Clear upfront communication. Arrives on time and very quick to investigate and fix the issue. The part I specifically appreciate is the fact that he explains the issue, what repair was performed and how to prevent the issue from re-occuring in future. Very Strongly recommended. Rajesh read more

Mr. Carrillo and his wife have attended to our needs in pluming and piping for the last several years. They both together do a great job and make sure their job was well done before leaving. I would recommend this team to anyone. They are friendly and family oriented. Their work is great. read more

Hate to give a bad review, but he ghosted me, and I'm very disappointed by his lack of integrity and professionalism. We have a hydronic systems for our condo and he is supposed to be the expert. He installed a purge valve, but the result was cold water in the shower. He's blaming the water pressure and the check valves, and his fix was to turn on the heater. I did this for a week, but once the heater automatically turns off (90s in my small unit) I get cold water again. So glad I found "East Bay Hydronics" in Emeryville, Matthew is the best with hydronic heating systems. He knew the solution right away, fixed it and also fix the pressure on my sinks. I used to complain about the water pressure and extra time to get hot water, but now it's like magic. read more

Very responsive and family owned and operated. Highly recommended them over any of the dozens of plumbers I've hired in the east bay.

jeff and his partner do outstanding work! fast, efficient, and very communicative. He's especially good with tankless water heaters.

I called them to help with a clogged pipe, and I'm so glad I did. They were professional, arrived on time, and handled the job efficiently. I appreciated their honesty and clear communication throughout the process. I'd highly recommend them for anyone needing trustworthy plumbing help. read more

J Carrillo Plumbing and Drains - Plumbing Near Me - Hayward, California

Jeff and Norma are an amazing team. Their prices were great and they were able to fix our issue (including removing pre-existing damage/failed repairs from prior plumber) within 1 day!! Will definitely use them next time we need plumbing work done and would recommend them to anyone who has need. read more

They were so great! Very informative of what was wrong with our toilet and got the job done within an hour! Price estimate we got from them on Yelp was exactly the same. They also noticed some loose bolts and helped us tighten them as they fixed our wax seal issues too. read more

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Reasonable prices and great service! Jeff and Norma are a very friendly pair who helped me out and efficiently explained what needed to be done to solve my leaking shower valve, helping me find the right parts for the job and going on from there. If you're in the bay in need of a plumber, dont think twice! read more

They quickly responded to my request and came on the same day to fix my drain. Highly recommend them to others

A while ago I was struggling with my toilet, as it was overflowing and I wasn't sure what to do. I lived in a rental around the Hayward/Union City area, and I really didn't want to cause any damage to the property. I found J. Carrillo Plumbing with a quick search, and I was able to get in contact with Mr. Carrillo. The service was quick, efficient, and reasonably priced! They got rid of the problem in a matter of minutes. Talking to them and being there while they work shows me they are very nice and patient, and they enjoy what they do! I absolutely recommend this plumbing business if you're ever in a bind with your toilets, showers, etc! Will be calling again. read more

Husband and wife team.The only reason I'm giving a three is because they were very nice and fixed the issue, but I would not trust them if you plan on doing anything else that day. They were 4 hours late and not communicative until I asked where they were. They were supposed to be at my house at 4, I had to reach out to them at 4:30, didn't get a response till 5:30 saying that'll be another hour, didn't show up till 8pm. By that time, I was panicking while trying to find a new plumber to come in the next day because I couldn't trust they would show up. They didn't offer any sort of recompense for being so late. Also it wasn't clear they would replace my chrome sink trap with plastic and take the old one away. I should have said something, but at that point (almost 9:30pm) l just wanted them out. If only they showed up on time. I dislike that I'm giving a small, local business such a bad rating, but it was such poor customer service. However they seemed like decent, capable plumbers. read more

J Carrillo Plumbing and Drains - Correspondence for what was supposed to be a 4pm appointment. - Plumbing Near Me - Hayward, California

Jeff was great to work with - and helped diagnose and fix my problem quickly. He was able to source parts and fix the issue quickly, at a price that was incredibly competitive. Thanks Jeff - we'll call you next time we need any plumbing assistance! read more

They did a wonderful job and were so patient when my sink was missing a part and I had to run and get it. Wonderful service and a great job. read more

