They have rats and if you're working door dash at night they are not like other locations and will not let you use the restroom at night *I wish I recorded the rat crossing the drivthru lane the thing was HUGE* read more

My husband and I ordered two supreme croissants with ham and bacon on it. They gave us sausage. We don't like sausage, but we ate it anyway. We were halfway through eating it before we realized what was wrong. By that time, we figured it was too late to take it back. I just wanted to say this to let other people know. We asked for 4 sweet-and-sour and they gave us two. Somebody's not listening. read more

The food we got was just not cooked right, it tasted weird, almost all our food was undercooked, and it looked like the lady working the drive thru was really slow, limping, and looked like she wasn't okay, or was out of it. It was honestly concerning. Why is she working if she looks like she's physically struggling? I won't be coming back read more

Slow as to make a snail indi-500 fast. They do everything they can to make themselves look good for the order clock: from having you drive to the front to wait for order even though you are the only one in line, to making you wait before they take your order. Tonight was the last straw for me. I waited 5 minutes for the guy in front of me to order, wondering what was taking so long. Then when I got to the order screen I was asked to wait, after 2 minutes of waiting I was glad no one was behind me and I backed out and left - I won't be back, I've got better things to do with my time, that was the reason I stopped tonight! I didn't want to fumble around with breakfast in the morning. read more

Very impersonal visit.. Oder by kiosk now but stood there 3 mins before anyone said a word... didn't work correct anyway so they had to do the order.. outs of iced tea that was ordered... there was not one clean table in the dining room and food on the floor in several spots had not been cleaned in a while... lastly the bathroom was aweful even though you needed a key to get in it... if this is how jack n the box is headed I think I'm good ..... read more

Absolutely the worst service ever! I will never be back. What happened to taking pride in your job? And providing great customer service? The corporate side has no issues raising prices. But God forbid they hire decent smart people that enjoy making money and making people happy. read more

my husband is 75 years old and does not do computer stuff. When he went in this morning to order a breakfast, he told the young lady that he would not use the machine to place his order and she replied then you're not getting any food and walked away. Are you kidding. He went to a Jack in the box in Lake Stevens and got 100% full service. We will never go back to this location again. read more

The only reason I came here was because the Wendy's down the street had 15 cars in the drive thru and they average 1 car every 10 minutes (and that is very generous) so I came here. Super fast service and the staff was super friendly. Wendy's could learn a thing or two from this place! read more

cold loaded tacos and fries and the cheese on the tacos was not melted all the way. Sprite tastes weird and the soda machine was empty . It was also low staffed and a long wait. Did not give any utensils or napkin. just overall not very good read more

One star is the lowest I can give, this place has been a joke since Covid. Avoid like the plague if you can help it. Messed up the simplest orders even in the app. They suck bad, really bad. read more

Jack in the Box - Burgers Near Me - Arlington, Washington

I'm here to redeem this location of the past bad reviews. It's a fast food joint, so if your expecting 5 star service your obviously unaware of what FAST FOOD means. The customer service was your average drive through window quality service. The cashier who gave us our food was friendly, and efficient. The prices are a bit high for what is super basic food, but worth it if your hungry, and in a hurry I guess. Curly Fries: Best thing on the menu. Fried to perfection; Definitely gives Arby's a run for its money. Chicken Sandwich: In general I wouldn't recommend getting chicken at Jack in the Box. The chicken was a questionable texture for my liking, and the bun was a bit dry. Needed more sauce, or garnish in my opinion. Burger: Typical fast food style burger. Average-Not great, not horrible. As a food stop for our trip back home to Seattle it did the job. Bellies are full, and we are content. read more

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Says open 24/7 but are closed at 7 pm food always taste old and bad, employees after rude

Everytime I come here after work(4:30am) they are always out of almost everything and even if there is only one or two people in line it takes at least 20 minutes to get through the line this is one of the only places open when I get off work I don't understand why the owner and management can't get their supplies and staffing figured out. 14 years ago I would go in line and be out in less than 10 minutes and there was always a vibrant staff even late at night instead of 2 people running everything read more

Sarah G. has LITERALLY made the Jack in the Box experience for me. As the former son of Jack in the Box upper, upper corporate and franchise management, I can say that I look for qualities in employees that work for my father's old company. She exhibits the care and customer service level that I was taught that anyone in customer service should exhibit. She goes out of her way to make each visit an excellent one and it really shows. Seriously, I have been completely impressed every time and, as a business manager myself, I can honestly say that I wish all employees were like her. PROMOTE HER, give her a raise, do something... Sarah G. is an incredible human being and the best worker I've seen at this company in a very, very long time (honestly, probably since I was a kid). Thank you, Sarah. read more

Very rude customer service. Pushy almost throwing the bag in your face and closing the window fast. I'll never go back

