I had a gold bracelet I wanted to sell, so before I went into this pawn shop, I weighed the…read morebracelet myself and looked online to get a rough estimate on how much scrap gold was going for at that time. ​Based off the online price of scrap gold at the time and the weight of my bracelet, the bracelet was worth $300.00 I knew that the pawn shops price for scrap gold would be less than the online price, so I used the online price just ​for a rough estimate to keep in mind. ​I went into the pawn shop and spoke to the guy behind the counter for a few minutes, and I'm assuming the few questions I asked him about gold gave him the impression that I didn't really know anything about it. Which is true, I don't know anything about it at all, except for the scrap value of it online. T​he guy offered me $150 for it and told me ​they offer 10 to 15% less than standard scrap value because of the time it takes them to prepare gold to be scrapped , I told him that when I looked online at scrap gold price and ran the numbers, the bracelet is worth around $300. He proceeded to tell me that the most he can give me for it is $150.00 I was going to accept it because I needed the money, but when I handed him my driver's license to finish the deal, he reminded me that my license was expired and I would need to come back in with a valid form of ID to go through with the deal. ​All and all, my driver's license being expired that day kept me from losing out on $100.00 because a few days later I went out to a gold buyer in sequim and he offered me $250.00 for the exact same bracelet!!

I love this pawn shop. The staff is friendly, the prices are reasonable, and they are close to…read morehome. One of the employees, Matt, is a wealth of information when it comes to firearms and ballistics information for bullets. Additionally, my family appreciates the owner, Brian, for helping run the local archery range and for teaching the youth about archery. Thank you all for everything you do!

Nice owner. Good hours and a variety of items to buy. Tries to give the best price at the time for…read moreitems sold or pawned.

I had brought in a firearm to sell about a week ago.The man on shift at the time and myself settled…read moreon a selling price the only thing was I would have to come back on Monday to receive payment because the banks where closed it being Saturday. Reluctantly I agreed and show up at open time the following Monday ,ready to make the sale ,only to here the same guy that had shaken hands on our deal only a few days ago tell me "oh we can't do it anymore". I asked him why, and he told me that they didn't won't to make there deal anymore no other reason then that. The price was very much in their favor. Very unprofessional and shady. I would give this second rate business a no stars rating if I could. Save yourself the disrespect and deal with actual professionals elsewhere.

The old lady who works there, complete jerk. I brought a ring in to see if they would take trade…read moreand she like we see this ring all the time! I was confused because this ring was special made. I said really and she said ya but it's four diamonds instead of one big one. Ok clearly that's not the same ring. I asked if they knew what they would take trade wise amount for another ring. She told me it's close to closing so she's not even going to bother looking. Her attitude was completely ridiculous and I won't be going there again. Honestly with the attitude and customer service I'm surprised they are still going...

Worst pawn ever!!! I went there in uniform and the guy there was an asshole to me! Just because I…read moreasked him a couple of questions!! Then guess what he told me he was not going to sell it to me! So I just left! Don't waste ur time on this place!!!!

id like to put a shout out to Drew and the guys at Bay st Broker,s !! I cant say enough about these…read moreguys on how they helped me out as I was living in my vehicle for years and my 2 expensive guitars were in his shop as I was BROKE. There were a few times I had to call Drew and ask for some more time, I promise ill be in soon, and he would understand and show some compassion, which is rare these days. If Drew needed anything from me, id be honored. I picked them up now, my babies are back, and I thank you guys, your the frickin best, and people, if you need help temporarily, go see Drew and the guys, most definately recommended. Thanks again guys !!!

We have been patronizing this establishment for many years. We have maintained an excellent…read morerelationship. Drew and Clayton have always been professional, courteous and considerate. It's been a pleasure to interact with them. Their policies, and pricing are reasonable and fair. Highly recommended.

