My bride loves this place. Me? Meh, I am a Juice Bar guy. Like the old saying goes, "Some folks like Chevys and others like Fords." I think Jack & Charlie's it looks a bit dirty and dark. The benches/tables/seats outside are always dirty with melted ice cream. Kind of gross in the warmer weather. I go to The Juice Bar because I think it is cleaner, friendlier, and brighter looking. Offerings between both are essentially the same, though I'd give the nod to Juice Bar for the waffle cone alone. Prices are essentially the same too, Nantucket Tourist Robbery. But hey, it's ice cream, a treat. Why not splurge? read more

Decent place to stop in Nantucket. I think they may be known more for ice cream. My son had a blueberry muffin and my husband had a croissant and yogurt parfait. I had an everything bagel with egg and cheese. The egg and cheese bagel ended up somehow projectile squirting yolk everywhere on the first bite. It was kind of crazy how it managed to get all over my coat, jeans, shirt, and even my shoes. Bagels with egg and cheese are kind of my go to everywhere I go and I can honestly say nothing like this has ever happened. It was kind of ridiculous lol. My perfect egg and cheese sandwich has fluffy eggs and gooey cheese which is what I'm used to but as I said this is an ice cream shop. A really expensive one. Having said this the staff were really nice about it, and washed my coat for me and offered me a stain spray. They even offered to wash my shirt and jeans if I come back later. We will probably come back for the ice cream since they were so kind and they have a really cute backstory, but for ice cream not breakfast. read more

See all

OMG this was my favorite coffee shop from my entire Cape trip. The best iced coffee that I've ever had I got from here. It was perfectly made and truly, immaculate. I don't know how else to describe it but it is something even weeks later I am still thinking about. Cute shop with all the nantucket charm. Friendly service and make fresh whipped toppings like the strawberry for matcha etc. Would fly all the way from Nebraska just for another coffee. read more

See all

Jack & Charlie's in Nantucket is an easy 5 stars. Perfect spot right on Straight Wharf for coffee, breakfast, smoothies, and ice cream all day. The breakfast sandwiches and acai bowls are super clutch in the morning, and their ice cream flavors are legit - tons of options and all delicious. Staff is friendly, service is quick, and it's the kind of place you end up going back to every day you're on island. read more

Jack & Charlie's Ice Cream - Rum Raisin IC - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

A perfect little treat before heading off on the ferry! Loved sitting on their small patio outside while we enjoyed our scoops: moose tracks and my mom had raspberry sorbet - both were excellent! We went at an off-time of day so we didn't have to wait in line, too! The acai bowls looked amazing as well, but didn't have an opportunity to try it. read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

Do you like ice cream? If you're indeed not a psychopath with answering yes to that question, listen up. I really love ice cream on Nantucket and Jack and Charlie's is doing it well. When The Juice Bar line is super long, Jack & Charlie's is less long, but the line is still there. But you know what? The ice cream is just as good and the line goes quickly. Unlike the Juice Bar, Jack & Charlie's has a little courtyard with seating too. The cherry blossom ice cream on a cone was a huge serving and honestly, some of the more delicious ice cream I've had in a minute. Not cheap, but Nantucket and again, the single scoop was so big. My friend says the coconut ice cream is the absolute best if you're a coconut fan. They also sell acai bowls, smoothies and I'm sure other savory items, but I can only speak to the ice cream which is a must do. Take it with you while you walk around the harbor and look at multi-million dollar yachts and live that good, blessed life. read more

Ordered a birthday cake and chocolate lovers two scoop in a chocolate waffle cone and it was good but average. The individual who served us the ice cream wasn't super friendly and seemed like they wanted to get people in and out. Overall, it was just pretty average but they do offer a lot of flavor varieties. read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

Definitely a great spot to stop while on Island. Very cute little shop downtown and our favorite late night stop. Me and my wife both love their toasted coconut in the waffle bowl. Wayyy better than sitting in the juice bar line for an hour read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

Cute little busy ice cream shop, family friendly with a few courtyard tables outside right by the ferry and the dock. Near plenty of shops and restaurants! Staff was nice, and kept the line moving even on a weekend night. We loved the banana cream pie, chocolate lover, and peanut butter pie. read more

I am obsessed with Jack and Charlie's!! They have the best chocolate chip cookie on island!!!! And their Peanut Butter Pie is TO DIE FOR! Not being dramatic it's my favorite ice cream flavor I've ever had in my life (and I worked at an ice cream shop for 5 years so that's saying a lot)! My favorite breakfast sandwich is a BEC on a croissant. The owner Debbie is the sweetest woman and always has a smile on her face! #betterthanjuicebar read more

See all

Disappointing Experience at Jack and Charlie's We were really looking forward to trying Jack and Charlie's Ice Cream in Nantucket, but unfortunately, the experience left a lot to be desired. My daughter asked to try a flavor before ordering, and they flat-out refused. We ended up spending $11.75 on something she didn't enjoy, and when we politely asked if we could exchange it, they said no. No samples, no flexibility, and certainly no sense of customer service. In a place like Nantucket--where hospitality should shine--this felt cold and dismissive. For the price you pay, you'd expect a more thoughtful experience. Definitely not the kind of flavor or attitude we came for. Steer clear. read more

