I absolutely love this jeweler and have had my jewelry worked on here for years. They're the nicest…read morepeople and do such beautiful work. I came today to get my rings rhodium plated and they're closed!! Permanently! Im so so sad. Not sure if they went somewhere else or just closed for good. Sad sad sad.

Ron Farrar is the Best jeweler I've met. Great variety, estate jewelry. He and his daughter do…read morebeautiful custom work if you have a special request.

Family owned business second generation and third generation. Honest and trustworthy.read more

Closed. New Store in its place…read more Too bad. Nice shopping center, lots of nice restaurants, several clothing shops (ALI took its place).

EXTENDED CLOSED HOURS SHOULD BE POSTED ON YOUR SITE AND YELP. I have driven out here from downtown…read morePhoenix on multiple occasions to find the store closed with a note on the door. I have had great recommendations for this place but if the store is always closed and correct hours are not online there's no way I'll ever be able to experience the service. Almost an hour round trip now 3 times over the past few months and I've now wasted money I was going to used to pay for my watch repair. INFURIATING, waste of time and money.

Very informative and helpful. Nice family team working the counters too. The location is convenient…read moreas well from my perspective.

Frank and Susan from Isaac jewelers were amazing in how they helped me settle on a Rolex for my…read morehusband. He's not an easy guy to buy for in the first place and I was thoroughly taken care of and guided in the right direction for my purchase. He loved it!! And I loved the amazing attention and customer service I had!!! Thanks so much! Regina

PHENOMENAL EXPERIENCE! Recommended 10/10! A couple of months ago I met Remi and she helped me find…read moremy engament ring. It is everything I've ever wanted. Then she guided my now husband through the entire process. All I have to say is that they will go above and beyond to help you find exactly what you want for your special day. I'm forever grateful for such a wonderful experience. All of the team is extremely experience and they uphold the most wonderful diamonds.

I very rarely write reviews and rely on others for input. I…read morehave lived in Pinnacle Peak area for more than 30years and since Michael's opened its store been satisfied with the quality of work and that they will even handle the little things like watch batteries and a recent small repair I had. This was not me purchasing expensive gifts for my wife as in other visits. I'm not sure who JJ D is who left such a negative review of Tina who he was very willing to be frankly abusive and yet he doesn't have the courage to even leave a name. To me anyone that critical yet be anonymous says that he must have another agenda and sad, but given my experience needed to provide an absolute glowing review of how Tina treated me as though I was buying my wife a priceless diamond. I was greeted immediately professionally with a smile and compassion over a family necklace that needed a simple fix prior to a trip which I knew would never happen before I left, BUT Tina took it upon herself to get this small ask turned around in 2 days better than expected, and called me the second was back so I would have and couldn't be more thankful. Again I have been using this store since day 1 and I see a group and team that is very happy and helpful and would highly recommend this store to anyone looking for the very best jewelry products that also happy to do the smallest things as well. Tina keep up the great work and Dari is fantastic as well!

I have one of the worst experiences I've ever had at Michael's a couple of weeks ago. I brought…read moreabout six watches in to the store to have the batteries changed out and Tina waited on me.. After Tina wrote up the invoice, she took off to help another client and just left my six watches sitting on the counter. Any customer could've picked up a watch and walked out the door with it. Then about 12 days later, I had to actually call the store to find out if my watches were finished. I've had batteries changed out at the store multiple times. It only takes a day or two to accomplish this.. Tina never had any intention of calling me. They were just sitting on her desk. This is really bad customer service. The day I went to pick up the six watches Tina was not in the shop. My six watches were thrown into a Ziploc bag in a pile on top of each other. I was an aghast when I saw the Ziploc bag with the watches . The way the watches were thrown in the bag the watch faces could've been easily scratched. The woman that waited on me when I picked up the watches was very nice, and she was also upset about the way the way the watches were thrown into the Ziploc bag. She took out each watch and wrapped it in tissue paper for me and then placed it into a Michaels store bag. I've never seen Tina in the store before, but I hope she never waits on me again. This is not good customer service. I've had two other women help me and I've also had a man help me in the store and the experience has always been enjoyable. Tina may have thought these watches were not expensive enough for her to pay any attention to. But there was at least $15,000+ worth of watches sitting in that Ziploc bag. I hope Tina never waits on me again.

Alex greeted me with such a friendly smile and hello, when I entered their glowing showroom…read more I had batteries to be replaced in a few watches, a vintage ring which needed sizing and to be cleaned up, and some other repairs. The next day I received a text that my pieces were ready. I was more than pleased at the fast service and moderate pricing. My jewelry had all been repaired, sized and new batteries, and it all looked so sparkly new, as Alex showed me each piece. I'm so happy to have found them, I hadn't worn some of this jewelry in ages. I'll be back . Lynn

Had a Rolex band clasp fixed last week. Had Movado battery replaced today and beyond happy. Almost…read morenothing price and also cleaned it up to look like new. Really love this place! ​

There is a HUGE difference between a person who sells jewelry and a professional Jewler. Anthony is…read morea professional with decades of experience. How do I know? I had a ring that every other store said they couldn't size...Anthony inspected it, resized it beautifully and had it ready for pick-up the next day. If you need something managed with your jewelry, take it to a professional. Look no further than Anthony.

Best prices in town Better quality diamonds than anywhere…read more Anthony is honest and fixes everything for me !

15 years ago....I got my wife a wedding ring and she purchased a wedding band for me. Perfect even…read moretoday.

I am a former customer of Steven Kretchmer who was left with an incomplete outstanding order at the…read moretime the business was closed in January 2025. I was only notified Jan 31, 2025, by email that they would be temporarily relocating with no explanation given for the reason and a message I would receive my ring when they were up and running again. I only found out the business was actually sold after researching it on my own on the internet. I have sent emails and letters asking for the current status, for any kind of update, but get nothing in response. It is now almost the end of May I have been waiting. I think this is a totally unacceptable way to handle this situation with a customer who has paid for an expensive ring in full and has trusted them with a personal diamond which came from my mother's wedding ring. I have been left hanging and now I don't even know if I will ever see it again, if my entire investment is gone, or what to think or do. Nevertheless my intention is not to be confrontational, I am just very upset and frustrated by the way things have turned out and am seeking honest communication regarding the situation. If I receive a response satisfactorily rectifying this issue or business resumes its operation and I receive my order, I will most certainly write an updated favorable statement reflecting the outcome.