Always good service when I visit this location. Vita is the best, always friendly and always awesome. The food has always been fresh and good quality when I visit. read more

Goodness gracious this place never gets orders correct then they sigh and roll your eyes at you. It's just constant negativity. This has happened on numerous occasions. I live nearby and it's a quick fast food spot but goodness. They are so unpleasant. read more

Three family members ordered a Double bacon, Smashburger! Regretfully it only had two measly slices of bacon and neither of those were completely whole pieces ! Losing a star! The burger meat patty was very surprisingly above average And there were two of them. I ordered it without sauces : The one that came with was OK BUT their barbecue sauce was a bit tangier and better. Perhaps I'm used to the "western bacon cheeseburger" from another place. Furthermore, our cashier was the lead manager, and he was way cool. - a really nice guy! We are too special needs family members there today, and he showed respect, and patience, handling them perfectly! Additionally, The Restaurant was clean. I'm beginning to think that this is my favorite Jack-in-the-Box location that's local to us. (out of the four I frequent ). Also liking the fact that there's still a self-serve soda machine. (it was nice getting a variation of sodas being able to test them, a few of them were flat) Going back to the burger - Oddly enough, if there was a more generous portion of bacon, this would have perhaps been five stars ! - Cost wise, it's a $10 burger, not sure why fast food are going up so much price-wise. Please note I did switch out the sauces, by ordering it without any sauce, and then getting a sample of the " good good sauce" and the barbecue sauce, and much preferred the barbecue. You may want to do the same! (I'm starting to be repetitive... sorry) Side note: the Smashburger is thicker and takes longer for the hamburger patty to cook, but it's still frozen burger. - regretfully. But I didn't wanna wait in line at a place that would be unfrozen and take a lot longer time and more chaotic. - I do miss, and wondered if I should've asked for tomato and lettuce like a location that does serve fresh meat, oh, I also was craving their cheese jalapeños! I'm not sure why, but I can eat an entire large portion ! read more

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Love it so much! I plan to hit every Jack in the Box in the area before I leave.....never bad service..delicious food ..freshly made..and greetings with a smile! You must try the Oreo shake...so good! Those curly fries are amazing ..hot and yummy! read more

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I came in at around evening and the place wasn't busy at all, so I didn't have to wait. David at the front counter was very helpful when I came in and offered me a cup-carrier while my food was preparing. And he was very friendly as I was walking out. Thank you. I ordered the Ultimate Cheeseburger Combo with Seasoned Curly Fries, Oreo Shake and Chocolate Overload Cake. The cake and ice cream worked well together for me and the cheeseburger was nice and juicy in the middle. The curly fries were also pretty good but there were so many I couldn't finish them all, but I'm not complaining. Overall I rate my first time at this Jack In The Box location a 4/5. read more

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I'm seriously pissed. Every single time I take an order home from this place, something is missing. Today it was a Jr. Chicken Sandwich ($2.59). I even asked the employee TWICE if everything was in the bag. The first time she said yes, then stopped and said, "Wait, one more item," so I figured she caught it. A few minutes later I asked again, "Are you sure everything's in there?" She said, "Yes, it's all there." I drive 6 miles home, open the bag... and guess what? No Jr. Chicken Sandwich. They charged me for it, but never put it in the bag. They literally kept the item I paid for. This customer service is absolute garbage. If I pay for something and you don't give it to me, that's basically stealing. No wonder this place has 2.1 stars on Yelp. I'm never coming back. I want my $2.59 back. Horrible horrible experience, they never improve anything. read more

I did drive thru yesterday. My food was fresh and hot. The woman at the window was fabulous!

Food and service were terrible. We ordered breakfast jacks and specifically asked that the eggs not be brown on both sides, but they were and we drove back to take them back and ask them to remake and they refused. Terrible customer service and terrible food.! read more

Honestly I love your food but the lady who work afternoon in your restaurant so rude so many time she closes 11:30pm!! When it say 12 she doesn't even managed to say we are closed she keep me waiting for 5 minutos at least if she closing 30 minutes to put a sign closed ! Sometimes she even give attitude. She has to treat customer with respect and polite. That's what she's getting paid to work there and to sell food to customer! read more

They like to close 30 minutes before and purposely ignore you when trying to order.....

