Kyle arrived the day I called and completed the work within an hour. He is a very friendly and energetic guy who kept us entertained while he worked. Kyle was very professional, efficient, and had pride in his work. Highly recommended! read more

I had a disappointing experience with Jack & Jill Plumbing. After the installation, the tub spout did not function properly. I contacted the company, and while they did return, they did not adequately investigate or fix the issue and declined further repair. I ultimately had to hire a second licensed plumber, who confirmed the original installation was done incorrectly and required additional work to fix. I made a good-faith effort to resolve this directly with the company before escalating, but was unable to reach a resolution. Based on my experience, I would not recommend using Jack & Jill Plumbing. read more

We had 3 shut off valves replaced under kitchen sink. A few days later after dishwasher was installed I tried to put items back under sink where they previously stored. The items WILL NOT FIT. The new 'PEX' piping that was installed was placed about 5.5" from the base floor. Nothing will fit under the 5.5" so I have lost this whole area that was previously used for storage. The 'PEX' should have been higher or on the base where the old piping was! If you use this company check their work to be sure you haven't LOST valuable storage space. read more

Jack & Jill Plumbing - Basket of towels that will no longer fit under sink. - Plumbing Near Me - Spencerport, New York

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I rarely leave negative reviews, but this experience was disappointing from start to finish. I paid approximately $1,100 to have a bathroom clog addressed, which included opening a hole in my ceiling. Shortly afterward, the same bathroom clogged again. When I called because the problem had returned, I was under the impression that the visit would be covered under the warranty. Instead, I was told I needed a new toilet for about $1,100. When I declined, the price suddenly dropped to $900, which immediately made me question the original quote. After declining again, I was told I owed around $75 for a diagnostic fee, despite being told on the phone that the warranty would cover the visit. I understand that plumbing issues can be complex, and sometimes additional repairs are necessary. What I cannot overlook is paying over $1,000 for a repair that did not resolve the original issue, followed by inconsistent pricing and conflicting information about warranty coverage. I value honesty, transparency, and standing behind your work. Unfortunately, this experience left me with little confidence in any of those areas. read more

Update today 9/28 now I'm stuck with cleaning water in the garage because clearly his cup theory doesn't work. Also called this afternoon was told a manager would get back to me shortly and it's been hours what a complete joke I need an experienced plumber, beyond upset and pissed is an understatement Thank goodness for the manager. All I wanted was to ensure the pipe for the washer drain was okay and for the hot and cold water hose connections to come off, the prior home owners seem like they couldn't take them off and they were rusted on. Cayden told my husband that just dump a few cups of water down the pipe and if it goes down then it should be fine. Odd but okay ? Also he was going to charge $1k to fully connect a washer ?!?! I can do that myself. Also it was going to be $350 to remove the washer hot and cold hoses and attach them. I said on speaker phone that well I guess we can try it ourselves. But I did call for you guys to remove them. Because we had the tools but it was so hard to get them off. His manger said just to take them off and charge us for the visit. Thank goodness for the manager, but then he said to my husband if you leave a review I get $40. I think this kid is super green and makes $$ off of services. I think this is a training issue and he needs to be retrained. But I enjoyed talking to the lady who I booked with! She was kind. I booked based on reviews, but just watch if someone is looking to charge a wild number for something. read more

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Definitely would not recommend. Paid $4k for washer dryer hookup and a leak fix and the guy left a complete mess inside and outside my house. I had to run my own electric for my dryer. He tore up my walls so sloppy and left spray foam all over the side of my house and even in my yard. He also kept trying to charge me more that the agreed price and claimed his company just adds things sometimes causing my card to lock due to fraud, so beware. again would not recommend read more

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This co.took advantage of a woman who had water in the basement. A failed sump pump led to the call for service. They installed a new submersible sump pump and 2' section of 1 1/2" PVC pipe into an existing exit pipe. $1300. For a job that should have been no more than $800. The pump is $300 and pipe $30. The rest approximately $900 was labor. read more

I am very pleased with Jack and Jill Plumbing Service. You sent Mike over to repair our problems and he aced it for us! What a nice, intelligent, professional he was.We are so happy and highly recommend your service to others! read more

Mike is wonderful. He was honest, open and took time to explain things clearly to me so that I would understand the situation. If all Jack & Jill Plumbing employees are like this gentleman, they are one terrific company! I was very happy with the interaction and Mike made me feel confident that he would take care of things in an honest, competent and thorough way. read more

Matt from Jack and Jill Plumbing was at my house last week, to flush my tankless system. He did a wonderful job! Everything he did or moved, was put back just as is. His work was neat and efficient and he was done in less time than I had thought. Excellent work, once again, from Jack and Jill Plumbing! Thank you! read more

