You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

Stopped by this Ace Hardware recently. The store was clean and the people working there were really…read morenice. They didn't have what I was looking for so I had to go somewhere else, but I was happy with the service.

I oreded my new metal chimnea online via the HD app. The app is extremelyeasy to use! When I…read morepicked it up, I ended up buying a gallon of Glidden paint - great price and quick mixing service!!

i came up to a worker named lionel and asked for help and he spat in my face. 0 star!!read more

The customers that come in and out of this location are so friendly. That doesn't seem like…read moresomething I should be taking note of, but my husband and I were astonished at the number of people who offered to help us load our heavy machine in our truck! It was very much appreciated. Anyway, the store cashier was okay. She wore a mask and wasn't overly nice, but she wasn't mean either. The shelves has stock on them and we found everything we came inside to buy. Good visit!

I chose Harber Freight Tools for a DIY at-home project to install flooring, baseboards and crown…read moremolding during the Covid-19 pandemic. I received assistance right away from one of the managers (Josh) with locating specific tools to cut the crown molding, as well as a specialty electric nail gun (not the one that utilizes an air compressor). His assistance made all the difference in the world, as I didn't have to return any merchandise nor make a second trip to NRH to obtain more tools and materials. The older lady with glasses at cash register (she usually answers the phone) was outstanding in her customer service demeanor, both on my initial visit and a later visit for a different at-home project. She definitely seems to know what she is talking about in terms of available inventory, and correct materials to use when posing a specific question. Further, the coupons offered by the store via internet promotion (sometimes daily or bi-weekly) turned out to significantly help on price reduction. Due to this alone, I highly recommend signing up for Harbor's reward program- it certainly pays an almost immediate return.

Nick was super helpful and helped me sort out an issue I experienced in my.pen turning. Very…read morepatient and professional. Great selection of turning tools and other projects. It was another good experience for me at this longtime favorite. Thanks also to Brett the manager. He was swamped but helped out along with Nick.

Went in recently to make a purchase, was not wearing a mask as I have a medical exemption. A lady…read moreapproached me and demanded I put on a mask or leave, not in nice way either. I told her that I have a medical exemption and she said they don't recognize any exemptions and to leave. This could have been handled without such a degree of rudeness. This employee has insured that I will never shop in that store again. You can't go around violating the Civil Rights Act of 1964.

Friendly staff but no small engine repair service available. Will sharpen lawn mower blades well.read more

Nice hardware store. So easy to find the things you need without all the EXTRA stress of big box…read morehardware stores. Friendly staff and I never have a problem getting help.

The online store has the incorrect inventory number. I called in advance and the customer service…read morerep said they had it, but when I went there no one seemed to know where it was or how to find it in inventory. I waited for 30 minutes in store just to be told they don't know where it was... Why say this store and the other 4 Lowes in the area have turf if you can't actually get it in store???

Came to the restroom. First all you have to do is smell it to find it. Once you power through that,…read moreit's obviously not clean. But nature calls. Trying to be as sanitary as possible, I scratch my thigh with a screw that was coming out from the next stall. Damn!!! Seriously? Do I need to go get a tetanus shot??

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

Do you smell something when you first enter the FRIENDLY environment of a Ace Hardware store? You…read morebet you do, it's freshly made POPCORN, which tells you that the atmosphere that Ace Hardware wants to create is one like your HOME!!! The people there value your time and patronage!!! Whenever, I need something for my Jeet Kune Do (BRUCE LEE's method of teaching self defense) private training sessions, I come to ACE at Westlake because I know that they have a great selection of items for me to choose from at a reasonable price!!! You can find just about anything !!! Feel free to check out my INSTAGRAM: JKD Sifu Mike Goldberg or email me at grampsfu@yahoo.com.

Great service. Store was clean and organized. Staff is friendly and helpful. I was able to buy the…read moregenerator i was looking for.

Called the Bedford, TX store to see if they had the TrailerValet XL in stock. Employee answered…read morethe phone and I asked they had it in stock. Gave him the name of the item. He said he would need the item number because he didn't know what it was. While he was on the phone with me, I went out to their website to get him the item number. Then he told me to call him back when I find it for him. What lousy customer service. He just lost a $800 sale. OMG how does this store stay in business. This guy didn't lift a finger to help a customer and make the sale.

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Stopped in because I needed to get a new lock. Somebody cut the lock on my storage unit so luckily…read moreHome Depot was about 2 miles away. Came in, it was somewhat difficult to find someone to help me figure out where to find the locks. Price of the lock was good, the only bad part, it's somewhat tucked behind other buildings so I didn't see the store right away.

I love Home Depot and have been a customer for years. I…read morejust wanna know why isn't there at least one cashier to check out customers. I had a rather unpleasant encounter with an employee at the self check out. She was rude and dismissed a concern that I asked about. When I told her she was rude. She walked away and said "I not rude." This encounter was unusual for Home Depot. After several attempts of trying to call and speak to the manager, I decided to post this review.