This place constantly put wrong things in the bag and today when I went there the lady in front had a big attitude.

The last few visits were not great, and today was the exact same issues. Terrible service. No hello, no thanks, no acknowledgement when we walked in at 10a on a Sunday. "Jose L" waited on us, and needs to be retrained. He doesn't smile, barely speaks, acts like we are bothering him by being there. Food was fine. Store floor was dirty, women's bathroom a huge mess and floor was flooded. Dirty tables, no one except for us were even eating inside. Worst part is the workers blast very loudly Hispanic music in the lobby. So loud I couldn't even hear my husband and speak to me from across the little table. It's like they are purposely trying to make it not desirable for people to want to enjoy a meal inside. I just don't understand. Time to drive a couple miles further to a different location. We have finally learned our lesson about coming to this location. read more

Jack in the Box - Fast Food Near Me - Lake Forest, California

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Super happy with the food. The service is fast, but it is not the best faster experience experience in a long time. The fries were horrible. The burger was sloppy. Probably will not stop by here again. read more

In the promo picture the sandwich has sauce dripping but in reality the sandwich is dry. I requested extra sauce packs on the side but didn't get any. This is $8 sandwich..but worth $2 at most. Terrible..won't be coming here. read more

Jack in the Box - Ist sandwich...this sandwich is priced at $8 done change. Like really? - Fast Food Near Me - Lake Forest, California

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When reviewing fast food chains, I feel like the food is pretty much the same everywhere, so I usually highlight the service. I stopped by after trying their Nashville Mozzarella sticks and ordered some this time around. There were a couple more people in front of me and the wait took a bit longer than usual. I got to the window after ordering the 6 pack of the mozzarella sticks. I paid and then drove off, considering that I overheard the workers talking amongst each other confirming that they ackaged the 6 pieces for me instead of 4. Upon opening the box, I did only find 4 pieces. I was in a rush to run my next errand, so decided to give the restaurant a call to maybe just get a refund for the price difference or just have my name put down for a next visit. I called several times and it just seemed like a disconnected number. I could not get through, so I had to drive all the way back to let them know. When I got to the speaker, they already knew they forgot my sticks, so just told me to drive to the window. I don't expect much from fast food places, but at least having a phone that works would have been helpful! read more

What fast food I do eat they have a great chicken bowl and no problem with the crew. Always kind.

Great fast food place. Nothing here to love expect for the different options. I hate to accept that combo burgers are now $10 but it is what it is. Not the friendliest staff but they are quick and efficient. I'll be back... read more

Jack in the Box - the inside of a fast food restaurant - Fast Food Near Me - Lake Forest, California

The service was very bad. Maygley was very rude through the intercom and Wes's constantly raising her voice. I was able to hear her clearly but she still just was so rude. Definitely need to fix that. read more

I had just finished my shopping at Home Depot and wanted to grab a quick bite to take home, and noticed the Jack in the Box in the same center, which I've never tried before. (I normally go to a different branch.) I pulled up to the drive-thru to order to get two tacos and a value curly fries. My order was taken without being given a total, which was fine. I pulled forward since there was already one car ahead of me. I waited about 6 minutes until I was able to pull up to the drive-thru window where I waited another 6 minutes for someone to open the window to me. A woman barely muttered my total as I handed her my credit card. I got my card back, but waited another 6 minutes until the window opened up again and I was handed my take-out bag with not a single word. I thanked her anyways while being handed the bag, looked inside and saw that my three items were there then just drove off. The food was so-so, and not what I was expecting for the amount of time that I had waited. I would definitely skip this branch if ever you're in the area and choose something else unless you're wanting to be disappointed with bad customer service and food. No thank you. read more

This location pays little attention to walk ins. I work nearby and don't drive so I go inside. Almost every time it takes almost 10 minutes for a simple shake. I have 30 minutes for lunch and a lot of it is taken up because I can't get service. I'm not going in here any longer and it's too bad since their shakes are pretty good but I believe in good customer service and they usually don't provide it. They seem to care more about serving the drive through people than inside diners. 8 minutes to get a single burger today. read more

