I order from the El Sobrante location and I have to say that they are hit and miss... Ordered a supreme sourdough breakfast sandwich most recently but got a sourdough breakfast jack instead. That's a $3 item disparity that I got charged for. Plus it was a greasy, soggy train wreck that soaked through the bag and coated my fingers when I pulled it out! Disgusting! Farther back, I ordered 2 grilled jack wraps only to get them home and discover they were fried. I threw them away and had nothing to eat that night. Also, this location is within walking distance, but they lock their doors after the sun sets and refuse to let people in to order; the only real way to get an accurate order... Do better and hire better people. You get $20+ dollars an hour so act like professionals and take your jobs more seriously, because sometimes people only have a very few, if any, meal options. read more

Long overdue live close by I placed an app order requesting 4 ranch's with my order and they only give us 2 ranch's for 6 tacos and large curly fries plus in the app I asked for 4 I should of checked before I drove off but of course only 2 given not the first second or third time having a issue at this place over sauces/condiments or orders seem like they think the sauces come out of their check but if I ordered on the app and the app did not make me pay for the sauces and my order is paid for they should honor it I'm sure corporate would feel the same.... read more

ERIKA (lady with glasses) HAS THE WORST CUSTOMER SERVICE EVER!!!! She rushed to take my order through the drive in box and had an attitude as I was going to pay for my order. I had ordered a Large Oreo shake and Large curly fries. As she proceeded to give me my items, she was giving me a regular Oreo shake and I corrected her that I had ordered a LARGE Oreo shake respectfully. She insisted that it was a regular shake until she looked at the receipt and said "oh yeah it was a Large" she prepared my large Oreo shake and handed me my second item which were the fries. As she gave me the bag, since she had already messed up once. I decided to look inside the bag before leaving. She had handed me Large regular fries. I told her that I had ordered Large Curly fries not regular fries. She very rudely said "you didn't check the screen or what" and I said Yes I did check the screen and it said curly fries, and ontop of that she had added one more item but I wasn't able to look at the screen to see what was it because she had removed the screen right away. I told her that maybe she had removed the curly fries and added the French fries since she had mistakenly added an extra item. Since the beginning she had an attitude with me and I was respectful until she rudely said if I had checked the screen like if I was stupid. I did say something under my breath and she took it WAY too personal and almost threw the bag at me and closed her window as I said I wanted a refund. At this point I am furious. So I grabbed the bag and did throw it inside the store. She then grabbed the bag and threw the Fries inside my car and locked the drive thru window. At this point I am FURIOUS, so I parked my car and got down to speak to the manager to get my refund and ask for her name. As I was inside speaking to the manager about what happened, she just kept smirking and laughing as if this was funny to her. I've never been this mad in my life to the point that I was shaking out of anger. Thankfully the manager came out and I explained to her the situation and got my refund. The manager was very sweet and handled the situation great. Really appreciate her for that. I am currently pregnant and for the first time ever craved fast food and was received this way.NEVER coming here again. If I could give a a negative star rating, I would ! read more

Would give 0 stars if I could . I wouldn't recommend your dogs go here. They don't know how to give out food correctly. I ordered something & apparently confused them, then was told I ordered a sandwich I didn't , then told me I ordered a drink I didn't that's the wrong size and flavor?! LOL totally laughable experience only thing that ended up right was my drink. Happened a few weeks ago. Parking on the side a few spots. Thanks for reading hope this helps ! read more

I came to the restaurant drive thru around 1am. I made my order. I came through the drive-through.. I then ask for more condiments for my order. The young lady said it was in the bag and close the window.. I seen it was not in the bag so I waited until she came back and it seems like I was being ignored. When she open the window she said what else you did you need? I told her more sauce. she gave it to me and I said to her that she was being unprofessional. She said so then closed the window and I took my phone out to take a picture and she then gave me the middle finger... I was appalled. There was also another guy sitting on then counter. read more

Jack in the Box - Employee - Fast Food Near Me - El Sobrante, California

See all

Always open late night and the Oreo shakes smack! The staff is rude, but they never close, so that kinda just is what that is. Oh well. read more

Jack in the Box - Large Oreo Shake - Fast Food Near Me - El Sobrante, California

Business manager of this location gave me the wrong site address to follow up on my complaint. What kind of business is this that don't follow up with there customers. read more

Well~I am shocked and surprised that this Jack in the Box served my food piping hot! So hot that I drove from El Sobrante to Hayward: My mom was very happy her sourdough breakfast sandwich was very hot! Nice~ read more

Jack in the Box - Free Wi-Fi! - Fast Food Near Me - El Sobrante, California

I went to drive through for Jumbo Iack with cheese was given this bread. Went back next day and told manager, the manager she gave me a new sandwich but with the same bread. I took pictures of the sandwich the manager gave me below. I don't understand why I was denied a fresh burger but will not return to the San Pablo Dam Rd location ever again. read more

See all

This Jack in a box discriminates against the customer who is not vaccinated. The supervisor that is scheduled 10:00 am 12/15/2021 is rude.

