Great service, Austin and the guys really helped me out in a bind and got my car to the shop quick and in a hurry 10/10

My vehicle was towed at 12:40 a.m. on Sunday. When we returned home around 2:30 a.m., the car was already gone. We immediately attempted to call JES Towing at 2:37 a.m., but no one answered. At the time, Google listed the business as closed on Sundays, with hours resuming at 12:00 a.m. Monday, so we waited and called again later Sunday morning. When we reached an employee by phone around 10:45 a.m., we simply attempted to clarify the operating hours due to the discrepancy shown online. Instead of calmly explaining, the employee immediately became argumentative and accused me of having an "attitude" for asking a reasonable question. That accusation was repeated multiple times throughout the entire interaction. We arrived at the towing lot shortly before noon. The employee recognized us based on the vehicle we requested and initially began unlocking the gate. Before any payment was made, we calmly and reasonably asked for two standard items that any consumer is entitled to request: an itemized receipt and documentation authorizing the tow of my specific vehicle (vehicle release/tow authorization records). The moment documentation was requested, the employee's demeanor changed entirely. He became visibly agitated and stated, "She was being a smart ass on the phone, so we're closed Sundays," referencing the earlier call. He then shut the gate, walked back to his truck, partially got inside it, and threatened to withhold my vehicle unless we took it "now or tomorrow." This threat was made solely because documentation was requested, not because we refused to pay. Throughout the interaction, the employee repeatedly called me a "smart ass," spoke down to me, belittled us, and used profanity, including the word "fucking," directed toward us. This behavior was constant, hostile, and completely unprofessional. Despite this, we paid the $250 towing fee in full in order to retrieve the vehicle. After payment was made, the employee still refused to provide the towing authorization or vehicle release documentation and repeatedly told us to "read the sign" at the apartment complex. A general tow-away sign posted on private property is not vehicle-specific documentation and does not provide records tied to an individual tow event, such as the date, time, location, or authorization basis for my specific vehicle. On video, the employee contradicted himself by stating that everything is "done digitally," while simultaneously claiming the apartment complex sign served as the documentation. Directing a customer to a sign does not satisfy a request for records associated with a specific tow. When my friend stepped in to support me due to the increasingly hostile situation, the employee's behavior escalated further. He dismissively referred to my friend as "buddy," told him to "back up," stated he was not speaking to him, and attempted to shut him down entirely while continuing to argue with me. This shift in demeanor was noticeable and uncomfortable, and the interaction felt increasingly unsafe. After payment had already been made and documentation was still being refused, the employee threatened to call the police simply because we continued requesting legally required records. At that point, we had access to the vehicle, it was cold outside, and the situation had become unproductive and intimidating. We left and went directly to the police station, where officers confirmed they already maintain a system for tracking complaints involving this company due to ongoing customer service issues. All video evidence and information were provided to them. We do not dispute that towing is enforced at the apartment complex, and we accept responsibility for parking there. The issue is not the tow itself. The issue is the intimidation, verbal harassment, refusal to provide documentation, contradictory statements, threats, and predatory conduct--particularly toward college students. Additionally, we were charged $250 when the legal maximum should have been $210 under state law, and we were never provided a vehicle release/authorization form, which creates further issues regarding proof of lawful vehicle release. This entire interaction is documented on video. Do not support this JOKE of a "business". read more

J-E-S Towing - Towing Near Me - Radford, Virginia

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Absolutely the worst towing company I've ever dealt with. The guy who works here is not only rude but also blatantly racist. While my boyfriend was there, he made a disgusting comment about another customer, saying something along the lines of "foreigners think they can do whatever they want" just because the man was short on cash. The customer literally found the money and paid in full -- so there was no excuse for that comment other than pure prejudice. And that wasn't a one-off. On a separate occasion my friend asked a simple question about where she could legally park after being towed, this same guy gave her a snide, condescending response: "Well, not where you did," and walked away like she didn't even deserve an answer. The arrogance and lack of basic respect is unbelievable. This place is unprofessional, nasty, and clearly has zero regard for treating people decently. read more

Trick or treat? TRICK get your car towed! super sassy rude does not care. no signs posted no where about how much it cost either...

kevin burris Crooks! No receipt given no verification of ID asked for when picking up the car etc and price "changed" from $175 to ($150 cash). I have filed an official complaint with the Attorney Generals office. If enough complaints we can shut these moronic inbred hillbilly people down. Just file your complaints with the State Attorney General's office ASAP!! http://www.oag.state.va.us/files/ConsumerProtection/Towing_Complaint_Form.pdf read more

These guys are trolling around Radford university waiting for parents to park in the wrong place on a move out weekend. They are absolute crooks. I was parked for ten minutes in a non descript parking spot in the same parking lot as my kid's apartment. They swooped in and pretty much stole 150 dollars cash. I hope this doesn't happen to others and this business crashes. Should be illegal and is in most states. Too bad they have an immoral business practice or this post would matter. read more

The company is absolutely awful. I watched my car get towed from my Buildings parking lot and ran up to them immediately telling them that it was my car and that I have a valid parking permit to be parked there. It ended up being covered up with another sticker and that was my fault, but 205$? For them to have taken it not even 1 minutes down the road? In Virginia the maximum amount to tow is 150$ and 50$ on nights. I was pretty upset about it, but I wouldn't talk to the tow guys because I didn't want to have an altercation, my husband was talking to them. I had walk away upset to go grab my keys from the house and while I was away the main old guy told my husband that if I came back upset that he would tow it anyways. Are you kidding me? read more

They towed my car from in front of my apartment, and I had a permit. I thought my car was stolen. After I found out the truth and called them and told them about my permit, they denied it. Okay, I will take a part of the blame as my permit was not on the most visible place. But what was a huge red flag was their attitude. They were not solution oriented and they almost seemed to be enjoying it. They yelled at me on the phone. I hope no one gets to deal with them. read more

JES towing towed my vehicle while I had a note for them to not tow. The head of JES did not compensate for me even tho I had a note from my realtor that I can park there. read more

The guy in the office was totally rude and disrespecting me, and he pushed me out of his office because I asked him why would I pay $175 for parking there 9 minutes. He literally said "If you are not paying get your f*****g a** out of my place". I told him that I wouldn't leave without my car, and I need to understand why would I pay that much of money. He pushed me out saying "get the f*** out". Totally rude person. This place is taking students' money. I will never support a business like that. read more

The owner refused to give me a receipt. Wanted to email me a very generic receipt instead of giving me a hard copy of the more detailed one he had written for himself. I was very nice and respectful to the man understanding that he was just doing his job, but his attitude was terrible. Anyone should be given a receipt for anything they pay for! read more