Only selecting a star because I have to in order to leave a review. Went through the drive through and asked Mary where the kids meal was on the menu and she stated the value menu. There was no value menu listed. I stated "maybe I'm blind" and she responded with probably. I did not place an order and she laughed at me when I asked her name. It's not a good look for the restaurant nor people working there. I will not be going back. read more

My wife and I just moved here from TX and tried the tacos and a burger. The food was tasty and fresh. The girl at the counter was extremely nice and they got the order correctly. read more

So I complained online about my experience at this location and although they wrote me back to say they'd be in touch it has been a month since that email with no reply. I just ran across their email and was reminded of the complaint. Haven't been back to Jack in the Box either and haven't missed it. They don't seem to care about their customers and maybe they just think if they ignore complaining customers they will just go away. So I will. I've been a customer since the early 1970's when we yelled our orders into Jack's head. Yeah, I'm old! Buh bye Jack. read more

Poor customer service and wanted to argue with me about what I wanted Very disrespectful and extremely slow Not just in the heads read more

The guy with the tattoo on his neck was so rude handed me my drinks an then was snotty about it. T Totally rude read more

Why am I reviewing this Jack in the Box? Because this Jack in the Box is something real special. Back home in SJ, going to Jack in the Box is like asking for trouble. Not the place you really want to hang out either day or night. Here, this Jack in the Box is in a great location near the Home Depot, and while it could get more crowded, I've never had a difficult drive thru experience compared to say In-N-Out or Chick-Fil-A. My only complaint is that it isn't open later but maybe that's what keeps this from being a place you don't want to hang around. Get your Jack in the Box fill without having any concern over your safety! TIP: Late night munchies after 9PM are always the move. read more

Bring your own ranch When did Yack in the box start charging for condiments? Like they seriously don't make enough money already? read more

They fuck up every order. How?! Always something wrong every single time I come through now.

Ordered a caramel sweet cream iced coffee via the mobile app. Let them know and when I pulled up to the window the guy just yelled a random total to me. After I told him I was there for the mobile order, he then proceeded to make it on the spot (what's the point of ordering ahead?????). He then said something that I heard as "regular iced coffee" and I wanted to confirm that it was the caramel, not the the regular. After annoyingly saying it was, he slammed the window but now before saying "oh my God" in an annoyed tone. Guess what? Coffee wasn't caramel, it was the regular one. The Jack in the Box further up next to the Home Depot is way better IMO and actually has the food ready when I order on the app. read more

Very very poor customer service the cashier name maygely rude, unprofessional, and not friendly .she's very disrespectful woman. I asked for a clean soda cup that I paid for it and she refused to provide me . And then she start arguing and fighting with me. I think Jack-in-the-Box needs to train the stuff more professionally. If she has a problem maybe she stay home not arguing with the customer . fast food is not cheap anymore. i'm not going to support the Jack-in-the-Box anymore. One person is ruined for the company. read more

Awful service. The manager, Fernando, was incredibly rude. I tried to order a Minute Maid sugar free fruit punch in the drive through, he argued with me that they don't have sugar free fruit punch. I went into the restaurant, to see for myself that they did have it then went to the counter to order. Fernando proceeded to make some snotty comment about have what I was looking for. I pointed out to him that they do in fact have sugar free fruit punch. I also explained to him that it's very important for a diabetic like me to make sure their drink has minimal, if any sugar. At this point he walked away and refused to take my order. Unbelievable that the manager would act this way. Also pretty sad that a customer knows better than the manager what drinks they have. read more

This location used to be delicious, & my favorite Jack in the Box for late night eats! They had a younger guy working the drive thru who was super friendly & the food was always hot, fresh & delicious. I complimented him on their surveys a few times, he was that good! Fast forward to today & there is some middle-aged Hispanic woman working there who looks & acts like she hates her job! She is always rude & short when taking your order, & the food quality is disgusting! She forgot my drink & I had to ask for condiments tonight, & she acted like I was lying about ordering the drink! On a mobile order! At 10:30pm! Then I get home to eat my sandwich & find a single piece of nasty, wilted, slimy lettuce in my Chicken Fajita Pita along with some gross looking tomato & what I assume is a piece of onion? Absolutely nasty & not worth the money!! I will not be returning to this location as long as that woman works there. If I hadn't placed my order thru the app, I would have driven away as soon as I heard her voice on the speaker box. Who wants to eat food that looks like this? I wouldn't serve this garbage to my worst enemy. read more

