Being new to the area, we decided to use Valley Energy. We purchased a service contract (the best…read moreone they offer) last summer. This spring, we had issues with our AC unit and water in the basement coming from the furnace. They came 4-5 times to fix the problem, and each time they came they would say it was another separate issue. Finally, they told us we needed a new condenser, so we started pricing them out. Not only were they the most expensive, but when we found someone to do the job for us, he fixed it!! All this happened in June/early July and we haven't had a single issue since. I have no idea what good that service contact did for us, because every time they came out we were charged in excess of $400. But I guess when they're claiming its a different issue each time they can somehow justify that.

What a great experience we had with them recently. Our existing fuel oil company's technician had…read moreroyally screwed up the wiring on our old steam boiler. After we nearly lost our house to a boiler that was running for hours with no water and becoming red hot, we decided we needed to find someone new quickly to fix this near catastrophe. Valley Oil came out Christmas Day , diagnosed the cross wiring of the safety controls and had our heat functioning again that evening. I can't speak highly enough on the professionalism and responsiveness of Valley Oil/Energy.

Sisters Oil has been keeping my house warm for many years. They not only have competitive prices,…read morebut Sisters donates a penny a gallon to support breast cancer patients and programs in Connecticut. I like that I am doing something good while buying oil. Lisa and her staff are wonderful and caring. It's as if you are not just a customer but a next-door neighbor. And each time I see the pink and white trucks out making deliveries it reminds me that there are kind, thoughtful people in every industry. Thank you, Sisters Oil Service!

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

Wow. My latest Google search says they are permanently closed. I had a combination of furnace and…read moreAC installation on October 30, 2025. It is now May 9 and I finally used the AC. Every time I use the AC all the condensation goes straight to the floor. The furnace works ok but they never did anything for condensation. They refuse to answer the phone. I think they have a bot connected to text.

If you need honest, hard-working, extremely reliable and knowledgeable repair and installation men,…read morethen this is the business you call!! It is a long-time family established and run heating and air conditioning service. My family and I have been using them for over twenty years. They are all extremely kind, trustworthy, and simply outstanding! They will go out of their way to help you. You definitely have to give Chris' Refrigeration a call the next time you have a problem with your heating or air conditioning. They are well worth it!!

Just moved in to a new place and the central AC went out, which was no surprise since the place…read moreneeded a lot of maintenance. They recognized the problem right away and solved it for me. They also gave me lots of information about maintaining the system and further need of repairs. Reliable, honest and courteous. A good experience.

They installed a new Energy Kinetics oil-fired boiler and indirect water heater for me. They did a…read moregreat job and finished in one day. It was an expensive, but necessary replacement.

I had been a customer with Petro since 2009. We always knew Petro's oil contracts were at the high…read moreend compared to their competitors. We were willing to pay that premium due to their high level of service on our complicated boiler (System 2000). Over the past 2 years we have noticed a significant decline in the service on this system. Our service manager did everything he could to try and get us a tech that the new system but his hands were tied. When our contract came due we did our homework and settled on a competitor that the oil burner manufacturer recommended for service. Their pricing was materially lower than Petro. Melissa, the loyalty specialist at Petro, was very patient with me as we explored other options. She did everything in her power to try and find a competitive price but it just couldn't work. When I told her we had decided to move on, I received another call from her boss trying to get us to stay. When I politely told this boss that we had decided to move on, she then got extremely rude and told me our service contract, that was close to 700 and renewed in December of 21, would not be pro-rated and returned. Not only that, they wouldn't come out any longer to service the boiler even though I had paid through the end of the year. While this may be somewhere buried in the fine print, you stand by your customers even if they decide to drift elsewhere in the short term while everyone navigates this high oil prices. This boss left a very sour taste in my mouth and I would highly recommend you look elsewhere when picking an oil company.

Just before the New Year this past winter we had Call the Bee (a plumbing company we'd used in the…read morepast) come out for a whole house main drain clog. We received a call back right away and they sent out a technician that afternoon. He was clean, courteous & upfront about the plan to clear the clog and the companies pricing. After the snake didn't clear the clog he used a camera and then a water jet to clear our line. Unfortunately the problem returned very shortly after and having lost faith that Call The Bee was able to fix our problem we called another local company. They came out same day, cleared the line and charged approximately the same price. Feeling like we shouldn't have had to have another technician out so soon and incur another charge, we reached out to Call The Bee and spoke with them. Yes, we should have given them a chance to fix the problem instead of calling another company but as I stated, we'd lost faith in them. But, we , I, was wrong. They (Call The Bee) were more than responsive to our problem. Took the time to hear us and wanted the invoice from the second company we called. Lo and behold one week later a check for the ENTIRE amount of our second plumber (slightly over $1,000) was sent to us. Call the Bee truly did all they could to rectify the situation and leave us as satisfied customers.

Fortunately I did not hire this company nor will I ever. While crossing in a designated cross walk…read moreon Washington st Middletown at Melilli on 7/17 the service van below showed zero intention on stoping resulting in me having to run to avoid being hit. The driver then yelled slurs from the window and sped off. After calling and speaking with the companies receptionist I was told "management is in a meeting they will call you back." I've yet to hear from them. This is disgusting behavior from such a popular company.

Eco Energy insulated my attic back in September 2020. Bill went over all my options and gave his…read morehonest, professional opinions. I felt no pressure and quite at ease with the whole process. Bill is onsite working with the crew, so that is another plus. The job was completed in a couple of hours and then Bill walked me through the rebate process. I highly recommend this company. You should always get a few quotes from contractors and I suggest including Eco Energy in your list of quotes!

We had Eco Energy add insulation an older condo in CT. The project went smoothly and finished in…read moreless than one day. Bill Brown had us have an energy audit completed to guide us with the project and secure available rebates. The condo attic insulation now meets code, will save much energy, and dramatically improve comfort. We recommend them highly.

Aneudy came to check my hvac unit & noticed that it needed some cleaning. He came by cleaned it &…read moregave me some recommendations on how to keep the unit running well. Now my unit is working perfectly. I highly recommend him for your hvac unit needs.

Aneudy is the best! I called him to get a quote on installing a new HVAC unit. He came that day and…read morehad a quote to me within 24 business hours. His pricing was better than the other quotes I got and priced a better unit. When we scheduled the install he came on the day I wanted as scheduled, did all the work he said he was going to do very efficiently. He was very polite and communicative. He even fixed some things with my heating unit I wasn't aware of. I would highly recommended him.

Poor communication. They canceled twice on me and then never show up at the rescheduled times or…read morethey show up 90 min late. Never got a call

The 4th place I called no one would come for my furnace not running because I wasn't an existing…read morecustomer. They were here within an hour and had it fixed and I didn't feel like I got price gouged.