I would not have given them 1 star but there wasn't a zero stars…read moreWorst company I've ever dealt with. Beware of this company. They are very dishonest and customer service is a joke. Good luck getting your money back from them if you don't get your item. They even admitted they didn't have it. They are NOT an American company. Read every review available. Don't get scammed.

Very unhappy. The order did not ship out any near the USA. The order…read moreShipped out of an Asian country. When I was expecting the package to arrive, it was never shipped out. I had requested to cancel the order, multiple times. 3 weeks later I have received the package. I no longer need the item as I had to purchase something for an invent I was going to. Now I cannot return the item as the return address is in CHINA! This is not shipped or made in the USA. The material is very itchy.

Super frustrating experience. Tried to return a a full priced item that didn't fit one day after…read morepurchase with receipt and they would not refund my money. Will not shop here again.

I absolutely love this store!! I go in here every season to find new things and I always find great…read moreclothes. It's not like most stores where it's overwhelming huge and you have to look for hours to see what they have and I really like that. They have very friendly staff also and always greet you when you walk in. I cannot say enough great things about this store! They also have jewelry and a small selection of shoes.

I visited the store looking for white pants. Nobody helped. When I asked about a jacket they said…read moreeverything was on sale but gave me the regular price. Any pants I found were all petite, not good for me as I am 5'10". When I said that I couldn't find anything they told me to come back sometime instead of offering to help. The 2 sales persons stood behind the counter and gossiped the entire time I was there. So sad. I used to love Chico's.

terrible customer svs, i received better assistance from chico's off the rack. Woodbury store just…read moretold me to call an 888 # in FL, that I explained that I was on hold for over an hour & then call was disconnected. I will never order from their email link again

This review is for Torrid, as a whole, not for any one store. The prices in store are significantly…read morehigher than online for the same exact items. Customer support will not price adjust for in-store purchases, because they "don't have access to in-store purchase data". Are you sure? That doesn't seem to create a positive customer experience. What cost me $186 in store today could easily cost me $76 less online. Adding insult to injury, I went in-store to avoid the piecemeal shipping experience Torrid offers for online purchases. Yes, I sure could return my purchase to the store, and buy everything online, but I don't have the time or patience to wait for one shirt to show up and two pairs of pants to follow. That aside, I will say that the ladies running the show at the Tamarack Village shop were phenomenal today. I'm not upset with them. Again, I'm upset with this ridiculous bamboozling of pricing at Torrid, not the people trying to earn their paycheck. Lesson learned, and to others, I pass on my unsolicited advice of buyer beware.

I adore Torrid. In-store and online. I love being in a Torrid store when the vibe is good…read more Empowering, exciting, etc. I was just in this Torrid and had the most disappointing experience thus far. No one greeted me as I came in, no one checked in to see what I was shopping for or see if I needed assistance. I was not even offered a changing room. At least 2 employees acknowledged me, however they did not speak to me. I typically have the best customer service experiences in a Torrid - I was shopping for a Lizzo concert outfit! It was supposed to be fun and exciting! I'm just plain bummed out I have yet to get a response after contacting Torrid in the way that was suggested. This was months ago and I'm quite disappointed.

I'm reaching out as a customer your store has now lost. I visited the Woodbury location to try on a…read morepair of jeans. Although I was never greeted or asked if I needed assistance--which I understand can happen when a store is busy--I did ask an associate if I could use a fitting room. She approached two employees who were deeply engaged in a personal conversation and asked them for help. They clearly heard her but did not acknowledge her and continued talking. She asked a second time and was ignored again. At that point, I decided not to purchase the jeans, despite really liking them. I refuse to support a business--especially given the price point of your products--that shows such disregard for customer service. Perhaps the items are popular enough that some customers overlook the unprofessional and disrespectful atmosphere, but I will not. If these employees are being paid to run the store and assist customers, they are failing to do both and are wasting your money.

The clothes are adorable and some of the staff are lovely but the overall vibe is so unnecessarily…read morerude. I don't know if it's ageism or I didn't carry enough Louis Vuitton purses but I will not give them my business I will continue to order online.

Woodbury Lakes location: On the Alamo movie theater side of Woodbury Lakes shopping area…read more Love this store for professional attire or business casual work events. I like the layout- organized by color. The store is organized and easy to shop Sales rack: lots of cute options- very organized by size, shoes as well Friendly Staff- helpful and give their honest opinions Clean location, plenty of fitting rooms More on the expensive side but good quality. However, I do think some things are overpriced

Staff (esp Deena) was amazing with my daughter helping her find a dress for a party she has. My…read moredaughter hates to shop and wear dresses but Deena made it stress free for her. She has pre-stocked the dressing room so all she had to do was try on. Highly recommend Deena & WHBM in Woodbury.

I couldn't find what I needed from TJ Maxx next door, so I decided to try this place. However, it…read moreseemed exactly the same except with blue logos and letters instead of red. Service 3/5 - just fine. Store was tidy and organized. Selection 2/5 - I couldn't find anything I liked. Value 3:5 - prices were only slightly lower than department stores.

Justin has the absolute worst customer service. Over all this location is lacking huge in basic…read morecustomer service and value.

Pretty decent selection of clothes available here. It's a nice open layout with majority of floor…read morespace taken up by women's clothes and probably a 1/3 by menswear. Fitting rooms are decent with plenty available. Staff are generally now and helpful. Only negatives - parking is a short walk away and sales areas are kinda hard to find stuff in