Where do I start? Their website says emergency services avaialble. Nope. I called 2 times for 2 different emergencies (one with water leaking out of the ceiling!) and no one was available. Then, I called to have someone come by to give a quote for repairing gas leaks in the basement. I asked them to have someone bring a sniffer so they could tell us if we had any other undetected leaks. The tech got there, gave a quote to repair the leaks we had, but did not bring his little machine (as I requested) to sniff out other leaks. So I had to pay the fee for them to come but they did not even do all that I asked. Lastly - on this yelp page it asks how you can save $69 today? I can tell you how - they won't charge you if you have the work done THAT day. I don't like companies that do that - try to push you into doing that to save a few bucks. All over not impressed with this company. There are too many choices in our area, thankfully don't need to use them read more

Jack and still will charge you $500.00 to replace the orange shut off value to a ball IPF value. Rip off company . Do not call them for plumbing repairs.. Owner has no concept of pricing and will be out of business with in two year. Pure scam company read more

jason did an excellent job finding the leak and repairing it. excellent quality of work i know plumbing work is very costly but when leaks occur there is no real answer but to pay . also Jason is an excellent representative of the company as well as a knowledgeable technician. AAA + for Jack and Jill Plumbing. read more

Too bad I can't give 0 stars. The water heater was out in my mother in law's house, and my wife needed to get the problem fixed in order to sell the house. The problem was a bad thermocouple, which was properly diagnosed. The problem: AN $860 BiLL TO INSTALL A $15 PART IN 20 MINUTES TIME. This place is a price-gouging money-stealing ripoff. Avoid at all costs. read more

Today, Matt from Jack n Jill came to my house and fixed the problem. He was very professional and worked in a timely manner. I would recommend Matt and will request him if I have additional needs. read more

Did good work and arrived quickly but... Five hundred bucks to clear a grease plug under our kitchen sink. Took him a half hour tops. I wasn't home when he arrived or I'd have paid the visit fee and told him to take a hike. No wonder he was immediately available - who wants to pay that much to snake out a clog for a few minutes?? STAY AWAY read more

So far I am not impressed with them. we called them on Thursday and they said they set an appointment for yesterday (Friday). I get a phone call an hour and half AFTER my scheduled time telling me there is an emergency and they can't com. the woman I spoke to was rude and didn't seem to care that I am not able to take a shower or flush my toiler. I work in customer service. if I gave a customer the attitude that she gave me I would probably lose my job. she said that I would be scheduled today from 10 to 3. considering the inconvenience of rescheduling one would think that they would make me a priority but here it is almost 11 and nothing. I want to add that a friend tried to use them last year and was given the exact same excuse I was given. word for word. that is a little odd. I wouldn't recommend this company to anyone. if they can't keep an appointment what good are they? read more

They caused my basement to flood and now they won't return my calls. My sump was having problems draining. The tech came over and said he fixed it. The next night it rained and I woke up to my whole basement flooded. I paid $1500 for them to flood my basement. I had to hire another plumber to fix everything and get the sump working again. They said they would refund me but now I've called 4 times and they won't answer me. Dont trust the reviews on google, the plumber told me they get money from their boss if they get a review with their name in it, so none of the reviews are real. read more

Ridiculously expensive. $300/hour is a bit much to clear a clogged drain, don't ya think???

If you are easily convinced that their over pricing is worthwhile, then you may give them a good review. Not us. We had Adam come by on a Friday to look at our toilet that was running, our sink that wasn't draining well, and our tub that was dripping. He turned the faucet in the tub harder and it stopped running! He told us that i order to fix the sink, we needed a new one, and he fidgeted with the toilet until it stopped running. He only charged us $74 which seemed okay. But a couple of days later the toilet was running again and the tub was dripping. So, on Monday we had him come back. This time he said we needed a new toilet and tub. He said the toilet needed a new fill valve that was impossible to find because the toilet was a Toto and their parts were rarely available, and the new tub would cost $5800. The tub drip is minor, but the toilet running is so bad that the Monroe Co Water Authority had sent us a letter telling us that we needed to look into it. With Adam in front of me, I called the contractor friend who had originally installed the toilet and Adam changed his tune a bit. He called his boss about getting the part for the toilet and learned that not only was one available at Home Depot, but he actually had one in his truck. Then he told me he could replace the fill valve for $250. When I balked, he asked me what I wanted to spend. I told him that I had replaced fill valves on my own for under $100. So her changed his offer to $200. I asked him if he would discount me the $69 I had paid on Friday, and he said no, so the total bill would be $269 plus tax. On a humorous and curious note, he also asked me if I had a wrench he could borrow! I then told him I wanted to wait to find out from my friend if he had any other suggestions, and he said that would be fine, but he'd need to charge me an additional $69 for a service visit that day. He added that if I refused to pay that, then our association would be over. I opted to not pay him the additional $69 and will wait for a better solution. I have since looked up the cost of fill valves and they are available at Home Depot or Amazon for $28. My conclusion is that he/Jack and Jill are less than honest, manipulative, and over priced. I also will try to get my original service fee back. read more