Ice cream and coffee! What could be better! Cute location and tables outside to eat at. read more

Jack & Charlie's Ice Cream - Strawberry matcha - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

Jack & Charlies was a very quaint place! The architecture was so costal. That ice cream was absolutely fantastic! They even had a gluten free cone. Then... I spotted a decant gluten free brownie too. So many choices. We met the owner, Debbie and she was very hospitable! Definitely a stop to add to your trip anytime you're in Nantucket! read more

We were looking for a late grab and go breakfast and coffee and were steered in their direction. The egg sandwich was so hot and cooked perfectly on a grilled Bagel, but they also offered a giant English muffin. We had so good coffee drinks as we were told the coffee was very good and roasted locally. We had lattes and a yummy iced almond matcha, made perfectly. It was fun sitting on the patio enjoying some people watching. We liked it so much we went back later that afternoon for ice cream. Other said it was expensive, but it was less expensive than the other shop and we felt it was creamier and loved the variety of flavors. Friendly service with a smile, we went back every day during our stay. read more

First of all the food was AMAZING! Me and my family went there at least twice a day on our trip. I had their açaí bowl, boba tea, ice cream, croissant doughnuts, and an iced coffee. If I had to recommend one thing, I literally couldn't, the ambience, service, and food were outstanding! This hidden jem should not be rated 3.6 stars. If you are in Nantucket, I would recommend Jack and Charlie's as your first stop! read more

Jack & Charlie's Ice Cream - The front of Jack and Charlie's! - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

Day trip to Nantucket today. Stopped in for cone. Had some peanut butter creation that was amazing. read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

See all

Matcha was good but it was $10. I'm not sure if that was because I added the syrup and oat milk, but it was definitely on the pricey side. Good though! read more

Jack & Charlie's Ice Cream - Small iced matcha with oat milk and sugar free vanilla - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

So how can you be a customer for life when all you've had is their coffee? Simple my friends. If you are absent minded enough (like me) to leave your backpack in the shop after adding your half and half, and the pack has your laptop, notebook and medicine, and the owner (Debbie) somehow tracks you down through another customer... well you get the picture. How thoughtful! How kind!! How wonderful!!! If they treat their customers with such care imagine how they treat their employees??!! So yes - I'll be eating ice cream daily during my next visit to this special place - and I hope you will too! Life is short and let's lift up the good people and good places. Enjoy! read more

Had to get ice cream every day on my east coast trip. Nantucket's ice cream was here. VERY good and had patio tables to enjoy our ice cream and people watch read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

See all

I was happy to see that they have a dairy-free/vegan option, so I had to go with the vegan vanilla (in a waffle cone, couldn't help myself). The ice cream itself was okay, I've had better both taste and texture-wise, but it was still a nice treat on a summer evening after dinner. I also tried their Acai Bowl (100% organic Acai, served with strawberries, bananas, blueberries, homemade granola, toasted coconut, hemp, and chia seeds drizzled with honey) in the morning for breakfast. Again, I've had better but I enjoyed it enough. My sister and I snagged a table outside to enjoy our treats so can't complain too much! The line can be long but it does move fairly quickly. Prices are as expected, and service is pretty good. read more

We visited Jack & Charlie's in the summertime and my family fell in love! The store is just the cutest and the ice cream was so good! We went back multiple times for lattes, desserts, acai bowls and everything was delicious. My son loved it so much we bought their Jack & Charlie t-shirt and he wears it all of the time! Customer service is over the top and staff extremely friendly. Recommend visiting their store if in the area! read more

Not as busy as The Juice Bar, but okay. Decent Giffords ice cream with fresh waffle cones. $21 for 2 one scoop cones with big waffle cones. Line was long but moved quickly. Servers were wonderful read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

So many places to choose from we didn't know where to start. We started off here for their made to order egg sandwich which we were told is the best and had to try- they were right, Amazing! We also had a huge Acai bowl and the coffee drink selection was huge from Cortado's, Flat White's, cold foam, Chai, but the Strawberry Organic Matcha was my favorite and I went back every morning to get one. My spouse got an affogato one afternoon - espresso over ice cream, what a treat that was. We preferred this over the other in town ice cream shop b/c the scoop size was bigger, price was less and the outdoor patio where we could go sit and relax with music - it was more our vibe. Def a must if you are wondering where to go! read more

This spot is amazing. The ice cream is fresh and the people are friendly. The outdoor patio has a great vibe. I love their homemade ice cream and supporting a family business. My favorite ice cream spot on Nantucket! read more

We discovered Jack and Charlie's after Deb, the owner found a purse we had lost. She kindly tracked us down and when we went to pick the purse up we had an ice cream cone. It was delicious and the service was great. The outdoor patio is the perfect place to enjoy an ice cream. Deb the owner is one of those special people that make Nantucket so wonderful. Definitely worth a visit. read more