Worst experience I ever had. Managers are rude as hell and demanding because they hardly speak English.The only person that was nice was a younger girl with eyelashes, very helpful. NEVER COMING BACK FOR COLD FOOD AND CREDIT CARD FRAUD. Wouldn't come back if I got paid to. read more

Service and people are friendly but they stopped de-caffeinated. I go often for breakfast but am very disappointed that they stopped making de-caffeinated coffee read more

Tia got me fucked up my boyfriend asked for a small caramel ice coffee and she's like OK what kind of flavor coffee you want " two nacho tacos " She asked " Do you want the combo " and my boyfriend said " yes " I waited for my nachos to cool off , as I take my first bite thinking of delicious nacho my night was ruin . Regular combo #nachotacos #sorryididntwarnyou #sorrynotsorry #imhungry read more

Soon as I entered through door they hit me over the head with a wet floor sign and then poured zero sugar coke over my head(as if I'm not worthy of regular coke) and then proceeded to set me on fire without asking for consent. Honestly 0/10 I've had better days read more

Went above and beyond with their customer service. I appreciate them very much for their service due to me having to do 50 orders for my parents. They we very friendly and understanding. Helped us out a lot. Excellent service!! read more

If you want something quick and there's a few more variety than your normal fast food chains, Jack in the Box is a place to go. I like their chicken fajita pita sandwich. They have good value things there and they serve the coke with all the flavors which I also like. I go through the drive thru a lot and their drive thru people are hit and miss on how friendly they are. To me it's something different that I like to go to. read more

I was there today for a snack and drink. The young man that was at the window was so nice. We had a great visit and conversation. He has great manners for and young individual. He even went to shake my hand. I will be back due to his friendly personality. Thank you so much for making my day. ​ read more

Do NOT spend your money here. The old rude Mexican ladies have no respect and refuse to give you extra sauce no matter how much you spend on your order! They reverse your car to scam your credit card and the food is always ice cold. Disgusting they need dedicated young workers instead of these lazy fat slobs. read more

Every time I come to this location no matter how much food I get they refuse to give me more than one sauce package for my food. I do not mind paying for extra sauce but the fact that when I tell them I will pay, they take advantage of that. I pay a considerable amount of money when I eat here because they are pretty expensive for a fast food restaurant. With that being said, I do not understand how I am supposed to eat an order of chicken strips and a medium curly fries with a single sauce. Don't recommend unless you want dry food! read more

Incredibly rude workers kept interrupting while we were trying to order and then proceeded to try and tell us we ordered a HI-C when we ordered an Iced Tea. I understand hearing problems with the drive through but to rudely try to tell Me what I ordered is absurd. This isnt the first time these two young ladies have been rude to me at this location. I actively avoid coming here but when its the only spot on my way somewhere you cant always avoid it. read more

I've gone to this place long enough to know that, their Fryer is broken because their fries are always cold. The manager still has a bad attitude, and today I found a hair in my burger. I'm never going back I suggest you don't either read more

I Thought this location was open 24/7 on the weekends, which would've been nice since I work in the bar industry & sometimes need some late night food on the way home. I went through the drive thru; no one responded; made eye contact at the last window with an employee & tried to engage the employees, but was ignored. I know it was 4 am, but wouldnt have tried if I didn't think this location was 24/7 on the weekend!!! I even tried go call & got no help!! So sad for wasting my time & the time of my driver. Won't be returning to this location, even though it's the closest to home!! read more

I don't really want to review the food, everyone knows what Jack in the Box is all about. This post is about the DRIVE THRU, like most check your order before putting your car into DRIVE and driving away. Who cares if there is people behind you, CHECK IT! This place is consistent with missing something, at least for me they are. Oh yeah to restaurants defense, this only happens LATE NIGHT. I only eat here because there are no other options after 10pm!!! Bottom Line: I'm thankful that this place exists, but check your order before driving off! read more

Jack in the box! Was in the area! Needed some quick energy. Two tacos no cheese please, and some chicken nuggets. Not the healthiest, but once in a while it happens. Yolo read more

See all

i think this place is okay. i haven't really gone to any other jack in the boxes, and don't remember how their food service was, but i'm sure they spoke better english. my mom would always take me and my siblings here when we were hella tiny, so it's got some sentimental values. the service ain't so great... okay, the service sucks and food is mediocre. if you really need jack in the box, there's a better one in san pablo. well, i'm not sure if it's better, but it is a lot newer. it's also where some of el sobrante's tweekers hang out. there has also been a few robberies/shootings. this review sucks like this jack in the box. read more

I ordered a Jumbo Jack "cheese"burger meal (#6) and the attendant ask me "is this with cheese or no cheese?" What a day. And to wrap it up I was waiting for my order for a good 10 minutes so I asked again is my food ready? Adding insult to injury they did not start making my order. Nice one Jack in the box. What a day.. read more

Come to this jack n the box once in a while. Came here at 1:30 am and a young man named Michael was working, he was friendly and was doing his job super well. Hope he gets a raise read more