J Carrillo Plumbing and Drains - Bar sink - Plumbing Near Me - Hayward, California

Again another phenomenal job. I had two problems at my house during the holidays (master bedroom shower leaking and new tubing for the wayer on the new fridge). I called Jeff and he finished the job qithout breaking my pocketbook! Very pleasant and courteous as always. I definitely recommend his company and his services for all plumbing work. Thank you Jeff! My family and I greatly appreciate your services! read more

I reviewed all the YELP PLUMBERS and saw these guys had excellent reviews. Gave them a call and they came that evening to unclog my shower that was draining water VERY SLOW after each use. Comes to find out it was hair built up over the 9 years of living in my condo. It was a husband and wife team. The wife came in and did her thing. I was like " YOU GO GIRL". "Girl Power" to the women Plumber! Very nice and professional team. We even talked about their last name sounding familiar with people I went to Tennyson High school with back in 1982. Thanks again guys. read more

I had an appointment with Jeff he did not show up , not even call or text that won't be able to make it , then I texted him and he tootle that he got stuck with a project somewhere, and told me that he be in within 40 minutes, I was waiting and waiting and nobody showed up . This person is not reliable. He could have told , or texted me that he is not interested to do the job. For this reason, I would not recommend his service. I'll give him zero rating for customer service. Does not have a word of honor read more

I have an old Hydronic Central Heating system so finding someone who knows how to work these systems are few and far between. It did take a while to get things 100% working, but please keep in mind this system was 30+ years old and never fixed or serviced until Jeff showed up. I had a new circulation pump installed as well as a new control module. The old style mercury thermostat was changed out and a new digital (and programmable) thermostat was installed. Excellent work by Jeff and will recommend. read more

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NOT PROFESSIONAL AND NOT RELIABLE! He will give you cheap cost for the job but will not show up to do the job. So, you will be loosing money waiting for him + opportunity to hire someone else who is more reliable. See photo for the facts on how bad this guys is and not having courtesy to respond! He must have faked his account to get these many reviews. Don't trust or rely on him! read more

J Carrillo Plumbing and Drains - Plumbing Near Me - Hayward, California

Highly recommend this family business. They do same-day service and were able to come out within an hour!!

I had a gas leak at my meter home by Southern California Gas Company Johnny's brother Victor came out and replaced a 14 ft pipe under my house Victor and his helper did it in an hour and a half excellent job and a reasonable price was charged happy to pay it Ron G Westchester resident read more

Thank you very much j Carrillo plumbing For you excellent job I really appreciate your your services I recommend thank you. read more

Our kitchen sink (garbage disposal side) was plugged and would not drain, we searched and called all around looking for a decent estimate... We even called Roto Rooter. Roto Rooter quoted us over $250 for the first 75 minutes of work, and even tried to make it sound like a deal with adding the notion that the price included drive time, and the job doesn't start till the technician(s) arrive. Um DUH shouldn't all the jobs start once they arrive, and unless they are flying plumbers in from NY I would hope that I was not charged for any drive time to a paying job. Anyway, we found J Carrillo on yelp and read their reviews, explained problem, asked for a quote, and he was VERY reasonably priced considering the job. He arrived same day within 10-15 minutes with his partner (wife or sister, I assume) of the call and was able to fix out problem within 30 minutes. I will use this business again should I ever need a pipe cleaned, unplugged! read more

A Very Kind honest and hard-working couple. We have used their services several times. They are prompt and reliable. We all know calling a Plumber can be a little scary with pricing etc. But I know we are in good capable Hand with Jeff and his lovely wife. Please give them a call when you, unfortunately, need a plumber :) read more

Seriously don't look no further for your plumbing needs. J Carrillo Plumbing has got you covered. Basically we wanted to replace our old undermounted sink and faucet. A task (sink replacement) we initially thought was impossible without major work to our countertops, Jeff and Norma came to our home on short notice, looked under the sink and said they can do the job. They then gave me a very reasonable quote, recommend some products even referring me to a plumbing store where we found the perfect sink. Jeff and Norma are professional and work great together as a team. My son really enjoyed their company at our home. Jeff and Norma know their stuff and it's true they are good at what they do. Friendly, good communication, and knowledgeable. We are VERY satisfied customers. Thank you! read more

