My vehicle was towed at 12:40 a.m. on Sunday. When we returned home around 2:30 a.m., the car was already gone. We immediately attempted to call JES Towing at 2:37 a.m., but no one answered. At the time, Google listed the business as closed on Sundays, with hours resuming at 12:00 a.m. Monday, so we waited and called again later Sunday morning. When we reached an employee by phone around 10:45 a.m., we simply attempted to clarify the operating hours due to the discrepancy shown online. Instead of calmly explaining, the employee immediately became argumentative and accused me of having an "attitude" for asking a reasonable question. That accusation was repeated multiple times throughout the entire interaction. We arrived at the towing lot shortly before noon. The employee recognized us based on the vehicle we requested and initially began unlocking the gate. Before any payment was made, we calmly and reasonably asked for two standard items that any consumer is entitled to request: an itemized receipt and documentation authorizing the tow of my specific vehicle (vehicle release/tow authorization records). The moment documentation was requested, the employee's demeanor changed entirely. He became visibly agitated and stated, "She was being a smart ass on the phone, so we're closed Sundays," referencing the earlier call. He then shut the gate, walked back to his truck, partially got inside it, and threatened to withhold my vehicle unless we took it "now or tomorrow." This threat was made solely because documentation was requested, not because we refused to pay. Throughout the interaction, the employee repeatedly called me a "smart ass," spoke down to me, belittled us, and used profanity, including the word "fucking," directed toward us. This behavior was constant, hostile, and completely unprofessional. Despite this, we paid the $250 towing fee in full in order to retrieve the vehicle. After payment was made, the employee still refused to provide the towing authorization or vehicle release documentation and repeatedly told us to "read the sign" at the apartment complex. A general tow-away sign posted on private property is not vehicle-specific documentation and does not provide records tied to an individual tow event, such as the date, time, location, or authorization basis for my specific vehicle. On video, the employee contradicted himself by stating that everything is "done digitally," while simultaneously claiming the apartment complex sign served as the documentation. Directing a customer to a sign does not satisfy a request for records associated with a specific tow. When my friend stepped in to support me due to the increasingly hostile situation, the employee's behavior escalated further. He dismissively referred to my friend as "buddy," told him to "back up," stated he was not speaking to him, and attempted to shut him down entirely while continuing to argue with me. This shift in demeanor was noticeable and uncomfortable, and the interaction felt increasingly unsafe. After payment had already been made and documentation was still being refused, the employee threatened to call the police simply because we continued requesting legally required records. At that point, we had access to the vehicle, it was cold outside, and the situation had become unproductive and intimidating. We left and went directly to the police station, where officers confirmed they already maintain a system for tracking complaints involving this company due to ongoing customer service issues. All video evidence and information were provided to them. We do not dispute that towing is enforced at the apartment complex, and we accept responsibility for parking there. The issue is not the tow itself. The issue is the intimidation, verbal harassment, refusal to provide documentation, contradictory statements, threats, and predatory conduct--particularly toward college students. Additionally, we were charged $250 when the legal maximum should have been $210 under state law, and we were never provided a vehicle release/authorization form, which creates further issues regarding proof of lawful vehicle release. This entire interaction is documented on video. Do not support this JOKE of a "business". read more

Sorry ass company full of crooks. They target people with older vehicles because they believe it will be harder for those people to come up with the ridiculous price of $160, so they think they will get the additional $25 per day for storage. Office guy was a complete jackass! Illegally towed me from a spot that didn't say you couldn't park there. The lot was full so I parked on the side of the building. Others do it daily and it's fine, and someone was parked in a lined spot beside a handicapped spot when I was towed, so I guess that car was okay because it was new. Screw JES Towing. Their business is shady as hell. Stealing cars, robbing people of their money, making them miss work and lose more money. Radford residents be aware, we have some jackasses in our city. read more

These redneck hillbilly A**holes are preying in the community. They don't care. Once your car is behind their gate they could care less, just give them their cash. Disrespectful scumbags that came right if the movie Wrong Turn. I waited to pick up my vehicle so I wouldn't have to bring my 11 year old daughter with me. read more

fuck this guy hes racist and sexist . He LIED about the operating hours and was extremely hostile. he made threats to me and my friend. this place should be shut down immediately and this man does not deserve any business because of the way he misuses power and treats customers. f this guy read more

The bald headed tow guy is very rude and he doesnt need to work there if he cant control his attitude towards people ..no one is trying to b a victim and we jus want our cars back and we shouldn't have to be put through sarcasm and bullahit to get it .if u dont like ur job then quit read more

If you're not even open, why have every website say you're 24/hrs then have the audacity to cuss somebody out for calling to ask... disrespectful and rude wish i could give no stars. Not worth the time, money, or breath to waste your time interacting with these people. read more

the owner is a straight dick, parked in same spot all day everyday all year then all of a sudden they towed it twice even after proof of residenc! terrible terrible people read more

If I could give less than one star, I would. Piss poor. Don't instacart or Doordash in radford or these guys will wait to tow you. read more

The shop owner is so rude and an absolute jerk who needs to have his towing company shut down

worst company ever. so rude on the phone and completely not understanding