I've come here a few times, sometimes I've had to wait outside the window for 10 or more minutes waiting for food even if no one was in front of me but that's not always. They've messed the order up multiple times before but again, not always. read more

Hours say 24 hours with no posted closing showed up at 2am (while intoxicated) and was severely disappointed to find the drive through closed along with dine in and mobile orders. read more

completely ordered doordashing for food 11pm late night without any food all day hoping to have at least some kinda of satisfaction within the things we had ordered. for 1. completely got our order wrong 2. with drinks didn't even put straws (got a simple vanilla milkshake wrong and gave us a gosh dang iced coffee instead) 3. got the bundle 3chicken and/3jrbacon/3tacos(6total)/ never put our 3 Curley fries we were craving for the whole reason we ordered aong with egg rolls didnt come with the sauce and 4. no napkins or condiments we asked for. mind you the food all looked unappealing looked and smelt and taste like it has been sitting for hours it is only 13 min away it should t be soggy like that period we didn't complain to door dash cuz it's not their fault but I'm very disappointed with this location maybe one of the most disappointing ones I've ever had . not trying to be mean but if there so many complaints wither the manager isn't doing her job hiring the right staff or the staffs just that lazy and don't care for the customer service line of work they work for but that isn't a good look read more

--Racist--- Never been to this location before but, this is a really bad experience that I have ever been through. We were on the drive-through way ordering food and my friend needed to use the bathroom, she got into the store, one of the staff who was so RUDE asked her to get out of the store right away. Then she locked the door.I meant she came up with the whole attitude that was not supposed appropriate for customer service perspective. Badddddd manner. read more

I'm not sure JITB employees know the difference between cheeses... I love the loaded fries (that's the only thing I eat there so I was stoked when they brought them back) but every time I've ordered them from any JITB they either have both kinds of cheese, or just the wrong kind, and they all mix in regular fries too. Is this really how they're supposed to be made?? I've ordered them about 6 times in the last 2 months and each time they're made differently. It's kinda irritating. read more

Jack in the Box - That doesn't look like cheddar, and what's with the radom reg. fries all the time? - Burgers Near Me - Arlington, Washington

Came here on Christmas night and when we were waiting in line a lady pulls up and asks us to roll down our window, I roll it down and it's jack in the box worker advising us to leave due to the wait. Excuse me? What kind of customer service is that. She should not be working there with such a negative attitude and her disrespect to customers. We got our food quickly and were upset the burgers were cold like have been made 1 hour prior it was 26$ for 2 meals.... terrible price. I'm not happy with that worker and hope she gets karma. Ps. Jack in box, she drives a white car please make sure your workers will be positive hope she doesn't work there long. read more

Are you kidding me!? What a mess! Took 20 minutes to get food! 20 minutes is NOT fast food! Then the order was wrong! Then they cattle you in so you can't leave if heaven forbid your on a lunch break! Do not go here! There's got to be somewhere else we can eat at! Funny- how I was just told that this happened last night and still idiotically thought "No way it can be THAT bad!" Huh.. yes yes it can be! read more

Omg! We were ordering a lot of food for take out. I needed to use the restroom. When I was in the store there was a lady yelling at me "going out restroom right now" I had tell her we ordered and waited for food she said "doesn't matter" . She LOCKED the door after that, I meant, this is Fk RACIST...... we will never come back...so shame for them losing customers don't know how to MANNER read more

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Stopped in here at 1:30 in the afternoon, not rush hour time for lunch but the place was dirty and the wait was already 10 minutes before the waitress came to the counter to take our order. We almost left as it seemed the drive through was getting all of the attention and we were in the lobby to make our order. Our "fast food"experience was about 20 minutes to get our food. I have been served faster at a sit down establishment. I cannot recommend this place as there are several other options in the area to choose from. Hopefully it was an off day for them and they aren't always this slow and dirty. read more

Jack in the Box - The floor from the counter, it was sticky and covered with fries and litter. - Burgers Near Me - Arlington, Washington

Great drive thru customer service but I got this much of $5 chicken teriyaki bowl. Disappointed. read more

Jack in the Box - Burgers Near Me - Arlington, Washington

I realize that Jack in the box is fast food but does that really mean that I should expect sh*t food? For over $20 I got 2 sourdough jacks a small fry and a shake. The fries were somewhat decent, cold but whatever. The burgers first of all were missing tomatoes, the buns were barely toasted and there was more ketchup on it than anything. How the hell do you charge the amount of money they do and then serve horrible food. If they cared even a little the burger could have been 10x better, but they don't care. They threw together a few ingredients, wrapped it in paper and I'm supposed to be in any way happy with what I got??? Not only is this the absolute last time I spend one red cent there I will tell anyone and everyone not to waste their money. Too bad you can't give less than 1 star cuz I would. read more