We called to have them fix a part in our hot water heater. They said they would be here between 9-12 that day. Never came never showed up. My husband called and said well maybe we can try again tomorrow. They said yes between 8-10am. No call no show. read more

Pricing is outrageous!! $2000 to replace a pipe in an open full basement. Nothing to move out of the way. Would have taken me 1/2 hours and $100 in pipe. Unfortunately the tenet called when I was out of town and thought it was urgent. Nice looking pipe complete with an elbow. Just wow! Expensive!! read more

I have to agree with all the others that posted negative, one-star reviews. I had an issue with a clogged toilet and shower and already knew from a previous experience that the problem was due to tree roots growing into the septic line, preventing the normal flow of water. The technician they sent over was just a little too, shall we say, casual in his approach to dealing with a customer. He made several negative comments about my house and asked lots of non-plumbing related questions like: "you play guitar?"..."are you married?"..."that's a big TV"..."you have a lot of books". Dude, mind your own business and stop commenting on stuff or my life. At one point, I had a conference call and he just stood there looking at me, expecting me to stop everything (the right thing would've been to start working and come back a few moments later). The pitch goes like this: they present three options to fix the problem. Of course, the least expense one they don't recommend, because it's just going to happen again (so why is it an option?). The 'best' option is astronomically expensive and naturally, this is what they hard sell you on. I went with the middle option and he tried his best to persuade me to rethink my decision to no avail. After he cleared the roots out from the line, he came back in to complain on how hard it was and to let me know "it's just going to happen again and I'll be back in six months, you should've went with the best option"...if it does, I certainly won't be calling Jack and Jill Plumbing. He then expected a tip. I tip everyone that does work for me, but not him. I couldn't wait to get him out of the house. When I hire someone, I don't expect them to act so familiar with me or insult my living space either. Don't use this business, you will get more than you bargained and I don't mean in a good way. read more

Ripped off by Jack & Jill on 6/30/25. I had backed up sewage in my toilet & shower.The diagnostic was done per "plumber" would cost between $700 -900. If he had to change pipes it could cost over several thousand dollars. My son who knows plumbing was on vacation, I am 69, disabled, so I had trust him. The guy flushed the pipe behind my wash machine saying I had a lint problem. Never flushed or snaked out the toilet. Was @ my house 20 minutes & charged me $732 gave me a 30 day guarantee. I was told it was a paperless system they never sent me the receipt. I called & asked for it. Told my son what happened. The toilet started gurgling & spewing again within 2 weeks. This time my son called & spoke to someone who insisted that a diagnostic needed to ​be redone. My son ended up talking to the owner who said he couldn't understand why he didn't snake the line. Assured different plumber to be sent. Same guy came this time cleaned the hair out of my sink & again did not go near the toilet. I even told him my son says you need to snake the toilet. Nothing further done. Toilet continued to gurgle up. I hired another plumbing company to snake out lines & had it jetted out. I don't think the man they sent out was even a plumber.​ read more

Matt came when our downspout was overflowing and determined that they would need to use their truck with a jetter the next day. We paid a $600 deposit (half of estimate to unclog underground pipes assuming they aren't broken) with the understanding that we would forfeit it if we eventually went with someone else, after determining with the jetter whether the pipes are clogged or broken. The next day it was determined that the pipes were broken, we decided to go with them, they provided an estimate, and upon our request, they deducted the $600 off the estimate. However, I requested an itemized copy of the estimate, and the underground photos and videos from the excavation for our insurance company, which my wife saw them take. For 3 straight days, the admin who picked up the phone (5 times in those 3 days), the admin who received my call said she would relay my message to the manager, but the manager never called back. Then I asked my wife to call, the admin said the same thing to her, but the manager called her. When my wife asked for the itemized estimate and the underground photos and videos on OUR property to give to our insurance company, the manager (wish I knew his name so I could put it on here) simply said he has decided not to service us. So much ego for just asking for the information we deserved. And leaving us in limbo after we invested $600 in their service, which they didn't even return to us. A week later, we found a company who would fix the issue for less than 2/3 of what they quoted - so them not servicing us turned out to be a blessing in disguise. I would not recommend this company at all for your needs. Their management is rude and egotistic, and their service is way overpriced as we found out. read more

