Don't bother with this company. I finally found my dream ring at this store, so my boyfriend paid…read morefor it in full so that he could propose to me with it... after 11 months, almost a whole year of back and forth with the employees telling him that it was almost ready, they told him finally that it couldn't be made with the right silver so they finally told him that it just simply wasn't going to happen because the last ring of that kind they "needed to show in store". How about the customer that was actually dropped $2,000 for it?? And his girl (me) who could have been happily engaged but was waiting on a ring that was never going to come. Now I'm here desperately trying to find a ring that compares to the one I had my heart set on because they bailed. So damn pissed, do not even try with these people.

I have a Fossil smart watch that had two ferrules which needed to be replaced. Ferrules are those…read morelittle pin bastards that hold watchband links together. One might think those are called 'pins' but, nay, they are called ferrules. I Googled "watch pins for fossil explorist hr gen 4" and Mr.Google suggested options that seem reasonable to my eyes, and, if Google says it and it kinda looks right, might as well run with it, correct? Negative. Thrice I attempted to buy, what appeared to be the right part, and thrice I was denied the pleasure of repairing my watch. I was annoyed, frustrated and consistently tardy to my many engagements. Damn time and its bastardly ways! Anihoo, being in a perpetual state of frustration and tardiness brought me to the lowely point of going to the mall in an effort to see if mall jewelers could help. First, and ever so erroneously, I went to call upon on Ben Bridge to see if they could do help. Umm...Ben Bridge isn't there anymore, but rather a jewelry store who's display cases are made of cardboard. To unpack that for a second, there is a place that sells "jewelry" that does not have shelving, but instead cardboard boxes and corrugated origami display cases. Nothing is locked up, there is no glass display cases and the wares were attached, to the oft crushed cardboard, by wire. That wasn't even the biggest shock. The place was packed full of people. Patrons were wandering to and fro, glancing this way and that, studying the product. In a corner of the cardboard warehouse there was a couple that, I believe, were trying on a engagement ring. The female, who appeared to be in her early 20's (and quite possibly at the pinnacle of a meth riddled bender) was staring longingly at a ring on her left ring finger and was chattering at the gentleman to her right. She attempted to lift her hand, fingers spread wide, to get a better gander of the "diamond" in the light, but was aggressively cut short on the ring elevation by the wire that had anchored it to the shelf. Luckily for the glowing sweaty bride to be, the shelf the ring was connected to, lifted off the ground a good 3 inches. An anchored cabinet/shelf/wire/ring combo would surely have severed the ring finger from this poor twitchy lass. I have really digressed. With Ben Bridge no longer being an option, I went to Zales jewelers next. I figured Zales would have a pretty good shot at having the parts I needed. I mean seriously, their name sounds pretty fancy. Almost European, if you ask me, and we all know that them Europeans know their jewelry and diamonds and stuff. Hell, wasn't Leo DiCaprio's character in Blood Diamond European? Certainly the guys from Snatch were, well, except for the greedy American dude, but he flew to England for the hyjinx over that big diamond. What I'm trying to say it's a legit rationale. European=high society jewelry. Well, Zales didn't have the parts, but DID suggest I take it to a watch shop that is in downtown Kennewick, but....."they aren't open on Sundays." This all happened on Sunday, hence the reference and quote. I bet if we were in Europe they'd be open on Sundays *angry face. I knew there was another jewelry shop at the opposite part of the mall, so I doggedly set my mind on weaving through the myriad of surprisingly well dressed shoppers to check out the last viable option to fix my watch, at least I thought it was my last option. I stopped by Westfield Jewelers and sputtered out, "Do you replace broken watchband ferrules?" The attendant just looked at me. I could tell something was churning in the gray matter, but I could tell it wasn't much, so I kept walking. My child and I were about to leave the mall when I stumbled on Harry Ritchie Jewelers. I, almost preemptively dismissed myself when I asked if they were able to replace broken watch ferrules. Much toy surprise they stated they did.They quickly got to work on my watch, and even suggested my child and I continue shopping and come back when we were done. Ten minutes later it was fixed and at no charge. BRAVA! Wait. DiCaprio was from South Africa! Doy!

