After being away from my Bay Area home for a while, I came back, and the water was cold. Not pleasant at all! I called Water Heater Doctor based on a rec from a friend and I am so glad I did. It was easy to get an appointment that fit around my schedule, and the scheduler was so nice and understanding. Pete came by and knew exactly how to fix my water heater. It is clear Pete has A+ plumbing knowledge and I highly recommend anyone ask for him when they are in need of a repair. I also appreciated Pete was on time and gave me a call 10 minutes prior to arrival to let me know he was coming. Upon inspection of the issue, Pete provided me with a reasonable quote, along with a step-by-step explanation of what would happen next so that the repair could take place. You know I said YES to it all since I needed my hot water back. Pete was definitely the doctor my water heater needed. read more

Great experience with the Water Heater Doctor. I believe I talked to Jason and/or Cody. Very professional, informative, responsive, with clear upfront competitive pricing. There was a bit of uncertainty with our situation since the leaking from our water heater had started to cause the wood beneath it to deteriorate. It was probably hard for them to quote us for that part because I guess it's not a typical situation. The repair estimate for the wood repair was hard for us to swallow so they worked with us to bring it down if we supplied the materials. The plumber they sent out went above and beyond to address the wood situation on a budget. I got a ton of quotes and talked to a bunch of outfit, including the plumber I used for my last job. After everything, I'd say that for a straight up water heater repair, these guys are my top choice. Very happy with my experience. read more

Water heater doctor to the rescue! After an unexpected water heater failure, we called the great team at Water Heater Doctor. After snapping some pics and a phone call, less than 24 hours later we had a brand new water heater installed and running flawlessly. The install took less than 2 hours and they took away our old heater. I would high recommend for all of your water heater needs. read more

Highly recommend this company. They came out to replace our water heater the same day we called. Their service representative was prompt, efficient and knowledgeable. read more

Amazing services If I could give them more starts I would have. They helped me get my water from cold to hot in no time. They always called me back and followed up on text me back too. I would definitely use them again They know what they are doing and treat their customers right read more

What can I say? They were beyond helpful and made me a priority! Bruce gave me a great first impression and I knew I wanted to use them immediately. I really needed someone who knew what they were doing if they were going to be fixing my water heater. They were those guys! Their prices were really fair too. Bruce only had to be in and out of my house in 40min and all was well again! Their customer service is GREAT!! Call if you're in trouble with your water heater and need something done quick...they didn't let me down. If you're in the area make sure to call them! read more

These guys were great. I needed help and they were able to come out to my house super last minute-- even on a Saturday afternoon. My water heater apparently lucked out by lasting as long as it did, but eventually broke and we needed a new one according to someone from PG&E. We looked around seeing as there were a few options in the area for professionals. Called the Water Heater Doctor, and they provided a thorough inspection and gave us options in terms of cost and parts. Seemed to know what they were talking about. They recommended places with affordable water heaters, and they went ahead with the installation making sure there were no issues. Before they came, the water around the shower and sinks were barely lukewarm. Now the water is hot and we didn't have to break the bank to do it. If you're having difficulties with your water heater or need a new one installed I would just give them a call. Great job and I highly recommend them. read more

I would give them 10 stars if I could, they are just that good!! It's a great water heater business. Being new to this side of the bay, I wasn't sure who I should go to when I had an issue with my water heater. I had one of my family members recommend them to me and I couldn't be happier they told me about them. I called them in a somewhat of a panic when my hot water heater stopped working. I really needed my hot water to get back working on that day (I mean, seriously, I cannot stress how much I like hot showers LOL!). The guy who answered the phone was so nice and reassured me that he could for SURE someone out there later that day. I was so relieved that it would happen so quickly. Pete came over and was sooooo knowledgable. I was amazed at everything he knew about water heaters and all of the lingo he used about them! He got straight to work and asked me questions about my water heater, which obviously I didn't know much about. I answered as best as I could and he was totally patient with me which was awesome. Luckily, he said he could just repair it for pretty reasonable price. I thought their pricing was really fair especially for doing this type of complicated work. When he was done he checked the shower and the kitchen sink just to double check the hot water was working good. Everything was working great! Now that it's been almost three weeks of having hot water again I have been meaning to write this great review. They were able to get out to me fast and their guy Pete was awesome. Thank you so much Pete!! You are a superstar for getting my hot water working again in the same day!!! read more

Thankful for Yelp!!! I was able to find them super quick and they got me in a few hours later. I told them I really really needed my hot water back on and they knew I was serious and made sure to make that happen. Pete was a nice guy and didn't have issues doing the repair. He was literally in and out so fast I couldn't believe it. They get 5 stars from me! So glad Yelp helped me navigate which water heater places to use and to not use!! read more

The woman who got my information on the phone was very pleasant. She was really accommodating and worked around the schedule that fit my needs being a busy mom. The plumber who came out to repair my water was also very pleasant. The appointment took hardly anytime at all. Great prices. && They even email a receipt for your own personal storage! Definitely much recommended (: Thanks again to the plumber, can't quite remember their name , but worked quick and detailed! read more

I wanted to write this review specifically for Bruce. He recently came over to repair my gas water heater a few days ago. Bruce was super nice and helped move some stuff around his schedule to accommodate my busy schedule. I was super appreciative and knew that wasn't easy. Bruce was really nice and approachable when he came over. After he was done with the repair he looked at the rest of my plumbing around my place completely complementary. Thank you Bruce! I can't recommend them and Bruce enough. read more

Great customer service! I couldn't get my water heater working and started to look for a plumber. I read the reviews for Water Heater Doctor and was very impressed. I was assigned Travis and was super happy because I read some great reviews about him. They fixed my eater heater in no time! I was able to pay cash which was great. I highly recommend The water Heater Doctor! read more