As a technician, Mark was amazing. We had been experiencing water in the same spot of our basement for a few years. A waterproofing company was prepared to do major work. Mark diagnosed our problem (outside) and repaired the bad underground drainage line the very next day. He saved my husband and I over $10,000 and a lot of disruption to our life. We called him a week later with another issue and was again extremely pleased. He was prompt, professional, friendly, and knowledgeable. We will call Jack and Jill Plumbing for service every time!! read more

I hired them to install a shower valve, decorative plate and a glue-on shower wall I provided. They had to come to my house five times, three more than was necessary to fix easily avoidable errors. Each time I had to wait during a three-hour window for them to arrive and be home while they worked costing me many hours of my time. Their plumber only used spray foam to fill in large gaps in the drywall behind the shower wall, which is contra-indicated and will necessitate me buying a new shower wall to have installed by another company. They likely used the wrong caulk for the job, as well, and applied it sloppily. They also removed and threw away the decorative plate which would not have been necessary to use if the shower wall had been installed on the day the shower valve was installed. They agreed to refund half of the money I paid, which I have not received. They have not responded to my complaints to the BBB or the NYS Attorney General's Office and have left me no choice but to sue them in small claims court. I will gladly remove this review if they honor their promise to refund me half the cost of the job. read more

WAYYYYYYY overpriced !!! The consult was $75 with tax and then a quote of 3k to fix a shower that overflows ??? Price gouging at its finest!! HOLY SMOKES .. read more

This company not only is a rip off but they take advantage of young people who are just starting out and do not know anything about plumbing. My daughter and son-in-law just purchased their first home and needed a hot water tank and purifying system. They called Jack and Jill and a salesman came out and showed them a 40 gal, 50 gal, and an 80 gal. Long story short he recommended the 80 gal for 2 adults and 2 babies at the tune of $4000., these kids trusted the company to be fair. This exact water heater is $1400. at Lowe's how can this company justify the price difference? The owner tried telling me that they hooked up the water heater. If that was the case it would have been operable but nooo they needed to hire an electrician to run new wiring (another expense) I tried talking to the manager and then the owner who not only refused to replace the 80 gal for a 50 gal or work with us on making things right but he also hung up on me. I would not recommend this company to my worst enemy. read more

When I asked for an itemized bill I was refused. The office manager I dealt with was very unprofessional. I would not recommend them to anyone. read more

This place is horrible and DON'T recommend to anyone. My Aunt had a leak in her hot water heater she lives in a mobile home and called this company to help her out since the one that usually does this stuff her husband is currently in the living room in a hospital bed dying from cancer. When they showed up she told them to be careful as the floor was weak from the leak the technician completely disregarded her warning and fell through the floor then left it with an unsafe condition for her newly installed hot water heater and told her oh well. All while charging her over 2000 dollars and left her with more repairs due to their negligence. read more

Jack & Jill Plumbing - Plumbing Near Me - Spencerport, New York

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We had a plugged toilet that just wouldn't unplug.Matthew from Jack & Jill plumbing came & unplugged the toilet quickly. He was very courteous & professional. I would call them again for our plumbing needs. read more

Having some issues w/water backing up in the tub when I'm taking a shower. The issue started on Tuesday, was told by Jack & Jill they couldn't get to us until Friday between 12pm & 2:30pm. Friday 2:35pm rolls around someone from J & J calls & said; "We need to reschedule because they had another emergency at another location. All our techs are at that location." We were told Saturday they'd be at our place at 10:30am. 10:35, no Jack & Jill plumbing. I call, they apologize & say they'll have the tech call me. Our appointment got moved to 12pm - 2pm. 2:30pm, no Jack & Jill plumbing & no phone call all day from tech. Call again. Was told some tech named Paul pushed our time further back a 3rd time to 5pm Saturday. At this point it's obvious they don't want to do the work & have no intention of coming. I call & ask to speak to a manager was told "The best I can do is take a message & someone will contact you". Like they were supposed to already & never did was my reply. So, as a result of them jerking us around for 3days, we're now back to square one & have to find a plumber. And thnx so much for leaving us hanging until the weekend! Now we have to drag it into next week! This is not how a business is run. If you're unable or unwilling to honor your commitment to keep a simple appointment, don't schedule one. We probably could have had our issue resolved by now through a more reliable business if they'd have just been more forthcoming. read more

A tad expensive, but solved a clogged toilet that has been stuck for multiple days now in less than 15 minutes. Honestly, can't beat that, and relieved to be relieved! read more