Awesome selection of vintage college and sports t-shirts and sweatshirts. Throwback pieces for Bay…read moreArea schools and teams plus plenty of other places.

The vibe of the store is garbage. The girl working had the heater blasting on a 76 degree day, and…read morealso didn't look up from her phone to greet or look at me . 2 mins after a talll white guy walks in and she warmly greets him with a smile. Palo Alto people for you:) don't go if you're not a white person , they'll make sure you don't feel welcome !

My sweetie took me here a while back. The store owner was friendly and attentive. However, I saw…read moreso much stuff in this little tiny store. It was clutters of stuff and we were the only customers there at the time. To be honest, some of the stuff there probably should be just thrown away like worn out shoes and books in a shed that probably has mildew on them. Each time I did find something to buy, the owner kept on checking on her phone for a similar item's price. Apparently, most prices here are not set and the owner decides once the customer asks. I saw some hats I liked in a box marked $2 each, she told me that only some of the hats were that price. I found a kid's sweater that was from the 1990s and showed wear, she wanted $10 for it because it was apparently designer. Seriously?!? Also my sweetie wanted to buy a doll for his mother for mother's day and again the store owner had to compare pricing for it online. She gave him a price but would not budge on the price, my sweetie and I debated about it...was it worth it? Could we find another collectible doll at a different thrift store for less? Well my sweetie ended up buying it. His mom loved it. But we both think there are better deals elsewhere. I also have a feeling that the owner here sizes people up to see by how they dress and act to determine the price she would sell the item to them. This small thrift store is hidden in the back behind other businesses. I get the impression that most items for sale here have been in the store for years. There is an awesome collection of vintage phones but who wants an old landline phone? There are not only worn out shoes, but clothing that has seen better days. The aisles are cluttered, narrow and cramped. It is difficult to walk through them. Also as there is no fitting rooms, there should have been at least a long mirror to see yourself while trying on clothing, but there was none. When you buy used clothing, you are taking a huge chance as clothing can have shrunk, have unraveled stitching, stains, alterations, cigarette or sweat smell, have holes and other issues- trying on clothing is the best way to examine clothing before purchase. There is no way to do that here. I would not even know where i could simply stand with a few chosen articles of clothing to try on over my own clothing here. As I said, my sweetie and I were the only customers in the store at the time. I get the impression as well that it does not get much business at least lately. And yet, her prices are generally high. I do not even know how a store like this one can stay in business!

The man working the store was really nice but the store is so tiny! You can't move throughout it…read moreand it's packed with really old over priced items. Wouldn't recommend it.

Very friendly owner whom I will enjoy working with to update my unwanted items. This is a beginning…read moreI look forward to.

Nice selection of clothes and staff friendly. I will try to consign and will follow up…read more The sales are often good deals.

Selections are great!…read more Have to come back and we came back twice today-hahaha! It was also tidy and organized-love that!

one of the best thrift spots i've been to in the bay! everything here is really high quality and…read morenicely curated. all the racks are extremely well organized as well! lots of great brands such as madewell, reformation, banana republic, and many designer brands too. the service was very friendly and the items are priced slightly above average but still fairly priced. i would definitely recommend fillmore & 5th and come back to shop more!

I've loved antiquing and thrifting for 20 years and have been coming here for over a decade…read more Clearly they're looking up every item and everything is exceptionally overpriced. Anything I was interested in was at least triple reasonable thrift store prices and there isn't a "deal" to be found. Super sad to not be able to support it but feel like feedback is necessary. This isn't a thrift store anymore, it's an overpriced antique store with clothes. Hopefully they change their approach.

Love the cause for this thrift store. However, not sure who's pricing these items. I saw some…read moreCorningware plates and mugs. Each plate was priced at $8 and each mug was priced at $5. I'm a big fan of Corningware and Pyrex dishware. In fact, I have the same mugs and plates at home. I bought the mugs brand new, directly from the retail store for $1.50 each, and a new plate for $4 each. Imagine my surprise when I saw this thrift store's pricing. I totally understand that rent is probably expensive... but still. Everything is laid out nicely by category with lots of room to move easily across the shop. Volunteer staff was nice. I hope that if I visit again in the future that pricing is more fair.

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

What a beautiful store with great customer service. You will find one of a kind pieces here at…read moreaffordable prices. The art selection was amazing, lots of wonderful masterpieces to purchase. They carry furniture, artwork, clothing, purses...! Free parking in the back of the store.

Walked in 5 mins before closing with my friend to take a peak. We highly anticipated being there in…read moreperson. As we walk in, we overheard the older woman clerk with white botched hair (Mary?) speak to another customer "that's too big for you" in an annoyed manner, as if the customer was bothersome. The clerk's demeanor and attitude seemed quite negative. I proceeded to walk toward the home section, clerk tells me they're about to close, so I tell her, I'm just here to look around for the last few minutes. I walk past her to the home section, found a painting I wanted to purchase to add to my collection. She speaks over my shoulders "you should look online, they have everything there" in a tone that's very hostile and agitated. She then proceeds to tell me they open at 10 etc, in a manner that just wants to get rid of people from the store. I've never encountered such a lack of professionalism, and negative feeling from a clerk in all of Menlo Park retail. The entire 3 minutes encounter with her was distasteful. We were out by 4:49, without a painting. Ps. Take your money somewhere else.

I came back because again, I kept hearing how good this spot was. Ok, ok, you win!!!…read more Parking is still a pain in the butt because there is none. But the location was clean and fully stocked with great housewares--I got a set of beautiful vintage green class glasses. Ended up with a lot of great finds including a COS coat, a few dresses, some cool tops and all reasonably priced but since I had my mom with me got the extra 30% senior discount (on Tuesdays). I will definitely be going back!!!

This is first time here in many years, let's see how it went:…read more Parking is on the street only, and spaces are very few . The service was nice friendly and helpful. They have a huge selection clothing and other interesting items. The value for your money is just ok, some of the items in this location can be a bit overpriced in my experience from store to store. But overall, a good place to get some good finds.