I was in a desperate situation right now is my water on really fast almost everyone I called Daisy or just wait until the next time the earliest you can be understood send out a plumber. He was acting at my house at 5:30 PM they won't wake you up if I need it for right now. I'll give you more than five stars read more

Great guys to get work done from. Travis was friendly and helped repair my water heater in an efficient and professional manner. After calling a few other places they had pretty good prices and some of the best reviews. Highly recommend them they did not disappoint :) read more

Definitely recommend this place!! My boyfriend and I's water heater, (7 years old) stopped working on a Friday evening. We called the Water Heater Doctor the next morning, at 8:15, the service man, Travis, was out here by 9 and a new water heater was installed by 11 am. Travis was very knowledgeable, friendly, courteous. We did chose to have the tank placed off the floor (it is in the laundry room and the lint on the floor was part of the problem). So we paid a bit more then the first estimate we were given. Good deeds! Travis cleaned the area before he left, answered all questions and explained some things that we did not think to ask about. And gave us 24 hour contact information. Definitely impressed with the company and Travis! read more

When I needed my water heater replaced, I never expected them to be available right around the corner from me. Wow! They were at my front door in less than 15 minutes. Pete gave me a fair price and my water heater was replaced within an hour. Excellent service! Thanks Pete! read more

Water Heater Doctor is the best!!! Pete was so awesome, he was so helpful when it came to getting my water heater fixed. I was able to text him photos of it so he could figure out the parts he needed and give me a quote too, which was super convenient!! When he came over to fix it, he took the time to look into the problem with my water heater then fixed it right away. It was a little expensive BUT I know the job was done RIGHT and done with care so I know it was worth it. You'll be just as happy with your experience with them, just as I was!! :-) read more

I needed to get my home's hot water again quickly. I was really impressed with their reviews and figured they could live up to their great reputation. I was glad that I can say I had a great experience just like everyone else had. Everyone knows you can't go without hot water for very long and no one understands it better than these guys. They even check and make sure you don't have hot water so that they can put you at the top of their bookings. I really appreciated this. After getting an appointment they called me prior to coming over. Another small thing but something I really appreciated it. Their wonderful plumber was very nice and was busy working away. He repaired our water heater in a short amount of time. He was never rushed though. I'm very happy we decided to use them. They are a very prompt and kind business. read more

Really happy with the service from Water Heater Doctor!! This is actually my second time using them and I am happy to recommend them to anyone else I know. When the plumber arrived he was able to install it quickly, he arrived on time, and the install was done as expected. I am so happy to have hot showers again. When they gave me as estimate over the phone there wasn't any big surprises or hidden charges. Very happy :-)!! read more

Austin is an honest and hard working plumber who is great at what he does. I'm glad I could put my full trust in him. He recommended repairing my water heater over replacing it. I feel like most plumbers or company would try their hardest to get you to replace a water heater but he took the time to look mine over and give an honest opinion even if it wasn't the most profitable decision. My water heater works great. It has been working great for well over a month now. I highly recommend using him and Water Heater Doctor because of the honesty and integrity of the company. read more

Travis and the guys at water heater doctor did an amazing job getting me in on short notice. He came over and when he looked at my water heater he knew it had to be replaced. He showed me that since the bottom was leaking water meant it had rusted out and that there was no way to fix it. It was an older water heater so I had a feeling I was going to need to replace it soon anyways. Travis was professional and efficient. He didn't waste any time putting in a new water heater and taking my old one away. Five stars because of his work ethic and the great customer service he gave. I did not think I was going to have hot water for a few days but these guys made sure I didn't have to go without a hot shower once. I highly recommend water heater doctor. read more

They showed up on time. Always a good thing. They had everything they needed and explained the job all the way through. They installed the water heater with a drain pan and added earthquake straps. I was very happy with that. They cost was as they quoted it would be. I would use them again if I had to. read more

I was doing a full remodel on a house flip in Fremont and I needed to find someone to install a new water heater. Glad my coworker pointed me to these guys. Quick and easy job. They were in and out in about 2 hours and leaving me with a new water heater to then get to work with the actual bathroom. Thanks for the awesome job Pete read more

Came home from thanksgiving dinner to find squsihy carpet at the front door. The creek flowing from the utility closet revealed water heater in failure mode. After striking out with several plumbers advertising 24 hour emergency service, I got a call back from the Water Heater Doctor. He was pleasant and helpful and explained my choices. I selected a new model and with 40 minutes, the Doctor was at my door with drying equipment and he had the mess cleaned up and the old water heater packed up within an hour. Another 30 minutes and the Doctor has installed the new model and hot water was flowing again. The Water Heater Doctor came to me on a holiday evening and really seemed genuinely pleased to be of service. I'm a fan! read more

After 3 days of total hassle dealing with Home Depot and Sears to try to get a water heater installed, I gave up on them and tried Water Heater Doctor. Even though I called after hours, they returned my call that same evening! By 10:45 the next morning they had completed installation at the price I was given over the phone. Their price was higher than Sears' initial estimate to replace my old water heater. But the value was in the no-nonsense, professional service. Would highly recommend and do business with again! read more

Awesome service! Repairs made promptly, details and costs were given upfront (no surprise charges) and everything being done was explained step by step. Even gave a few recommendations on how to save money over time. I would definitely refer to others!! read more

Wasn't sure if they provided service in the northern east bay and not only did they get to my home promptly the gentlemen by the Jason was not only friendly and professional he was very knowledge with me on what i should do to try to avoid this problem in the future which saved me a lot of money because I have not ran into that issue again since. read more