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    J Vanover and Co

    1.0 (1 review)
    Open 10:00 am - 6:00 pm
    Updated 2 months ago

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    3 months ago

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    Joan V.

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    Baer's Furniture

    Baer's Furniture

    (67 reviews)

    $$$

    Cynthia was wonderful. She gave us the best deal. She was extremely friendly and helpful. We're…read morestill considering some more options that we saw. The leather chairs and accent items are beautiful! We will be back!

    Baer's "customer service" is nothing but "lip service." We will not buy here again, and you would…read morebe well advised not to shop here either. Do NOT make the mistake we made, in thinking that their inflated prices indicate they provide better service than stores with lower prices. They do NOT. If you have a problem with a product you purchase from them, they will not go to bat for you with the manufacturer. They will merely hand you off to the manufacturer and wash their hands of the matter. We purchased a king-size American Leather sleep sofa from Baer's, for almost $5,500. It was a special order, and we waited two months for the sleep sofa to arrive. It was delivered in late January, 2026. As soon as we lay down on the standard mattress, we were horrified to find it was not comfortable. Upon inspection, we found the design (the mattress frame and the cut of the mattress) had been changed and no longer provides support for the entire length of the bed. (We bought an American Leather sleep sofa, 10 years ago, and it is still very comfortable to sleep on.) We contacted Baer and they sent a "tech" out to inspect the sleep sofa. He took pictures and said they (Baer) were unaware of the design change, and that he could see it had changed. He wrote a report and assured us our problem would get an "executive" review and that we would hear from a Baer rep within 3-4 days. Two weeks passed and we heard from no one. So, we called and were assured, again, that a rep would call us back (by close of business, no less). Again, we heard from no one. The following day, we drove to Baer's and spoke with Bob, who was sympathetic and who assured us that American Leather stands behind their product. (BS!) Not only does American Leather not stand behind their product, Baer's doesn't either. They do not care whether a customer is unhappy or not. It appears they subscribe to P.T. Barnum's credo, "There's a sucker born every minute," and it appears their business is built on that. DON'T BE A SUCKER.

    J Vanover and Co - furniture - Updated May 2026

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