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Hey Franchisor - wake up! When are you going to kick this franchisee out of your system? How many more bad reviews do you need to read? If the franchisor doesn't find a new franchisee, then I hope the landlord doesn't renew this lease. The gentleman at the front was rude and they charge for condiments - I was told to call corporate if I didn't like it, ha! read more

We picked up a couple strawberry shakes this hot evening, and they were really good. The service was pretty good, and we didn't wait very long at all. The shakes are thick and handmade with whipped cream and a cherry on top. If you're looking for a sweet cheap on a hot summer day, this is a good choice. read more

Jack in the Box - Drive thru - Fast Food Near Me - Lake Forest, California

The crew running it today around lunch time are incompetent. Waiting 10 min in the drive thru line with only 5 cars ahead, then not taking order when on the speaker, and the staff is just chit chatting. Then they proceed to take the order for the car behind me, took my order afterwards, then told me to pull on the side. Overall I spent 20 min dealing with incompetent employees. read more

Today around 7:00 pm I went through the drive-thru at this location and was EXTREMELY disappointed with the customer service and food that I received. Once I placed my partial order, the female employee cut me off. I looked at my order on the screen and noticed it was incorrect. I kept saying "Hello... I'm not done... the order is wrong." No answer. After 3 attempts of being ignored, I drove up behind another car. When I got to the window, she mumbled a total and I asked her to repeat my order. It was wrong. I corrected my order and she gave me a "mad dog" look. After she took my payment, she closed the window and said something to another female employee, who turned and looked at me. They started laughing hysterically. It took about 7-9 minutes to get my food. During that time, the rude employee kept pacing and disappeared out of view with my bag of partial food a few times. When I got home, my burger was extremely soggy and falling apart. I got sick to my stomach thinking the very unhappy, rude female employee had done something to my burger. This was the first time this has occurred to me at this location. I have been a regular customer for over 10 years. This rude, angry heavyweight Hispanic employee needs to be talked to. She should not be interacting with the public or handling food with that negative behavior. She lacks customer service skills! If I see her again, I'll just leave and never return. read more

Don't listen to the negative reviews, this location is in a yuppie upper class area and as someone who doesn't live here but commutes to this area and having had to deal with the locals I can easily say these negative reviews are extremely exaggerated. Been working in this area for 6 years and have gone to this location quite often and have had nothing but excellent and professional service. Also the food here is always better than the Jack in the Box near my house. read more

This place has gone downhill. I went there for their Bonus Burger special. The Bonus Burger for people in the know is a legendary part of JITB history - and their offering it periodically is something worth waiting for. It used to be a big, cheesy, juicy burger with their legendary yet infamous "secret sauce". I picked up the burger - it was absolutely dry as a bone. Sauce and cheese not centered. Meat was cremated. The bun was dry and lifeless and the lettuce was an insult. How about you cooks put some pride in your work? Why is that so hard? I used to work fast food and loved it. I made every burger like it was for me. It's things like this why JITB is getting creamed by the likes of Innout and even MacDonalds. BTW, this burger was significantly worse than a McDouble - and costs twice as much! Never again. Not even "for old time's sake". read more

Found a burned curly frie at the bottom. Took a picture for you to see. Went thru the drive thru. Haven't gone to jack in a while and now never going back. read more

Jack in the Box - Fast Food Near Me - Lake Forest, California

I went to the Jack-In-The Box drive thru on 20101 Lake Forest Drive in Lake Forest. The outside looked clean. The cashier was nice and friendly. I ordered: The Supreme Croissant Combo; croissant, hash brown and, Diet Coke. Croissant; egg, bacon, ham and, American cheese. It was flavorful.. Hash brown, was hot and crispy and tasty For dessert I ordered; Mini Churros.with cinnamon & sugar. They were still nice and hot and very tasty. I drove home to enjoy my meal. I also drank Diet Coke with the meal. Robert H. read more

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