Tony Akers of Pioneer Towing and Transport was wonderful! He picked my husband, myself and our 3…read morechildren up when our vehicle broke down on the side of the freeway and took us to the tow yard. He was kind and very friendly! They were fast and got to us within 15-20 minutes after we called! Definitely recommend!

This business has helped me a lot. I highly recommend…read morethem. Jake is awesome goes above and beyond.

Great service, Austin and the guys really helped me out in a bind and got my car to the shop quick…read moreand in a hurry 10/10

My vehicle was towed at 12:40 a.m. on Sunday. When we returned home around 2:30 a.m., the car was…read morealready gone. We immediately attempted to call JES Towing at 2:37 a.m., but no one answered. At the time, Google listed the business as closed on Sundays, with hours resuming at 12:00 a.m. Monday, so we waited and called again later Sunday morning. When we reached an employee by phone around 10:45 a.m., we simply attempted to clarify the operating hours due to the discrepancy shown online. Instead of calmly explaining, the employee immediately became argumentative and accused me of having an "attitude" for asking a reasonable question. That accusation was repeated multiple times throughout the entire interaction. We arrived at the towing lot shortly before noon. The employee recognized us based on the vehicle we requested and initially began unlocking the gate. Before any payment was made, we calmly and reasonably asked for two standard items that any consumer is entitled to request: an itemized receipt and documentation authorizing the tow of my specific vehicle (vehicle release/tow authorization records). The moment documentation was requested, the employee's demeanor changed entirely. He became visibly agitated and stated, "She was being a smart ass on the phone, so we're closed Sundays," referencing the earlier call. He then shut the gate, walked back to his truck, partially got inside it, and threatened to withhold my vehicle unless we took it "now or tomorrow." This threat was made solely because documentation was requested, not because we refused to pay. Throughout the interaction, the employee repeatedly called me a "smart ass," spoke down to me, belittled us, and used profanity, including the word "fucking," directed toward us. This behavior was constant, hostile, and completely unprofessional. Despite this, we paid the $250 towing fee in full in order to retrieve the vehicle. After payment was made, the employee still refused to provide the towing authorization or vehicle release documentation and repeatedly told us to "read the sign" at the apartment complex. A general tow-away sign posted on private property is not vehicle-specific documentation and does not provide records tied to an individual tow event, such as the date, time, location, or authorization basis for my specific vehicle. On video, the employee contradicted himself by stating that everything is "done digitally," while simultaneously claiming the apartment complex sign served as the documentation. Directing a customer to a sign does not satisfy a request for records associated with a specific tow. When my friend stepped in to support me due to the increasingly hostile situation, the employee's behavior escalated further. He dismissively referred to my friend as "buddy," told him to "back up," stated he was not speaking to him, and attempted to shut him down entirely while continuing to argue with me. This shift in demeanor was noticeable and uncomfortable, and the interaction felt increasingly unsafe. After payment had already been made and documentation was still being refused, the employee threatened to call the police simply because we continued requesting legally required records. At that point, we had access to the vehicle, it was cold outside, and the situation had become unproductive and intimidating. We left and went directly to the police station, where officers confirmed they already maintain a system for tracking complaints involving this company due to ongoing customer service issues. All video evidence and information were provided to them. We do not dispute that towing is enforced at the apartment complex, and we accept responsibility for parking there. The issue is not the tow itself. The issue is the intimidation, verbal harassment, refusal to provide documentation, contradictory statements, threats, and predatory conduct--particularly toward college students. Additionally, we were charged $250 when the legal maximum should have been $210 under state law, and we were never provided a vehicle release/authorization form, which creates further issues regarding proof of lawful vehicle release. This entire interaction is documented on video. Do not support this JOKE of a "business".

Ashton's Place was GREAT! My car died as i was traveling to pack up my sons dorm. They met me,…read morebrought me to a hotel, cause i didnt know anyone around there and then brought my car back to their shop! I was safe, car was gonna be sorted out. It was a very calming experience when it could have been a real nightmare. Ashton called in the morning with the diagnosis and said he could fix it by just after lunchtime. The cost was fair and the service was amazing! Thank you so much to Ashton and his team. All my best. Nancy

If your car is going to fail on you, you want it to be in Christiansburg, VA, where Ashton's Place…read moreauto repair shop will take care of you! We were driving on 81 north to Manassas when the air conditioning started blowing warm air. Then the low battery light came on. Then some dash lights went out. We knew something was wrong and were just before the Christiansburg exit, so I quick looked on yelp and saw Ashton's Place not far with a 5 star review. So I started calling and Ashton answered and as I was on the phone explaining, the car stopped completely and we just made it into a little store just down the road from Ashton's. He said stay there, I'll walk down to you. He came with a portable battery & got us started. We drove to his shop and he took a look right away, and told us what it would cost and how long he estimated, which would put it past his closing time. He asked if we had somewhere to stay overnight; he assured us he would try and get it done or if he couldn't that night, definitely the next morning. He even recommended a hotel (which we loved!) and asked his coworker, Joe, to drive us there! Near the hotel was a restaurant we were eating. Halfway through dinner he called to say it was ready! They had stayed after closing to finish it. He even brought it to us at the restaurant! I don't know about you, but I've never had better service than that! Not many would go the extra mile(s) he did! Fair prices, outstanding service, honest, friendly... treating you like family. Can't recommend more highly!! Thank you Ashton and Joe. You made our breakdown into a easy, and stress-free experience.

Broke down on a long drive. R & C referred us to a great local mechanic who went out of his way to…read morehelp us on the weekend. Thank you!!

Wanted to give a shout out to you guys and a big thanks! I referred your Towing service to friends…read moreof ours that broke down today on Rte. 81 with their Truck and Horse Trailer coming from NJ. My wife called asking me for help to find an Honest Towing Co. in your area knowing I keep those kind of contacts forever. I used you several years back to tow a Bucket Truck coming from Storm from Florida Light and Power and another time looking for an odd part you helped me out with. Truly appreciate you helping these Folks out and getting them off the road quickly. If someone needs a good Towing Company, please give these Guys a Holla and let them know where you seen this review. Thanks again and great job assisting Mike and Nick to finish their journey to Texas.

Needed a car towed on Monday. We had 4" of snow so they didn't show up. I completely understand…read more They didn't show up Tuesday. Said they tried to come up the road but it was solid ice. Road was completely clear. Same story Wednesday. Road dry as a bone. They they claimed it was solid ice and would be there Thursday. Then 2 hours later they called me and cussed me from the time I answered the phone. It was the owner. They had been using the wrong road but it somehow was my fault. After hearing his attitude I finally asked him what the F**k his problem was. I wasn't at home since they said 2 hours earlier no one was coming till Thursday. Owner is a jerk and I'll never do business with them again. I'd advise everyone to find another towing company.

Don't recommend They towed my car and then tried to extort me, charging me $1000 to get my car back…read more "or did u bring the title?"

Thank you for your services. i have been in there several times over several years. They have…read morealways been fair,honest, and have never ever come close to over charging. Friendly people with a great attitude all the time. I recommend anyone in need of service in their area to contact them. You will be treat fairly. i am saying this due to visiting these folks and having work done several times throughout the years. Hoof haulers inc Ken Smith Lebanon MO

These guys were great! Luckily ours was a minor problem, easily remedied, but they were honest,…read morequick, and polite. I'd recommend them for honesty, alacrity, and knowledge