Last month I called this company after my family told me one of our garage doors wouldn't close…read more Due to the pandemic, I'm working from home and being busy like everyone else, I just did a quick search and called A1 Jamison Garage Doors and asked them to take a look.
No one mentioned a service fee, but admittedly that would be reasonable. And in their defense they did come out the same day.
However, the van that showed up looked like it had seen better days. The worker who drove it wasn't wearing any type of uniform or logoed info, and his attitude from the time I said hello was that I was clearly bothering him and keeping him from something better. He never introduced himself.
He proceeded to tell me my garage doors were installed wrong and the two substantial projects that could be undertaken to fix it. And honestly, he probably wasn't wrong but it was a big up sell right out of the box. I told him that was a problem for another day. Could he figure out what was wrong with the door? "Yes," he said, then stared at me for an uncomfortable period of time with a blank expression on his face. "Would you tell me what it is?" I asked.
He then stepped toward the garage door sensor and moved the corner of a nearby bag of mulch my family had picked up the day before that was partially blocking one sensor. Then he just glared at me like I'd murdered his puppy. Well, needless to say I felt stupid for not looking and embarrassed I had wasted his time. I apologized and asked what I owed for the trip out, fully prepared to pay for the wasted trip.
He then asked, "Did they give you a number on the phone like $45 or $65?" No, there was no discussion of a service fee. He said, "OK, it's $65." That felt arbitrary, but hey, I called them out for nothing. I got my checkbook and then, because there was no name on the van and no uniform or logo and I couldn't immediately remember the name of the company I asked who to make the check out to.
He said, "Well, I'll tell you." Another awkward pause. He then proceeded to spell what I assume was his name, extremely slowly ... like I was an idiot. And, both shocked and embarrassed, I was dumb enough to do it (on this day, maybe I was an idiot). I basically wrote a $65 check to some random guy rather than to the company because I couldn't remember the name (I'd bookmarked it on Yelp though!) and I was too embarrassed to call him on it after having made the stupid mistake of not checking the sensor first. That's on me. The fact that he pulled the stunt is on him, hence my review.
I can't speak to the quality of their work, but I can tell you their customer service is poor, the operation appears to be literally run out of a nondescript van and their payment practices are shady. My recommendation: Avoid this company.