I usually don't like the Jack in the Box in Hercules because the food is not as good there as other Jack in the Boxes, but it is the only place open in the middle of the night so I have no choice when my Husband who works a night shift comes home and is hungry. So my 5 Stars goes out to one employee for the excellent service and for the great food she made us this morning. Her name was Irma Almanza. Not only was she nice, but she took really good care of me at 4am, and she was the only one working too. I buy food at Jack in the Box a minimum of 10 times a month and this time the food was perfect. If they had employees that cared about the food they serve and were nice like her all the time, I would not choose to go to Pinole in The next town most of the time. Irma you are the bomb! read more

Surprised how sweet the lady taking orders between midnight-1am was. She alone gets the 5 star becuz no one should be smiling in a cold night and work by a drive thru window. Props to you lady! read more

Jack-in-the-Box is always a place I love to go get food for you know a quick bite to go and it never failed me but when it comes to rude employees that gives attitude just because of miscommunication doesn't serve you the right to be like well you already confirmed your order in a sarcastic tone or I asked you twice if the order was right on the screen. Sometimes orders don't even match to what you see on the screen. I'm sorry Peidra but you really need to get some manners especially when it comes to serving food. Somebody must of really rolled out of the wrong side of the bed. read more

Don't order anything with chicken in it from here late night. Or maybe just don't go to the Jack in the Box at this location at all. The first time I came here late night, I ordered chicken tenders. While I was eating them at home, I immediately had to spit them out because the chicken was crunchy on the inside. Half of them were cooked and the other half of them were still raw. Totally gross! The second time I came here late night again, I ordered the chicken teriyaki bowl and it wasn't until after I had swallowed a couple of the first pieces of chicken that I realized some of the chicken pieces were again raw because they were crunchy. I definitely got food poisoning right after and it messed up my stomach for the next two days, with horrible nausea. No issues with the burgers but beware of the chicken if you order from here late night. read more

i was sllllaaaauuughhhhtterrred drunk last friday night after leaving the casino san pablo with 3 friends. i got the big deal meal...it included 2 tacos, drink and choice of burger or chicken sandwich. i got the chicken sandwich. yuck. great drunk food though. 2 stars out of 5 because it's tweeker-ville el sob oh note to self....never let your drunk buddies piss off the people that handle your food. =x read more

This ids unbelievable I paid $21.00 for two hamburgers a two large fries two milk shakes.....the two hamburgers were the size of $2.00 burgers the fries were cold the shakes didn't tastes like shakes they were like foamed up cream from the can! kinda see the reason no one is standing in line here! This will be the last time I pay for over priced food! look on the sales receipt! two free tacos! This might be anyway to get you to come back there!!!!Free food! My Stars are minus five stars ! lousy food! read more

The food is typical jack in the box but the workers are very nice and caring, was very happy with the service which means a lot when it comes to fast food places definitely my jack in the box of choice read more

This is THE WORST JACK IN THE BOX in the bay area!!! I live nearby and unfortunately have to drive all the way to the JITB in San Pablo Town Center just to get fresh HOT food, and friendly service...Every single time I go to THIS JITB ON San Pablo Dam Rd. I get COLD, NASTY TASTING, INEDIBLE TRASH..!!! And the employees are the rudest, jerks I've ever encountered in a long time. I just had to throw all of the $32.00 in burgers and fries that I bought for my family in the garbage it was so cold and tasteless....what a WASTE OF MONEY...!!!! And I live 3 blocks away...seriously...!!!! DO NOT EVER PATRONIZE this JITB if you want to avoid the NIGHTMARE OF YOUR LIFE!!!! I think it should be torn down, the owners should do the city of El Sobrante a big favor!!! I will be calling corporate to file a huge conplaint on this horribly awful place!! read more

A recent outing to the JITB drive through - we wanted three Jumbo Jacks, one without veggies (Lettuce, pickle, tomato... the usual.) So we tell this to the person on the speaker, and they reply: "Which burger don't you want the veggies on?" Uh, you've got three burgers there. Pick one. Typical food for a fast food joint. No worse. No better, though, either... read more

Its jack in the box.. U get what u pay for.. Make sure u get a reciept and count ur change before you leave, I gave $50 bill for a $7 purchase. Didnt get a reciept because the printer was jammed then was told that I only payed with a $10 bill. A 5min trip ended up being a 30min one. read more

I will never go to this jack in the box anymore!! Not only drive thru was rude they would mess up with your order so always double check you food!! And when I ask for extra butter milk they say they can only give out two at a time and I order twenty burgers pisses me of!! I hope they go bankrupt so them rude workers can stay unemployed!! Don't support this place go to the jitb by the casino very friendly and better taste burger!! read more

I live about 5 minutes from this location - the food is horrible and the cooks do not even wash their hands after utilizing the restroom..I saw one cook go to the restroom one morning with his gloves on and emerged from there with the same gloves on, then he went right back to the grill....I canceled my order and never will use this location again. read more

get a new manager at this location, I live across the street and would rather drive to cutting and san pablo for better service..... the customer service sucks read more