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Jeff and Norma were fantastic! Some other reviewers mentioned that they come later than scheduled times. That's because they take the time and effort to ensure that each client's problems are completely handled before leaving. Rest assured that when they show up, they will get everything done and ensure your plumbing needs are all settled, just like what they were doing for the previous client. Jeff and Norma came to my place to fix my rusted bathroom sink. My new sink was too big but they were able to drill my countertop to make room for it. In addition to installing a new sink, faucet, supply lines, and angle valves, they also fixed the leaking nipples inside my wall. Jeff also checked up on leaking hoses and another leaking bathroom faucet, even though my appointment was just for my first bathroom sink. Jeff and Norma are a great duo who do a great job while charging fair prices. I will only be calling J Carrillo Plumbing and Drains moving forward. read more

Very sweet couple. Did a GREAT job. Educated us about a lot of other plumbing related items on our property. We look forward to utilizing their services for other projects. They came on time and left the place nice and clean. read more

I requested a quote for an install for a thermocouple for my water heater. I didn't have hot water for a week. I had the part already, I just needed an easy install (less than 20 min). Jeff responded quickly with just the quote. To be fair I did have fair quotes from others, but Jeff was willing to do the job the next day on December 23rd. One guy offered to do the work for me for double the standard rate just because it was near Christmas time, shame on him. Jeff arrived in the time period he stated, and did the job professionally and even offered me some free tips for my sink and toilet, and offered some interesting conversation as well. I found Jeff to be sincere with high integrity. Thanks Jeff! read more

J Carrillo answered all my questions regarding leaks I was having at my house. He is very knowledgable and responsive and helped me get my issues resolved. read more

There was hardly any water flowing from my kitchen faucet. I thought I might have to replace the whole faucet, but Mr. Carrillo fixed it in few mins. The bathroom faucet and the toilet seat also needed some tightening. He also fixed those issues for me. Mr. Carrillo is very professional, he is very responsive, he showed up on time and lastly his pricing is very reasonable. He is an excellent plumber. read more

Yelp suggested J Carrillo plumbing when I looked for emergency dishwasher drainage services after 1) my first plumber bailed on me midway through the job; and 2) the taskrabbit I hired to replace him cancelled at the last minute for his appointment. Jeff was a lifesaver: he quickly and completely fixed the clogged drainage that was backing up water into our dishwasher, he explained what caused the clog, and he reassembled the dishwasher that the first plumber kept disassembled. Plus, he charged a very fair rate for the service. I highly recommend and his company are now our go-to plumbers! read more

Responds very quickly to emails about a potential job/new client, however, is not on time to appointments. Explanation of experiences with this business. For bottom line, skip ahead to the end: Job Quote: Tuesday: Was suppose to be here at 4:00pm, Arrived at 4:15, with no apology for the delay. Suppose to start the job at 2:00pm, Wednesday, the following day. He called around 12 to notify that he would now not be available that day- truck needed repair. We understood that, and told him to take care of that. He told us he could complete the job the following day. Unfortunately, we had already moved all of our commitments that were suppose to be done this day, to the following day, so now there's a schedule conflict. Suppose to start the job the next day, Thursday. We moved our schedules around specifically to meet the new start time, and date. Stated he would arrive between 8:00-8:30am, and would complete the job by 5pm. At 9:30am, I texted him inquiring where he was. No response until 9:52, when he stated he would be here within 5min. That didn't happen either. Finally arrived at 10:15am and completed the job at 10:00pm! Because of the delay, we missed our holiday Christmas Party, which we would have made, had he gotten the job completed by the estimated time frame, 5:30pm. Also, because he was 2 hours late that morning, I could have gone to my doctor appointment at 9 am. Again, he did not apologize for being late that morning. Most of the reviews reflect happy customers, and positive experiences, however, that is not what we never received. The lack of communication, untimeliness, and lack of professionalism is VERY disappointing. The work done, however, exceeds expectations! I can overlook untimeliness, so long as there is communication, which leads to professionalism- it's not a deal breaker, just communicate with me so I can plan around it. Overall, the job was completed in one day, and done to our satisfaction. Jeff and Norma are very personable, friendly, knowledgeable, and patient. We really appreciate all of the explanations. I felt bad seeing their kids left in the truck all day long, but my house isn't kid friendly to invite them inside. Maybe a babysitter would be best? I'm sure Jeff and Norma know what's best for them though. For job explanation, we had them install a Tankless hot water heater in an existing location. The storage tank had already been removed, and almost all of the materials had already been purchased for the tankless, including the Permit. Their only job was to install the Tankless and run a new gas line to the unit. It took them 12 hours to complete these two tasks. Update: We have hired Jeff and Norma for other jobs at our residence, and the same things I mentioned above took place. What I will say is that they are really willing to get the job done in one day once they are here. They are extremely knowledgeable in this trade, and I've passed along their contact information to several friends. read more

