems solved, and no nasty loan car. The service guys at Valley were polite, friendly and very frustrated that they could not figure out the diagnostics... I just think they were technologically challenged. It was however, quite apparent that the service department at Cadillac of Bellevue KNEW the definition of "Cadillac Service" and performed it to a perfection. My advise to Valley Cadillac would be to send your polite and hard working service crew to school. Give them the tools they need to do their jobs, and do them well. Otherwise, its just a matter of time before Valley Cadillac goes the way of the AMC Pacer. This is just my opinion. I've shared it with other Cadillac owners who have had the exact oposite experience with Valley Cadillac and swear by them... this was just MY experience.

Purchasing a new Mitsubishi Outlander PHEV from KarMart and extremely satisfied with the service…read morelevel. The sales representative Oscar answered all of my questions without hesitation and kept me in the loop until the car arrived. Found it refreshing that the sales team listened and only offered services I was interested without being pushy. Highly recommend and will be visiting again in the future.

I visited this location after a phone call. I received a call back from a salesperson. I have a…read morehistory of purchasing in excess of 10 vehicles in the past several years. I impulse buy so I never seem to be satisfied. The salesperson called me back and I told him right up front that I will not be past down to a different person and play the pass the guy around because they think they're not going to make a sale. So essentially it's a waist of time for the most experienced to attempt to make the deal based on first impressions, looks, and what you drive up in. I walked into the business and was told the person that I spoke with was out on a ride. When I saw him come back I expressed my thoughts of the way that I felt about him already passing me down to the person with 1 month experience. I accepted assistance from the new person noting the funniest thing about all of this was that he failed to lock in the sale of the party he chose to take over me. Taylor was extremely polite, took all off my information back to the person in charge of approving the deal. Poor Taylor thought that he was coming back to me thinking the deal was going to not go well. I looked at what the off was, accepted it and the deal was made. This is when I found out that the person that took my phone call was getting half of the commission of the sale for simply making the phone call. No matter how moderately I expressed my disappointment being known to get rather boisterous he was still getting half. The deal went through without a hitch and I was satisfied. Let it be known car salespeople do not make judgments or assumptions that the people pulling up to your establishment will never qualify to purchase a vehicle but they do play the pass. That happens with any dealership though. The top sales person will pick and choose whomever they think that the deal will easily pass. Well... mine did and his sale didn't so there. Goes to show don't play pass especially with someone like me with mass experience from the buyers perspective. All in all we walked away satisfied.