The service is always friendly and fair. I love the selection they have of different items every…read moretime I seem to come to visit. They do allow some wiggle room with prices if needed be which is always a helpful thing that's for sure. I truly enjoy the place all around

From the owner: Collateral Loans on quality goods like vehicles, firearms and accessories, musical instruments,…read moreaudio equipment, video game systems, tools, gold and silver jewellery and much more.

Went in to try and sell an older but fully functional and mint condition DSLR that is selling used…read morefor $300. They rudely accused me of being aggressive when my glasses fogged up, and told me I've been in telling him sob stories when I haven't been in the store in years. He then told me I was being ridiculous, and even said I was ridiculous to try and sell a camera so I can feed my kids! While I dont mind that he didnt want my item, all he had to say was "Nk thank you ma'am, I'm sorry " or whatever, not accuse me of bringing in garbage and basically throw me out! Looks like the ancient dinosaur that runs this place needs to retire.

Britains! This place has a very large amount of the collectible toy soldiers. I say toy hesitantly,…read morebecause Mike, who owns this place, is pretty serious about these classic playthings. He has a large array for sale, and there is a lot more than you see in the store. If you like Britains, this is the dealer for Vancouver Island,BC. Mike also collects other toys, models and is a huge Viewmaster enthusiast. It is a well organized and decent pawn shop, and doesn't have that smarmy feel a lot of them do. Worth a look inside if you're in the neighborhood. I'm not a gun fan, and kind of wish they didn't carry them. Just my personal opinion! A great place to visit!

Horrible service. Don't recommend coming here for anything. Horrible quality and rude employees.read more

Susan was very professional and helped me unload some gold and the price was right. They are very…read moregood and k own their business well. Great experience from start to finish. Have returned a second time and $$$$ made my day!

This is the best pawn shop in the Northwest. I've had experience with the other pawns throughout…read morethe years but once I did business at Ben's I don't go anywhere else. Besides supporting a locally owned business you establish a working relationship with them. They are all great and are fair and honest rare qualities to find in this business. Thanks a million everyone at Ben's appreciate you and keep doing what you do!!!!

Great shop and great folks ! Very helpful and…read moreknowledgeable...the guys back in the gun section know their stuff!

I go here quite often for either buying or getting a loan. Most of the time I feel like I was…read moretreated fairly and with respect. They are a business afterall so of course they are going to want to buy items as cheaply as they can. Then sell for a less than new price. That being said sometimes they will come down on the price. I've had mostly good interactions/transactions at this pawn shop. In my opinion this is the best pawnshop in Whatcom county

Stereotypical Pawn shop. If you are looking to pawn anything, expect to get less than 1/3, of it's…read morevalue. They can't even bother acting as if they care about you as a customer. I have been to this pawn shop on a few different occasions over the years. Customer service is like night and day, depending on if you are buying or selling. For example, I had an extra portable air conditioner that I was willing to part with in the heat of one summer. I paid over $500 new. I took it in on a Sunday. They were the only place still open and they offered me less than $40 for. I said no way, which they all laughed at me as I packed this air conditioner back into my truck. They insisted I would be back. Instead, I put the air conditioner while still in the parking lot, on Craigslist and within two hours, it was sold for $240. I wasn't in a hurry but because the demand was high, it sold very quickly. I got what I wanted from it and was able to give a great price on a barely used air conditioner. No heckling, no snide remarks and didn't just sell something to a shark who is so used to getting his way, he won't even pretend as if they care about you business. Saying all that, prices on items are pretty fair. They seem to have a great selection and variety of things from electronics, tools, dvd's, jewelry and I'm pretty sure they have plenty of guns as well. My vote is 3 stars for their inventory. I am sure their prices are okay, due to the unbelievably unfair pay out, to people selling their stuff. I am recommending you take your money elsewhere. My opinion is based three deprecate and embarrassing experience's I have had over 20 years. Don't be surprised to get laughed at, if you choose to ask for at least 1/3 selling price. If you choose to sell your things that have value, be patient and sell it yourself. Get what you mostly know it's worth.