Fast, reliable, thorough, and efficient. Thank you for coming Jeffrey read more

I was very satisfied with their service and I was glad I was able to help with their family business by using them because they are not just plumbers but they/owners that ate good what they do but they are also good honest and very nice people. My experience with them was beyond my expectation. They ate fair with their estimate and they did not charged me a dime to come and check my toilet flange leak before they work on it. It was not just replacing the wax ring they had to replaced and elevate my flange to flush with my tiled floor to fix it right, I also ended up using them to repipe my old pipe to copper because they gave me good reasonable price compared to quotes I received from several local plumbing companies. read more

I needed a licensed plumber to simply review a Performance Checklist for my newly installed stove in order for my warranty to be valid. Believe it or not, I had trouble finding someone to take this job on. Jeff and his wife responded to my yelp inquiry immediately, and they were at my house within 45 minutes. If I could give Jeff and his wife 10 stars I would! Not only was he friendly, personable and professional but he did his job efficiently and effectively. He went above and beyond what he even came for. In fact, he gave us advice on a problem we were having with our kitchen handles. I really appreciated what I think a lot of businesses has lost and that is customer service and serving the customer and going above and beyond. If I could give Jeff and his wife 10 stars I would. Keeping them in my contact list! read more

We just purchased a home in the Southland area and found Jeff through Yelp, and we are so grateful that we did! We have had Jeff work on our house twice, and he delivered stellar customer service both times. First visit- We needed a sewer lateral inspection. We learned that we needed a replacement which would've been 10k. We called him while looking for estimates. He noticed that we only needed a cleanout rather than a replacement. Saving us thousands of dollars. Second visit- We had a leak in our kitchen. He replaced the pipes after he discovered that an animal had eaten through our pipe. He took a look at the pipes throughout the house and gave us advice about our bathroom/plumbing. Jeff is friendly, warm, knowledgeable, and AFFORDABLE and will be my go-to guy from now on! I took off a star because although his work is amazing....sometimes he can be hard to get a hold of. read more

We purchased an old home and we had Jeff come out to hook up our new refrigerator and fix our laundry room drain as it was draining into a sink that we had been removed. We also had an old tub that on our inspection said it is leaking and the inspector said I don't know what is going on with this tub. Jeff took a look under the house and realized the drain wasn't connected and our pipes were not strapped down. He gave us a quote to clean all that up as well. We had Jeff come out and do everything and they did a wonderful job! Would definitely call J Carrillo Plumbing and Drains again! Actually we will be calling as soon as we get moving to put in our tank less water heater! read more

Wow, this guy is rude! I called to ask for a quote and he called back asking me if I had any other estimates from other companies then smirked sarcastically over the phone. Then he said he charges for quotes and it was going to cost me $40 for him to come over to give an estimate. Don't bother with asking him a quote, I guess that's what he's saying. read more

I used these folks to install a whole house filtration system and an undersink RO system. They showed up on time and were very professional. What I really like about J Carrillo is how they communicate. They definitely know what they are talking about and they offer advice on how to maintain your home. They don't hold back any information to make you dependent on them. I highly recommend them. Plus they are affordable. read more

We have been using Jeff for a few years now- at our primary residence as well as at our rental property. It is always great and easy working with him. He always quickly responds to my texts/calls- and he has even given me advice without actually coming to my home. He makes the effort to see us quickly and he is reasonably priced! Another plus is he will always give us tips/recommendations. Happy to find a reliable plumber- we will ALWAYS use and recommend him! Thanks Jeff! read more