I don't know why this is set as such a "great" jewelry store. My fiance went and bought a white…read moregold 14kt necklace with a "diamond" cross they charged him almost 500! Claiming to be real diamonds on the tiny cross! (Never has bought real diamond not experienced) Went to get it tested 4 months later to find out it's white sapphire??? The 14 kt necklace broke off from the chain (was my fault) went back here despite the fact that they sold us fake diamonds decided to give them a second chance to fix my necklace I paid close to 50 dollars!!!! Got my necklace back measuring at 24'' when I sent my necklace in measuring at 18''. I was so upset. I called asking for answers and they told me "it happens" what does that even mean. I then did my research and it does stretch but not as much as mine did. I'm so upset with this place. They take advantage of people.

My wife wanted a new ring. Kris and James work with you to determine your price range, and then…read moremake jewelry that is just awesome to look at. I am just a guy, but even I thought "wow" when they showed us the new ring. Several pluses: -Great communication (I was keeping it a secret from my wife, so Kris gave me her cell phone and she emailed my work address) -No high-pressure sales tactics -They will educate you (color and shape of diamond, etc.) -I knew I wasn't getting ripped off (I know this sounds strange, but I know little about diamonds and jewelry, but should I have this ring appraised by an independent jeweler I am certain it will have more value than what Garland's charged). We will definitely be going back. Awesome little business.

Great customer service with a great assortment of books, clothing many others…read more Easy access to the store and wall art etc

After speaking with owner about my experience, I edit my review from a 1 to a 3, I realized we all…read morehave stuff we are going through and dealing with. Although it doesn't excuse the reaction from employee that I recently experienced; As a believer we are called into account to empathize with each other and forgive each other. The owner has a huge heart for service and this community. None of us are perfect and we need eachother. There are always 2 sides to the story as well, so I am sure from her perspective she felt like she was doing the right thing in the moment. Long story short, Went in to get a bible engraved for a young man who I am mentoring that I planned to give the engraved bible to this young man to encourage him in a very tough time in his life, none of the rest of the experience matters after talking with owner, thank you for your time on the phone.

I starting buying all my guns here sense last July, great place great service, but about 3 weeks…read moreago or so, I took my brother there and he bought a 9mm 1911 and I bought two 1911 magazines colt. The colt magazine weren't compatible to my 1911 tisas. I went back and the gentleman did give me my money back but in the most disrespectful way possible. I'm not the type to stay quiet especially on moment I didn't create, but I like that place and it has ok prices on guns. I did bring it to his attention in a professional manner and left, but I'm done buying guns and taking friends there. That guy tried to seem like he cared, but he didn't...

I have done all my Firearm transactions here since moving to the area five years ago. The staff is…read moreprofessional, knowledge and always helpful. Excellent communication throughout all my transactions!

Many thanks to the nice young man who put the SIM card back in my phone when I couldn't. It still…read morecame up with a SIM card error, but for some strange reason it fixed itself a few minutes after I left and is now working fine again.

Service was decent they charged a lot compared to other places that I've checked not a bad place…read morebut look around for more affordable options before coming here.

Love love love this store! Terrific staff, fabric, machines and plenty of inspiration at this…read morewonderful store

Located within the Fred Meyer grocery store, it makes it very accessible to peruse the various…read morerings, watches, necklaces and earrings under their special light that highlights the stones of some pieces. We've had our ring fingers sized here and received no pressure to purchase quickly or hurriedly. I'll be honest and say that I haven't seen any consistent employee there. I don't know if they hire many people for short shifts or I don't always shop at the store any particular time or day? Or perhaps they work a variety of short shifts? Anyhow, that's neither here nor there. The jewelry and selection are good. Shop here with confidence if it fits your schedule better.

Normally pretty good,this is one instance but I was ignored by an employee cashier who asked the…read moreperson in front of me to get in a soften line when I was the last in line,I thought the last in line went first,guess I was wrong headed or theyvjustcjave inconsiderate employees working at my gay particular location.....

I won't go anywhere else! Great selection and fantastic service. Definitely budget friendly.read more

We needed a last minute tux and Dawson-Richards shop came in and saved the day. They were very busy…read morebut extremely helpful and fast. So thankful a friend recommended this great shop. Will definitely use them again.