Jack and Charlie's is my favorite ice cream shop on the island! Not only is their home made ice cream fresh but to top that they have so many incredible flavors to choose from. With a friendly staff and patio with an amazing atmosphere, Jack and Charlie's is a great place for families to come together and enjoy their ice cream. A seriously amazing ice cream spot for families and as a late night sweet treat destination. Couldn't recommend them enough! read more

I picked up breakfast for my whole crew today . Breakfast sandwiches and açaí Bowles and carpaccios . Best breakfast sandwich on the island !!! Thanks jack and Charlie's keep up the good work we will be back. read more

I go to Jack and Charlie's all the time and the rum raisin and blackberry are my two favorite flavors so rich and creamy and their waffle cones are the best on the island!! The staff is always so friendly even when they are stressed with lines out the building and down the street. read more

The best ice cream shop on the island! Such nice people and environment. I would definitely recommend Jack and Charlie's to anyone on island! read more

Loved the ice cream and great service. The line was long but it goes fast. Very good vibe

If you are on the beautiful island of Nantucket you need to make a stop at Jack and Charlie's! The ice cream is amazing and so are the people You will probably end up at Jack & Charlie's more than once during your trip read more

Service definitely needs to be improved! First of all I approach the counter, look at the board to the left that says some flavors are out, ask the blonde woman with glasses behind the counter if they have chocolate, she refers me to the board to the left. Then I ask the price, she refers me to another board above over the counter. Then she finally takes my order, I pay, then I stand there, and stand there some more while she chats with a male customer about how good the bread she made was, how much he liked it, and oh she should make some more. Then she goes over and starts wiping the coffee machine down, then she chats with the male customers girlfriend about how nice the weather is, how she got sunburned, how she did not expect to be wearing her black skimpy outfit today. Then she goes and starts wiping the counters down around the ice cream. Then she decides to make my $15 ice cream cone. Really!! I expected so much better service for the most expensive ice cream cone of my life. read more

Great acai bowls! Super fresh ingredients and great service! Service was very friendly and the shop is very clean. The one-way street can be tricky if you're not from the area - and be careful that the delicious ice cream does not melt on you, or your rental car :) 5 stars! We'll be back! read more

Disappointed that neither the ice cream or gelato is homemade, despite the advertising of "homemade ice cream " on their website and in store. Ice cream is commercially produced by Gifford's . We opted for the espresso/marscapone/chocolate gelato which was flavorless. read more

Jack & Charlie's Ice Cream - a menu on a blackboard - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

The ice cream was excellent!! The service was very good. The ambiance was very nice. The ice cream scoop size was worth the money. read more

I would probably give this a 1.5 star. Don't come here for coffee. We only came here because most of the coffee shops were closed by 5. The iced latte was probably one of the worst I have ever had. It was a cup of iced milk. We ordered the medium so that we could get 2 shots of espresso versus 1 (in the small). It tasted like 1/2 a shot. I would have thought it had none if the milk wasn't light light brown. The girl making it was new and had never done it before, so a guy was helping her. She should probably be trained in advance. The cashier was not really friendly at all and she had no idea what "how many shots are in a 16oz latte?" meant. I had to ask a multiple times and say "espresso shots" before she understood. No smile, no welcome apology for the super long wait. Really wasn't a great experience. Not sure about their ice cream. read more

Jack & Charlie's Ice Cream - customers at the counter - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

See all

Delicious! The inside was super cute and the ice cream was so creamy! We got 2 scoops of the birthday cake and loved it! read more

Jack & Charlie's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Nantucket, Massachusetts

I went to Jack & Charlies today to get my daily fix- Rum Raisin. They told me they had a customer who said the recipe was wrong and it was not good. I can assure the recipe is right- I get it everyday and only missed 3 days last year. It's my favorite flavor and shop on the island. The home made waffle cones are amazing and I can smell them down the street. I am not sure if the customer got the wrong flavor, ordered the wrong flavor of they gave her the wrong flavor, but Jack and Charlie's Rum raisin is the BEST on the island. I usually bump into one of the local taxi drivers and he is on the same daily rum raisin schedule as me, so I don't feel bad. It is soooo rich and creamy and sometimes I skip dinner and get 2 scoops. The scoops are very big and it's amazing. I love the staff, they know me by now and are always so friendly. The patio and music is perfect for people watching and lets me decompress after a long day at work! read more

The most unique feature of this ice cream parlor is the in-house made waffle cone. You could smell it as you walked in. The waffle cone was warm when we ate it with ice cream. There are plenty of ice cream places in Nantucket and Cape Cod but none of them make the waffle cone warm when you order it. My daughter also loved the chocolate dream. It has small pieces of Godiva chocolates inside the chocolate ice cream. read more

Thank you Debbie for the rude comment back almost a year later. Seems quite unnecessary especially for a business owner. Also gender doesn't give anyone a pass for rude behavior. Thanks, back to the juice bar I go. read more