The store is absolutely filthy, food and drinks always taste off. The fried food always has black specks all over it from not cleaning the fryer. The employees are rude and disrespectful. The owner doesn't in care about this business. The Jack in the box in Everett on Broadway is the cleanest one I've seen and the staff is very friendly. Do not recommend until corporate or someone steps in to turn it around. Management is a joke and doesn't care. read more

Okay let's just forget for a moment that the foods terrible and jump into their customer service and their "policies" mmkay. So during this quarantine I've been doing Doordash to make money while my jobs on furlough. And for those of you who may not know about being on the delivery end of door dash you can accept more then one order at a time to go pick up. That way you maximize your time and make more faster in your day. So my boyfriend and I were out Doordashing one night and had just accepted two pickups for Jack In The Box ( Reminder: a business that associates themselves with Doordash and other delivery services) after waiting in the drive thru for about 15 mins and finally getting to the intercom we were ready to place both orders for the two customers (another thing about Doordashing is there are certain restaurants/food establishments were you have to put the customers order in yourself and pay with the red card that Doordash provides you) so we had just finished putting the order in for (let's say Tom) and we're about to now place the order for (let's say Susan) but the man on the intercom stop us and said "I'm sorry you can only make one order" we were a bit taken back because we've been dashing now for a couple months and have never been told that.. not even by the other Jack In The Box establishments, and the line ahead of us was pretty lengthy and moving very slow. They said it was "policy" that you can only make one order per car and would have to go threw the drive thru a second time to make our next order. So it took us about 30 mins to finally get threw waiting in line and get to the window to pick up our first order. All so we could drive around to the back of the line a second time and repeat the process which in total took us about an hr. They wasted our time and the customers who made the orders on Door-dashes time (and yes during my wait I did reach out to my customers to apologize about the wait time). If you Door-dash or order from Door-dash do yourself a favor and either A): don't accept orders from the Arlington Jack in the Box location next to Safeway or B): don't order your Jack in the Box from this location. read more

This is by far the worst establishment I've ever been to if I were you I would try and put a lawsuit out on this company they've had multiple times people eating the food that they have ordered and that to me is by far The worst thing a fast food company can do Fuck this company read more

Racist!!! I was picking up a door dash through the drive thru and she said to come inside and when I tried to walk in the door the same lady from the drive thru yelled at me and called me the N word and told me I can't come inside. I have also gotten food with an odd burnt taste in the past read more

Horrible service, no help whatsoever, and the food was mediocre. Would never come again. Also, watch out for bums on the premises. read more

Jack in the Box - Number to call when disappointment occurs. - Burgers Near Me - Arlington, Washington

They have charged me for food that they forgot to put in the bag both times I have gone here. How hard is it to count to 4

The first time I went to this location is was midnight and I was craving some tacos. Now I know there was a line and it was midnight and everyone else had cravings but I was shocked that I spent 25 mins in line. 25 minutes from the time i ordered to the time i got my food. My tacos were cold and just solid grease. So i thought okay well it probably was just a bad night. So, I gave em another shot. This time i went inside during the day about 2 pm. There was one guy that had already ordered and was waiting. Shouldn't have been bad, right? 15 minutes for 2 tacos! There was an employee I'm going to assume who was new just wondering around and only two other workers. Why is this location legit run by sloths? Slowest service I've ever had. read more

This place is ridiculous. We went inside to eat while on a road trip. It took 20 minutes, no exaggeration, to get two burgers and fries. Absolutely unacceptable. read more

Every Jack-in-the-Box location is different - some are better than others. Unfortunately, this one hasn't been very good. Nearly every time we have driven through in the last year and a half, something is wrong with the order. There are only two of us ordering, so there's not much to have to get correct. We like to give places chances, but sadly, their quality and consistency has been lacking especially this year (2020), so we are not planning to go back any time soon. read more

Every time I go the milkshake machine is broken. It's been broken for 4 months now. Fix your god damn milkshake machine.

Well I have to give this one a completely bad review. I understand that we are in a quarantine but as a truck driver I should still be able to use either the carryout or walk to drive thru window to order and pick up. I was refused both. This is completely unacceptable as a long time customer of jack in the box. Allowances must be made for vehicles that cannot go thru the drive up window. I couldn't even believe that I was refused. I am very angry at this treatment and will no recommend this store to any drivers in my area as we are not welcome. read more

I just waited to order at the screen in this drive thru for 10 minutes then when we finally get to order the worker tells us they're out of almost everything we wanted to order. Then we waiting 20 minutes to get to the window, the guy in front of us was banging on the window to get someone's attention bc he was waiting so long too. We ended up driving off and not giving them our money. Waste of time. read more

The service is always slow, they're often out of food items, and the customer service leaves alot to be desired.

Went through the drive thru at midnight 6/29/21. They served a few cars in front of us then told us when we got to the order area that they were closing and only doing door dash. Had to wait in line for other people to get their food which was incredibly slow read more